153 comments found.
Hi There,
How can I change the font colour (Menu, contents ect)
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi There, Dropdown is not accessible: https://www.heatingontario.ca/ What CSS do I need to adjust. I have the latest theme. I also disable all plugins but same issue.
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I fixed it using css: .sf-menu ul { margin-top: -20px; }
Thank you for an update on that!
Hi PSD files?? any chance of getting my hands on them? thanks.
Hi,
Yes, sure. Please send us a message via contact form in our profile and we will send you PSD files in response. Thank you!
Hi There, How can I update a theme. and my contact form is not working
Thanks
Hi,
You can find update instructions here: http://support.quanticalabs.com/forum/topic/25110/faq-frequently-asked-questions#question_theme_update
If you will have problems with that or other questions, please create new topic here and our support team will help you. Thank you!
How to remove the side row DOWNLOAD from services?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, great theme! Would like to know if the demo content for the theme is exactly like the demo content in your preview. Thank you much.
Hi,
Thank you and sorry for my late response. Yes, you can import demo content with all templates which you see on live preview. Please note that premium images are not included and if you would like to use the same ones as on demo you will need to purchase them separately. Check the credits section here: https://themeforest.net/item/cleanmate-cleaning-company-maid-gardening-wordpress-theme/20981913#item-description__images
Hi, thank you for your response.
Happy New Year.
Okay, so just to be clear, the import demo content is exactly the same as the live preview. Except without the pictures. I have to download those myself.
Yes, indeed
Hi,
Yes – that is correct. If you will have any problems with demo content import, please create new topic on our Support Forum and our support team will help you. Thank you!
Dear ,
I downloaded and installed your theme and its really nice but i have 1 problem. I want to add the 2 footer ellements to the services pages but that option isnt there. On the normal pages i can select the footer i want. here is a screenshot from the 2 versions. Do you know a solution for this?
No footer option: https://snag.gy/wpauKN.jpg (services&blog pages).
Does have a footer option: https://snag.gy/7QyR6S.jpg
Hello,
Services are using common template page. So you can set sidebars for them under ‘Pages->Single Service Template’. More about that here: http://support.quanticalabs.com/forum/topic/25110/faq-frequently-asked-questions#question_single_service_layout
If you will have problems with that, please create new topic on our Support Forum and our support team will help you.
Thanks for the fast reply. I cant get acces to the site it says my username is already in use. When i try to reset the password it doesnt email me. Could you reset my account. Or give me acces
I have reset the password for you and sent you an email. Please take a look. If this is your new purchase, please verify it here after login: http://support.quanticalabs.com/account/verify_purchase/
Why Contact Form 7 does not work with CleanMate template?
Contact Form 7 should work well. If you have problems, please ask plugin author for help. Please also make sure that you’re using the most recent versions of theme/plugin/wordpress.
Hi There, I download the theme. But I think it didn’t download properly. Can you please help with that.
Thanks Nuwan
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I am having an issue after upgrading to latest version (2.1) The projects filter links lose their CSS. Functionality is fine, they just look like default styled links.
Thank you for noticing that! We have just released new version – v2.2 which is fixing that issue.
Excellent thanks for that!
You’re welcome!
hi, i have problem with the footer, the footer widgets only shows on our project but doesnt show on the other pages, kindly help
Hi,
Please check our reply in your topic on support forum: http://support.quanticalabs.com/forum/topic/29133/footer-widget-not-showing-in-all-pages/
you guys charge another full price for extended support???? Its been 80 days since I purchased but just now started to work on it. Is there a way I can get support without need to purchase it again? I am having a trouble where, no matter what i do, the slider only count as 1 unit even though i changed each unit to be displayed as 15. can you help?
The support rules are the same for all items/themes on the marketplace, this is not the author choice. You have purchased theme on 16th March, the included support is valid for 6 months, so it expired in September. To get help you will need to renew support period. You can check article about that here.
Hi
got a lot of errors:
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/public_html/wp-content/themes/cleanmate/widgets/widget-list.php on line 88
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/public_html/wp-content/themes/cleanmate/widgets/widget-contact-details.php on line 130
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/public_html/wp-content/themes/cleanmate/widgets/widget-contact-details-list.php on line 129
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/public_html/wp-content/themes/cleanmate/widgets/widget-social-icons.php on line 117
PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/public_html/wp-admin/user-edit.php on line 270
could you fix it please
thanks again
Hi,
Those warnings has been already fixed and theme will be updated soon. New version should be released in next week. I can send you updated version to your email if you would like to, please let me know.
Change Log not found for latest update 24/11/2018
I have fixed that, thank you for the information!
Issue:
When i change the Theme Name in style.css i get a layout problem from the Services list Element in frontend.
To verify, please change Theme Name in style.css and visit http://quanticalabs.com/CleanMate/Template/?page=about
the section with the paralax bg and the three services shoud brake the inline style…
you check in /wp-content/plugins/ql_services/ql_services.php for the Theme Name, why?
if its not set to CleanMate you give 2 columns else 3….
$divider = ($type==”icons_list” && strpos($currentTheme, “CleanMate”)===false ? 2 : 3);
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi
could you rewrite the testimonial code please and put the items to database, so we dont have to write every testimonial again and again….
Hi,
In the page builder editor you can create a template with your testimonials component. Then you can choose it from saved templates list and add on any page, so you don’t need to do that from scratch each time. If you will need help with that, please create new topic on our Support Forum and our support team will help you.
Hi, How to remove the service left side bar?
I have no download brochures
Hi,
Please check this FAQ entry: http://support.quanticalabs.com/forum/topic/25110/faq-frequently-asked-questions#question_single_service_layout
Sorry, the system still doesn’t work well, but I really need to know how to do this asap, please answer to my email.
What issues do you have? You can create new topic on the forum here: http://support.quanticalabs.com/forum/create_topic/83/cleanmate-wordpress-theme I have reset you password lastly on the forum, you will find details in the email message.
can i change the currency? to Kenyan shillings?
Yes, you can set any currency.
Need to edit source code for customizing Cost Calculator.
There is no option to edit Parent Page, URL structure and Breadcrumb of Service Pages, It will affect SEO
You can change url for services but it is not possible to set different parent url for particular services. All services needs to have one parent url which can be set under ‘Servies->Permalink’.
