7928 comments found.
Hey hi how can i remove the top bar from the mobile layout header, i want it just like the one of your demo home v1 mobile header
Hello there,
Thank you for reaching us. Please navigate to Electro > Header > Top Bar > Show Top Bar in Mobile and set it to “Off”.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
i cant see this Top Bar > Show Top Bar in Mobile and set it to “Off”.
Please make sure you are using the latest version of the theme.
yes i am using the latest one… do i need also to update the child theme?
Hello again,
You should not update the child theme. The latest version of our theme is 2.2.3. Please email our support and let us know your WP admin details, I’ll look into this.
Thanks, Ibrahim
This site can?t be reached The webpage at https://build-2suit.com/wp-admin/update.php?action=upload-theme might be temporarily down or it may have moved permanently to a new web address. ERR_SPDY_PROTOCOL_ERROR what error is this ??
Hello there,
Thank you for purchasing our theme and for reaching us. This is not an error that is thrown by the theme or because of the theme. It is an error with respect to your hosting. Please check with them to resolve this.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
hi, can you give me the direction to upload the theme .. since we are uploading the zipped file of electro, but when it goes 99% its giving some error message ..which version is this ,,why there is no direction given to upload when have paid for the lic???
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify what is the error message you get when you upload the theme ? Common issues :
1. Error 500
Error 500 is a common error message. You can find details about the error in your error log which you can send me and I can tell you what exactly is causing the error. The most common reason is the memory exhaustion error which happens when your host allows you low php memory_limit. You can install this plugin : https://wordpress.org/plugins/wordpress-php-info/ and after activation please navigate to Settings > PHP Info and search for memory_limit. If it is less than 256M, you need to contact your host and ask them to increase.
2. Missing CSS :
This is a common issue. CSS stylesheet missing error happens when you are trying to upload the theme package ( usually named electro-vx.x.x.zip ) instead of the theme file ( named electro.zip ). You need to unzip the theme package and you will find electro.zip inside theme-files folder. You can read about it more here : https://help.market.envato.com/hc/en-us/articles/202821510
3. Link Expired
The error “The link you followed has expired. Please try again.” when it occurs during theme upload, it is most likely due to a limitation on upload_max_filesize and post_max_size set by your web host. Please contact your web host to increase these 2 values to at least 32M. Alternatively you can use FTP to upload the theme.
We have documented the issue here : https://docs.madrasthemes.com/electro/topics/troubleshooting/installation/the-link-you-followed-has-expired-please-try-again/
If you are unable to change the upload_max_filesize and post_max_size values, you can use the direct method to install the theme : https://docs.madrasthemes.com/electro/topics/getting-started/installation/direct-download-installation/ or upload via FTP : https://docs.madrasthemes.com/electro/topics/getting-started/installation/manual-download-installation/#uploading-by-ftp
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, In mobile version header cart and account not working , sent you my website
Hello there,
Thank you for purchasing our theme and for reaching us. Please update the theme to its 2.2.3. We’ve fixed this minor issue in this update.
Thanks, Ibrahim
What is the solution of this logo blurred on mobile.
Hello there,
Thank you for purchasing our theme and for reaching us. The theme does not modify the logo or its properties. If the logo appears blurred in mobile or you need retina support, please use SVG logo instead of png or jpg logo.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
how do I do that?
Do you have a SVG logo ? By default Wordpress does not allow you to upload SVG files. We should copy the file electro/templates/global/logo-svg.php into the child theme like electro-child/templates/global/logo-svg.php. After that we should paste our SVG code into this file.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
svg no logo
I installed the logo as svg. but the logo is still blurred
Please give me link to your SVG logo. A SVG logo by definition does not have any blur.
You can see this is not an SVG logo. It simply puts img tag inside SVG. You need to create SVG using Adobe Illustrator.
Ref : view-source:http://www.kiralikiselbisesi.com/wp-content/uploads/2018/11/cbdh5-q7p9e.svg
Why don’t you solve the problems I forwarded to you? I want you to solve the problems.
Hello there,
Thank you for purchasing our theme and for reaching us. Apologies. We were closed for long weekend and just re-opened. I will look into your tickets and respond.
