7928 comments found.
I’ve defined a product for the category. But when I click on the category, the static block view appears. I put the static block category under the product category, but this is the problem.
Help me!
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify with a screenshot ?
Thanks, Ibrahim
Thank you for answering I took a screenshot of you.
Please paste the link to screenshot here. I will take a look.
Ticket number: #31811
This notification has a screenshot.
I’ve responded to your ticket.
Hello I have a bug on my website under construction some elements zig zag like on the demo Home v3 on your site. How to fix it
Hello there,
Thank you for purchasing our theme and for reaching us. I am not sure if I understand your issue correctly. Can you please help me understand your issue with a screenshot ?
Thanks, Ibrahim
when I set up sections on my site, it does not display correctly. When one passes the mouse over the elements moves and deforms. For example on your demo site, I encountered the same problem on your demo https://demo2.madrasthemes.com/electro/home-v3-full-color-background/
Hello again,
We do not see any issues on the demo. However I understand what the issue is. It is mostly due to cache and minification. It would go on page refresh. Can you please try and let me know ?
Thanks, Ibrahim
screenrecord here https://www.useloom.com/share/8d2ce4cfafb343f2b14c973b4ce6ff00
Hello again,
Thank you for your clarification. Yes, this is the issue I’ve explained. If you refresh the page this should not appear. Does this persists even after page refresh ? Please let me know.
Thanks, Ibrahim
yes it persists
Can you please give me your website URL ?
my site is under construction and because of this problem i have removed all the sections so they are currently empty. https://occazchap.com/
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
Hi, may I ask how to edit the brands logo?
Hello there,
Thank you for purchasing our theme and for reaching us. To setup brands,
1. You will have to create an attribute and call it “Brand”.
2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30
3. You can now add logos to the attribute that you’ve chosen as brand.
4. Once you’ve added your brand logos you can enable brands slider from Electro > Footer > Enable Brands Slider.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, Im running Home-v3, is it possible to shorten the length of the top search bar and place a button next to it? Would like to add a [Quote me] button on the top header if possible.
Hello there,
Thank you for reaching us. You can copy header-v4.php into your child theme and edit it as per your requirement.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thanks for your reply. If I use header-v4.php, any changes to the page elements on VC dont work so? which is why ive had to opt for the default template
Hello again,
I am not sure if I understand your question. header-v4.php has no conflicts with Visual Composer. You can use it without any issues. Please clarify the issue with a screenshot.
Thanks, Ibrahim
Im actually using Header 3. Sorry I was referring to the page template. I was using Homepage3 but I copied the code into VC following your guide and youtube video but nothing changed to the page when editing or removing the page elements.
If you are trying to edit Visual Composer in home pages and the changes do not reflect, please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/
You can uncheck the other blocks if do not wish to load them as well.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thanks. On HomePage v3, there appears to be a slight left marge being applied to the RevSlider which isn’t visible when I change to the default template. How can I remove this margin?
Can you please clarify this with a screenshot ?
All sorted thanks. Is it possible to center align the main navigation?
Please add this custom CSS to Appearance > Customize > Additional CSS :
https://gist.github.com/ibndawood/300545ab457805e8c72b98845504055dThank you.
I’ve removed the demo menus to setup my own. Do you have a guide I can follow to restore the mega menu you have on the Main horizontal navigation? Thanks
Hello again,
Thank you for getting back. Here is our guide to creating megamenus.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Theres no link?
My apologies. Here is the link : https://docs.madrasthemes.com/electro/topics/navigation/creating-megamenus/
No worries and thanks, that really helped!
Last 2 queries: 1. How do I control the header on inner pages such as [About Us]. I’ve added a featured image but the height is way too large. Can this be controlled? 2. I’ve created a new section to display the Mailchimp [email] field so users can subscribe. I’ve added the API key and configured the site to sync with Mailchimp but how do I display a field to collect the email addresses?
thanks again
Hello again,
Thank you for getting back.
1. Can you please give me your page link ? I will check and suggest a solution.
2. The Newsletter in the footer is by default a regular form with no action. You will have to use a newsletter subscription service like MailChimp or your own email form via Contact Form 7 or Gravity Forms.
For example if you are using a newsletter service like mailchimp, you can use this plugin : https://wordpress.org/plugins/mailchimp-for-wp/ to create your newsletter subscription form. Your subscription form should be like this : https://gist.github.com/ibndawood/81489eb753c674bcc1d7f1c962a8c54f
Or if you are using contact form 7 you can create a form like this : https://gist.github.com/ibndawood/2204a575e6d84ab9c09ee7cfa9488181
Once you’ve created your forms you need to paste that shortcode in Electro > Footer > Newsletter signup form.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi I’ve sorted the newsletter element but still having issues controlling the header on the inner pages. How can I send you a link?
I think ive found whats causing the issue.: the class: .page .entry-header.header-with-cover-image {min-height: 589px;}
Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.
When are you going to upgrade this to bootstrap 4?
Hello there,
Thank you for purchasing our theme and for reaching us. The grid is based on Bootstrap 4. We’ve used Bootstrap for this purpose only.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Mine is including bootstrap 2 https://i.imgur.com/centBNd.jpg
2.1.3 is the version of the theme and not Bootstrap version.
Thank you
Hello, I am testing this them on a worpress account you sent me. I was doing some changes on custom personalization. Was asking my self how can I change the whole header v1 color with home v1 like header 4 on home 3 background full, then also change the search button color with the text. screenshot: http://prntscr.com/l66427
Hello there,
Thank you for your interest in our theme. The whole header background can be changed via custom CSS only. There are no options for it.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
Please respond to notifications.
Hello there,
Thank you for reaching us. We are closed during weekends and will respond to support requests during our business day. We’ve already responded to requests. Please let me know your ticket number, I will check.
