45 comments found.
Hello there!
Your theme is just perfect. Many thanks!!! I have the issue below. I want to enlarge the height of the main logo in the menu. The default view height 84px only and I want 40% more. The height of the logo I have uploaded is more the this height. So how I can enlarge the height of this.
Thanks you very much and I hope you help me Marios
Hello,
Thanks for writing in.
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions will be 50×50.
In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, almost there to purchase the theme, although need your assistance in the following:
1. is the website responsive? 2. can we customize the elements like replacing the bloggers image at landing page 3. from hosting prospects, help me what are minimum capacity of the site
thank you
Hi,
Thank you for interests on our theme.
For 1. yes, our theme is full responsive;
2. you can customize and modify elements with WP Bakery plugin which came bundled within the theme. So, in page options you can add or replace any image.
3. Here are the parameters your hosting plan needs to be able to have:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;Best, Mikado
hello thank you for kind response,as you recommended i have purchased the hosting from SiteGround.. time to purchase your theme, i need your assistance to configure it well, any videos ?
so i just purchased, kindly assist with installation guide/video and the file is not downloadable
thank you in advance
please check your support, unable to download would appreciate your assistance
Hi,
Your ticket was answered by our support team.
You can refer to our support agent’s for any theme related issue and they will answer as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you, the video is a generic theme installation and the guide is too technical to be understood, can you share simple documentary steps to install a theme
your prompt assistance would be appreciated
Hi,
We sent you the instructions how to install the theme in ticket. You can find more information’s in theme documentation:
https://kanna.mikado-themes.com/documentation/#getting_startedFor every theme issue you can contact our support agent’s.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you team, have couple of tickets to be responded please
Hello,
We have just checked and our agent answered on your tickets.Please, check whole response on ticksy.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
How are you?
We have a problem with the menu of our website. ( kanna theme)
The menu is duplicated (attached image)
Could you please tell us something?
Is possible fix the problem asap..¿
How is it happening?
Hi,
Could you send us your page link so that we could see the issue closer?
Best, Mikado
I was so happy to find this beautiful theme ! I spend the entire day trying to install this theme on my wordpress… and didn’t succeed. I can’t import the demo theme (I am patient but it imports 10% in 2 hours…). Maybe I’m doing something wrong ?
And I can’t activate the plugin “Slider revolution” because it creates an error 500…
It’s me again, sorry for all my messages… Finally, I managed to install the demo theme but I still can’t activate the plugin Slider Revolution, it creates an error 500. Furthermore each time I try to modify a page or an article, it leads to an error 500. Here’s my situation updated. Do you have a solution ? Thank you 
Hello,
Thanks for writing in. We are glad that you’ve managed to import our demo. You will probably have to increase your PHP resources. Please read this article about this problem: https://mikado.ticksy.com/article/10611 / If you still have some issues with this, please submit the ticket on https://mikado.ticksy.com/, provide URL, admin access and description of the problem and our support agent will help you with that.
Regards, Mikado
Hey, just having an issue with the Kanna WooCommerce Dropdown Cart it’s actually missing from the website entirely (not showing in the widget area at all). It was present before updating to the latest version of the theme.
Hi,
Please, try to go to Appearance > Widgets and drag and drop WooCommerce dropdown cart widget inside Header widget area.
Best, Mikado
Hey,
Thanks for getting back to me so quickly. It’s actually not working correctly for us as it’s appearing like this in the theme https://imgur.com/ooEt2Xw
Before updating the theme I had it setup inside of the menu to the right of the navigation as a much smaller cart dropdown
Hi,
Please, send us here your website URL so we could take a closer look. Thanks
Mikado
Hey sorry for the late response, really appreciate your help. You can view the site here https://hartvirtualassistant.com.au/resources/ and the cart has been hidden unless you add a product to it. Display wise none of the preset widget locations look good
Hello,
I can see that your Core plugin is not updated and probably that is why you have this kind of issue. Please update Mikado Core plugin. After you do this, everything should work properly.
Regards, Mikado
Hey, thanks for pointing that out! It wasn’t highlighted as needing an update for some reason so apologies for missing that. It’s all been updated but It’s still displaying weirdly using any of the widget areas however and isn’t responsive on different screens
Hello,
This is not our widget for the dropdown cart, as we can see. Try to use ours Kanna Woocommerce dropdown cart widget: https://www.screencast.com/t/w1zwKeb5VwY Also, if you want to set that widget on mobile, you can do that in this widget area: https://www.screencast.com/t/wz94Xwqyj7DI Because you’re using some other widget that is not ours, you should investigate this within their options.
Regards, Mikado
Legends, thank you! It’s working perfectly now
You’re welcome!
On the mobile version the featured shop images for products has a previous and next arrow to tab through the images in a pop up window. Those arrows and x does not work on mobile. Can you please provide me with an updated code to fix that, so it works on mobile.
