166 comments found.
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Hi frankcoppola,
In this case, please contact my support team at https://thememove.ticksy.com
Regards,
TM
In Your Contact Information widget I’m unable to use 2 rows in the description box. “Enter” does not work. It looks ok in the widget settings, but on the site it just adds “space” instead of the line break, and therefore everything is in a single row.
How do I create a line break?
Also, Google Maps box is always blank, no matter where I put it.
Hi,
In your case, please contact my support team at https://thememove.ticksy.com for help
Regards,
TM
I am unable to update the theme. According to Envato, the theme should be at version 1.7.6. In my instance it is still at 1.7.3 and it says no updates are available. Can you check?
Can you recheck the download tab?
The download tab in envato? I would like to update through the insight core update functionality
I have downloaded the update through the Envato download tab. It’s now running 1.7.6. However, I would like to update through the regular update feature of Insight Core. When I purchased the theme it said future upgrades were included. I take it I can update through Insight Core the next time?
We have auto update feature in Insight Core. Can you see that again?
Yes, but the auto update feature does not let me update the theme. It stays on the current version…
I will check and fix that asap.
Please check this screenshot: http://prntscr.com/md40yj
Already on the latest version of Insight.
Hi there,
I have an issue. on product page, gallery isnt working. Large image is showing grey and hover its showing the image.
What could be the issue?
Hi,
Please contact our developer at https://thememove.ticksy.com – our developer will check and tell you the solution
Regards,
TM
I can not edit the topic. When you go to Theme Options and change any parameter, the window appears “There is a problem with your action. Please reload the page or try again later.” Theme TM Robin.
Hi,
You can contact our developer at https://thememove.ticksy.com to ask for help. Remember to update your theme before asking.
Regards,
TM
I have ended support. Pay 50 $ for one question do not want
Are you sure that you are using the latest version of Robin?
TM RobinВерсия: 1.5/ but I have a child theme Robin ChildВерсия: 1.0
Then provide your WP login credential & FTP information via our email: thememovedotcom@gmail.com – my developer will check firstly
changes are made, but now it does not work to add pictures to the goods
I didn’t receive any mail from you.
I sent you a letter, but you answered me “Please contact our developer at https://thememove.ticksy.com – he can help you directly “
You should remind me your account.
site-2016
I mean in the email 
By the way, the developer is checking the issue. But your site is using Russian, it’s a bit hard to check.
e-mail mean?
I mean you should remind me your account in the email.
Our New Support Channel – FASTER & BETTER
Hi, I have a question before I buy your theme. Is it possible to change the price colour? So that I could use the colour red for sale items for example. Regards
Hi equief,
It’s totally possible with Robin.
Regards,
TM
Hi, thanks for your answer. How can we change it? Is there a menu to select the colour or will I need to use CSS?
Hi equief,
You can use CSS to change the color.
Hello. I should be interested in the theme. But before I buy it, I would like to ask. 1. Is it possible to choose the color and size of the product? 2. Can it be set so that if the blue color will cost 20 $ and red 25 $? The same product, but another color will become more expensive? 3. If it can be set, would you mind setting it up? That’s all. Thank you
Hi Momo46,
Please find my answers below:
1. It’s possible
2 & 3. You need to use customization service to do it. The price is up to your detailed request.
Regards,
TM
ticket #1814711 Image on single product not showing/blurry
We got this ticket. You’ll get the answer asap
WPBakery Page Builder version 5.5.5 is realease. May I know where can I get the latest version?
Hi,
We have already released the update version of Robin which has WPBakery Page Builder’s version 5.5.5
Please update your site. Don’t forget to back up everything first.
I am having trouble while uploading the demo content.
Hi gajendra45,
Thanks for reaching us. Please contact our developer directly at https://thememove.ticksy.com
Regards,
TM
I am having problem to submit a ticket .
Are you sure that you are opening the right one: https://thememove.ticksy.com/ ?
I have a quick question, its slightly painful to edit every page and change colors (menu, footer etc) for the imported content.
How to force default color and settings based on theme options? Please help.
Hi,
We got your ticket, you’ll get the answer asap.
25505 Google maps does’nt work. Thank you very much. Nice theme Robin 
hi i need some support with two minor things below.
1. Remove that hover tag that displays over the button on the products on the shop page.
2. That same button is not showing any text on my windows laptop and my mobile phone, and seems like other browsers like Safari on Mac..but works fine in firefox
Hi islandboii242,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Make sure that you have already provided all the information above to get the fast response.
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hi.. i already update to the latest version of each plugin and your theme.. but it seems there are some error / crash within your theme and redux framework in my website. can you help?
redux framework with insight core i think..
Hi,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Make sure that you have already provided all the information above to get the fast response.
We are waiting to give you a hand.
Best Regards,
ThemeMove
.
Hello, I wanted to know if i can remove the ”read more” on product hover?
Also i wanted to know where can i change the crop image size for the products on the single product page?
Hi,
1. Can you provide the screenshot to show it? I only see the Select Options and Add To Cart
2. You should go to Customize >> WooCommerCe >> Product Images
http://prntscr.com/l7ccrk
Regards,
TM
rtl support?
No, it doesn’t
Hi, I’m having problems on my webshop. It won’t show the pictures of each product. It’s just blank. And it’s on both the front page and when you are under a product.
Is this something you can help with?
Hi,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Make sure that you have already provided all the information above to get the fast response.
We are waiting to give you a hand.
Best Regards,
ThemeMove
