82 comments found.
Hi I’ve purchased Natural Spa Theme last night how can I access your extensive support/videos? are there any mockup templates available?or I have to build everything from scratch? ..”Using are extensive documentation, knowledge base and video tutorials you can get any clarification you may require about Natural Spa theme, 24/7.” Regards,Thomas
Hi.,
Thank you for contacting us.
Glad to hear that you are able to work this out, if you need further assistance with this please open a support ticket and our team will get back to you as soon as possible.
http://support.wedesignthemes.com/article-categories/natural-spa-wordpress-theme/Regards., DesignThemes Support.
Nice theme, but your loading is too slow. Also on the iPhone the menu is above the sliders, and many huge blank space between section. Please check your theme on mobile devices since nowadays most people use their phones to search, view and make an appointments.
Hi.,
Thank you for your interest on our theme .
1 ) In our demo site it contains the all dummy contents and images, so it will loads the site little bit slow, our theme is fully compatible with W3TotalCache and Image cleanup tool which will help you to increase the theme speed.
2 ) Kindly send us some screenshot where you met the blank space issue . So that we will help you better .
Regards., DesignThemes Support.
Hello dear author. I bought this website but can not understand how to reach the place where I can edit the site? What do I do now? Thanks!
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about customize the site.
http://recordit.co/PjzEAxMw3u http://recordit.co/wpGznvkDc5 http://recordit.co/th87cQVe0C http://recordit.co/jdHUPCsisc http://recordit.co/iFxTzJWSvuIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Dear Author, i found one error on shortcodes.php. If i dont write any price, the $ always show.. Now i added this to line 5453 if( ( $meta[‘price’] )<>’’ ) And where i can change the currency?!
..and the other problem, when i click to SPA/Produces in home page, i always show the title, and the produces title and prices too.. when i cannot write any price, the $ always visible… I added ..templates\single-dt_spa_procedures.php line 62 to:
<?php if ($tpl_default_settings [‘price’] <> ’’) { ?> <?php echo $courseprice; ?><?php the_title(); ?>
<?php } ?>I cannot disable the header too.
Hi.,
Sorry for the inconvenience ,
We are ready to help you .
Kindly send us some screenshot about your query with your WordPress admin login through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.Hi.,
Thank you for contacting us.
1) For disable the price currency symbol when the price is empty,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
2) To hide the Spa – Procedures title,
Add the following css code in Dashboard > Appearance > Customize > Additional CSS
.single.single-dt_spa_procedures .dt_spa_procedures.type-dt_spa_procedures .dt_spa_procedures-detail > h4{
display: none;
}
Regards., DesignThemes Support.
Dear RsRiram,
1) I tried.. when i clear the price, the $ still visible. (Natural SPA theme) 2) ok, i think its good.. but in future you will make a button in BackEnd, to turni it off?!
Thank you
I can’t seem to add a link to the main page button. Every time I go to set it it kicks me out and goes back to the blog post list?
Hi.,
Thank you for contacting us.
Kindly send us the page link along with your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Send ue the clear video of you issue to get a clear view.
Regards., DesignThemes Support.
The ToTop text: “top” is hardcoded in: framework/custom.js. Cannoc change the text in the translator..
Hi.,
Yes , that text is hard coded , we will fix this issue in our next update , as of now you can change that text under the file path framework/js/custom.js
Ref : http://prntscr.com/ms5byd
Regards., DesignThemes Support.
Hi,
I am trying to change some of the images from your demo content, however, I cannot seem to find how to do it within the Visual Composer.
https://prnt.sc/mmsf4sI cannot find anything in the additional CSS sections or in any of the page elements on the back-end.
Any help would be much appreciated.
Merranti Group
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about change the images.
http://recordit.co/O9H76BNESz http://recordit.co/M5SbNaL16YIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi! I have two questions: • The mobile phone menu. What´s the meaning placing it in the middle of the slider, hiding much of the sliders content? Can it be placed on top of the slider instead? • Is it possible to turn off that annoying spinning loading graphics between every page changes? Otherwise the theme seems great and I´ll consider buying it if the issues with menu and loading spinner can be solved. Thanks.
Hi.,
Thank you for contacting us.
1) Yes, it’s possible. You can achieve through the page options.
2 ) Yes , you can easily disable the page loader under our theme options.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thank you, we look forward to helping you!
Hi I have purchased nature spa theme, how should I import demo data? or is there any demo data?
Hi.,
Thank you for contacting us
For the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins, deactivate all the external Plugins other than the theme recommended Plugins.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.
So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.
We have offer a setup service as free of cost for basic installation and import the dummy data.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
I can’t see the demo using an iPhone 7, the “LOADING” page never stops.
Hi.,
Thank you for the interest in our theme and contacting us.
Kindly watch the following video to get a clear view about demo responsive issue.
http://recordit.co/8HSkzjDcw7If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I cannot download the required plugins after hours of trying and I want my money back.
