1743 comments found.
Guys, theme is not slow….it’s shockingly slow. I red the comment above about enabling gZip (which is enabled) and to install cache plugin. Cache plugin? That means it’s going to be fast every other time you visit the same page you’ve visited before but not THE FIRST TIME which is the most important thing. I mean, who’s going to return on site when he had bad exp. last time??
Hello Seiffer!
The performance of the site depends on various factors, server settings which appear to be the most important.
The cache plugin cache the site so you will see cached version with correct loading even if you open site for the first time. You have described how browser cache is working, the browser need to load page and cache it after that so plugin will be helpful.
We’ll be glad to test your site and provide you with some tips, please, submit a ticket in our support center and provide us with the link to the site and WP access details.
Best regards,
DFD Support Team
Look, just ONE css file has 3.4 MB. You’ve got to be kiddin’ me?!!! That’s ridiculous.
Please contact us and we’ll check what can be done to speed up the site.
Best regards,
DFD Support Team
Hello… I’d like to purchase Essential Grip for a media library. How Native theme been tested with and/or work well with Essential Grid?
Thanks!
Hello DeepLight!
We haven’t tested the theme with the requested plugin so we are not able to provide you with any information.
Best regards,
DFD Support Team
Hi there, i have updated today DFD native theme and since then wp bakery page builder doesnot appear on existing pages. It is only working when i add a new page. Please help on this ASAP
Hi there. Sorry for this, but i was able to fix this issue. One of my plugin wp statistics was conflicting with wp bakery and only by deactivating it wp bakery is working on old pages and new pages. Hope this might help anyone who might have faced same issue
Hello B-kreative!
Thank you for the feedback! We are glad your issue is fixed!
Best regards,
DFD Support Team
in search page product price does not display how to solve this ?
Hello Alphabetsweb!
Could please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
Hello. I have tested your native template and i can see it is too slow. There is an css file too big: app.css, 2,34 Mb in your thirty_ninth/ demo ¿is there any way to mimify this? any solution? Thanks
Hello Leitmotivmedia!
We recommend you to use cache plugin and enable minification. We also recommend you to enable gzip compression on server.
Best regards,
DFD Support Team
Hi, we have experiencing the following issue.
Lots of URL seem to be duplicated; for each item, both of them work, the correct, with its slug but, associated to them, there are other realley strange, looks like a rubbish slug, but such strange slug, also works.
We need to know the readson why such other url exist and how to make them not appear.
Thanks a lot for your time.
Hello Telemacosistemas!
Could please submit a ticket in our support center and provide us with the WP access details and some more details about the request? We’ll help you to get it sorted.
Best regards,
DFD Support Team
Dear, we have installed your template here. https://goo.gl/BmVV4f. We are having problems with a slider revolution theme called “whiteboard”: https://revolution.themepunch.com/interactive-whiteboard-animation-free-addon/ We contacted Slider Revolution support because the theme font did not display well. They wrote to us:
The style conflict is occurring from your theme, after activating twenty-seventeen the fonts started working perfectly. See screenshots below: http://prntscr.com/lg9yra http://prntscr.com/lg9yz7Please contact your theme author and ask how you can disable styling for Revolution Slider as some of the theme has added their own styling for slider’s element. Kashif
in practice they have used the twenty-seventeen theme instead of ours, and have verified that it was good. But when they reinstalled the current theme, that is, the thirty_seventh / slider revolution font no longer worked. So they ask me, to ask you: how can we disable it for Revolution Slider as some of the theme has added their own styling for slider’s element.
Thank you
Hello Helloimpresa!
Could please submit a ticket in our support center and provide us with the WP access details? We’ll help you to get it sorted.
Best regards,
DFD Support Team
Hello Team, I have send multiple email about customisation service with no response. Can you look into this for me, please? Thank you.
Hello Danzara!
Last ticket from you we have got it April. Could you please resend the tickets one more time and let us know as soon they are sent, we’ll check if we got them?
Best regards,
DFD Support Team
an email was sent to Ellen and I also completed to customisation request form on your site here: http://dfd.name/services/ many thanks
Thank you for the information, seems have found your request. Will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi, I recently purchased and tried to install the theme. For some reason when I activate the theme, my site goes down. I have to go into the database and set another theme as the active theme before my site comes back.
I am not sure what the issue is, I have set the server to meet all the required memory and settings criteria illustrated for the theme. any help would be greatly appreciated.
Thank you
Hello Pixelabstudioz!
