3847 comments found.
How to enable users to leave review on a tour ?
Only user that traveled already can make a review from customer’s dashboard : https://www.youtube.com/watch?v=HODmbzOT288&list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73 (see 7:22)
Cheers! 
Hello May I ask how to edit the single page template? I need to create a header that is composed of 5 images, 1 hero image and to the right are the 4 equally sized images. And also is it possible for our customers to book even if they haven’t signed up or register in the system? Thanks.
Hi,
First of all, Thanks for your interest
1. Unfortunately, we don’t have that feature. You can have the gallery like in this post instead: https://demo.goodlayers.com/traveltour/yachttour/tour/croatia-island-hopper-from-split-luxury-comfortable-yacht-5-days-4-nights/
2. Will let the dev answer the second question.
Hi,
Yes, it’s possible to book ( you’ll see the continue as guest button. ), btw, it’s not possible to disable the registration system.
For tour search function, is there anyway that we can change the sequence of the displayed fields? Thanks.
Hi,
Sorry, that’s not possible :/
Is this theme broke, on your demo the booking option is at the very bottom of the page (on mobile) also the same for the booking form, I purchased this theme and have used it and it never used to be like that.
Hi,
Sorry, we put it at the bottom in recent version due to many requests. However, we will add this as option in future update so you can choose the position
In the mean time, you can fix this by removing this code
/* move booking – enquiry bar to the bottom */ body.single-tour.tourmaster-bottom-booking-bar .tourmaster-template-wrapper{ display: flex; flex-direction: column; width: 100%; } body.single-tour.tourmaster-bottom-booking-bar .tourmaster-template-wrapper > div{ width: 100%; } body.single-tour.tourmaster-bottom-booking-bar .tourmaster-tour-booking-bar-container.tourmaster-container{ order: 2; } body.single-tour.tourmaster-bottom-booking-bar .tourmaster-single-related-tour{ order: 3; }
from ‘wp-content/plugins/tourmaster/tourmaster.css’
Hope this help
Hi after updating the booking system does not work with book now pay later…. loosing a lot of business here.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Also, please try to clear browser cache as well. This normally should help the issue after update the system.
Let me know.
Clearing cache does not work. Email sent thanks
Ok, I just forwarded this to our dev. We will check and get back to you asap.
Hello, I’m already purchased the theme. I have a problem here. When I open a new support ticket, and try to submit it, a message appear and say me: “Sorry, that purchase code is for a different Envato product.” But I’ve purchased for this one. I can’t send a new ticket. I’ve chosen “Wordpress Travel/Tour Theme” but I can’t send the ticket, always getting the same message.
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. http://take.ms/zAT3G
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: http://take.ms/sCdO2 (Hotel Master), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
I didn’t bought Hotel Master Template, I bought “Travel Tour – Tour Booking, Travel Booking WordPress Theme”...
Didn’t work, the verification is not working… I’m wasting my time.
Hi,
Sorry, I didn’t meant to let you chose the Hotel Master, the screenshot was just an example…
No worry, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page.
And also provide the detail about the problem, I will create a ticket for you and let our team get back to you ASAP.
I send you a mail via contacto@goodlayers because I can’t start via profile page. Regards.
I thougth was Woocommerce based. Here is the Gateway I need: https://developers.todopago.com.ar/site/woocommerce So, if you can’t help me with this, I want to ask for a refund (I need a theme like this with the possibility to add new woocommerce gateway), because I’ve never seen in the description is not woocommerce supported, but I kindly ask you for a refund because I need the money to start my proyect.
Otherwise, how much do you charge to do that? (add that gateway) If you can’t do it, please, I would like a refund. You can cancel my licence.
I hope you can help me. Best Regards.
Hi, we bought your theme, great theme by the way. We need to have on the tour pages the possibility share on social (FB, twiiter, etc) but i dont see or cant find the option, do i have to install a external plugin? do you recommend a compatible one?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Is there any way to implement Captcha in the registration form?
Currently not, but this is what we are working in next big update
How can i use this feature in the lastest ver v3.1.0 07/12/2018? Nothing to change for important feature!
Hi,
Sorry for confusion. This is not the big upcoming update.This mainly fixed for WP5.0
Hello, I created a ticket about 8 hours ago and haven’t heard from you. How long does support take to answer a question?
Hi all,
Is anyone else having the following issues:
1. My site is yet to change over into the Travel Tour theme and thus everything is being done in the backend via Theme Switcha. So when I do a mock booking for one tour and get to the payment stage, but decide to click away from it and go and try book another tour, when I get to the payment stage of the second tour it reverts back to the original tour I tried to book. Almost as if the first tour was still in the ‘cart’ and it could only hold one tour at a time.
2. Tax issues. Australia requires businesses that are projected to turnover $75K+ to register for GST which is 10%. I’ve changed that in the settings but that isn’t the issue. The issue is that when i book a tour but book two tickets instead of one, it shows up as a cent or two over what the price should be including GST.
