190 comments found.
Hi, its great theme but I have problem with demo import for home1 – missing images. I tried one click demo import and manual demo import. Than I check xml and all media links to media images from return 404 error.
Can you provide me any solution? 
Kind regards
Hi, Did you enable HTTPS on your site. Please try again by disable it then you can enable when imported demo data. If it still doesn’t work please send us and email via harutheme@gmail.com. We’ll have another solution for you! Regards!
Sorry about this. We have just make new version 2.1.4 to fix this issue. You can download latest version 2.1.4! Regards!
Hello Why do I have problems with this template?
Suddenly, all the topics have disappeared from the home
Everything was showing up now
These fishy things are disappearing subjects for no reason
2 When I want to open the site from another computer
Showing redirection from my site
To a malicious site I do not know
That’s seem you installed some stranger plugin and you shared hosting and your site got attacked. Please contact your hosting provider to rollback your site before you get this issue. Regards!
Since the year I am working in this host
I have not had any problem with it
a2hosting
Hi, We replied to you via email. Regards!
Hi it’s a wonderful theme I want to open a movie site I hope to get it but I swear I do not have money to buy Can you send me ؟ Email : nonoleno54@gmail.com : Thank you, good person I swear to you if I had the money to pay you
Hi, Thanks for contacting us about our product!. We’ll check and feedback to you later. Regards!
Hi Today I got some money and I bought it I want to ask you if there is an Arabic language in this theme ..Hopefully I will not have any problems with this template
Thanks for your feedback! Here is our theme document: http://document.harutheme.com/circle and video tutorial https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g?view_as=subscriber. If you have any question you can search in our forum: http://harutheme.com/ or send an email direct to harutheme@gmail.com. Regards!
Hi After installing the template I had problems I will send a message to harutheme@gmail.com
Hi, We have just replied to you via email. Regards!
I would like to know if I can upload movies with a file of about 700mo?
Hi, Thanks for contacting us about our product! Our theme support video source MP4 and unlimited video size. So you can use video with size about 700mb. Hope this help! Regards!
Hello. We need to make a web with a lot of video content. Please, we have some questions about this theme.
1- Is it possible hide related videos in the embed videos? 2- Is it possible to insert videos whith iframe? 4- Is it possible to put videos anywhere in web? 5- Is it possible to modify the portfolios and video-grid slugs?
Thanks a lot.
Hi, Thanks for contacting us about our product! 1. You can use CSS to hide related video or use child theme to customize what you want to display: http://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. 2. Our theme use Iframe to display video from youtube and vimeo and you need insert only video ID. 3. You can use shortcode to put video because our theme use WP Bakery Page Builder. 4. We’ll have tutorial to help you change video and portfolio slug. Hope this help! Regards! Here is our another filmmaker theme: https://themeforest.net/item/formota-movie-studios-filmmakers-wordpress-theme/22486777
Also， is it possible to remove the Youtube, Vimeo, Self hosted buttons below each video? How do I do that? Or can you help me to remove? And also, does the theme only accepts Youtube, Vimeo url? How about other video streaming sites? Can those URL work with this theme?
Hi, In our theme support only video from Youtube, Vimeo, or MP4 Url. With another server you can follow this video to get MP4 url: https://www.youtube.com/watch?v=d7UakJhPROk. With another site you can do similar like this. Hope this help! Regards!
Hi, i had already used the main theme. Which plugin shortcode can I use to add the like button to place directly below each video? And how do I remove the film rating in the template since I already installed the main theme? Is it possible for you to help me on this as I am not very technically inclined?
Hi, Please send us an email to harutheme@gmail.com. We’ll help you remove film rating. About like button please listing it at feature suggestion topic here: http://harutheme.com/forums/topic/formota-features-suggestion-and-bugs-report/. We’ll research and update it later. Regards!
Hi,
Can I ask if it is possible to add the like button below each video?
Hi, As replied as above you can use child theme and add plugin shortcode to do that. Regards!
Hi, i had already used the main theme. Which plugin shortcode can I use to add the like button to place directly below each video? And how do I remove the film rating in the template since I already installed the main theme? Is it possible for you to help me on this as I am not very technically inclined?
Hi, Please send us an email to harutheme@gmail.com. We’ll help you remove film rating. About like button please listing it at feature suggestion topic here: http://harutheme.com/forums/topic/formota-features-suggestion-and-bugs-report/. We’ll research and update it later. Regards!
Also, can I know how to remove the film rating in the template?
Hi, Thanks for contacting us and choosing our product! About this issue you can customize template display by use child theme: http://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. In this case your file in wp-content/themes/haru-circle/templates/single/content-film.php (line 56, 57). Hope this help you! Regards!
