141 comments found.
Hi Team,
We had raised a ticket on modifying the footer. Updates in option tree are nor changing the content in the footer. Could you please ask your support to reply to our email ?
We have emailed about 4 times.
Thanks
Hi, please check your email, our developer replied.
Thanks
Thank you for the response. Can you also please update on if it is possible to create a category for judges like you currently have for nominees ?
Cant fin any notes in documentation regarding this ?
Regards, Midhun
Good morning Developer,Kindly let me understand if your own theme can support this wordpress extension http://bit.do/eERwn
hi, i want to purchase the theme but i cant have a preview of how it works
Hi, thanks for your interest. Please visit the site now, site is working.
Thanks
Thank you
The demo site is password protected. We can’t see it.
Hi, please visit the site now, everything is working fine.
Thanks
When I submit a website the form works fine for free submission but when its paid it doesnt submit and doesnt open paypal to make payment and I already added paypal API. How can I fix this?
Hope problem has been solved now. Our developer already set up paid option in your site.
Thanks
Love this theme..
Presale Questions: 1. Can I use this theme for Creative members like Artists, Singers, and Dancers? 2. Can members upload more than just images? What about videos? 3. Can I edits the search bar fields to match different categories? 4. Can you customize my build for me to fit my creative members directory?
Hi, thanks for your interest.
1. You can use any type of members, just add details for them. 2. Well, currently you can upload featured image, but in content area you can upload videos. 3. You can add categories from admin panel as you want, so search bar will comes with all categories. 4. Currently custom work is not included with theme price, if you need you can email here https://themeforest.net/user/support_themestall#contact , our developer will help you about this matter.
Thanks
Presale Questions: 1. Can I use this theme for Creative members like Artists, Singers, and Dancers? 2. Can members upload more than just images? What about videos? 3. Can I edits the search bar fields to match different categories? 4. Can you customize my build for me to fit my creative members directory?
Can you guys update the changelog? I got an email that the theme was updated but have no idea what has changed.
Hi, there is no major change, we just checked our theme with latest version of WordPress and required plugins.
Thanks
Hi!
I bought the theme right now and I tried to install OptionTree plugin, but it’s failed: “Something went wrong with the plugin API.”.
Please help. Thanks
Hi, thanks for purchasing Awards. Could you please send email here https://themeforest.net/user/support_themestall#contact with your site URL and admin access, our developer will set it up for you.
Thanks
Hi, I have some questions, first I was wondering if it’s possible to add a gallery to my awards nominee page (below the featured image). And the second is about moving the text on that page to a different spot. Thanks, Nikki
Hi, thanks for your interest. Currently there is no option in admin panel to add gallery under feature image, but you can add it in single nominee page’s content area. Or if you want we can help you to set it after purchase. This is also need to edit theme files.
Thanks
Hi there, I have already purchased the theme for my site can you please email me with next details for help setting it up. nicole.davidson@fera.ai
Hi, it seems that you did not purchase theme from this account, please ask support from your purchased account.
Thanks
I contacted support about my theme. They replied right away but after I sent what I needed with admin details didn’t hear back from there its been 5 days.
Please help!
Hi, please check your email, our developer replied.
Thanks
It’s been more than a week now that i havent heard back from the developers. I really need to put this site live ASAP
Please check your email, our developer replied.
Thanks
It’s not fair that I purchase this theme and support SUCKS!!! theme has alot of issues and developers ignore your requests. I asked to send user to payment page, paypal whatever payment method after they submit a site.
Also asked when user creates an account to not send them to wordpress dashboard. everytime user creates an account they are able to see wordpress dashboard. two simple things and they just replied after a week basically ignoring my points. If i dont get this fixed within 24 hrs I will take legal assistance.
Well, there is no issues in Awards. Our developer gives you support with solutions several times, we have all the records, but this time you are asking what is custom work, and according to Envato’s support policy, custom work is not included with support.
Thanks
I understand, I asked for something custom once because I saw on the comments you offered custom work more than once.
