4765 comments found.
Hi!
This theme supported your Cloud Templates?
Thx.
Hello,
Sorry but the cloud library plugin is exclusively for the newspaper theme at the moment. The Newsmag theme does not support it.
Thanks Bogdan B
Hello,
Thank you for pointing this out. I will pass on the information.
Regards, Bogdan B
Like others have asked, is there still no way to track how many times an ad get’s clicked? Not google ad sense ads, just regular local ads. Many advertisers want to know before they commit to advertising.
Hi,
Our theme does not provide any ad tracking. The tracking is done by the ad provider. For custom ads you will have to use plugins in this regard.
Thank you! Bogdan B
Thank you. Do you suggest a particular plugin for tracking?
Sorry but we have not tested any tracking plugins so we cannot make a any recommendations. You will have to try some of them out and see which one works best.
Thank you! Bogdan B
Social widget seems don’t work properly. Pinterest widget show only header but nothing in board, and instagram widget show error but I’ve insered correct ID that I’ve recupered from here: https://codeofaninja.com/tools/find-instagram-user-id How can I solve?
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Bogdan B
my assistance has just expired and since it seems more like a bug than a request for help I was hoping you could help me from here …
Hi,
He will help if you provide access to your site so we can login and investigate why it happens. We cannot help without investigating the issue first. Speculating what could possibly be the cause is not a correct or recommended way to debug a problem.
Thank you! Bogdan B
Hi, After the theme updated a few days back, all the images on the home page that are built with the element blocks (specifically 3 and 4) do not show. The alt tag appears but not the images.
I updated the plugins (specifically wp bakery), I also disable my cache etc.. and still no luck.
I also tried rebuilding the blocks, and re-uploading the same images.
thank you for your time
Hi,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login an investigate why this happens.
Thank you! Bogdan B
Pre-purchase question
I see that you regularly update the theme. Let’s say that I install the theme and you release a new update, how can I install the new version of the theme? Can I get it directly through wp-admin dashboard or I have to do it manually?
If I do it manually, the process will be deactivating the current theme > delete > install the new version theme. Now, what will happen to my old theme style and other settings? Will it be retained and everything will be back to normal after I installed the updated version of the theme? Thank you!
Hello,
Please check the official update guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Your settings will remain intact. They will not get affected by the update.
Thank you! Bogdan B
What if I modified some of the parts in the theme? Will it be affected after I installed the new update?
I will check the link you gave for reference once I purchase the theme.
Thank you!
Hello,
if you alter the theme files, an update will remove the custom modifications as the theme files are replaced when updating. Unfortunately there is no update proof method of altering the theme files.
Thank you! Bogdan B
I have been using your Newsmag template since 2015. I can not upgrade to version 4.6 for a few days. The following message appears: ForbiddenView version 4.6 details.
The appropriate tokens are entered in the settings.
What can be a problem?
Hi,
Please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel access so we can attempt an update and investigate the issue. Please make sure you create a full back-up beforehand though.
Thank you! Bogdan B
Hello! Is it possible to ad “Vkontakte” button in share blocks? Vkontakte vk.com is the most popular social media in Russia, more popular than Facebook or Twitter. Thanks in advance.
Hi,
There is an option to share posts with Vkontakte in the Theme panel->Post settings->Sharing section
- https://www.screencast.com/t/8nclYCGGDmyn
Activate the social networks you want there an d they will appear in the post page (top and bottom sharing).
Thank you! Simion C.
Oh, super, thanks! And is the same possible for the “Stay connected” block? We need Facebook, Vkontakte and Instagram follow buttons.
And one more question. Now we use Post Views Counter plugin for views counter, but your decision looks better. Is it possible to save the number of views of articles in the transition?
Hi,
Sorry but the social counter plugin does not allow Vkontakte or Instagram. Instagram has a separate widget in our theme, but Vkontacte has no specific implementation apart from the sharing options. The theme view counter can be set manually for each post using the post views field in post edit: https://www.screencast.com/t/3c1Uv8Ag
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newsmag/ The comments section here is destined for presale questions.
Thank you! Bogdan B
You are selling a faulty template! That’s not how it is done! If you do not correct tomorrow, pay back the money I will look for another one.
Hello,
I’m not sure what you mean. Please contact us via email at contact@tagdiv,com and provide your envato purchase code and more details about the issue you are facing with our theme.
Thank you! Bogdan B
I have already sent information for you 3 times. I gave you wp-admin, etc.I do not have time to write with you
Sorry but we cannot identify your email address so we can search for the emails you sent. Please send the email again and mention your envato username so we can identify you. We cannot find any email with this username at the moment.
Please check the emails you sent and make sure you sent them to the correct email address (contact@tagdiv.com)
If you do not have the time as you mention, you can request a refund here https://themeforest.net/refund_requests/new and we will provide it.
Thank you! Bogdan B
Ok I wrote for a refund. I will look for tempaltki with good support. I’ve lost a lot of time through you
Hi,
We are sorry for this situation, we try our best to help our users when there are problems using the theme.
