Hello there,

Can you please email our support with your WP admin details, we’ll update the theme for you.

Thanks, Ibrahim

what is your email?

Hello again,

This is our support email. Ref: https://themeforest.net/item/unicase-electronics-store-woocommerce-theme/13626672/support

We’ve already released an update. Please update the theme.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also we strongly advise that you backup your website and database before updating. This allows you to rollback the update if anything goes wrong after update.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Unfortunately there is no option set columns for mobile. I am sorry.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

The theme is not compatible with WooCommerce 3.6.1 yet. We are working on a release and will update in a couple of days.

Thanks, Ibrahim

You are welcome

Hello there,

Thank you for purchasing our theme and for reaching us. You can find the instructions to use custom color from Unicase > Styling > Use pre-defined font color and set it to false.

You might find it little difficult and hence if you give us the custom color, we’ll guide you with the step-by-step process to change the color.

Thanks, Ibrahim

Thank you.

Hello there,

Thank you for your interest in our theme. No the theme is not RTL compatible. Also the theme is not compatible with Dokan and we do not offer customisation services. Our support coverage is explained here : https://themeforest.net/page/item_support_policy and we do not have the expertise to develop ios and android apps. I am sincerely sorry.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve already updated Unicase v1.6.3 which is compatible with WordPress 5.x. Ref : https://transvelo.github.io/unicase/changelog.txt

Please update the theme.

Thanks, Ibrahim

Thanks a lot. Cache played with me and didnt notice already updated a week ago. Thanks for all, gonna update assap. Keep up the good work as always. Thanks

You are welcome. Please do not hesitate to reach us if you have any questions related to our theme.

Hello there,

We will be updating our theme and making it WordPress 5.x compatible this week. I request your patience.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Related products section is auto generated by WooCommerce based on tags and categories. It is not editable via admin panel. Here you go : https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

To add share please use a plugin like JetPack.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

How can I remove social sharing icons from single product view?

Hello there,

Thank you for reaching us. You can disable single product page social share block from Unicase > Shop > Share Block.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for reaching us. The theme is not compatible with 5.x yet. We are working to release a compatible version this week.

Kindest Regards, Ibrahim

Is version 1.6.3 compatible with WP 5.x and WooCommerce 3.5.x ?

Yes. v1.6.3 is compatible with WP 5.x and WooCommerce 3.5.x

Hello there,

Thank you for reaching us.

Please use below code in child theme’s functions.php file to change “Return To Shop” url in cart page.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Thanks man

Thanks….......it’s fine on desktop….....nothing on mobile, cheers

Hello there,

Please add below code to Unicase > Custom Code > Custom CSS to fix this issue.

@media (max-width: 991px) {
    #scrollUp {
        bottom: 75px;
    }
}

Hope this helps. Let us know if you have any other questions.

Thanks, Farook

Perfect, thanks Farook.

Hello there,

Thank you for reaching us. This is not really a new release. It was a false trigger. We are however working on new home pages and WC 3.5 compatibility. We’ve scheduled this for first week of next month.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We’ve included dummy data which you can use to import demo content. Other than this you can use Redux Framework’s export feature to export theme options.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Do you guys still update this theme? The product page says the last version was v1.4.4 (i guess) from July 2017. Which is over a year. If it’s been updated, then please update the same info in your product page.

I wasn’t talking about Redux Framework export options. I’m asking does your theme contains dymmy data along with your demo site Theme Options import file. Which can be imported to customer sites to copy the theme settings that you have.

Hello again,

Yes, you can import the dummy content just like in the demo.

The theme was last updated in 8-Feb-2018. v1.6.1. Ref : https://transvelo.github.io/unicase/changelog.txt

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. We do not have an RTL demo but the theme is compatible with RTL.

Thanks, Ibrahima

Thanks, but the problem is with the page’s sidebar, not the catalog or product pages.

Hello there,

Thank you for reaching again. Please use below code in child theme’s functions.php file to move page’s sidebar to right.

Thanks, Farook

Thanks! It worked!

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. It should be done via custom PHP coding only and custom coding is not covered by support.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim