3569 comments found.
Hello, is this theme compatible with foo events plugin?
Hi there,
Officially it has never been tested by our side so I cannot say whether it works with the theme or not.
Kind Regards,
Art from Laborator
Is it in schedule an update to make compatible with WP 5.0 Gutenberg?
Hi there,
The theme has been running with Gutenberg since a while smoothly even though we will need to release a new update just to let the users know about it, so no worries about WP 5.0 compatibility and the theme.
Kind Regards,
Art from Laborator
Working fine on WP 5.0? or we should wait an update until Jan 19?
Hi there,
The theme has been running with Gutenberg since a while smoothly even though we will need to release a new update just to let the users know about it, so no worries about WP 5.0 compatibility and the theme.
Kind Regards,
Art from Laborator
Hello, i would like a woocommerce platform to sell bridal gown, it may goes up to 100 pieces or more, sort by different categories, do you have client doing similar things that can offer me a glimpse?
Hi tutornoteshk,
In this area Aurum Theme Showcase you can see some showcase sites that our users have submitted. There you can get an idea what you can achieve with Aurum and WooCommerce 
I wish you a great day!
Kind regards,
—Ylli from Laborator
I would like to know if some of the function are built-in (i.e. I don’t need a programmer to help me with any coding thing) May i know?
Hi tutornoteshk,
The theme is built for WooCommerce, so if you are familiar with WooCommerce it is the same as building a normal shopping site and you don’t need any custom coding.
Kind Regards,
Art from Laborator
Hello,
I have a small configuration problem with the images of product variations.
Indeed when I choose an option in the varations available, this automatically adds a new image in the gallery of the product. How can I not see this complementary picture? because my photos are identical for variations, so I do not want this option. How to disable it?
Thanks for your help !
Hi there,
We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
I did it 3 days ago : )
Thanks for your help !
Hi guys, I would like to include a global element in the header (a banner) below the menu. I can not find a way to do it. Can you help me?
Hi COrense,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
i have a pre sale question do you support adding title image to the page like this one?
https://prnt.sc/lh9bll i dont see in any of your demobut i see it gets pretty big when in mobile view i mean the height of the element is big when in mobile view
Hi again,
That’s because of the text, it has more text than usual and if you cut off the text and make the spacing smaller then it will show smaller on mobile too, you can manage it in many ways using the page builder.
Kind Regards,
—Ylli from Laborator
Hi, I would like to know if this theme has B2B functions. In particular, I need know if the price of the items can be invisible for who isn’t registrated of the site. And is it possibile make different price lists?
Thanks
Hi there,
Sorry for the late reply, the theme does not have B2B functions but there are B2B plugins which can be used but they have not been tested with the theme if they work properly.
Kind Regards,
Art from Laborator
Hello, i updated the theme but now i have 3 files outdated: https://i.imgur.com/CQCOcx7.png
When you will update the files?
And dont say me try update again, i did it and dont work, always say outdated.
Hi there,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art from Laborator
Hi, thanks for answer. I sent the email.
Someone from our team will get back to you as soon as possible, thank you for the e-mail.
Kind Regards,
Art from Laborator
Hi again,
The problem has been fixed, I don’t know how you have updated the theme but it was not updated properly and maybe the process was not completed. I have deleted Aurum and installed it again from the beginning, the problem is gone.
Kind Regards,
Art from Laborator
That issue was solved. But now when i make changes and click on “Save” this dont “Save”. I haved to restore a backup. I will fix it on my own. Thanks.
Glad to hear that
Also please note then theme comments section is used only for pre-sale questions. If you need support in the future, please write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and have a great weekend!
Best regards,
Art from Laborator
Is this theme compatible with new version of woocommerce?
It will be this week
Kind regards,
—Ylli
I current shop page is “SHOP CATEGORIES”. How can I change other shop page? Thank you.
Hi,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
We really appreciate if add an option for autoupdate the cart if the client change the quantity of a product.
Hi there,
Real time updating is not possible, when you type a specific number for example in the quantity box and click Enter then the cart will be updated, otherwise there is no way to automatically update it on each click of increasing or decreasing the quantity.
Kind Regards,
Art from Laborator
I bought this theme but the layer slider and demo pictures were not installed?
Hi there,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli from Laborator
Hey guys, I’m using version 3.2 but can not change the blog layout to masonry. Help? Thanks
Hi there,
The masonry blog page is built using WPBakery Page Builder using the post grid, see the screenshot below:
Kind Regards,
Art from Laborator
Got it thanks! Looks like to make this work I have to remove the “blog” page from Settings > Reading > Posts Page, or it won’t let me save the content of the page. Otherwise this works! Thanks!
Hi again,
Yes, you will need to remove the default blog page and use this one if you want a grid like this.
Kind Regards,
Art from Laborator
Hi, I want to know how to deactivate “ID Product” in the page of a Product, since it generates confusions with the SKU that is the code with which the stock of the store is handled, I use its template in an ecommerce website. Best Regards
Hi, can you explain me how the book’s author page works? The authors are categories? How the link at the author page is added at the book page? I can separate book genre created in categories from author if they are categories?
Thanks
Hi there,
The book categories are normally the book genres, while the book author and other attributes within the books are simply attributes which are generated and then when you click on the book author you will see all the books from that author. You can use the book author link and add it to the menu if you want to have only books from that author.
Kind Regards,
Art from Laborator
The product purchase page does not work on this demo page. I want to get this theme but I don’t want to have a problem with the card page
Hi,
Please just remove the top frame:
And then you can see Checkout page too.
Kind regards,
—Ylli from Laborator
Hi, Team Laborator!
1. Why do my carousel merchandise on my smartphone look like this? How to fix?https://habrastorage.org/webt/5b/c4/7e/5bc47e48e3b36279704413.jpeg
2. Many of my images are blurry. How can I fix this? – https://habrastorage.org/webt/5b/c4/7e/5bc47e5048bf2782770449.jpeg https://habrastorage.org/webt/5b/c4/7e/5bc47e5ec68c1284677843.jpeg
Hi there,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
P.S Please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge or if their support is not valid.
Kind regards,
—Ylli from Laborator
How i can show a language selector like the demo? and my menu dont show whislist, stores, my accountt on right.
Hi there,
To have the language switcher you will need the WPML plugin which is a premium plugin as mentioned in our item page:
Here you can read more about the WordPress menu management.
Kind Regards,
Art from Laborator
I have that plugin. But dont show same design on language selector.
How show on my site: https://imgur.com/a/t9KCdLj
Hi Zona-MiX,
If you purchase this plugin, below you have the video how to set it up like in our demo site:
https://www.youtube.com/watch?v=0R-m8RvvjGMKind regards,
—Ylli from Laborator
Thanks
Hi JonathanEndy,
Unfortunately none of the plugins has been tested with the theme.
Kind Regards,
Art from Laborator