Moving forward I asked your team 4 times a simple question and this is not even custom. I asked when user submits website and details its supposed to take them to payment (paypal) to pay their submission, THATS NOT WORKING FOR ME, doesnt take them to payment.
I asked 3 times to please take user to payment after submission and they keep ignoring me with dumb comments.
Hi, our developer once set up payment option in your site, but if you still face problem we will take a look again and set it for you.
Thanks
Hi there. I’m having problem with the login & register page, it seems to be broken, could you guys help me? Here’s the link: http://agpcontest.com/login-register/
Hi, thanks for your interest. Please send your site URL and admin access here https://themeforest.net/user/support_themestall#contact , our developer will check and give you solution.
Thanks
Hey guys, did you received my message with de admin access? I’ve done as told and so far nothing happened. Thanks.
And just found out another problem. I can’t add any google fonts, there’s seems to be a problem. So, please, if you’re going to fix the login register page take also a look at the fonts in the theme options, it’s not working as it should. Thanks.
Hi, please check your email, our developer replied.
Thanks
Hi
1. I need help selecting a winner and showcasing it on the homepage. ( I selected winner on the checkbox and it doesnt work. currently there is this: templates/nominee-featured.php but doesnt work )
2. What shortcode do I add to my winners page in order to display all past winners?
3. Where do I see the images or info submitted from user?
Hi, thanks for purchasing Awards. Could you please email here https://themeforest.net/user/support_themestall#contact , our developer will help you about these matter.
Thanks
Hi,
Demo upload is not working..It is taking so long and once it gives error! Can you please help me?
Thanks
Hi, thanks for purchasing Awards. Could you please email here https://themeforest.net/user/support_themestall#contact , our developer will check and give you solution.
Thanks
No worries, I actually solved the problem, demo page is ok but I try to find the checkout page but I can’t, how can I make that page? I looked the documentation but still nothing found…
Thanks.
Hear to glad that you solved the issue. Please email here https://themeforest.net/user/support_themestall#contact , our developer will check your checkout page issue and give solution.
Thanks
Thanks, I just wrote…One more quick question, how can I remove Site of The day Slogan on main picture, on main page over pictures?
Thanks.
Can someone help me?
Hi, please check your email, our developer replied.
Thanks
I am so sorry for this but it is going too slow
If I wait every mail for 1-2 days my project will not work 
It’s okay, we are also sorry but this is our support procedure, we will try to give answer more faster.
Thanks
Thanks but It is going worst for me
I just need to make my submit page, I sent the details of my admin via mail to your developer but 4 days passed no one replied me back. Total process is 14 days for me to solve a easy problem 
Hi, please check your email, we replied.
Thanks
Hi, Can you please help me to solve this? This was change after we did the payment module together? Before it was not like this, http://bankofjobs.co.uk/login-register/
Can anybody help me???
I gave you 5 but your support can only take 1! If nobody around here I want my money back! My last support case solved in 15 days, I have not 15 days more!
Hi, we gave you support on time, it was through the email, and you were satisfied, replied with thank you message. If you have new quires please email here https://themeforest.net/user/support_themestall#contact , our developer will help you.
Thanks
5 day! You can understand what I mean…5 days ago I sent email to your mail address in the area of your contact, and nobody replied me back! So I want this to write you, when I sent this kind of mail, min in 15 days the problem is solving. I have not 15 days! Can you please help me, or if you not please show me the way of refund. This is totally losing time for me…
Hi, please replay email and send your site admin access, our developer replied.
Thanks
I have repeatedly stated that the hamburger menu is not white and this needs please to be rectified. Pleas Help.
Client is very concerned. I have constantly emailed your support team thank you Chris Kelly
Hi, please check your email, we have replied you, your site admin access is not working, our developer tried to login but failed, please recheck and send it to our email address, our developer will fix your site menu.
Thanks
Please Help Me.
I’ve done the impossible. I have no prior knowledge of CSS / Javascript / HTML and rely solely on templates such as your own Awards.