Thanks, Ibrahim
Hi, Im trying to add a Facebook link to the top-right menu horizontal list. Link works fine but would like the Facebook icon displaying rather than a textlink. Is this possible?
Hello there,
Thank you for reaching us. You can simply use the facebook icon in icon class and an empty menu text.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Can you give me an example please?
text widget not working
Hello there,
I am not sure if I understand your issue correctly. Can you please help me understand your issue with a screenshot ? Text widget is a regular WordPress widget, please clarify what your expectation and what is the output.
Thanks, Ibrahim
Hello, I was wondering if there was a way to locally host all the font files that are used in the theme so that I don’t have to constantly connect to the google fonts api server which is one of the last things after optimising my site that is delaying the load time.
https://i.imgsafe.org/21/216b224056.pngThanks.
Hello there,
Thank you for purchasing our theme and for reaching us. I don’t think hosting Google fonts locally is a good idea. Google fonts are widely used and it has a good chance of it being in your users’ cache. Also Google’s CDN are faster. If you host the fonts on your server, it may not be faster and may not be cached.
I suggest you to not chase GTMetrix or Google PageSpeed score and instead concentrate on actual speed. These tools do not measure the actual speed of the server. You can read more about speed and SEO here : https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, could you create a better guide how to translate the electro-child theme ? I use loco translate and don’t get it to work.
I copy the electro.pot to electro-child/languages and edit my translations. Then i copy the .po and .mo file in that folder.
I also tried it with electro-child/languages/themes/
but it will not work.
Also i add that code to the functions.php
// Load translation files from your child theme instead of the parent theme
function my_child_theme_locale() {
load_child_theme_textdomain( 'electro-child', get_stylesheet_directory() . '/languages' );
}
add_action( 'after_setup_theme', 'my_child_theme_locale' );
b. regards
Hello there,
Thank you for reaching us. Loco Translate is an independent plugin and instructions to translate the theme is theme agnostic. Here are the instructions : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate
You should not copy the pot file or .po or .mo file. They are generated automatically.
Also adding the code would not change anything as the required code to load translation is already added. The code you’ve shared does not load any translations.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
Optimize theme The site is very slow although there are no visitors. Optimize the script. I’m just not having this problem. Everyone who takes this theme lives.
Hello there,
The theme has been optimised for speed. However a theme’s role in speed is limited only. I’ve already given you tips on how to improve speed.
Hope this clarifies.
Thanks Ibrahim
they want money for these tips. I’ll pay my money now to optimize the theme. I mentioned some problems to you in the ticket section. Why don’t you solve my problem?
what Is your ticket number ?
32469 and #32477
32477 and 32469
Hello there,
I checked the tickets. I believe my support team has already responded to your question. Please clarify what the issue is.
Thanks, Ibrahim
On the ticket number 32477, I showed you a problem in the video. Watch the video and solve the problem. I tell you this every time. But you still haven’t solved my problem
We’ve clearly explained what you need to do. Did you follow the suggestion list we gave ?
I’m not talking about slowing you down.
Why are you repeating something?
I’m showing you an error at the end of the video.
You’re not watching the video.
watch the video to the end. the site is slipping.
I think you should read my replies. I’ve watched the video. It has nothing but your home page loading. Why don’t you explain what the issue is. You said the site slow down now you are saying i am not talking about slowing down.
Unless you clarify what your issue is, we cannot help resolve. I’ve already brought down your website speed to under 3s. I am not sure what else you expect from us.
The video you sent is titled site slowing down and now you are saying not slowing down. What exactly is your issue ? Please write it down.
I’m not talking about the speed of the site. I’m talking about a problem.
I’m showing you a problem in 21 seconds of the video.
the product is moving closer to the product is slipping.
You didn’t follow me to the end of the video.
I’m having a lot of trouble with the theme.
but I am very patient in spite of problems
Despite these problems I gave you 5 points.
But these problems continue.
Please solve problems.
Hello there,
Apologies for the delay in response. I appreciate your patience. We are closed for the long weekend in our country. I will look into your issues and get back to you as soon as possible.
