1349 comments found.
Dear Sirs, we want to buy this theme, but first we want to know if it connects with the otas automatically and also if it is possible to add a new ota if it is not present.
Thank you
Hi,
Thank you for interesting.
Yes it support synchronisation with OTAs. You can read more about it here https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf
Look at “Synchronize your hotel website with OTAs via iCal” section.
HI, the question is, that we are an OTA, how can be added between Booking TripAdvisor, Airbnb etc?
Hi, can you please give me this information?
You can import/sync from these sites.
https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdfLook at “How to import calendars from external online channels to your website” section.
Hi,
I have a presale question about the iCal sync. I’m not a Mac user. Will this system work with other calendar for example Google Calendar? Or maybe iPhone is enough?
Best regards, Ewa
Hi,
Thank you for purchasing.
Yes Google Calendar support iCal import. You can read more about it here https://help.sportlyzer.com/hc/en-us/articles/207593579-Add-iCal-to-Google-Calendar
Hi, is it possible using visual composer?
Hi,
Thank you for interesting.
In order to create pages you saw on our demo site. You have to use Elementor page builder which is far more easier and quicker to use compare to Visual composer.
Hi,
Pre sale question,, Does it support RTL for Arabic language.?
Thanks
Hi,
Thank you for interesting.
You can use this plugin http://wordpress.org/plugins/wp-rtl/ for RTL language support.
Hi,
This plugin will allow me to translate the content and push the design to start from right to left…. I mean do you have Arabic CSS. included.?
Another question.. Does the booking system supports multi prices,,, Ex, the guest booked 5 night,, and each night has different prices,,, does the system shows price breakdown to the guest while he is booking..?
Thanks
1. We are working on theme’s own RTL css but this plugin should help you do that automatically too.
2. Yes you can setup these pricing using our seasonal pricing feature.
Hi,
My last questions before i do the purchase:
1. I want to get mix between the demos, for example,, I want Homepage (Cultural Hotel),, but I want to get contact us page from (Luxury Hotel),, Can I install the theme and run many demos and backup and restore pages..?
2. When I use wp-rtl plugin,,, does it allow me to translate the theme pages and hotel booking plugin words,,,(like book now, reserve,, first name,,, etc,? also does it move the design from left to right,,, Example,, does the main search will start from right to left,,,(Design),,, also does the rest of booking steps will move from right to left.?,,, because what I read from plugin function (Note: This plugin will not change the direction of the post title, since that is controlled by the theme.).
I can see that there are some sites where i upload the English css file and will mirror it to RTL,,, if I got the Arabic rtl file,, can you help me to add it to the site.?
Thanks
1. Yes you can mix between each elements using Elementor page builder. It’s very easy, just copy & paste in Elementor.
2. We will work on theme official RTL language and release the update very soon.
Dev: Hi, thanks for the nice theme. I have a question about the individual accommodation page: How do we change the text above the other rooms? It currently says “Other Rooms Could also be interest for you”. Thanks.
Also please let us know how to remove the room size icon and text – we don’t need this feature but when I change the number to 0 it still displays. Thanks
Hi,
Thank you for purchasing.
1. You can translate theme and plugin strings using Po edit application. Here is detailed instruction https://docs.themegoods.com/docs/hoteller/translations/how-to-translate-po-file-using-poedit-application/
2. Could you please open Appearance > Customize > Additional CSS and add below code.
. singleroom_size_icon, singleroom_size room_attribute
{
display: none;
}
Hi, thanks for this – I tried the code, it hid the icon but the number is still visible. We’d like that whole line hidden. We don’t need to translate the site, just edit that small text section (it is unfortunately not correct English), is it possible for us to just edit it directly in one of the theme files and copy it to the child theme? Thanks
1. Yes you can also edit it directly to theme file’s /templates/template-room-related.php
2. Sorry, please use this code instead.
.singleroom_size_icon, .singleroom_size room_attribute
{
display: none;
}
Hi, thank you we have now edited the template. The code to hide the room size still does not for for us, it only hides the icon not the 0m2 text. Thanks
if(false)
this worked, thank you!
if you have problems to install “Ready Site” disable all 3rd plugins, but most of all “Coming Soon” plugin” and the installation will be successful
Hi,
Thank you for purchasing and really sorry issue you have.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Then please let me know ticket ID. Thank you for your patience.