I’ve somehow managed to screw up something vital in the website and it is now stuck on loading.
How this happened was I installed Slider Revolution inside Awards and set up a Twitter slider. Next Slider Revolution prompted me to Register my application with Twitter so I did. The slider initially did not load so I deleted the application and tried again. The second time said “Ajax Search Not Found” and it read another error “Page Not Found.”
Now I am panicking because although responsibility may lie with 1. Slider Revolution 2. Twitter 3. My Web Provider, I am hoping you will show mercy on me and sort this out as you have a coder there that might be able to do it.
If you could I would be immensely grateful as I am really worried.
https://irishcurryawards.com PS: As included in previous threads.so sorry, I deleted the plug in and harmony has been restored to the universe thank you chris
While we’re here, I’ve changed the theme to dark, which looks lovely but the hamburger menu remains black. can you give me a point in the write direction
Hi, could you please email here https://themeforest.net/user/support_themestall#contact , our developer will check your site menu and give you solution.
Thanks
Hi, how do I add social media icons to the footer. Is there a css I can insert? Thanks, Chris
When I try you insert Short Code with Social Icon, all that happens is the wording pops up beside the icon again. Please Please Help.
Hi, could you please send email here https://themeforest.net/user/support_themestall#contact , our developer will check and give you solution.
Thanks
In the demo, somthing is broken. When i go in the pricing page, then click on “submit now ” button, it doesnt go where it should go the next step but goes to home page.
Do you guys help in installing the theme andmaking it work as it should be?
Hi, it seems that you did not purchase Awards. Please ask support from your purchased account.
Thanks
I have not purchased it yet. I will purchase only after i get to know. In this themeforest product Awards your theme, there is a place to see demo of the theme. In the demo, somthing is broken. When i go in the pricing page, then click on “submit now ” button, it doesnt go where it should go the next step but goes to home page.
So is it something a bug which I need to solve myself or you would be giving a perfect working theme. Can you update your themeforest demo to a proper working site?
Okay, understand. This is not a bug, in admin panel there is a option for setting up your pricing submit button link, currently we set it up with submit a site page and it will only redirect if you login with your access. You can register then try again, you can see the changes.
Thanks
One last question. Please. After buying this theme, I have existing blog posts in perfect conversion focused layouts using Divi page builder. Can you help with one time fix with css etc, so that Divi page builder etc works perfectly with your theme for the purpose of making more pages or posts. Or which page builder your theme comes with?
It’s okay, you can ask any question related to Awards. Awards used Site Origin Page Builder, you can check here https://siteorigin.com/page-builder/ how it is work. If it is related to our theme we will help you to fix any issues.
Thanks
Thank you so much @support_themestall for the clarifications and answers.
You are welcome.
I’ve left two messages regarding my case. This is obscene. I have a deadline with a client and your tour decides to revert back to the old way of presenting forms.
Seriously, why has your engineer not got back.
Chris
Our support team responded your email and asked your site details about 5 hours ago before your last comment, please check your email, we have done your quires.
Thanks
Sorry. Listen, just to say, your site is beautiful. I mean it really is a work of art. And generally I am buzzing about how good it’s is
It is okay, thank you very much, our support team is always with you, please contact us if you face any kinds of problem.
1. How do you get it so that there is big text in this footer? All I can manage is tiny text. I need something more like this. http://thirtysixzeromedia.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-04-at-00.10.44.png
2. Contact Form 7 went wrong. I need this http://thirtysixzeromedia.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-04-at-00.11.00.png
I have this http://thirtysixzeromedia.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-04-at-00.09.49.png
Please help. Thanks, Chris
Hi, please provide your site URL and admin access here https://themeforest.net/user/support_themestall#contact , our developer will help you about this matter.
Thanks
www.irishcurryawards.com
Thank you. Please check your site.
Hi, could you remove my ps from this forum please?
Hello, you ps has been removed by Envato.
Thanks