67 comments found.
Hello! Why did you decide to go with Elementor? It is very very difficult and has a lot of bugs
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Elementor builder offers advanced options/settings for creating a content with different layouts/styles.
If you got any difficulties, please submit a ticket at https://axiom.ticksy.com/ and describe the issues – our support team will provide you with assistance.
Regards.
Hi. I see theme has page titles are shown on the left of every page. How can we disable the title from appearing?
Hi,
Thank you for your interest in our theme!
Yes, sure you can easily remove Title block from sub-pages with user-friendly Elementor plugin.
Regards.
Hi, does your theme come with registration and login feature? Thanks
Hi,
Thank you for your interest in our theme!
By default, the theme doesn’t have login/registration feature. You may need to install additional plugins to get it.
Regards.
Hi, Is it compatible with Polylang – language plugin?
Hi,
Thank you for your interest in our theme!
The theme is compatible with WPML plugin, we haven’t tested the theme for compatibility with Polylang plugin.
Regards.
Alright! Thanks a lot 
You are welcome!
Hello, I have used your theme to build my website but somehow the website isn’t reflecting well on IE11, is there a solution for this?
Hello,
Thank you for choosing our theme!
Please provide the link to your website at https://axiom.ticksy.com/ and describe the issues you got and our support team will provide you with further assistance.
Regards.
Good afternoon, I have some questions, before buying this template: - What type of editor do you use? - Is it compatible with WPML for languages? - Is the technical support through tickets? what is the link - Is there a manual to use the template?
Thank you
Hello,
Thank you for your interest in our theme!
This theme is built with Elementor editor. Absolutely, you can use WPML plugin for creating multilingual website.
Yes, our technical support is provided via tickets (https://axiom.ticksy.com/)
Sure, you can view our online documentation at http://redy.axiomthemes.com/doc/
Let me know if you get any other questions.
Regards.
Hi I have brought a “Redy | Marathon & Sports WordPress Theme” from the envato market. Hi I went to the ticket submission site to submit a ticket
1.when choosing the product category, the product was not there for me to select. and I cant submit a ticket
2.I have email to envato support but there was no reply.
3.I follow the manual and set fix behaviour for my main menu but my menu still doesn’t stick to the site top. please kindly advice me..
please reply me at toh522@yahoo.com.sg
Hello,
Thank you for choosing our theme!
Please double check the list of the themes, Redy theme is available there -http://prntscr.com/mu7058
If you still can’t see Redy category, please choose “_Presale questions” and specify your issues there. Thank you.
Regards.
Hi. Calendar: Is it possible to show more than one week?
Hello,
Thank you for your interest in our theme!
In order to show more than 1 week, you can add more tabs with the timetable, here is how it may look – http://prntscr.com/mmvaqb, each tab can display its own schedule for a week.
Regards.
Hi, do you plan to integrate compatibility with the FooEvents module soon? Thanks
Hi,
Thank you for your interest in our theme!
We currently do not have plans on integrating this add-on with the theme.
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category "Pre-sales Questions" at https://support.themerex.netRegards.
Can this be used for a Motorsport association that organizes racing events?
Hello,
Thank you for your interest in our theme!
Sure, you can customize it to your needs. There are 2 event plugins included -The Events Calendar and Timetable and Event Schedule, they can be used for organizing events.
You can find more information about plugin settings at http://redy.axiomthemes.com/doc/#plugins_settings_events_calendar http://redy.axiomthemes.com/doc/#plugins_settings_mp_time_tableRegards.
Hi there,
I like how the theme looks, but it seems there’s a small issue with the template, as you can see here:
https://ibb.co/6J20bCLIt’s not a big thing, but things like this make me question the overal quality of the theme. Just some feedback!
Hello,
Thank you for your interest in our theme!
We have checked our theme on different devices, but haven’t been able to see the same issue. Please specify the device you are using and screen resolution.
Thank you!
I’m on a Macbook Pro, 15”, 1680×1050 resolution, using Chrome. I also tested it on FireFox, same issue.
Thank you for specifying. I have forwarded the issue to our developer and will let you know when it is fixed.
Regards.
The issue has been fixed, please clear your browser cache to see changes.
Regards.
Awesome! I checked, and it looks much better now. It’s not completely fixed (while the counter is in progress, the label is on the wrong level, only when the counter completes, the label becomes aligned), but it looks better now when the counter is done. Appreciate the support on it!