Thanks, Ibrahim
Thanks 
How to add Static Blocks (as a menu item)....
Hello there,
Thank you for purchasing our theme and for reaching us. Static blocks and Product Categories need to be enabled from “Screen Options” on the top-right corner of Appearance > Menus screen. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/navigation/unable-to-add-product-categories-or-static-content-blocks-to-menus/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello SIr In http://getfastdelivery.com there is an issue in all department of (Sports & Entertainment, Luggage & Bags) section, how i can fix it to full widh just like the same as other section
Hello there,
Thank you for purchasing our theme and for reaching us. The width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-full-width
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I finished importing all the demo contents. When i checked the demo page it showed “Slider Error: Slider with alias home-v1-slider not found.” How to resolve this ?
Hello there,
Thank you for purchasing our theme and for reaching us. Please import home-v1 slider and other sliders in your Slider Revolution page. You can find the demo sliders in : wp-content/themes/electro/assets/dummy-data/ folder
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi there, I’ve just purchased the theme & I’m really confused & don’t know how to customize as it seems it’s a predefined template with predefined blocks which I didn’t want. I’m unable to find the way to make the department menu always open on homepage without using home 1 template. Is there anyway to do that please let me know.
Hello there,
Thank you for purchasing our theme and for reaching us. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.
However you can also build the home pages using visual composer. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
ok but another thing i tried using elementor json to import in library but it’s not working. That’s a bad thing you can check the elementor json file. Also can you please tell me how can I remain the all department menu open in other pages?
Have you enabled “Page Content” option ? It has to be enabled for Elementor to work.
If you keep the departments menu open in all pages, it will hide the content behind the dropdown.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Indeed. When i try to edit the library it shows there’s nothing in there. Object error. And yes I would like to keep the department open. In this case what’s need to be done? Let me know please.
Hello again,
Can you please email our support with your WP admin details and FTP details ? I will look into this and resolve it for you.
I will provide you with the custom code to keep the departments menu open after I resolve the issue with elementor.
Thanks, Ibrahim
hi, am interest to buy this theme.but just if you can send me any website using this theme by Arabic language to have a look. thanks,
Hello there,
Thank you for your interest in our theme. You can click on “Switch to RTL” to check the RTL layout of the theme.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, i have a problem with the variations availability.
I have a variable product with 3 colour variations black, pink and gold. The black has 0 stock, the other two have products in stock. When you enter the products page you see the availability of the first one witch is black, means Out of stock even that in the variations drop down menu is waiting for a colour selection.
The worst part is that we send an xml to a price comparison platform with different URL for each variation.
When you use this direct link it takes you to the specific colour, (eg. pink) of the product but the availability show the status of the first product (black) witch is out of stock.
Sorry that my product are in Greek language but you still can understand witch is what, the orange in availability means out of stock and the green mean in stock. The colours in the drop down is in English.
The stock statuses are Black: Out of stock Pink: In stock Gold: In stock
This is the product page that its show out of stock. https://aa-digitalphoto.gr/product/sony-dsc-wx220-pink-dsc-wx220p/It shows out of stock
if you use the direct colour link for the pink witch is actually in stock https://aa-digitalphoto.gr/product/sony-dsc-wx220-pink-dsc-wx220p/?attribute_pa_color=pinkyou get out of stock too. if you select another colour from the drop down then it shows the correct stock status.
Is there a way when i use the direct link to get the correct stock status for each product variation?
Thanks in advance
Hello there,
Thank you for reaching us. The URL you’ve returns 404 error. Can you please check ?
Thanks, Ibrahim
it has two variations, black and silver
If you use this link for the black edition everything is fine, picture of the black camera and out of stock availability. https://aa-digitalphoto.gr/product/fujifilm-x-e3-silver-kit-xf18-55mm/?attribute_pa_color=black If you go for the silver edition that has stock https://aa-digitalphoto.gr/product/fujifilm-x-e3-silver-kit-xf18-55mm/?attribute_pa_color=silverYou get the correct picture (silver) but the availability is wrong. if you change the color option to black and back to silver you’ll see that it has stock.
Best Regards
Hello. This theme includes VISUAL COMPOSER (WP BACKERY)?
Hello there,
Thank you for your interest in our theme. Yes, the theme includes Visual Composer.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello there,
May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
How can I do to keep the “Shop By Department” open all the time in homepage V2? thank you
Hello there,
Thank you for reaching us. The “Shop By department” menu in home v2 is open all the time by default. Can you please clarify what is wrong ?
Thanks, Ibrahim
Hy, in versions before v2 you had a desktop header which on scroll leaves a sticky header with menu navigation. After v2 all menu on scroll leaves a sticky header in which are search bar, cart and etc, there are no menu navigation. Is it possible to to make navigation to stay in sticky header on scroll.
http://prntscr.com/l585ho – fix header http://prntscr.com/l58cwp -sticky header (is it posible that navigation stays visible in sticky scroll header)Hello there,
Thank you for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS :
https://gist.github.com/farookibrahim/8afc9f028e9060c45bb45af1f3237dd6Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello!
I would like to know if I can update woocommerce 3.4.5. to version 3.4.6.
Regards, Toni
Hello Toni,
Thank you for reaching us. 3.4.6 is a minor security update. There are no template issues. You can very well update it.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello there. I never used the electro theme I bought before on storeburg.com. Now I’ve shut down storeburg.com. This theme should be uploaded at mustangfurniture.com.
Hello there,
Thank you for reaching us. Sure you can use the theme on a new domain provided the old one is not in use anymore.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
hey sir! i’m juli please contact me : sonyexpressbd@gmail.com
Hello Juli,
Thank you for your interest in our theme. Please let us know how we can help you.
Thanks, Ibrahim
