By the way I am using the plugin Alidropship to import my products if that helps.

Hello there,

Thank you for purchasing our theme and for reaching us. The single product page does not have an infinite loop. It requires additional custom coding to achieve that. Can you please email our support ? I will write the code for you if its easier and less time consuming.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Once you’ve updated the theme Home v6 and v7 will be available.

You can add them from Pages > Add New and choose “Home v6” or “Home v7” as your page template.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure if this plugin will work with our theme because I have no access to this plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

thanks

We’ve identified this issue. Can you please email our support ? I’ll provide solution to this.

Thanks, Ibrahim

I’ve created support ticket and waiting for solution)) Thanks a lot for a great support))

Hello there,

Thank you for your interest in our theme. It is possible to include vertical menu in navbar. Unfortunately it would have to be done via custom coding. We usually help our customers with custom codes that are simple and non time consuming. However this custom coding may take time because of lots of styling changes, etc and we may not be able to help with that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Once you’ve updated the theme Home v6 and v7 will be available.

You can add them from Pages > Add New and choose “Home v6” or “Home v7” as your page template.

You can also add the Visual Composer or Elementor versions of them from here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v6/ https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v7/ Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I did this. How i can import Elementor demo data?

Hello there,

Thank you for purchasing our theme and for reaching us. Elementor demo data is not separate. You’ll have to add the widgets that you see fit. For different home pages, you can checkout the elementor version of these home pages here : https://docs.madrasthemes.com/electro/topics/set-up-pages/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. That is not actually a button but a placeholder brand logo. https://demo2.madrasthemes.com/electro/product/ultra-wireless-s50-headphones-s50-with-bluetooth/ ( Codecanyon is the logo there ).

It navigates to the brands page.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Ah…I understand but where can disable that dont show logo?

Hello again,

You simply have to not assign a brand to this button. It will not show if no brand is assigned.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. There is no need to activate WPBaker.

Visual Composer ( WP Bakery Page Builder ) is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.

We provide support for Visual Composer and whenever a visual composer update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of Visual Composer.

Once you had updated your theme, you will have to navigate to Appearance > Plugins > Visual Composer and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install Visual Composer. This time you can install the latest version from the theme.

The same applies for Slider Revolution too.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Preview images are not included. They will be replaced with placeholders.

We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images. Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. You can use Visual Composer or Elementor to add new blocks.

2. 2-1-2 links are not tabs. They will open in a new page.

3. Yes, we do have a deals carousel in Home v2. You can use that block.

4. If you are using Visual Composer you can add more tabs, if you are using page options, you can only have 3 tabs.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please follow the instructions given here to disable gallery zoom : https://ibndawood.com/disable-product-gallery-zoom-in-woocommerce-3-0/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Are you referring to the width of the mega menu ? If yes,

The width of the mega menu is set by adding a special class to the parent menu item of the mega menu item. We have documented the special classes here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/#making-the-megamenu-dropdown-as-full-width

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please regenerate your permalinks from Settings > Permalinks and “Save Changes”. Most of the 404 errors are resolved by permalinks re-generation.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks

Hello there,

The price display is a WooCommerce setting. You can set it here : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-4

If you set the number of decimals to 0, it will not show the decimal place.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Not. How to reduce the size of numbers? After the whole http://prntscr.com/llkjmz

Unfortunately it is not possible via WooCommerce settings. It may take additional custom coding but I do not know how to achieve this.

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. The area you’ve marked/referring to is called “Footer Bottom Widgets”. This area is populated by adding widgets to Appearance > Widgets > Footer Bottom Widgets area. By default when there are no widgets, it displays the default widgets which is what you’ve marked. You can simply add your own widgets for the default widgets to disappear. We have documented about it here : https://docs.madrasthemes.com/electro/topics/blocks-sidebars/footer/#footer-bottom-widget-area

You can also configure this block or disable it in Electro > Footer > Footer Bottom Widgets.

2. Deleted link ? Can you please clarify what you are referring to ?

3. The menu you’ve showed is a mega menu. Mega menus are built using static blocks. You can remove it from Appearance > Menus.

4. The theme is translatable and we have included all the strings with the pot file. You can use a plugin like loco translate to translate the theme into your language. You can find instructions here : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate

Our only additional instruction would be to save the translations in “System” folder instead of “Author” folder.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Where can find the language.pot file in electro files? -> it is important for poedit. I can’t find it. Can you give me a screenshot from folders where is?

You can use Loco Translate to translate the theme instead of PoEdit. You can find the pot files in electro/languages folder.

Hello there,

Thank you for purchasing our theme and for reaching us. I see your menu is set already. Can you please clarify what is expected and what is missing ?

Thanks, Ibrahim

I cant customize, now what you see is a template. I want to customize, I dont find where can I. Where can add photo to menu, text replace, where can add link?

The mega menu is built using static block. You can use Visual Composer with static blocks to customize it. You can access the static blocks from the admin panel.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Top bar is disabled on mobile by default. Can you please clarify your issue with a screenshot ?

Thanks, Ibrahim