Hi,

Sorry to say that but we have added 3 latest shop demos in our last 3 Updates of the Theme and we are also in the development process of new incoming Demos as well and hopefully you will like it.

Thanks.

Hi,

Change Product Image Sizes:

To change image size: To change this setting now on the front end you have to go to Customize >> WooCommerce >> Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

Regenerate Thumbnails After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.

Explanation

WooCommerce provides two image sizes:

Main image width and Thumbnail width.

Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.

Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.

Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.

Hope this helps and all clear now.

Thanks. Have a great day .

As oc WC 3.3, WC automatically resize image size on the fly and in background for other images. However, regardless of my size 800×800px, the product image box seems to be fixed height and it just stretch my image out. I tried various sizes and cannot fix the problem on the product page.

Hi,

OK, Then please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.

Thanks.

Hi,

Sorry to say that you are using the old Porto theme created by ”Spyropress”. Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers.

I hope you understand it.

Thanks for contacting us. Have a nice day.

How so? Even the logo is the same. Did you not buy this theme with all rights? No information is available on the Spyropress website. Help me, need this theme. Maybe you can surprise me.

i love porto

HI,

As I already told you that you are using the old Porto theme created by ”Spyropress”. Please contact with the theme author, we did not develop this Porto theme. We have developed the Porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers.

I hope you understand it.

Thanks for contacting us. Have a nice day.

Hi,

We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.

Thanks.

it’s ok..we figured it out…

Sound’s Great!

Hi,

First of all thanks for showing your interest in Porto WordPress.

Our latest theme version is fully Compatible with the latest version of WooCommerce and WordPress but not with the old version of WooCommerce.

And Item Support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Thanks for your reply! Some demos do not include woocommerce shopping pages (ex: Main demo, App landing). How woocommerce pages display on them?

Hi,

You have to create your own WooCommerce pages on those Demos as per your requirements, You can easily Install WooCommerce plugin on those Demos as well.

Thanks.

Hi,

The issue you are facing is because of the third party plugin, or third party WooCommerce extension, so please once check your site after deactivating all the third party plugins and check your site after removing the browser cache hope you will not find an issue.

Otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 14/03/2016 over 2 and half years. According to Envato support policy, renewing support is required for further support.

Thanks for your understanding.

Hi,

Please go to WP-Dashboard >> Pages and finds and Edit the Shop page, Scroll below to the Shop page you will find an option content inner top in the Page Options and you will find a Block is used in it please see this screenshot: http://prntscr.com/jv61qr it means the slider comes from Blocks so now you have to go to Blocks and finds the particular Block: http://prntscr.com/jv620v just edit it and change anything as per your requirements.

Thanks.

Hi,

This is the default functionality of the WooCommerce that it only shows the sale price crossed on the single/simple product not for the variable product because there are lot of variations in the variable products and all has there own price and sale price so it is not suitable for only show the single variant sale price on the variable product so as I told above that it is the default functionality of the WooCommerce plugin and there is no option in the theme or WooCommerce plugin for that you have to make it possible as you want with the help of Customization.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but you are bit late, the Sale on Porto WordPress ends Yesterday so now the Porto WordPress is on it’s original Price.

Thanks.

Hi,

Please edit the “porto info box settings” and you will find an option “Typography” and you can change the Title, Sub-Title, and Description Color and Font size from there as per your requirements.

Thanks.

thank you, we found it. I think the issue is always with WP editior that it is somettimes delayed and we saw the boxes filled white instead of default blue. I think one has to wait till it uploads. thanks again for the quick reply

Most Welcome!

Hi,

Please go to Appearance >> Widget >> Woo Product Sidebar and you will find a Widget Porto Block is used in it and you will find a block slug name in it “woo-sidebar-banner” which means the particular section is coming from Blocks, so you have to go to blocks and finds and edit the particular block and change it as per your requirements from there.

Thanks.

thanks

Most Welcome!

Hi,

For Removing Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/

And for Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.

Thanks.

Hi,

Please contact us through our support system with your site WP and FTP Login details and tell us the words you want to change so we will change those for you and provide you the complete solution for that as well.

Thanks.

thank you. we found the location you mentioned but are not able to change it can you please. We need to be able to change this our selves from time to time. Can you please send us documentation. We already sent an email

Hi,

Your ticket reply has been sent please check your ticket reply and reply to your accordingly please do not write here again and again as for the ticket.

Thanks for your understanding.

Hi,

In your first message, you said that “It does not work, it says “There was an error trying to send your message. Please try again later.” when I type in an email.” so that is why I provided you those links which describe why this error occurs and how to solve this error.

And you do not need to use Contact Form 7 for email subscription, but there is another plugin that is pre-packaged with the theme “MailPoet Newsletter” so you can use it at any place, Please read here how to setup MailPoet Newsletter plugin for an email subscription: https://www.wp101.com/course/mailpoet/

Thanks.

Yep i did said that “It does not work, it says “There was an error trying to send your message. Please try again later.” when I type in an email.”

BUT that’s just a half of my question, and you answered only to this part which has been made out of context, so this answer isn’t relevant at all.

“And you do not need to use Contact Form 7 for email subscription” -Yes i get it, but why you use it as email opt-in in your demo footer. It simply looks like a signup form, but does not work, and there is no way it could work. Why would you add dummy content to the demo, which has no functionality whatsoever

Hi,

We have used the contact form 7 form in the footer just to show only the theme feature of subscription that is why we have used the contact form 7 and create the same form like MailPoet, If we added the original MailPoet subscription form in the demos then we will get thousands of subscription daily and our server will down that is the reason why we have just add the contact form 7 form same like a MailPoet form.

You should use the MailPoet form in the footer for subscription. I am sure now you are clear with this.

Thanks. Have a great day

Hi,

It look likes you are using old version of the theme and plugins, so please make sure that you are using the latest version of the theme and plugins and also please check your site once after deactivating all the third party plugins and check your site after removing the browser cache, hope you will not find an issue and if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin and CPanel Login details but after extending your support extension because your 6 months of support period is expired from 19/08/2016 over 2 years. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but there is no option in the theme for that so you have to use any third party plugin for achieving your needs but try any third-party plugin at your own risk as we nit provide the support for the third party plugins confliction issues.

Thanks for your understanding.

Hi,

Please go to Appearance >> Theme Options >> Header >> Sticky Header and turn it OFF from there.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but you are bit late, the Sale on Porto WordPress ends Yesterday so now the Porto WordPress is on it’s original Price.

Thanks.