165 comments found.
Hi, I want to make my header sticky and static. If I go to Appearance > Theme Options > Layout > Header, I can only make my header sticky. However, it still makes some actions on mouse scroll. Looks like all elements bouncing down and refreshing very fast. I want to see the same header during first scroll, without any transition. I see that style changes from sticky-wrapper to sticky-wrapper-is-sticky, but I can not find how to remove this event from my web-site. can you please advise ?
Hi..,
Please send page link. We will have a look.
Regards., DesignThemes Support.
I am having an issue with the mailchimp not working.
Hi.,
Thank you for contacting us.
Please update our theme with latest version to fix the issue. Please follow the below instruction for how to update the theme.
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Note : We have updated the theme to latest version 1.6 dated on 2019.06.28.
http://prntscr.com/oiab9wBefore update the theme you need to take a backup of your theme core file and theme settings.
You can download the latest version of the theme files from theme forest theme download section with theme forest login account/theme purchase account.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Does it come with demo content?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme comes with demo content as per our demo site with dummy images.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to install the theme or import demo content, Just purchase the theme then send us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi sent you the message requesting installation assistance because there are some errors when i tried it myself.
Hi.,
Yes , we have received your mail .
Regards., DesignThemes Support.
Hi
There was a time out message / error during the demo content importing, where can i check if the demo content installation was completed 100%? Any logs or reports?
Hi.,
We cant login your dashboard to check the site and map issue. It ask the “Authentication” login details to check the site and login. So send us the Authentication login details and wordpress admin login details to check the issues.
http://prntscr.com/og4kvrRegards., DesignThemes Support.
Hi rsriram,
Can you please let me know where is the place to add the background image for the Search Result page? like this demo page: https://finance.dttheme.com/?s=tech&submit=Go On my site, it shows white color and have no background image at all. Please show me ASAP.
Thanks for your support! Best regards.
Hi.,
Get into Admin Panel > Appearance > Finance Options > Layout > General > Others > There you have to upload it – http://prntscr.com/o2rwxw
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Note : If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., DesignThemes Support.
Hello, I ran the installation of the theme step-by-step, and the site is already on the server, url of the site: http://actusauditores.com.br/temp/, but it is very slow, so I saw wp_head () is what is leaving very slow, already install wp super cache, but it did not solve. Here are the installed plugins: - Contact Form 7 - DesignThemes Core Features Plugin - Envato Market Gutenberg - LayerSlider WP - Responsive Styled Google Maps - Slider Revolution - The Events Calendar - Ultimate Addons for WPBakery Page Builder - Unyson - WooCommerce - WooCommerce Blocks - WP Super Cache - WPBakery Page Builder - YITH WooCommerce Wishlist
What can I do to improve performance?
Hi.,
Thank you for purchasing our theme and contacting us.
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Kindly refer the below link for how to fix Leverage browser caching issue.
Refer : https://technumero.com/how-to-leverage-browser-caching-wordpress/
And kindly refer the below link or how to fix Eliminate render-blocking JavaScript and CSS in above-the-fold content
https://code.tutsplus.com/articles/configuring-w3-total-cache-advanced-minification-settings--wp-31043W3 Total Cache: Minify SettingsW3 Total Cache: Minify Settings
https://www.youtube.com/watch?v=psoQQYGEqi4For the purpose of the demo we have included all the images and all the content, so it will take little bit slow to lad the theme.
After purchase and install the theme you can customize the site and optimize the images then add catchy plugin to increase the theme speed.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
This theme looks nothing like the demo when installed. How do i select the version of the site that I want. I am so confused with this process. I picked because of your demo now its installed in looks nothing like them… do you have some sort of support that can assist the process. Also the copy right is from 2016 how do i know i have the latest version of the theme.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Kindly refer the below link for server requirements http://support.wedesignthemes.com/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I have added the API Key from our mailchimp account, but for some reason the mailchimp newsletter Element isnt working? I tried to run a test by entering my name and a different email address but when you click on the button nothing happens?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I have sent you the login details as requested, hopefully you can fix the mailchimp api for us and get the newsletter working
Hi.,
We are checking on the issue. Will let you know once we fix it.
