1348 comments found.
It seems Google mobile test fail all the time??
Test this : https://www.southpolecentralhotel.com/sinulog-festival/
Hi,
Thank you for purchasing.
There are some scripts which cause error and they are not coming from theme scripts. It’s coming from plugin you are using ex. Facebook event related one.
Second error, please make sure you enter your Google Maps API key correctly.
And lastly, error comes from Google Analytic plugin you are using. Please make sure you setup your Google Analytic account correctly in these plugins.
welcome to me in ThemeGoods comunity! love architecturer, hoteller and other themes, good job 
Hi,
Thank you for purchasing and your kind words 
we hope you enjoy using our theme.
Hello,
When I try to change rate, it does not make changes both in front page and detail page. Actually, I wanted to change currency type, front page does not change but change effect appears only in detail page. How to fix
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
says
Sorry, you are not allowed to access this page.
Hi,
I already installed and purchase: https://www.southpolecentralhotel.com/
but it seems booking doesnt send me a notification or an email the same goes for testing booking
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, i already did. But no reply. I thought support is great
Thank you.
You just submitted a ticket 3 hours ago. Our support staff will reply your ticket soon. Thank you for your patience.
Got it
May i know whats your support time?
I replied your ticket, could you please continue there. Thank you for your patience.
Hi, purchased the theme and looks great! Just one problem, I can’t translate or modify anymore the horizontal gallery on the home page. Can you help me please ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I have problem with url when i made translate with poedit. I can not find the way to change url. For example, original url is: http://localhost/abc/accommodation/phong-suite-city-huong-pho/ When using other language (Vietnamese): http://localhost/abc/Lưu%20trú/phong-suite-city-huong-pho/
Hi,
Thank you for purchasing.
To enable multi languages features support. You have to use this plugin https://wordpress.org/plugins/polylang/
Sorry, it was not my expectation answer. I installed wordpress by Vietnamese is main language (in setting), then created new hoteller-vi.po from (hoteller.pot) file but the url was change. I would like to keep the same url. Original url (english vertion) is: http://localhost/abc/accommodation/phong-suite-city-huong-pho/ When using other language (Vietnamese): http://localhost/abc/Lưu%20trú/phong-suite-city-huong-pho/
Alright, I find the way to fix it.
This theme is broken in IE11. Any solution?If not I would like my money back because actually webs should be seen perfectly in common browsers like IE11.
Hi,
Thank you for purchasing.
We will work with more IE11 compatibility. But there are some elements for example distortion grid element which doesn’t support on old browser like IE11. But if you are using other elements which is not required modern browser performance like booking, columns, vides, images etc. It will be working fine with IE11.
Thank you for your answer. Four days ago I was trying your theme and I couldn’t see anything in IE11 but the footer. That means the theme is not working in IE11 like you say in browser compatibility. I had to use other theme so actually I don’t want yours anymore. I would like to use the refund policy “Item doesn’t work the way it should”. So I would like my money back. I’m using themeforest from 2011 and Ive never had to ask for a refund but this time I think its a big bug.
Please open refund request here https://themeforest.net/refund_requests/new
This theme is broken in IE11. Any resolution to fix issues.
Hi,
Thank you for purchasing.
Could you please specific which element has issue please? Because there are some elements which require new CSS3 options and it doesn’t support on old browser like IE11
From top to bottom of the website there are issues, as well as in safari browser 5.1.7 the same problem persist.
Really sorry we can support only modern web browsers. Safari 5.1.7 is discontinued for years and current version of Safari is 11.1
then why are you mentioning compatible with safari, ie11 etc? I purchased thinking it is compatible. what i can do now?
Themeforest only have option to select Safari and normally it refers to the latest version. I don’t think there are new modern theme support old version of Safari like 5.1.7
What about IE11? You have put compatible for IE11, so support should be there right?
We will work with more IE11 compatibility. But there are some elements for example distortion grid element which doesn’t support on old browser like IE11. But if you are using other elements which is not required modern browser performance like booking, columns, vides, images etc. It will be working fine with IE11.
Thank you for your info. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site. Then please let me know ticket ID.
PRIVATE TICKET #1738714
Hello I have added video in home page but it is not showing up in mobile devices
Site: kalseeecolodge.com
Hi,
Thank you for purchasing.
On mobile devices, currently it doesn’t allow auto play video but you can add background image as fallback option for mobile devices.
My video has audio. But audio is not played. How to unmute ?
With Elementor page builder. Video background option won’t play sound because you can add multiple video background elements on single page so it prevent confusing when you have multiple videos.
Hi, Pre-sales question: I’m an owner of multiple properties hotels, b&b, apartments. Have a few question for you:
1. The booking system could list and show a calendar for each properties? 2. I notice that can i sync my booking to an external one, like booking.com, but is just for 1 hotel(or b&b etx..)? Or i can sync multiple properties to different databases? 3. Good Work with the theme..is awesome! =)
Thanks for ur time
Hi,
Thank you for interesting.
1. Yes you can do that too. We have shortcode for displaying each room’s calendar. We will also create new demo which will use this option in the future.
2. Basically in our booking system, you can export all bookings in iCal format and import it to your device calendar app along with booking.com iCal etc.
3. Thank you very much for your kind words
Thanks for ur fast reply..would like to ask you more questions(sorry). 1. Colors are customizable? Mean theme ones. 2. It supports woocommerce for extra fair? Like rent or cruise? 3. Which demo would u suggest me, for me? I have multiple properties hotels etc.
