257 comments found.
I cannot login with envato on your support, trying to get help as when i changed the instagram slider to mine i get this error..
No user ID specified. User ID and access token do not match. Please check again
Hi,
Our supporter has checked your account and he said that it’s okay. So please login to our support system: https://support.kutethemes.net/sign-up
Post ticket in there and our supporter will reply to you.
Thank you very much for your understanding!
Regards,
Where to activate Catalog Mode?
Hi,
You can go to: Appearance > Customize > WooCommerce > then select the “Product Catalog” for your settings
OK. Thanks!
May this theme work with Dokan Multivendor plugin or other marketplace plugin?
Hi,
Yes, it supports…
Please can you reply to my request? You responses have been very unkind
OK, I have replied to you.
Support does not accept opening Ticket. This Purchase exist ?
Hi,
We have just updated the support system. Now you can login with the Envato account (we use API of Envato). Could you try again and then submit a ticket pls?
You do not need to input a purchase code to register. If you meet any issues when login/post tickets, pls send me an email directly to my email: kutethemes@gmail.com. Thanks!
I tried again without success the opening of Ticket, support system does not record my doubt, not saved. Do I need to know where I can enable or where to find help in support tutorials for Enable Catalog Mode? Thank you very much.
Hi,
I have just tried to post a ticket and it is OK. I do not know why you could not submit a ticket. May I have your account for testing? so you can submit tickets in the future and get a faster reply from our supporter? My email is kutethemes@gmail.com. Thanks!
Hello, sorry but I’m not getting it, I’ll send you an email. Thank you very much.
Today It worked! Thanks.
You are welcome! Thanks for your patience!
Where to enable Catalog mode?
Hi,
Please do not submit too many new posts, just reply under one post. Our staffs will reply to you
Support RTL
Hi,
OK, let me update RTL for the theme. It will take a couple of days. Hope that you can wait. Thanks!
Hello,
Before any purchase i want to ask the following questions:
Loader for images can be disabled from panel? Animations on homepages can be disabled correct?
Regards
Yes, you can !
Hello,
i cannot get the vertical menu to show up correct. I reinstalled theme 2 times.
Would like to get support!! i get errors at your own support system. It’s keeps asking for purchase code wich is already in my profile.
You can contact me also at skype = roytyo
weird that the questions after my question do get a reply.. im waithing for more then 12 hours on support..
Dear nvaonline,
Sorry for the late respone, but we do not work at the weekend. Please login to our support system: https://support.kutethemes.net/sign-up . Post a ticket and our supporters will reply to you tomorrow!
Thank you very much for your patient! Regards
I wouldnt need support if theme was complete and fully functioning. Ticket has already been made yesterday. I cannot build my site further without support.
Hi,
We are checking your ticket and reply to you very soon. Be patient pls. Thanks!
My supporter also replies to you via Skype too
This design looks fresh and modern, but I’m hesitant to buy since it’s so new and I don’t know what the support would be like.
Hi salman,
Please check our demo to check our theme. You will get the theme’s documentation and 6 months supported free by us after you purchase the theme.
Hope you can use our theme for your purpose!
Thank you very much!
You also can submit tickets on our support system as well as discussing with our supporters via Skype
Can I mix and match the menus and blocks from your various demos? I like some aspects of one demo, but don’t like the other aspects, but in the other demos I like some other things. So, I was wondering if I can customize it according to that?
Hi,
You can do like that
Starting to get disappointed and would like to review my money back to buy from a more responsible author, you have my credentials to access the Admin for more than four days and do not solve my doubts, your code does not work and does not care to help .
Hi,
We have not gotten any tickets from you yet. And did not get the “credentials to access the Admin” as you said.
I see that: you registered with our support system but you did not submit any ticket yet. So how our supporters can help you?
Pls notice that: we do not support here.
Btw: your rating is not fair too!
Dear deltreehd,
Please follow a post so I can reply to you. Sorry for the late response but we do not support at weekend.
I have checked our support system, and did not see any ticket from you. So please using your purchase code to login to our support system. Our supporters will guide you. Please do not contact via Skype, let use our support system: https://support.kutethemes.net/sign-up
Thank you very much for your patient!
Regards,
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Ok, I got it. Thank you so much, sorry for the misunderstanding.
Okay, If there is anything we can help you. Please contact to our supporter via our support system.
Thank you very much!
Instagram does not work, almost four days unanswered and help desk.
Please submit a ticket. We do not support here.
P/s: pls do not submit too many new posts. Just reply under one post, we will reply to you. Thanks!
Solved! With your guidance the plugin is working perfectly. Thank you!!
Regrettably, I’m starting to be disappointed with the support and losing my patience.
Hi,
You send the comments at the weekend. We often work on 2 Saturdays per month only. Some urgent cases, we support at the Sunday otherwise, we will reply to buyers on Monday. Hope that you understand!
Ok, I got it. Thank you so much.
is the prestashop version available?
It is not. Thanks!
where do I find link with the modifications made to the updates?
Hi,
I have just updated the changelog file at the end of the theme’s description. Or you can visit here: https://biolife.kutethemes.net/documentation/changelog/
Thanks,
Thank you. And congratulations, it’s a great thema.
You are welcome 
Hi, is it possible to customize the checkout page?
Hi, pls submit an ofer. Our supporters will discuss with you. Thanks
Hello, is it possible to remake the theme? I like design but i want it for something else than organic food. Is it possible to customize the site by myself? Header nd footer panel, menu, etc. Thank you for answer.
Ok sure you can do like that
By mistake I have purchased two time same product at a time. so I want refund of one item from these.
Hello Dear,
I have send you request lease refund.
Thanks
Hi,
Could you send me a screenshots to my email and send me both of the purchase codes too? My email is: kutethemes@gmail.com
Thanks
Hello dear,
I have send you email please check
Thanks
OK thanks
Hello, we would like to have money refund for the theme BioLife that we purchased 25.09.2018. Please let us know what is the procdure Thank you
Hi,
You can submit a refund request, our admin will consider it. Thanks
Is it possible to get direct link? We have already send message on your support page and here on EnvatoMarket Than you
Hi, great theme. Just a few questions about the theme:
1. Where is the “register” option? (Only found login). Also do you have ‘demo credentials’ to see my account?
2. It’s possible when click on checkout ask me to login or register before opening checkout page?
Thanks
Hi,
OK, let me add the link. Thanks for your great comment!
It should be OK now. You can check it. Thanks
