120 comments found.
Hi, I have just recently purchased the theme. I have raised 3 – 4 issues and support replies back in on one issue in 4 days
I have to retype the issues again and am still to get these resolved. My support ticket is #23968 . Can i have the issues resolved ?
Hi,
Sorry about that! We’ll check your tickets now.
Regards,
Hi,
I saw you have only 2 tickets (one of them is already resolved): http://support.thememove.com/a/contacts/6032848953
So, maybe the tickets you made haven’t been sent successfully. So, please check before you close the browser. And we don’t support during the weekend. So, that’s why you just get the response today. Please reply to the ticket number #23968
Regards,
TM
Installed your them on Wordpress version 4.9.8 and WP Bakery & vafpress post formats ui plugins are not installing due to not acceptable error also maybe due to that I am only seeing html codes on the webpages (assuming that the sample data has not been imported either). So many issues! waiting for an update on this
never mind! fixed it! it was done through InsightCore and not via plugins page in Wordpress
Thanks for your response. Our developer will help you anytime you need help. If you have further question, you can go this support site: http://support.thememove.com
Have a good day!
Can you give me a quick rundown of where to pull out the “views” tag on single post. I can’t seem to find that exact call to remove it from showing and it’s no where in options.
Hi,
This is the place who show the number of views: http://prntscr.com/kfzw6n If you need help, I advise you open a support request at http://support.thememove.com and our developer can help you better
Regards,
TM
Hi,
This theme is not 100% translatable. With WPML i can’t translate Projects.. I mean the title, description, even the category name..
1 – If i enter the projects page, i have no option to translate. 2 – String translation doesn’t find the words, even after searching threw theme and plugins locazilations. 3 – Translate Admin screens doesn’t mention anything related to the projects.
Hi, please submit a ticket here (remember to add your website info) then we’ll help you check and fix this issue soon.
Hi,
Thanks, but i figured it out. It was a WPML option to translate custom post types.
Hi,
We activated SSL for the site. However, it looks like an insecure image is referenced in the source code in data-bg:
<body class=”home page-template-default page page-id-1120 logged-in admin-bar no-customize-support page-fullwidth page-private-default no-padding tm-9studio wpb-js-composer js-comp-ver-5.4.3 vc_responsive” data-bg=”http://9studio.is/wp-content/uploads/2017/05/bg-home02update.jpg”>
How can we remove it so SSL validates correctly?
Where is the beef? Can not find any Video integration tools…
Hi,
We use Slider Revolution to make video header. If you need any help, please open a support request at http://support.thememove.com and don’t forget to provide the purchase code
Best Regards,
TM
Before I buy, Theme (demo) is not responding, on a iphone when vertical. Any ideas why?
Hi, We’ll help you fix all problems about responsive. Feel free to contact us via our support system.
Hi, I’m not able to load the customizer. It shows a blank page. Latest WP and latest Theme.
Hi there, I am trying to update my site to the latest version, and it just hangs when I try to import the demo content via Insight Core….the importer saying it is working for hours on end. Your support here says to contact you before updating… is there something I need to know that I am missing?
Hi, after updating the theme you don’t need to import demo content again. Please submit a ticket here (remember send us your website info) then we will check and fix this problem for you soon.
Hi there, whenever I ask you there you say my support has expired and I need to pay more money. I would like to import the demo content again, as I wanted to redo my website with the new look and am starting from fresh…
Hi, Sorry about that! Just send us the ticket number then I will import the demo data for you.
I have been trying to install the demo content today all day for the new update, and cannot get it to install.. it just says ‘the importer is working’ even though it is not. Also you demo site here is not working on any of my computers, just shows a blank page. Wonder if you have a server down?
Hi
In Gallery 2 -> page 2 image is not loading properly can you help me with that..
if there is a solution for that i want to purchase the theme.
Hi prthshukal,
This issue can be fixed. We’ll update it asap.
Best Regards,
TM
Hello I can’t customize the theme with WordPress 4.9.2 and TM 9studio 2.3… The customize page is empty….. any Idea ?
Hi missagreen,
If you have already bought our theme, just open a support request at http://support.thememove.com & our developer will help you to solve this issue.
Best Regards,
ThemeMove
I wish this theme supporting RTL, I want it for my studio and it will multilingual including Arabic
Hi Mr-Dilla,
Thank you so much for your advise. We don’t have a plan to make RTL version of Nine Studio yet. If we have RTL version, you will be the first one we send our announcement.
Have a great day.
Best Regards,
TM
demo content not visible in new visual composer
Hi baburaonm,
Thanks for reaching us about this issue. You can open a support request at http://support.thememove.com and our developer will help you to solve this.
Best Regards, TM
how i can active plugin in the theme i put a Purchase Code but is not active?????
Hi Nashoooo,
You don’t need activate the plugin to use it. You can freely use it with our theme. If need any help, you should open a support request at http://support.thememove.com
Best Regards, TM
Hi Team ThemeMove, I’ve purchased the theme this month earlier and website is up on domain www.videosninja.com . I would like to draw your kind attention the unable to optimize my website load time as per standards that why I’m facing 100% bounce rate in mobile devices. The paid campaign is on its making me worry. No proper documentation is also available for the theme. I feel did I make mistake while purchasing the product. I request you to pl take me out of this and help me the best you can offer.
Thanks in advance.
Hi vn2017,
Thanks for reaching us about this. Please open a support request at http://support.thememove.com and you’ll get the support
Regards, TM
I uploaded the kirki code plugin via ftp to your insight-core lib directory, removed the old one. Now I have customizer back. For anyone else having this issue: go to download kirki plugin for Wordpress. Extract, change name of your ORIGINAL kirki plugin that is located in lib inside insight-core plugin directly, to “old-kirki” then upload new extracted version. Everything is now fixed. 
Hi ideahost,
Thanks for your comment & solution. We also provide the support service via this channel: http://support.thememove.com – so, if you have a further issue, please ping us & you’ll get the answer asap
Regards, TM
WHEN WILL THE UPDATE BE AVAILABLE? Site is not customizable under latest WP.
I updated Wordpress, to 4.9, cannot update or customize, please fix quickly! Also, importing your demo sliders on install does not work. After you fix customizer issue, please test and fix your demo rev slider import function. Thank you. I like the theme, it is very attractive. Just need to make your documentation better, it is not finished, it ended with just a table of contents. Thank you, great theme otherwise,
We got the update version today. Thanks for your concern & patience.
Best Regards, TM
HI ,
Been building my site with your theme, i updated the wordpress version to the latest (4.9) and since then i can’t access the theme options or customise section.
Any ideas?
Thanks
P
Hi P,
We will release the update version asap.
Regards, TM
HI TM,
Any update on when the new version will be released?
Many thanks
P
Hi P,
Today we will update this theme.
Regards, TM
