1349 comments found.
Hello,
Your theme looks great and I’m really excited to try it out. The biggest hurdle I’ve had with others is their integration with third-party channels like Airbnb. Can you please clarify how this would work with your system. For example, can I link my airbnb calendar to the WordPress site such that dates booked on airbnb would be blocked off on the WordPress website, and vice versa?
Many thanks.
Hi,
Thank you for interesting.
Yes you can sync calendar with 3rd party service ex. Airbnb. Please see https://motopress.com/files/motopress-hotel-booking-plugin-documentation.pdf look at “Synchronize your hotel website with OTAs via iCal” section.
Hi, I am running into issues that maybe of the elements that have motion associated with them are not showing in IE. Here is a link to the site, any feedback would be greatly appreciated: https://zoceanhotelsouthbeach.com/
Hi,
Thank you for purchasing.
What’s version of IE you are using please?
Any version of IE running on windows (windows 10 IE 11)
Thank you for your info. In order to use some elements especially one which has advance animation and motion. It’s required using modern browser because these elements are using advanced web technology ex. SVG and IE11 is considered as old browser. However if you build page with basic elements. It will be working fine with IE11
Is child theme included in the package, as my website will have many customisations.
Please update as I did not find any child theme in the download package
Hi,
Thank you for purchasing.
You can download child theme from here https://docs.themegoods.com/docs/hoteller/extras/child-theme/
Hello i have a problem with de envato token, i can´t install the demo version, how can make this pelase ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker. Thank you for your patience.
Hi, Is Elementor Page Builder free version? Need to buy for the Pro version?
Hi,
Thank you for purchasing.
In order to create pages you saw on our demo sites. Elementor basic version would be working fine.
Hi Team – Really nice theme. Im considering this for my homestay in INDIA.
I have few questions -
1) How about online payment from Credit Card/Debit Card. 2) Is it Mailchimp integrated? 3) Which homepage you’d suggest will work best for homestays 4) Is integration and auto-sync with Airbnb working 100% fine.
Please let me know.
Best regards Ravi
Hi,
Thank you for interesting.
1. You can use any payment gateway Woocommerce support. You can check full lists here https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
2. Yes it support MailChimp.
3. We could recommend these two ones https://themes.themegoods.com/hoteller/apartment/ and https://themes.themegoods.com/hoteller/city/
4. Yes it support Airbnb for calendar synchronisation.
Hello, before buying your product I would like to ask if your theme is compatible with the following plugins: Slider revolution and Visual Composer that we need to be mandatory. I ask you this first because other developers have told me that you could use them then using them in the theme they created conflicts and malfunctions.
Kind regards Fabio
Hi,
Thank you for interesting.
It’s compatible with Slider revolution, however we are using Elementor as our main page builder so we wouldn’t recommend Visual Composer since we think Elementor is far more superior page builder compare to Visual Composer.
Hi,
Does your theme support integration with HRS Booking System?
Hi,
Thank you for interesting.
Unfortunately we haven’t tested with that booking system and we are using our own booking plugin.
Could you check it? I would like to integrate your booking system with HRS for available rooms only.
For HRS booking, did you mean this site https://www.hrs.com/en/
Yes
It looks like 3rd party booking system like agoga.com? If so, yes you can link from any theme pages to this system to make booking.
Hello,
I have a problem with your Wordpress theme.
I am trying to remove a link from the demo version of the theme, but after clicking Save button the link shows up again. I have the same problem also when I am trying to edit something in Woocommerce.
Can you tell me how to fix this problem?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
if i booked a room, will it automatically disable the date in the booking calendar for that specific room?
Hi,
Thank you for interesting.
If that room type, you have only 1 room in your hotel. Then it will blocks that date but if you have several rooms available for this room type. It won’t disabled that date.
i see in your documentation you suggest using polylang.So if i use english and italian i must have room english and room italian. Are these two accomodation types? SO when i use ical will i have any problem? is the syncing works ok for those two rooms (wich is one room)
Hi,
Thank you for purchasing.