Hi, Question before buying : 1/ Is it possible to have a black background on every site ? 2/ The “morphing” effect of the luxury hotel” demo works well on mobile, but on the desktop the images do not display ?
Hi,
Thank you for interesting.
1. Yes you can change background color using theme customizer or Elementor page builder.
2. Could you please make sure you open it using modern browser ex. The latest version of Chrome, Firefox or Safari. It should be working fine with all modern web browser.
Yes, I use Version 70.0.3538.77 of Chrome, the latest.
Thank you. I am using the same version of Chrome and I can see effect correctly. Please make sure you disable all Chrome plugins to see if it fixes the issue.
Hi, I purchased the Hoteller | Hotel Booking WordPress theme and tried to import Ready Site But its not importing. Just processing icon show with this message “Data is being imported please be patient, don’t navigate away from this page”
Please help me to import one Ready Site.
Hi,
Thank you for purchasing and really sorry for the issue.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can import demo site for you. Please also mention in the ticket, which demo site you want to import.
Then please let me know your ticket ID.
Is it possible to have special rates for specific logged in users?
Hi,
Thank you for interesting.
It doesn’t support that. It support season (date) pricing. However for special rate for specific use. I think you can just create discount coupon instead.
pre sell qnestion: Hi there i am very close to buy hoteller wordpress theme but i have some question that fulfill my project goal so i have to ensure this two point.
Question: do you provide woo-commerce payment integration plugin with theme file ? the theme doc file says that it need to handel payment via woocommerce payment integration plugin.
Hi,
Thank you for interesting.
Generally as theme author, we don’t add functionalities to theme files as the concept of theme is software to handle design & layout of website.
All functionalities should go to plugin and in this case, it’s integrated payment gateway using Woocommerce one. Also you can download Woocommerce plugin for free.
Is there anyway i could contact you through a chat?
You can contact us using form mail on this page here https://themeforest.net/user/themegoods
How to update theme ? As I noticed new update is available but that could not upload in the site. How to do it ?
Hi,
Thank you for purchasing.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/hoteller/getting-started/how-to-update-the-theme/
Hi! I am very interested in purchasing your theme. I do however have some very specific questions:
1) From what I understand it is possible to connect the theme with wooCommerce and use all of wooCommerce’s payment methods. Is this correct? Does the customer end up “adding to the cart” before booking, or does the booking process stay the same as if a non-woocomerce payment method was used?.
2) I somehow need to automatically get every booking (with all its details included) onto an excell file or directly onto google spreadsheets. So I have 2 questions. a) is there a way to export the bookings to an excel/csv file? and b)If a woocomerce payment getaway was used, does the booking appear as a normal ecommerce sale? (because I already have in place a system that copies new woocommerce sales to a google spreadsheet automatically). Alternatively another solution would be to automatically synch the bookings onto a google calendar. With this I mean, every time a client books on my website, all his booking info (dates, names, #ofpeople, prices, paid amaunt, due amount etc) is added to a google calendar. Any other ideas of possible ways to accomplish this?
Regards, Alan
Hi,
Thank you for interesting.
1. Yes that’s correct you can use all payment gateway Woocommerce support (86+ around the world currently). It will add to Woocommerce cart and use Woocommerce checkout page.
2a. Currently you can export each room booking using iCal format.
2b. Yes it will be appear in Woocommerce orders items.
2c. Yes you sync booking informations with other calendar which support iCal format.