Happy to help! I am sorry, please check it now.
Regards.
Pre-sale question. I would really really love to get this theme. May I confirm that this work on wordpress that I install from installatron from CPANEL? Thank you so much.
Hello,
Thank you for your interest in our theme!
The theme is designed for free WordPress version downloaded at wordpress.org only. (it is used by regular hosting services such as Godaddy, Bluehost, Hostgator, etc).
We do not guarantee the theme’s full compatibility with installations on Wordpress.com, due to limitations in website control and theme customization.Regards.
Presale question please. We have a four day walking event. Is it possible to add tabs on the running route section for each day? Thank you.
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply.
You can see the example of the tabs at http://redy.axiomthemes.com/ -“Event schedule” section.
In the “Running route” section map is inserted as a background image.
Regards.
Thanks for the reply! The route of each day is different, so that section would have to vary on each tab as well. Can that be done? Thank again!
You are welcome! Each tab has different content (you can insert text block, images or other available blocks).
Sorry… I bougth you theme Redy, I need support for enlarge logo. I search in your support forum but I’m not found topic about this theme. Isn’t impossible open ticket because I can’t select Redy theme how product category in your forum form… Can you answer here? Please
Hello,
“Redy” theme is available in the category list at https://axiom.ticksy.com/ – http://prntscr.com/l1mvur, please check it.
You can change logo height under Layouts > Header Default in Elementor settings – http://prntscr.com/l1mwf6
Regards.
Many Thanks! Now my logo it’s OK! Great
You are always welcome!)
could you please explain how to make a menu sticky??
Hello,
You can enable or disable the sticky header behavior by following these steps:
1. Open the header Layout you are currently using in Layouts > All Layouts.2. Locate the section that contains the menu element (or any other section that should have the sticky behavior) and click on the Edit section button:3. Go to the panel > Custom Layout > Fix this row when scroll, choose the needed option from the drop-down list (depending on whether you want to enable or disable the sticky menu).You may check this link for detailed instructions – http://redy.axiomthemes.com/doc/#layouts_settings
For further assistance, please submit a ticket at https://axiom.ticksy.com/ and get qualified assistance.
Regards.
Thanks! Thats great!
You are always welcome!
Elementor works on every page excepts the home page
Hello,
Please provide the link to your website and WordPress login details at https://axiom.ticksy.com and get qualified assistance.
Best regards.
Is this theme compatible with ANY translation plugin? Polylang, WPML or anything else?
Hello,
Thank you for your interest in our theme!
We recommend using WPML plugin, it is compatible with the theme. We haven’t tested Polylang plugin, thus we can’t guarantee its full compatibility with the theme.
Best regards.
that works fine for me
Great!)
Hello,
very interesting and catching theme.
I have a couple of pre-sale questions
Among the features you state that there’s also a sticky menu version, would it be possible to see it in action on a different demo version? And the “User menu” is a secondary top menu or is it added to the main menu?
Finally I would like to know if the top background image is fixed among the whole site as a theme setting or if it can be different on every page.
Thank you, Regards.
Hello Vitola,
Thank you for your interest in our theme! The sticky menu is enabled when you edit header layout with Elementor page builder. We have enabled sticky menu on Home 2 page: http://redy.axiomthemes.com/home-2/ Please have a look at it. You may add any menu from Appearance -> Menus to the header: http://prntscr.com/k9scjz Header background image can be easily changed: http://prntscr.com/k9sa44 If there is a need, you can create a different header layout for specific pages in order to set a different header background image. Alternatively, you can output the featured image of each page as a header background.
Our Tech support team is ready to assist you with any questions you have after the purchase. Just submit a support ticket at https://axiom.ticksy.com/.
Regards
Hi, i hove some problem - i can’t edit page with elementor, page is gray, i have tried to if i deactived the plugin (https://docs.elementor.com/article/184-cant-edit-with-elementor), themeRex Addons, edit page can open but missing the layout - some layout is not appear like the website demo i have send you the ticket.
Hello,
Please check the reply in the support ticket. Thank you!
Regards
Hi , i am using redy theme. i have renamed tabs. for example on the home page. there is a section event schedule. and there is slider . i hav renamed the main tabs and now next /previous slider button is not working. same with our history page. there are tabs. i have renamed and now they are not working.
please help. what should i do.
Hello,
Please provide your website details in the support ticket at https://axiom.ticksy.com/ – our tech support team will help you with the issue. Thank you!
Regards
