Hello there,

Thank you for your interest in our theme. Our website load inside 3 seconds. However we do not worry about scores. Here is why : https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/

We’ve used Nanami Rounded for Electro font.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thanks for your clarification. This is issue with theme and WooCommerce 3.5. We fixed this issue and released the new update(v2.2.1) already. Please update theme to v2.2.1.

Here the change log: https://docs.madrasthemes.com/electro/topics/getting-started/changelog/

Thanks, Farook

sorry , I’m updated the main theme, but the Electro Child theme is not updated.

main theme V 2.2.1 child theme V 2.1.1

how i can fix ?

Hello there,

Thank you for reaching us. There is no need to update the child theme. Child theme should never be updated as it should contain custom changes.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for updating the theme and for reaching us. Can you please email our support and let us know about the issue ?

Thanks, Ibrahim

Hello there,

Thank you for updating the theme and for reaching us. Can you please email our support and let us know about the issue ?

Thanks, Ibrahim

Hi there are 2 things I noticed that changed after the last update.

1. The featured, top selling and top rated products at the bottom before the footer are huge in size.

2. The icons I sue for payment in the footer also turned out to be huge.

Any idea what to do?

Hello there,

Thank you for reaching us. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know about the issue ?

Thanks, Farook

Hello there,

Thank you for reaching us. Please update the theme to its latest v2.2.1 to resolve this issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The Newsletter in the footer is by default a regular form with no action. You will have to use a newsletter subscription service like MailChimp or your own email form via Contact Form 7 or Gravity Forms.

For example if you are using a newsletter service like mailchimp, you can use this plugin : https://wordpress.org/plugins/mailchimp-for-wp/ to create your newsletter subscription form. Your subscription form should be like this : https://gist.github.com/ibndawood/81489eb753c674bcc1d7f1c962a8c54f

Or if you are using contact form 7 you can create a form like this : https://gist.github.com/ibndawood/2204a575e6d84ab9c09ee7cfa9488181

Once you’ve created your forms you need to paste that shortcode in Electro > Footer > Newsletter signup form.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify which gap you are referring to with a screenshot ?

Thanks, Ibrahim

actually there is a vertical menu bar named ‘All Departments’ on the slider in v1.. there are categories mega menu developed by using static block.. so i wanna decrease the gap between the sub categories ..

Please add this custom CSS to Appearance > Customize > Additional CSS :

You can adjust padding and line-height as per your convenience.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. There are no reason for media files to be not imported. Are you using any image modifier plugins ? Please clarify. Also please email our support your FTP and WP admin details, we’ll look into this issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

Please add below custom CSS to Appearance > Customize > Additional CSS to fix WooCommerce 3.5 image issue. We will add this fix in next update.

.product_list_widget img {
    width: 75px;
    height: 75px;
    margin-right: 20px;
    float: left;
}

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for reaching us. I will respond to your ticket now.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We are happy to answer your questions :

1. This feature is called variation swatches. There are lots of quality third-party plugins that provide this option. For ex: https://wordpress.org/plugins/variation-swatches-for-woocommerce/ You can use any of the plugin of your choice. Our theme is compatible with these plugins.

2. Unfortunately such a feature is not available in WooCommerce.

3. Yes, the theme is compatible with Dokan, WC Vendors and WC Marketplace.

4. This is a WooCommerce theme and does not include any apps. You’ll have to develop it separately.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Thanks a lot for your reply. Now you gave me what i was looking for.

Let me know if your team can develop an app for my company with this theme with your quoted Price. I will pay your team well.

Thanks a lot!

Regards

Hello there,

Unfortunately we are not app developers and hence cannot carry out app development for you. I am sincerely sorry about this.

Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

Please add below custom CSS to Appearance > Customize > Additional CSS to fix WooCommerce 3.5 image issue. We will add this fix in next update.

.product_list_widget img {
    width: 75px;
    height: 75px;
    margin-right: 20px;
    float: left;
}

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Works fine!! Thanks a lot

Hello there,

Thank you for purchasing our theme and for reaching us.

You can use any of the icons listed here : http://transvelo.github.io/electro-html/fonts/ or here : https://fontawesome.com/icons

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for your interest in our theme. Yes, you can use the theme to sell any types of products. The theme has 6 pre-defined colors and you can choose any color of your choice.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Thank you. Resolved!.

However since the updates (thema and woocommerce), the footer widget do not work well. It shows the photos too big. Is it my problem or generalized?

Thanks in advance.

Best regards

Hello there,

Please add below custom CSS to Appearance > Customize > Additional CSS to fix WooCommerce 3.5 image issue. We will add this fix in next update.

.product_list_widget img {
    width: 75px;
    height: 75px;
    margin-right: 20px;
    float: left;
}

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Solved!. Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, we do support this widget. Can you please clarify where have you added the widget ? Please do let us know and we’ll give you additional compatibility code it may require.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

can you share your email to send you snap shots ?

Sure. You can email from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hello there,

Thank you for pointing this out. Can you please clarify which version of WP Bakery Page Builder you have right now ?

Thanks, Ibrahim

Today’s update had the latest version 5.5.5. Thanks a lot. Take care Farook

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme. You too take care.

Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I will check this and get back to you as soon as possible.

Thanks, Ibrahim