Could please submit a ticket in our support center and provide us with the WP, FTP access details? We’ll do our best to help.
Best regards,
DFD Support Team
Hi! I would like to buy this theme but I am worried it would be too complicated for a beginner. Would you suggest a beginner to buy this theme or should this go to intermediate users? I have wordpress site and I would like to use one of your layouts I saw in the demos: I saw one called Fashion Photographer layout, the homepage is awesome, but I wonder if all pages are customisable, and if I can create multiple portfolios. Thanks in advance!
Hello Floramc!
The theme has a lot of tooltips to make it easier n use, anyway, you can contact our team via Envato contact form and we’ll create you user on dev site so you can try to work with the theme before buying.
As for the layouts you can combine and customize them as all features presented on demos and demos are available.
Best regards,
DFD Support Team
Hi! Thanks! If I can give a closer look maybe I can understand if this theme works for me, I am facing many struggles finding one that has enough flexibility on the portfolio and thought given the many possibilities, this was a good choice for me.
Floramc, you will be able to test portfolio and its options as well.
Best regards,
DFD Support Team
Hi,
I really like your template and I’m thinking of buying it, but I have to ask you first if it’s compatible with compliance of the GDPR and the mandatory cookie law for all web sites based or operating in the European Union, as is my case.
I´m waiting for your answer.
Hello Furielex!
You will need plugins for GDPR and cookie notice, our theme is compatible with such kind of plugins.
Best regards,
DFD Support Team
Great theme with a great future! The only one exists when adding images to posts, and adding standard WP galleries. There are no image settings. This is bad. How to fix it?
Hello Viteck!
Could please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
Viteck, could you please submit a ticket using the link from the previous response and provide us with the WP access details. We’ll help you to get it sorted.
Best regards,
DFD Support Team
Made a request for support. thank
Thank you for the information. We’ll get back as soon as possible.
Best regards,
DFD Support Team
Please provide a direct way to communicate with you. Thanks
how can i edit portfolio template,change the way it looks ,add some elements etc
Hello Shebil!
Please check this article or more detailed information. You cn also adjust styling for bages with Portfolio page templates in Theme Options > Portfolio Options > Portfolio page options.
Best regards,
DFD Support Team
i need my own template for portfolio,how can i remove the present portfolio page
Hello Shebil!
There is no option to remove portfolio page template, please submit a ticket in our support center and clarify what exactly you need.
Best regards,
DFD Support Team
Hi
My google maps is no longer working correctly, are you able to advise what the problem is? – https://bit.ly/2JGPBWu
Thanks!
Hello Mark_crone!
You have an error in console:
Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Please add valid API key to Theme Options > General Options. Check this article about API key creation.
Best regards,
DFD Support Team
Hi, OK thanks!
Always welcome.
Best regards,
DFD Support Team
Hi, I have problem with translation of category name, the name of language appear instead of the name of category, and this problem didn’t appear with another theme, I am using polylan. thank you
Hello Bassel85!
Could please submit a ticket in our support center and provide us with the WP, FTP access details and link to the category page?
Best regards,
DFD Support Team
Putting woocommerce products in tabs don’t work correctly. See video—> https://key.fot.li/files/native.mp4
Hello Kafesys!
Thank you for the information! We will add the fix to the future theme update.
Thank you for your help in troubleshooting.
Best regards,
DFD Support Team
We have to deliver this project ASAP and can’t be waiting for you to update this issue. If you can’t provide a fix right now, I ask you to please refund. Thanks
Could please submit a ticket in our support center, we’ll check what can be done?
Best regards,
DFD Support Team
Yes, I just did, but can you please update your support correct info so we avoid spending time and having devs waiting ? Thanks 
Thank you for the information. We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Is there an updated version of WP Bakery Builder coming out in an update soon?
Hello Brandidrealestate!
Could please submit a ticket in our support center and we’ll provide you with the latest plugin’s version?
Best regards,
DFD Support Team
Hi please after installation i realized the featured decoration feature is not working. what do i do do make it work
Hello Oreoluwa10!
Could please submit a ticket in our support center and provide us with link to the page in questioning and WP access details? We’ll check it for you.
Best regards,
DFD Support Team
i already submitted a ticket yesterday but i got no response thats why i posted here
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into queue and is waiting for its turn to be fixed. We understand the urgency and the request will be checked for you as soon as possible. Thank you for understanding!
Best regards,
DFD Support Team
K thanks
Always welcome!
Best regards,
DFD Support Team