Polylang will add option for translation for each accommodation and other theme strings will be translated accordingly to po files.
You can see example on our demo site here https://themes.themegoods.com/hoteller/polylang/it/accommodation/samera-superior/
Hi, im interested to buy this theme, i have a question though, does it allow the customer to cancel a reservation after booking?
Hi,
Thank you for interesting.
Booking status can be cancelled only from admin account.
Hello When you add a version 3.5 of the hotel plugin ? (MotoPress Booking) Regards
Hi,
Thank you for purchasing.
We will provide update to booking plugin very soon. Thank you for your patience.
Hi,
I checked the latest version of booking plugin is v3.0.1 and we have already used that version. Where did you hear about v3.5?
Two days later, no one helped my tickets. The support system is too slow or they don’t care about their customers.
Hi,
Thank you for purchasing.
I checked 3 of your tickets and our support staff replied your tickets 15 hours ago and you just replied back in less than 12 hours.
It’s saturday and sunday so our support staff will reply your tickets on business working day as soon as possible. Thank you for your patience.
Check my second ticket again. There’s nothing like you said. Anyway I need help.
Thanks.
also when you have min booking days in checkout it shows for example 1000 for 3 nights. But in room page it show only from 1000 and it is not so good because everyone thinks it is for day. it would be nice to show also in room 1000 for 3 nights (min booking days)
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
I only see payment options when Confirmation Mode is on Confirmation uppon payment. The other two options dont show payment qateways at checkout. Is this the the way supposed to work or a bug?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! Presales questio. 1) If i enable woocommerce integration then the default checkout proccess is handled by woocommerce? Do i need to change woocommerce style to match your theme? 2) All the function of booking that your theme has remain the same? I mean in the sidebar of each room you have the book widget and then a page which after search propose rooms? will all this be available after woocommerce integration? 2)Does this affect ical features? 3)Does this affect booking features (seasonal prices etc) 4)Can i use your email templates and block email by woocomerce? 5)Are booking status handled by woocommerce?
Hi,
Thank you for purchasing.
1. Yes that’s correct.
2, 3 It won’t effected iCal and pricing functionalities since booking system is not system and payment is handled by Woocommerce.
4. Yes you can do that.
5. No, booking status is handled by WordPress custom post type functionality.
Hi, can we use only credit card as the payment option a checkout and use only 2CheckOut as Payment receiver?
Hi,
Thank you for interesting.
Yes of course you can do that.
Hi, I purchased the Hoteller theme yesterday. I have been trying to import sites to no avail. I keep getting “Data is being imported please be patient, don’t navigate away from this page” Kindly assist
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please check there.
Hello, I am writing this message before buying the theme. I would like to know if it is possible to change the color of the Header from the site settings. This is to have the menu and the logo on a neutral background and not on a photo that compromises visibility.
Thank you
Hi,
Thank you for interesting.
Yes of course you can do that 
Perfect. I believe your theme is the most competitive on this platform. I’ve been playing with the various Demos for a couple of days and I’ve found an unusual anomaly. If I look for accommodation for 6 people, the results also include solutions with fewer available guests. Can I consider it as an error of the Demo or a limitation of the Theme? I would also like to know if the Hotel Management / Booking Plugin is really included in the package or if you need to proceed with other downloads and separate purchases.
Thank you very much
1. Generally it displays because for example 6 people, you can book 3 rooms (2 for each room).
2. Everything you saw on our demo sites are included without any additional purchase
Thank you so much for your answers. You convinced me. Still the last doubt. The search bar you provided in the home of the Demo Cultural Hotel, can be set via the theme settings on any other type of Home? I explain better, if I wanted to replicate the Home City Hotel with the addition of the search by date and number of adults, the settings of the theme have some restrictions?
thanks a lot
Yes of course you can mix between each demos elements using copy/paste via Elementor page builder.