Thanks! a couple more questions: 1) Would it be possible to export in excel format? Does the iCal export contain ALL info about the booking? (name, email, dates, #ofpeople, amount paid, amount due, booking status etc). 2). Does the WooComerce order created contain ALL info about the booking? (name, email, dates, #ofpeople, amount paid, amount due, booking status etc). 3) If I manually create a booking, what are my options to go about payment? Will these bookings appear as wooCommerce orders?
I checked further and you can export booking data using WordPress export option.
Then I think you can use this plugin https://wordpress.org/plugins/wp-all-export/ to convert WordPress export XML file to CSV
Thank you! Could you please confirm if the iCal export option included, exports ALL data or only some (ie. Name, dates). Thank you so much
iCal is not included all data. If you want to export full data. You can use WordPress export option instead.
how to install new update ? we get following error while updating
Downloading update from https://downloads.wordpress.org/plugin/woocommerce.3.4.7.zip…Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Could not remove the old plugin.
Plugin update failed.
Hi,
Thank you for purchasing.
It seems like your WordPress couldn’t remove your server current woocommerce folder. Please check folder permission with your webhost.
Hi, presale question: Can you add more single room layouts soon? and I have 4 hotels in different cities, can customer search hotel by location?. Your theme compatible with revolution slider? (I can add slider to top site?). Thanks!
Hi,
Thank you for interesting and letting us know. It should be working fine now
Hi, thanks but can you answer my first comment
1. We are working on more layout for single room page and it will release as new update soon.
2. Technically with our booking option, you can create location attribute to search form so you can add location support for multiple locations hotel.
3. Yes it support Revolution Slider plugin.
Hi, purchased the theme but got some problems. Please reply to my ticket #1757445. Thanks!
Thank you for purchasing. Our support staff replied your ticket. Could you please check there.
Hi, just tried the Mountain Demo website on mobile phones. The slider with video doesn’t seems to work. Tried on multiple devices same results. Is possible to show video on slider for the mobile version?
Thanks
Giacomo
Hi,
Thank you for interesting.
On mobile devices, it doesn’t allow video to be auto play anymore but you can upload static image for fallback on mobile devices.
HI,
Presale question. If i want to add pages promoting tours for my guests, is that doable? And can they book directly on the website?
Thank you
Hi,
Thank you for interesting.
1. Yes you can create pages using drag&drop interface from our page builder “Elementor”.
2. Yes they can book directly from website.
Ciao ho un problema con il template. Nella pagina “Accommodations” della demo “Luxury Hotel” non ci sono i contenuti a parte questo messaggio: “Nessuna struttura trovata. Modifica i criteri di ricerca e riprova.” Come è possibile risolvere?
Inoltre due plugin “woocommerce” e Mailchimp for Wordpress” non si istallano ecco i seguenti errori:
“Il plugin ha un intestazione non valida”
“La directory di destinazione esiste già. /web/htdocs/www.tiablo.it/home/fmaccomodation/wp-content/plugins/mailchimp-for-wp/”
“La directory di destinazione esiste già. /web/htdocs/www.tiablo.it/home/fmaccomodation/wp-content/plugins/mailchimp-for-wp/”
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Grazie per la risposta. Ho appena invitato la richiesta di supporto con il biglietto. Attendo risposte. Grazie
Can we add the used coupon code on the booking confirmation email that is being “booking confirmed”
like put the email that was used on the sent email and received email confirmation/verification?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
but thats important to inform the customer and hotel on what the booking details are all about. it is hard to see blind details.
btw i have send a reply on your site with regards the ticket support.
i need help with this urgent
Hi, I need help. One of my seasons pricing dont display other rooms.. please advice
i think somethings wrong with my calendar. any body to help me fix this
Parse error: syntax error, unexpected T_FUNCTION in ….wp-content/themes/hoteller/lib/config.lib.php on line 384
i got this error when trying to activate hoteller theme
Hi,
Thank you for purchasing.
The error normally come from old version of PHP on your server. Could you please make sure you are using PHP 7 or higher. It should fixes the issue.
