565 comments found.
Hello,
I bough your theme. one problem is og:image catch the small image of wordpress size 394×218. so I make image too small when share to facebook. How to change og:image to big size.
Thanks
Hello,
Please open a support ticket at our support forum @ http://gfxbucket.freshdesk.com our support team will help you as soon as they are in online 
Thanks
Hello,
Does this theme support self hosted video and automatic generate video thumbnail? What’s video format support? Thank you.
Hello,
It does support all the iframe video, for e.g youtube,vimeo,dailymotion ,wista
Thanks
Thanks. What’s about self-hosted video?
Hello,
yes it does support self hosted video too, you can see it here http://themebubble.com/demo/magplus/fashionpro/2017/03/20/kellyanne-conway-admits-she-helped-a-friend-get-and-pay-for-an-abortion/
Thanks
I think this is a great theme, but the menue is not working properly on mobile… you need to klick 3-5 times to open it :/ bad to see that, everything else seems to be nice
Hello,
Our theme menu doesn’t have any issue, can you please let us know in which device did you checked ?
Thanks
It has. On my brand new Samsung Note 8. If you load the site, and then klick on the menu, nothing happens. You have to klick multiple times before the menue reacts in any way. (No delay, as if you klick once and wait nothing happens at all)
Hello,
Thanks for your info, we will check on that device and let you know
Thanks
Nice, thank you!
Hey! What languages are included for the interface or do I need to translate manually?
Hello,
We do have included .pot file also we have easy translation tab in our theme option settings, please feel free to choose either of them
Thanks
Just bought it and can not install MegaPlus Addon plugin: Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /wp-includes/wp-db.php on line 1889. Why it needs > 500 mbs of memory at all?
Hello,
It seems like your wordpress memory is low, can you please confirm what’s your wordpress memory ? NOT the PHP memory
Thanks
It’s the same. WP Memory Limit 512 MB/request – Status : Ok Also, website frontend does not load after theme installation at all.
can you please open support ticket at http://gfxbucket.freshdesk.com our team will help you, also please don’t forget to include your site URL and login details
Thanks
I feel experienced enough to fix it myself. We have 22000 records. I need to know why it requires > 512 mb to activate the plugin?
ticket created but it is not ok when plugin requires 500 mb to be activated
Hello,
Our plugin doesn’t need 500 MB of space, in fact that’s a huge one, i am pretty sure it’s your PHP Memory NOT a WordPress Memory
Thanks
As I told you in the support ticket, PHP memory limit is set to 512 mb.
Please make a refund, this theme does not work.
Given. Issue solved.
Hello,
More than 1900+ customer are using our theme without any hassle, i can clearly see that there is memory leak in your server, this theme even works smoothly in lowered configured server too.
Thanks
Common, I tried DIVI, Extra, Astra, and so on themes and all work fine. What do you mean by a memory leak in the server? Your support did not read my ticket at all. How come that all other themes work and yours does not. The support does not try to figure out what happens. There is one answer – server issue, wp issue etc. WP works fine without your theme, the server is ok without your theme, installation is fresh. Your theme has a poor design if it can not handle 20k records. This is what you need to improve. Easy enough – just do it and don’t spend my time. Thanks for refund.
is it possible in video posts to show overlay video ads same like youtube ?
Hello,
Sorry it’s not possible right now
Thanks
I love what I’ve seen in the previews for this theme. I had a quick question: is there a way for the Ads in the header be shown in the mobile header? Only the Fashion Pro one shows up in mobile. Can the other ones show up in mobile header as well?
Hello,
Yes it’s possible with few tweaks
Thanks
I cannot activate the them. I enter my purchase code and clicked to activate theme button. the page reloaded and no message showed up and also the Activate Theme red button at the top bar is still there. I tried several times and not activating. help
Open a ticket here: https://gfxbucket.freshdesk.com/
Hi, I updated to the current version of WooCommerce and now I am getting notifications that some of the template files are out of date. Will you be releasing a theme update sometime soon? Thanks
Please open a ticket at http://gfxbucket.freshdesk.com
Is it possible to embed openstreetmap?
Should be possible. There are free plugins to do that as well: https://wordpress.org/plugins/embed-osm/
Hi. I get many plugin installation errors for this MagPlus template: Yellow Pencil, MagPlus Addons, Visual Composer. What do I have to do? Also, I need a support in order to configure my homepage similar to News Pro page.
Hello,
may i know what error you are getting ?
Thanks
also please open a ticket at http://gfxbucket.freshdesk.com with your site URL and login details
Thanks
Hello, just noticed… why on mobile is showing a category page and not the home page ?
Open a ticket: https://gfxbucket.freshdesk.com/
Your support is expired btw.
Yeah it’s expired so I don’t think I can open a ticket , but if you could be nice and tell what’s wrong ?
Just open a ticket.
I juste did #3786
replied
Hi, i need am menu like themeforest menu… it has the main menu… Web Themes & Templates – Code – Video – Audio – Graphics – Photos – 3D Files
and Web Themes & Templates has a submenu All items – Wordpress – Simple Site Builder etc
Can i do that with your theme? There is a another way to do this? There is no theme or plugin can do that and i think its really handy for many categories.
Thanks
Yes, we have that, see here: http://prntscr.com/lb2pr2
We have 3 types of menus. 1. http://prntscr.com/lb2pr2 2. Mega menu 3. mega menu with post and category
HI, in screenshot i see a dropdown menu i would like a horizontal sub menu
Pls send me a link to see it live
Thanks
Not sure what you mean. Themeforest’s home page only has dropdown menu: http://prntscr.com/lb3ale
See all our menu styles here: http://themebubble.com/demo/magplus/home
We only have these available
waiting RTL demo
Magplus theme supports RTL. We couldn’t male any demo cuz we dont know any RTL language.
hello, i want to buy this theme http://themebubble.com/demo/magplus/girlypro/ but before i do, i want to know if it support wooCommerce, if it does, do you have the store link so i can see what it looks like? thanks
Yes, it does support wooCommerce, please see this link http://themebubble.com/demo/magplus/shop/
hello, I’ve sent an email asking for help upgrading my theme because i keep getting the message “Update Failed: Download failed. A valid URL was not provided.” Its been a couple of days and i still haven’t heard back from anyone.
I haven’t received any such mail. I double checked my inbox. Anyway, open a ticket here, our support team will help you:
https://gfxbucket.freshdesk.comHello,
How would we go about adding a linkedin link to the share this section that is sticky to the side of the screen?
Many thanks, B
Open a ticket here: https://gfxbucket.freshdesk.com/
Hello, i purchased the theme, and i installed it in serpongku.com i have an issue with social sharing button on my post.. the button on the side doesn’t fit with it’s container box..
example issue https://serpongku.com/gerai-3-store-di-serpong/
Hello,
i just checked your site, and it’s because you had adding custom css in your theme, that’s causing the issue, please open ticket at http://gfxbucket.freshdesk.com along with your site URL and login details
Thanks
I am trying to embed youtube videos with “video block” by selecting video formats from the right side bar. And when I published my post there is nothing visible on the page. Any help is very appreciated.
Open a ticket here with your purchase code: https://gfxbucket.freshdesk.com/
Hi, how can we hide photo credit which is coming under the images? I left that photo credit field blank while creating the post but by default it’s showing: “Photo Credit: Designlazy.com”
Open a ticket here: https://gfxbucket.freshdesk.com/
Hi,
This theme is compatible with SportsPress Pro (https://www.themeboy.com/sportspress-pro/)?
Best Regards.
Hello,
sorry we haven’t tested our theme with this plugin, but i am pretty sure it should be compatible with our theme
Thanks
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