Hello,
We need to ask you to open a ticket at https://mikado.ticksy.com/ and to include your website URL with wp-admin access in your ticket. Our agent will gladly investigate and try to assist you there.
best, Mikado
Hello Mikado-Team,
I have questions about this biautiful theme.1. Can i add any variable products and grouped products in the shop of this theme? In our demo i have seen only simple products.
2. Can i use two or three languages with a language switcher in this theme?
3. Can i use two or three currencies with a currency switcher in this theme?
Thank you for your help!
Hello there,
Thank you for taking interest in our theme. Glad to see you like it! 1) Yes, these types of products are tested and working well within our theme.
2) Yes, our theme is WPML compatible and you could use language switcher fort 2/3 languages.
3) By default WooCommerce settings you are able to use one currency https://www.screencast.com/t/O1SOuaonk and if you need switcher we could suggest to try with WooCommerce extension.
We hope this info is helpful and if there is any other question, we are here!
Best, Mikado
Thank you for the fast answer! I have now looked at the shop again and it is when you add in the basket and especially delete from the cart very slowly. Why is it so? In demo are only 9 products in the shop, my shop will contain 500-1000 products. How fast will the shop be? or is this theme not suitable for such a large number of products? Do you ask for assistance in questions of performance? Thank you for your help!
You are welcome. Please note that our theme is not slow actually, but because we haven’t optimized our demo site speed-wise, since we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. So, if you add optimized images for your shop products, performances will be much better.
Best regards., Mikado
Hi, I am trying to reconnect with instagram under the Social Networks Kanna Options. It just keeps refreshing the page and doesn’t allow me to do it. Please help
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you to setup instagram account.
Best, Mikado
Le theme que je viens d’acheter ne fonctionne pas : “Le lien suivi est expiré”, lors de l’installation sur wordpress ??
Hi there,
Thank you for choosing our Kanna theme. Try just to follow instructions for FTP theme installation http://kanna.mikado-themes.com/documentation/#getting_started_installing_kannaBest, Mikado
Hello. I would like to know how I can hidden the numbers in the menu. Thank you in advance.
Hello,
We are not sure on what exactly are you referring to. Could you, please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our could investigate and assist you there with anything that could be done within our theme.
Mikado
Hi I have a question about this theme. Is it possible to show on Shop page category pictures instead of the single products? Even with the beautiful white hover effect on it? Thanks in advance for your answer
Hi,
Thank you for taking interest in our Kanna theme. Yes, there is Product Categories shortcode that you could use and under each product category you could upload image for it. And yes, there is hover effect and you could set desired color using css.
Best regards, Mikado
Thank you for your quick reply. Unfortunately, I am not familiar with Shorrtcodes, so I have another question. Will it end up looking exactly like the current Single Products on the shop page? So I can place three category images next to each other, provide them as the product images with a picture and click directly on it to get to the single categories? Like the whole picture is a link. Or is it only possible to click on the text under the picture?
Please excuse the many questions, but the appearance of the homepage is very important to me and a decisive criterion for my purchase decision. And also sorry for my bad english.
You are welcome. There is no need to worry about this. It is easy to use, since elements are part of WPBakery page builder that is intuitive and have Drag&drop functionality. Yes, there will be products images, next to each other, and each image will have link to single category. Here is screenshot https://postimg.cc/jLkff3Tj So, over image you’ll see product category name when you over image, and whole image is link.
Best, Mikado
No offense but for someone who has no experience in building websites this is very complicated. I expected to be able to chose between pages that one can see from the preview and customize them. Does not seem to work like that. I am rather dissapointed at this stage and I hope I will be able to work through it.
Hello,
We are sorry to hear about this impression you’ve got. We located your ticket on our support forum and our agent answered you. Please, check whole response on ticksy. Our trained support agents are there on your service for any doubt you have. They will gladly help you to setup your site within our theme. When it comes to building websites, experience is not required, since you could just import our content using our one click demo import. After that you could easily edit our content and add your own instead. Just replace text and images.
Best regards, Mikado
I am trying to start a ticket but the Kanna theme is not listed. Please tell me how I can contact you for support with the issues I have. I have been searching public tickets for answers but can not find them
Hello,
Thank you for choosing Kanna. Sorry for that, we have just added Kanna category on ticksy system. Please, visit https://mikado.ticksy.com again and include your site URL with wp-admin access and our agent will gladly help you there to setup your site within our theme.
Best, Mikado
Hi, I bought the theme. I uploaded all the zip file in the wp. I get this error: “The package can not be installed. The style.css style sheet is missing from the theme.” What should I do?
Hello,
Thank you for purchasing Kanna! This could be due to the wrong zip file being uploaded. Please see: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error . If you need further help, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Mikado
Nice Work, Good Luck With Sale
Thanks!
Hello..your products are grate..GLWS
Thank you very much
Wow amazing job. GLWS
Thank you very much!
Awesome Design! Good Luck With Sale
Thanks, glad you like it!
Congratulations! Good Luck With Sale
Thanks!
Great Work, Congratulations GLWS
Thank you