Hi,
I just purchased your Circle Theme. However, when I tried to install the demo import choosing the home6 option, the actual content of what had been installed based on the demo import differs from the content as shown on your demo site. Can you help me on this? I want the exact content as shown on your demo site to be imported and exhibited on my website. Please refer to the following URL: https://www.lesliefilmography.liveAlso, can I know how to remove the film rating in the template?
Hi, Thanks for contacting us and choosing our product! About this issue I have just checked your site and see you imported demo via HTTPS and some images can’t import. Can you please disable HTTPS then import again. After imported demo you can enable HTTPS. Regards!
I requested a refund for your site but brought it again. I want to register to your support site but it just says my purchase code is incorrect. How could I fix it? In fact I already had an account, it would be better for me to change the purchase code.
Hi, Please send us email you want to create account via harutheme@gmail.com. We’ll create account for you! Regards!
Very nice!. Do you have an Html version? Thanks.
Hi, Thanks for contacting us about our product. We are coding HTML version and will feedback to you when it finished. Regards!
Hey There, love the theme! Thank you! One issue – team member’s social links do not show up when using “Haru Team Members.” Is there a setting that I need to enable, other than adding the social link in their profile. Also, is there a way to see a team member’s page on the front end?
Hi, Thanks for contacting us and choosing our product! Did you enter information for member social like this: http://prntscr.com/kr3zlb. Maybe you want Team Member have details page like Actor or Director? Regards!
Hi, All my images in the theme do not appear even my logo. How can I fix that.
Hi, Thanks for contacting us and choosing our product! Can you tell us more details about your issues. You can see videos tutorial to customize our theme here: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber (You will see the video to help you change logo). Here is document of theme: http://document.harutheme.com/circle. Hope this help you! Regards!
All the images from the template and the logo are not visible. How can I send you screenshots so you can see the problem?
Hi, Please send us information about your issue via email harutheme@gmail.com. We’ll check it for you! Regards!
Hi my videos won’t play on the home page once they are clicked on. also the video in my header, slide 3, doesn’t auto play
www.twincamstudios.com
Hi, Thanks for contacting us and choosing our product! That’s issue come from HTTPS. You can follow some topic tutorial to fix it in this case: https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/, https://stackoverflow.com/questions/25594472/security-error-on-blog-cross-origin-request-blocked-the-same-origin-policy-dis. Hope this help you! Regards!
Hello thank you for your response. I went through the guide but the videos still wont play in the video section of my site. if I renew my support could they help with this?
Hi, That’s is server issue and we can’t support in this case. Can you turn of HTTPS and recheck. Also you can make a backup of your site before do this by use this plugin: https://wordpress.org/plugins/duplicator/. Hope this help you! Regards!
Hi the hover box will not flip on mobile. do you have any particular css for that?
Hi, Can you tell us more details about this issue. Maybe with screenshot of page url. So we can check it! Regards!
After the last update made on Monday the videos stopped opening. What happened? Please, can you help me?
Hi, Please delete then reinstall Haru Circle Core plugin then re-save Theme Options. Hope this help you! Regards!
I tried, but unfortunately it did not work. Is there a new version of the plugin?
Please send us your site url and admin account via email harutheme@gmail.com. We’ll check it for you! Regards!
I sent it.
Have just replied to you via email. Please check it. Regards!
I answered again. I await your review. Thanks.
Hi, Please check email. We have just replied to you!
I replied again.
Thanks! We’ll replied to you via email! Regards!
hi, How to remove Video’s Category on Thumbnail of Haru Video Shortcode??
Hi, Thanks for contacting us and choosing our product! There are 2 way to remove or hide it: - 1. You can follow this tutorial to customize using child theme: http://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/ - 2. You can add custom CSS code: https://www.youtube.com/watch?v=_OJ8mByfDUU Hope this help you!
Hi, I have started to customize the template which is great btw. i just have two main issues regarding the header and the home page in general. First of all, I have uploaded my own logo but the logo remains “circle” why is it not changing it? Second, I would like to change the template colour from orange to blue. How can I change that? I modified the color settings but i’ts still orange. I think I am missing something. Thank you
Hi, Thanks for choosing our product! Please follow our video tutorial for theme from here: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. You will see the video to help you change logo and color. Hope this help! Regards!
I’m getting a LOT of errors with this theme. One big one is on the Rev Slider – Vimeo Froogaloop Api Could not be loaded ! But there are more on the home pages that are preventing them from loading. What do I do about the froogaloop error?
Hi, Thanks for contacting us and choosing our product! That’s seem you are using old version of Rev Slider and it’s cause this issues. Can you please update these plugin to latest version in theme or send us an email via harutheme@gmail.com. We’ll send latest version for you! Regards!