Thanks, Ibrahim
Plz help with css to make the header search bar narrower.
Screenshot : http://prntscr.com/lezrxj
Hello there,
Thank you for reaching us. Please add this custom CSS to Appearance > Customize > Additional CSS :
.electro-navbar-inner { height: 35px; }
.electro-compact .navbar-search .btn, .electro-compact .navbar-search .form-control, .electro-compact .navbar-search>.input-group .input-group-btn, .electro-compact .navbar-search>.input-group .search-categories { height: 25px; }Kindly assist with removing the category section displayed above the single product title as per the below screenshot.
Our target audience is elderly people and we want to remove as much unnecessary clutter as possible to make the experience simple for them.
PS: sorry for the barrage of requests. I’m working against a deadline! Thanks for your prompt support…
Screenshot : http://prntscr.com/ley82c
Hello there,
Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to remove categories in single product page : https://gist.github.com/ibndawood/573102f9e69fe0ccb3b805f7cda66f8d
Please do not worry about reaching us with your questions, we are happy to answer.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Can you plz help with css for increasing the gap below the breadcrumbs section?
SCREENSHOT : http://prntscr.com/ley18a
Plz ignore this request. I’ve managed to figure it out myself. Thanks
Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.
Plz assist in making the ‘Departments Menu’ look like a button as per the screenshot below :
Screenshot : http://prntscr.com/lexkjb
Hello again,
Unfortunately I am unable to help with this customisation request. I am sorry you’ll have to make this custom coding yourself.
Thanks, Ibrahim
Ok. Thanks
Hi Again, Is there a way to completely disable and remove the ‘Departments Menu’? The primary main menu is enough for my needs.
Please advise
Hello again,
Thank you for getting back. Please add this custom PHP code to your child theme’s functions.php to remove departments menu from navbar : https://gist.github.com/ibndawood/2e871ee2707316138183ea1c99696a1e
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Kindly assist with disabling the sections / features as per the below screenshot. My site is simple and I don’t currently need features such as ‘compare’, ‘wishlist’ or ‘shopping cart’
Screenshot : http://prntscr.com/lexj78
Hello there,
Thank you for reaching us. You can de-activate the plugins YITH WIshlist and Compare. It is not possible to remove title from the breadcrumb.
To remove shopping cart feature, please enable catalog mode from Electro > Shop > Catalog Mode.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thanks. That worked !
Can you plz advise how we can make the product title bold on the single product page?
Screenshot : http://prntscr.com/lexgvm
Please use this custom CSS :
.single-product .product_title { font-weight: 900; }Thanks!
The site opens very slowly. There are many queries on the theme
Hello there,
Thank you for purchasing our theme and for reaching us. A theme’s role in a website’s speed is limited. The most important factor in your website’s speed is your hosting configuration. Please make sure you’ve PHP7+, a CDN, cache plugins, etc.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I am using php 7.1. The theme is still slow. 178 queries on the theme. That’s too much
178 queries is not too much. Its within normal. Storefront which is WooCommerce’s default theme has 210+ queries in its home page.
The theme is incredibly slow I threw you video.
Like I’ve explained. A theme’s role is limited. Check your host settings or the content that you are loading.
I need to change the theme’s default button and color settings. I’ve added a plugin adds a product inquiry button functionality but the button appears as grey.
Please help with CSS for the same.
Screenshot : http://prntscr.com/lewih5
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please give me link to the page where this button appears ? I will take a look and suggest CSS.
Thanks, Ibrahim
Please see the link below : This button also has a large gap above it. Please also help with removing that gap.
https://www.wheelchair-experts.in/shop/motorized-wheelchairs/standing-wheelchairs/karma-kp-80-motorized-standing-wheelchair/#SCREENSHOT : http://prntscr.com/lexf3v
The background color to the button is provided by the plugin you’ve used. If you use this CSS, it will remove the white color override and restores the default color provided by the plugin.
.single_add_to_cart_button.button { color: inherit; }Thanks. Any idea how i can remove the gap above the button?
Never mind. I figured this out… Thanks