Regards., DesignThemes Support.
Hello, how do I get the original theme images? Because when I import the demo content, the images have a watermark.
Hi.,
Thank you for contacting us.
Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/n6eqnvDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the image purchase links to purchase the images.
https://www.dropbox.com/s/yr8yeau1hvshstb/Finance-image-purchase-links.txt?dl=0 http://prntscr.com/maeooy http://prntscr.com/maeota http://prntscr.com/magc18If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I have problems with advanced carousel. It’s not working. Plz help to fix it up. If possible plz support me via whatsapp. It’s urgent. My number is +971 556123672
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, Im trying to install the theme as per your instructions. I keep getting this message “The link you followed has expired.” and i can not upload the theme.
Hi.,
Thank you for purchasing our theme and contacting us.
Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install the theme and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello,
The element “List of events” in the page construction element announces that “No Events Found” while there are many events, what do I need to put in “limit” and “category” for the element to work?
https://www.omga-macon.fr/Thanks, Mr.Robin
Hi.,
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes. So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello good night when you set up the web in the contact us section, where is the google maps map I get the error:
An error has occurred. This page has not loaded Google Maps correctly. Discover the technical details of the problem in the JavaScript console.
I already have the api key of google maps javascript where should I enter it?
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about Google Maps API Key error.
http://recordit.co/Bywf0KIwHTPlease follow the instructions in the below knowledge base link for updating the Google Maps API key error.
http://wedesignthemes.com/support/knowledge-base/google-maps-api-error/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi there,
The mobile menu does not collapse or expand when you click on the hamburger icon, it’s stuck expanded and makes the website unusable on mobile. Is there a fix for this issue?
Thanks
Edit: Please disregard this, we figured out the issue
HI.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.Regards., DesignThemes Support.
Please check your Inbox
Hi.,
Thank you for the site credentials.
When we try to upload the theme via wordpress we get the “The connection was reset” error so kindly check the issue.
http://prntscr.com/ll0e56And we have tried to upload the the via FTP, your FTP login only shows the following file only, Please send us the valid login details to access yout theme directory to install the theme and import the demo content asap.
http://prntscr.com/ll0dj9Send us your cPanel login details (Admin username and Admin password) as well.
And also please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hello,
Is it coming with images as well? Which files we get to install on wordpress?
Hi,
Thank you for the interest in our theme and contacting us.
Our theme package contains documentation, child theme, installable theme folder Zip files etc. So unzip package and find actual theme zip file (finance) then install theme.
http://prntscr.com/ldeypvKindly note the images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, After purchase the theme we will send you the purchase links to purchase those images.
Note : We have offer a setup service as free of cost for basic installation and import the dummy data.
If you are looking for basic installation and setup only means we can able to help on this with free of cost. Just purchase the theme then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data with dummy images and make the required settings as per our demo site.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
In the home page slider, image comes with watermark as ‘Design Themes’. Kindly let us know how to fix this issue.
Hi.,
Thank you for contacting us.
Kindly note the images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, here is the purchase links to purchase those images.
https://www.dropbox.com/s/yr8yeau1hvshstb/Finance-image-purchase-links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there please can you update to slider revolution version 5.4.8 the current version has issues with YouTube videos on Chrome.
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest version of plugin files.
Regards., DesignThemes Support.
Hello,
I have a problem with time zones on the list of events with visual composer. It does not display properly and does not take into account the one I ask
Thank you, Mr. Robin.
Hi.,
We are ready to help you.
Kindly send us the screenshot with page link , along with your WordPress admin login and FTP login credentials .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I have a blog that will be different domain of the template, I would like to know if there is how to integrate so that in the template comes the information of my external blog, with automatic updating of the latest posts, etc.
Hi.,
Thank you for your interest on our theme.
Sorry you can’t integrate our theme with your existing theme.
Regards., DesignThemes Support.
how can you make the phone number on the top clickable
thank you
Hi.,
Kindly refer the below link for how to add clickable phone number ,
Refer : http://support.wedesignthemes.com/knowledge-base/how-to-add-clickable-phone-numbers-in-wordpress/
Ratings:
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