If you have requested a refund we will approve it as soon as possible.
Thank you! Simion C.
Since we updated to the latest Newsmag version yesterday we have noticed that images don’t always load up, it seems to be intermittent, but refreshing the page doesn’t always work straight away. We have purged the cache on our website and the cache in our browser.
Hi,
There was an issue with the images not loading in the mega-menu, the rest should load as before however. Please re-download the theme package and install the theme again. Then check if there still are problems.
If there still is a problem send us an email at contact@tagdiv.com and provide admin login so we can take a look.
Thank you! Simion C.
1. Problem Activate Newsmag – News Magazine Newspaper Enter the purchase code correctly and nothing happens! why?
2. Problem menu. You can not see the thumbnail
Hi,
Please contact us via email at contat@tagdiv.com and provide your envato purchase code and wp-admin so we can login and investigate.
Thank you! Bogdan B
I have already sent information for you 3 times. I gave you wp-admin, etc.I do not have time to write with you
Sorry but we cannot identify your email address so we can search for the emails you sent. Please send the email again and mention your envato username so we can identify you. We cannot find any email with this username at the moment.
Please check the emails you sent and make sure you sent them to the correct email address (contact@tagdiv.com)
If you do not have the time as you mention, you can request a refund here https://themeforest.net/refund_requests/new and we will provide it.
Thank you! Bogdan B
After updating the thumbnails do not appear
Hello,
Please contact us via email at contact@tagdiv.com and provide a link to your site so we can inspect it.
Thank you! Bogdan B
Great theme! Love your work.
One question: I’m using the Polylang multilingual plugin and I want their language picker to show in the mobile menu as well, but can’t figure out how to add it there. The language picker already is in my top header menu, but that menu doesn’t show on mobile devices. Is it possible to customize the top bar of the mobile menu and add (fe.) the language picker there without having to add it to the main menu? Or add it to the main menu without showing it on desktop (since it is already there in the top header menu).
Hello,
The top bar was not originally intended to show on mobile devices but it can be activated through a css code. Please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newsmag/ and we will provide the needed css code.
Thank you! Bogdan B
Hi there, I have installed your ultimate patch “patch_4.5_4.6” but after installation I don’t see the thumbnails in my homepage. Why? I had to come back the version previous with my backup.
Thanks, Fabio
Hello,
Please clear your cache after you update and test without plugins. Maybe one of your plugins became incompatible in the latest version. If you still encounter issues, please contact us via the support forum at https://forum.tagdiv.com/forum/newsmag/ and provide a link to your site so we can inspect it.
Thank you! Bogdan B
Hello,
In most cases this is a cache issue so make sure you clear all caching after updating the theme. if the issue is still there afterwards, please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newsmag/ and provide a link to your site so we can inspect it.
Thank you! Bogdan B
Hello! Very inspiring theme! Want to use it, but I have some hesitations. Now I use Avanta theme for 2 years for my magazine website marathonec.ru with 350+ articles and about 2000 visits per day from SEO. What problems may appear when transferring the site to your theme? Thanks in advance.
Hello,
Please read this guide that covers about all of the “expected” problems when changing Wp themes: https://www.wpbeginner.com/beginners-guide/checklist-15-things-you-must-do-before-changing-wordpress-themes/ The themes are different and the implementation is different . Plugins are not compatible with all thees so you will possibly have to replace a few plugins that could not work with our theme, The pages could need to be re-created as the page builder elements are different from one theme to another.
Thank you! Bogdan B
Thanks a lot. And what problems can i face with SEO-traffic after changing a themes?
Hello,
Seo should not be affected overall as our theme also has the proper markup required just as the theme you use now. It will have a drop at first when changing themes until the new code is detected and indexed but it will level out afterwards.
Thank you! Bogdan B
Hi, Very good and handy theme. I have one minor issue. After I created a new post, it doesn’t appear on the website. Link is active, but not appear on the website. Some of the post appears on the home screen but not in categorized page. Could you please guide me?
Hello,
This could be a cache issue. Please make sure you only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ If you use a CDN, please only use cloudflare: https://forum.tagdiv.com/cloudflare-cdn/
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newsmag/ The comments section here is destined for presale questions.
Thank you! Bogdan B
saya selalu gagal melakukan active theme, saya beli di theme forest dan ada licensed codenya, mohon bantuannya
Hello,
If you have trouble activating the theme please contact us via email at contact@tagdiv.com and provide wp-admin and an envato purchase code so we can login and investigate why this happens. Most likely the activation system is getting blocked by your firewall,host or plugins.
Thank you! Bogdan B
Hi, with the video news demo, can i please upload any supported video file (eg. mp4) , other video url or its strictly youtube videos? Thanks
Hello,
Please check this guide to learn what videos can be used as a featured video : https://forum.tagdiv.com/newsmag-featured-image-or-video/ If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newsmag/ The comments section here is destined for presale questions.
Thank you! Bogdan B
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