Hello,

I cant ignore this message, because it says:”This plugin needs to be updated to be compatible with your theme”, I cant install it if I dont update it.

Hello again,

Please open this file : wp-content/themes/electro/inc/functions/setup.php and change line 422 from 3.5.0 to 3.4.0.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks!!!!! It worked.

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. There is no option for grouped discount. WooCommerce does not have this feature. You’ll have to rely on third-party plugins for that.

2. Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/f55277cc1d5d74dc2a63df4cc4c6f94c

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve responded to your ticket.

Please do not hesitate to reach us if you have any questions related to our theme.

Thanks, Ibrahim

Thank you

Hello there,

Thank you for purchasing our theme and for reaching us. Have you activated and configured Envato Market plugin ? Please clarify.

Thanks, Ibrahim

Thanks Mr. Ibrahim I got the updates when I activated the envato market plugin.

Hello there,

Thank you for your interest in our theme. I am not sure what you are referring to as theme leaving alignment ?

Please note the image sizes are not set by the theme. The dimensions of the images to be used in loop and single product pages are set in Appearance > Customize > WooCommerce > Product Images. You can set it to any desirable image size dimension. However the image will occupy the maximum width available in a given layout. You can read more about it here : https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

If you have set uncropped, then the images will be of different sizes. If you crop, then they all will be same size. The theme does not modify the behaviour of image sizes from WooCommerce.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us and thank you for your suggestions. I don’t think the amount of requests are huge. Our home pages are quite light weight and loads quicker.

However I’ll pass this feedback and check with my designer to see if we can come up with a lighter home.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. Are you referring to pop-up open add to cart action ? If yes, then you’ll have to rly on third-party plugin to achieve that.

2. Yes, you can configure free shipping based on minimum amount spent in WooCommerce settings. Ref : https://docs.woocommerce.com/document/free-shipping/

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. What is the issue you are referring to ? From the screenshot, I see demo content with placeholder images which is what we distribute. Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The banners provided by the theme are not parallax banners. You’ll have to use Visual Composer to set a parallax background image.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

yes sir im using Visual Composer parallax but every time i try to make fixed background its goes zoom any solution ?

Hello again,

I am not sure why Visual Composer parallax would not work. The theme does not interfere with Visual Composer zoom.

Kindest Regards, Ibrahim

I already sent you a message through Support Page, Hope you can answer me soon. Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

To answer your question, if you are trying to edit Visual Composer in home pages and the changes do not reflect, please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/

You can uncheck the other blocks if do not wish to load them as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Frank,

Thank you for purchasing our theme and for reaching us. Can you please clarify which currency plugin you are using ? If you are using WPML, it has an option to attach the language switcher to the menu. You can choose top right to hook the language switcher.

My account page and other pages of WooCommerce are built by WooCommerce templates. Please copy the template you want to edit into your child theme.

Here is a list of all templates used by WooCommerce for “My Account” : https://github.com/woocommerce/woocommerce/tree/master/templates/myaccount

You can find the instructions to override these templates within the templates itself.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Ibrahim thank you for your valuable support. The plugin is WooCommerce Currency Switcher v.1.2.6 allows me to set only via widgets. Do you recommend some other puglin?

For the models of my account I did not find any differences on the link you sent me. Can my question be graphically improve my account page? or I have to work on the code, which I can not do.

Thank, Frank

Hello Frank,

Thank you for getting back. I do not have any specific recommendation. If you reach out to the plugin developer, they may actually come up with a solution to hook their widgets in menu areas. If you need help with UI, I will do that.

You’ll have to write CSS code and customize the blocks via PHP for you to change my account page.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify which option click set demo you are referring to ? Are you referring to one-click demo import ? If that is the question, then yes, we have that option.

Thanks, Ibrahim

Hello Iman,

Thank you for reaching us. Electro has actually included Tokoo style pages as new home pages. We are working on new features for Tokoo and will include them in our upcoming releases.

Thank you for your patience and understanding.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. This is issue with theme and WooCommerce 3.5. We fixed this issue and released the new update(v2.2.1) already. Please update theme to v2.2.1.

Here the change log: https://docs.madrasthemes.com/electro/topics/getting-started/changelog/

Thanks, Farook

Hello Toni,

Thank you for purchasing our theme and for reaching us. Appreciate your feedback as well. Please email our support from here regarding the issues : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

We will check and get back to you as soon as possible.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know about the issue ?

Thanks, Farook

Hello there,

Thank you for your interest in our theme. Yes, the theme is compatible with Alidropship plugin though it is mostly independent of the theme itself. The theme is compatible with Dokan also.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Farook

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know about the issue ?

Thanks, Farook

Hello there,

Thank you for your interest in our theme. Please ask your colleague to update the theme.

Thanks, Ibrahim

v2.2.0 is used.

Hello there,

We fixed this issue and released the new update(v2.2.1) already. Please update theme to v2.2.1.

Here the change log: https://docs.madrasthemes.com/electro/topics/getting-started/changelog/

Thanks, Farook

Hello there,

Thank you for reaching us. Can you please clarify what you are referring to as sidebar menu ?

Thanks, Ibrahim