Hi.,
Sorry for the inconvenience cause ,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I already bought another theme
Hi triadcitybeat.,
The plugin download issue might not be from our themeside, since plugins are already included along with the theme files.
Regards., DesignThemes Support.
Hi.,
Thank you for the interest in our theme and contacting us.
We have checked our site its loads fine. And also for the purpose of the demo we have loaded all the demo content images so that it will take some tome to load depend upon the location.
http://prntscr.com/lbo0b1 http://recordit.co/3JYhSIxOoQAfter purchase the theme and install the theme and dummy contnet the you an cuatomise the site as per your need and you can customize the site to increase Theme Speed.
Refer : http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I have tried to upload the theme several times and I either get a “link has expired” or “file empty” errors. Please advise ASAP. Need to deliver finished site to client!!!!
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Hi, pre-sale question… is it possible to but the navigation header/menu at the end of the page either in or before the footer?
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, it,s not possible. If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
How do I change the image in the spa procedures in Why it’s best? and the Process slides?
I tried connecting through your support but it is saying my purchase code is invalid… I just purchased this yesterday
Hi.,
1 ) You can change the spa procedures under the corresponding edit procedure ,
Ref : http://prntscr.com/kpwgda
Do you want to change the slider image ? then kindly refer the below link ,
Ref : http://support.wedesignthemes.com/knowledge-base/how-to-customize-slider-images-and-text/
Else if you are referring to something else, please let us know a screenshot/video so that we can help you better.
2 ) We have updated your password and sent to your email id ( r_a_lambert@hotmail.com ). Please have a look at it.
Regards., DesignThemes Support.
How do I access the girl with hands on the main page in the treatments section. I can’t find her 
Hi.,
Did you referred this section http://prntscr.com/kspcso , then get into Admin Panel > Appearance > customize > Additional CSS and paste the below code. You can change the image url as per your need.
.dt-custom-bg-on-mid-bottom:after {
background-image: url(//themes-demo.com/naturespa/wp-content/themes/natural-spa/css/../images/woman-glow-with-floral-leaves.png) !important;
}
Regards., DesignThemes Support.
I did what you suggested. Image shows up but it is not central or on the bottom. I downloaded the original for size and saved mine over that. So it is the same. Thoughts.
https://www.klbregisteredmassagetherapy.com/wp-content/uploads/2018/09/Screen-Shot-2018-09-10-at-11.52.03-AM.png https://www.klbregisteredmassagetherapy.com/wp-content/uploads/2018/09/Screen-Shot-2018-09-10-at-11.56.23-AM.pngand I want to be able to change the image per page. I don’t want a general css fix.
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will fix it
Please refer : http://prntscr.com/ksypzd
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Please help me to get my new theme working.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi guys,
I have this issue when installing demo content.
How can i resolve?
Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
HI, pre-purchase question. Do you use your own booking system or an external plugin for reservations? If so, are you including it with the theme or should I buy it separately?
Hi.,
Thank you for the interest in our theme and contacting us.
We have used our own booking system, there is no external plugin. we have used the reservation template and contact form 7 plugin for the process the contact forms and reservation process in this theme.
Our theme package includes theme theme files, documentation , slider demo files, our core feature plugins and other supported plugin( layer slider, revolution slider, Visual composer, ultimate addons)
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I have left messages in the support forum, I have left a message in at Designthemes and no one has gotten back with me. This issue is importan!!!! The Booking System I am not receiving a booking confirmation to my email. The is the main way the site makes money and logging into the dashboard continuously is not an option. It has been days and not one has responded to the support that I’m paid for. Please Advise.
Hi.,
We have already replied your mail on May 3rd. Please have a look.
Here also we have added the reply,
Please try to disabling the external plugins, other than the theme recommended plugins and check the issue.
If you still have an issue , kindly install wp-smtp plugin and check out the issue.
Plugin :
https://wordpress.org/plugins/wp-smtp/Regards., DesignThemes Support.
I have did everything you asked and it is still not working.
Please someone help me, I’ve been trying to get the issue resolved for a week. My client can not make any money if the main part of the site is not working. The booking will not send a confirmation to the email to notify me of an appointment.
Hi designandshow.,
We are checking on your mail issue. Will let you know with the updates.
Regards., DesignThemes Support.
Hi.,
Sorry for the inconvenience , still we are checking the issue. First time we are getting this mail issue. Will let you know with the update ASAP.
Thank you for your patience.
Regards., DesignThemes Support.
Hi designandshow.,
We have tried very hardly to fix the mail issue but we cannot fix it. When we send static mails in your server it is working. But when dynamic content is sent the mails are not sent. Can you check if the hosting team can fix it by doing any configuration.
Also we have updated your admin email with ours. Just replace it with your email id.
Regards., DesignThemes Support.
How can I get a refund for this theme?
Hi designandshow.,
We have sent an email to you. Please have a look at it.
Regards., DesignThemes Support.
Hi, there! I can not instal the theme. It says “Something went wrong. Try again” and every time it is the same. Please help!
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can install the theme and demo contents.
Regards., DesignThemes Support.