1. Yes of course you can customise element colors.
2. Did you mean support Woocommerce along with additional services when customer purchase room? If so, yes it support that.
3. Our demos are designed primary for single location hotels. Currently we don’t have multiple locations hotels demo. We will create one in the future
Hi, Pre-sales question: I am a owner of a multiple properties hotel. They are in different cities.It is possible to search by location in this theme? Thanks!
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hello, When try to complete booking confirmation I got following error
Booking is blocked due to maintenance reason. Please try again later.
How to fix it ?
Hi,
Thank you for purchasing.
Please make sure you disable all maintenance plugin?
I have no such plugin in my site. All plugin whatever added from theme by default only. No new plugin added
also get error as
Deprecated: Function create_function() is deprecated in /home/kalseeec/public_html/wp-content/plugins/extended-google-map-for-elementor/includes/class.settings-api.php on line 99
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have sent support ticket to themegoods but response are too slow
Thank you. You opened 3 duplicated tickets so it might be reason your ticket queue slow down. Also you just submitted ticket 4 hours ago. I am checking your ticket now. Thank you for your patience.
I have few pre-sales question
Is there an option for PoS booking?
How does a hotel reservation staff operate the booking for a walk-in customers that book the hotel offline?
Hi,
Thank you for interesting.
Yes you can use them booking us POS for your hotel. Just create user account which can access only booking option of theme.
We already have global GDS/OTA integration, can we integrate into the booking function thru siteminder?
Hi,
Thank you for interesting.
Could you please provide more information about “global GDS/OTA integration” you are currently have please.
Yes, largest in world https://www.siteminder.com/
Thank you.
Did you mean you want to create your hotel website using our theme and link room booking functionality to https://www.siteminder.com ?
hello,
I installed the theme in my site but partially worked but after a while it got problematic. wp-admin dashboard is missing and also gives error in log in. I reported issue to author as well as my server people but no help. Server people saying that it should be some coding error in theme. So, how can I get fixed it ? when I log in wp-admin it direct to home page and no wp-admin dashboard
Hi,
Thank you for purchasing.
The issue you mentioned in the ticket is you couldn’t login from your account to admin privilege which is not related to theme. This is WordPress core functionality to handle login account.
Also I tried to login using given WordPress account from your ticket and it doesn’t work says that “password is not correct”.
I replied your ticket with screenshot. Could you please check there.
Hi, You have a great theme and I want to ask please one think before I buy In Safari the ‘our rooms page ’ is not functioning well, is it something that it will be fixed?
https://themes.themegoods.com/hoteller/beach/accommodation/superior-room/#singleroom_detail Thank youAlso in contact page in safari you see this http://prntscr.com/kxgyz7
Hi,
Thank you for interesting.
That’s very strange. I checked both pages and it seems to be displayed properly.
Screenshot of single room page here http://prntscr.com/kxld35
and this is screenshot of contact page you mentioned http://prntscr.com/kxld8g
What’s version of Safari and OS you are using please? also if you could open browser console and provide errors you have there would be great. Thank you for reporting and I can guarantee that, it’s not related to theme core functions.
Great thank you, now it works great! I will buy soon the theme !!
Thank you hurry up. We planned to increase its price very soon.
Ok i did , thank you . Hope everything to go nice and smooth
Presale question: is offline card payment available as standard feature or via customization ? By offline I mean taking customer’s card detail in the checkout page so I can charge the cost of a night using my normal merchant account.
Hi,
Thank you for interesting.
Yes you can add offline payment option or pay on arrival. It’s included in theme feature without required editing any code.
This is great but I need your help to understand how is working. In your demo I can see test payment and pay on arrival options but no offline payment option. Thank you
Please try on our new demo here https://themes.themegoods.com/hoteller/cultural/
When your customers are on checkout page. There is “Direct Bank Transfer” option. See screenshot here https://prnt.sc/kx9eaj
Hello, After working with this theme suddenly my site got error.
Sorry, you are not allowed to access this page.
If it is log in, it redirect to home page instead of wp-admin panel. How to fix.
Hi,
Thank you for purchasing.
It’s not theme related issue but it’s normally issue with your server setting and WordPress installation.
Please follow this article https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress
and try all checklist it mentioned to see if it fixes issue on your server.
Hi, Any possibility to get the booking part only. I already have a website. Can i connect mine with your booking system?
Hi,
Thank you for interesting.
Yes you can link booking option from existing website to new one using our theme.
Hello! First of all thank for this great theme. I want to ask two things: - how can I make the main home slider responsive? Desktop works great, but on mobile I can see just a small part of the picture. I tried editing css to fit better the image (cover, or contain), or find some Elementor options but unsuccessfully. - I am using wpml as translation system (I prefere it). How can I select different pages for languages (successfull payment, transaction gone wrong, paypal name and description and so on) Thanks!
Hi,
Thank you for purchasing.
1. Could you please provide URL of page which has issue please.
2. Did you mean you want to select for example “Thank you” page for each languages?
Hi! 1. https://www.ilsalottodinonnacornelia.it/ The problem is the mobile version of the main slide. How can I change the fit mode of the picture, to be acceptable on mobile?
2. About the pages I think I won’t have problem: setting the italian one, if it has a translation, user will see the translated one. But in the payment gateway settings, how can I translate the name (Paypal or credit Card by default) and description?
1. I think it might be some missing setting within Elementor page builder. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID.
2. I think you should be able to translate it through Hotel booking plugin’s po file. But please open a ticket as mentioned above so I can take a closer look for you.