Would anyone have suggestions about to fix both issues? I’ve been in touch with support but they’ve been unable to provide me with a solution as yet.
Thank you
Hi,
1. hm, We don’t have a cart system in this theme. The payment has to be done in one time.
2. Can you open a ticket in our support site regarding this?
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I understand it has to be done one at a time. However, surely if i get to the payment stage of one book but then click away to another tour and then try and book that one, it should show the current tour and not the original one?
In this instance, it is showing the first tour i.e. the one i dont want to book.
I’m at the stage where’d I’m considering asking for a refund as I don’t believe this plugin is doing what it is meant to do. There are far too many basic things wrong with it.
Sorry but we don’t have such a feature :/ This is something we didn’t design to implement since the first place and it will be so complicate to add as a new feature. We do not even have it in our demo site as well :/ Sorry about that.
How’s that possible? This is basic stuff for any online booking/payment feature.
I go to book a tour. I decide I don’t want that one and then go look for something else. I book that tour in and I’m done.
I shouldn’t still see the first tour information when I go to book the second tour that I want.
Does this make sense? I’ve already submitted a ticket for this.
These are fundamental basics of any booking/payment system. I feel there is a serious error in your plugin that needs to fixed. If it can’t be fixed, I would like a refund on the Tour Master plugin.
Thank you
Hi, working on a client’s site who has this theme.
How do I change the colors on the individual tour pages?
Can’t see it anywhere under customize>colors
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I would like to ask about the possibility to make the website a directory with multiple agencies and front-end submission.
Hi,
First of all, Thanks for your interest
Unfortunately, we don’t have this feature in the theme
Hi, is there a way to verify the email address is real or fake when a guest sign up? There are too many spam sign ups. Any solutions?
Currently not, but we’re including the captcha feature in future update
You really need to update a powerful membership system!!! There are too many spam sign ups, it’s useless by closing the membership in general settings, how to close the register function for temporary?
is it possibile to have different start times for the same tour? Example one at 10am and another at 2pm? My purchasing the theme depends on this.
Hi,
First of all, Thanks for your interest
Yes, you can create it as different packages for this. You may see this as example : https://demo.goodlayers.com/traveltour/citytour/tour/empire-state-building/
Hi there,
How can I have different background images for each Page Title?
Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, I have a feature I am trying to add for a car service for an airport. I have been looking for a feature that allows users to enter a pickup/drop off location in the booking form, but without having purchased the theme yet I can’t see everything in the dashboard. Is this a field that exists?
Thanks so much, excited about your theme.
Hi,
In this case, you can modify the form in contact detail (or traveller detail) to accept the pickup / dropoff point. http://take.ms/P8ekl
https://support.goodlayers.com/document/2018/05/03/tourmaster-modifying-the-traveller-detail-fields-since-v3-0-8/ https://support.goodlayers.com/document/2018/05/01/tourmaster-modifying-the-contact-detail-fields-since-v3-0-8/Hi there,
I wish to add a Shop to my Hiking/Camping Tour website and combine the tours with gear.
To that end, I have a few questions:
1. Does your theme have the ability to create an ecommerce store in conjunction with the tours? Also, how do you track product sales in the back end?
2. Is there a rewards plugin that is compatible with your theme? I want to reward people for continuing to buy tours from me.
Thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
I just updated to the new theme but there are some problems.
The booking form does not work properly. A huge lightning symbol is displayed below the Adult, Chidren, Studen, Infant select option. this happens only in Chrome browser.
galley images are not displayed in the tour editor page in both MS Edge and Chrome.
Anyone faced the same problem?
Thanks for insights.
Hi,
Can you first try to clear browser cache and see if it’s good or not?
can i use it as multi vendor templace (dokan?)
Hi,
Like marketplace? Sorry but the theme doesn’t have that feature :/
Thanks for your interest by the way
Hi, do you undertake custom developments?
My client want to add a filtering option in the website, like the filters you see here http://www.trekking.gr/outdoor-holidays-in-greece/trip-duration/6-12-days
So, when you are in a destination page, he wants to show the available tour duration and activities options, when you are in a duration page, he wants to have filters for activities and destinations etc.
Do you make these kind of developments and if yes, could I get a cost estimate?
Thanks
Hi,
Actually, the theme also have this filter : http://take.ms/16bGo but you have to assign to categories so it will show (only category, not custom filter.)
Hope this help
Where can i find this option?
It’s in page item “Tour List” and click on its setting and it will be here: http://take.ms/16bGo
I enabled this is the Tour page but what is it supposed to do? I do not see any changes. Are there any instructions I can read? “you have to assign to categories so it will show” > assign to which categories? Thanks again
Hi,
I meant to assign the categories here : http://take.ms/qf4YB (create ones if you don’t have yet.)
After you assign category, those categories will be shown in the filter.
