414 comments found.
Hello I want to start an Audio School and am looking at buying this theme. Can I use it without the LMS ? Also If I need any customization help will I be able to get it ?
Hi mervintthomas,
You can use the theme without LMS system. And we provide customization service as well, as long as your requests can be customized with the theme 
Regards,
Thoa Kim
When I logged on to your support forum, it did not ask for purchase code???
The other themes either ask me to log in with Envata account which they use to validate me.
Simon
Hi simonsitto999,
You can login the forum but in order to create topics, you have to use Purchase Code. I see you did create a topic successfully and we will get back to you shortly.
Regards,
Thoa Kim
Yes I was able to register with my purchase code.. I have reported all the problems I am having with the demo install etc..
I hope with your much needed help, we can resolve all the issues I am experiencing ASAP.
Regards, Simon
I am located in Hong Kong. Right now it is 1pm local time. I need to know the time difference between your support centre.. I need to get my site up ASAP.
Thanks, Simon
Hi simonsitto999,
All support topics are checked within 24 hours on weekday (a bit longer over weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Regards,
Thoa Kim
DEMO 2 does not come with any Woocommerce samples???
Does your theme auto create a Woocommerce Product when I enable the Learnpress woocommerce payment gateway???
Simon
Hi simonsitto999,
We don’t show the shop page on the demo but we can create products then there will be shop page on your site.
Regards,
Thoa Kim
I logged into your support forum..
That’s the message I get <<<You cannot create new topics.>>> ????
Simon
Hi simonsitto999,
Are you sure that you register account on our support forum? Because I don’t find your account http://prntscr.com/lmyybo
Please register an account using purchase code here https://thimpress.com/wp-login.php?action=register
Then visit Ivy School forum to create topics.
Regards,
Thoa Kim
There’s problem with the Woocommerce shop page! The product drop-down display filter is missing..
Simon
Hi simonsitto999,
May I have you visit our support forum and create topics so we can assist you? https://thimpress.com/forums/forum/ivy-school/
Regards,
Thoa Kim
My theme download did not come with a CHILD Theme? Simon
Hi simonsitto999,
We will include the child theme in the next theme version. In the mean time, please visit our support forum and create topics so I will help you setup the child theme
Regards,
Thoa Kim
Also
Course Landing Page Header Banner is Missing. too many things have gone wrong.
Please Help..
Simon
My theme download did not come with a CHILD Theme? Simon
Hi simonsitto999,
May I have you visit our support forum and create topics so we can assist you? https://thimpress.com/forums/forum/ivy-school/
Regards,
Thoa Kim
I have been to your forum.. But I can’t create a topic at all. That’s why I am posting my problems with your theme here.
Also,
Your theme claimed to have Elementor and Wbakery VE. Elementor is the reason why I bought the theme. With Demo 2 which is the one I need for my site. There is no sign of Elementor in sight.
I just discovered another problem.
Your Video Box in DEMO 2 on Mobile Phone The Popup prompted for an APP to play the video. It should come with a built in Video player..
I have deleted and re-install demo 2 multiple times, Your Thimpress Core Installer does not activate WP Events Manager. Slider Revolution and Paid Membership Pro just showed me the hour glass forever.
Please have a senior Tech Support Person to assist me to resolve all these issues.
Best Regards, Simon
Hello,
I purchased and installed ivy school demo 2 earlier today.
Below are the problems I ran into with my installed demo 2.
1. Why choose us content is missing. 2. Main Menu Text Color is BLUE instead of Gold 3. Ivy school by the number LEFT Side Content is Blank. Missing. 4. New Events Missing. 5. Your Install refuse to install/activate WP Events Manager even though I installed it and re-create a new site from scratch. 6. Course Collection is Missing from demo install.
Please send me your support email so I can send you the link to my site.
PS. I see that you have 3 Page Builders Installed. How do I know which page builder for all the pages etc. you have created for IVY School??
Best Regards, Simon
For whatever reason, the MENU GOLD COLOR came back.
The other problems are still outstanding.
Simon
Hi simonsitto999,
May I have you visit our support forum and create topics so we can assist you? https://thimpress.com/forums/forum/ivy-school/
Regards,
Thoa Kim
Hi,
I have purchased this theme. I just want to know why every link should come up with /index.php/aboout/
How to remove middle path.
Hi yugam,
You may want to refer this one https://stackoverflow.com/questions/4365129/htaccess-remove-index-php-from-url
Regards,
Thoa Kim
One more thing. The Price in USD, how to change in INR
Hi yugam,
Find the currency in LearnPress >> Settings >> General.
Regards,
Thoa Kim
Hi Thimpress team,
I have a pre-purchase enquiry. Is the purple and yellow background design on the homepage able to be edited and colours changed without the need for custom CSS?
If so, how do I do this?
Cheers,
Gianna
Hi gmaree03,
Can you please point me where the purple and yellow background?
Regards,
Thoa Kim
Hi Thoa,
This is the purple and yellow background I am referring to – http://preview.themeforest.net/item/ivy-school-education-university-wordpress-theme/full_screen_preview/22773871?_ga=2.136741296.1828467232.1543198596-804298001.1543198596
Cheers,
Gianna
Hi Thoa,
This is the purple and yellow background I am referring to – http://preview.themeforest.net/item/ivy-school-education-university-wordpress-theme/full_screen_preview/22773871?_ga=2.136741296.1828467232.1543198596-804298001.1543198596
Cheers,
Gianna
Hi gmaree03,
Yes, there is available option to change the colors
Regards,
Thoa Kim
Hi Thoa,
Great to hear! Do we need to change the CSS?
Can you please let us know how we would make these changes.
Cheers,
Gianna
Hi gmaree03,
The options are available so that you don’t need to use Css to change the color.
Regards,
Thoa Kim
Hi Thoa,
That’s great, but where can we find these options in Wordpress?
Cheers,
Gianna
Hi gmaree03,
They’re available in Customize panel.
Regards,
Thoa Kim
Dear Thimpress team,
The Ivy School demos are beautiful. I bought this theme but unfortunately your demo installer is not working for me. It’s not installing the demos/demo content. And when I tried several times to install my Elementor template, the Elementor template did not install properly either. Yesterday I created a ticket in the thimpress Ticket Center but I’m not sure if your ticket system is working properly. At one point during the ticket creation process I was asked to select my theme but the Ivy School theme was not included in your theme selection area. I also posted the problem in the Thimpress support forum. I also sent emails to edusupport@thimpress.com and candy@thimpress.com explaining the problems and included my WordPress admin credentials but so far nobody from Thimpress has contacted me to help me resolve the problems. Please help me resolve these problems?
Thank you kindly in advance for your help.
Hi behappy536,
I did reply all your topics about the issue but you didn’t get back to us. Can you please check it out? https://thimpress.com/forums/users/behappy536/topics/
Regards,
Thoa Kim
Dear Thoa Kim,
I did not receive any email notifications in my gmail account notifying me that you had replied to my topics. Please check your forums email sending system to assure that it’s emailing me when your reply has been added. Thank you for replying. I have also replied to the topic providing you with my website’s login credentials.
Thank you in advance for a resolution to the Ivy School issues as the issues still exist.
Hi is this theme full support RTL? and have it translate file (po/mo files)? Regards
Hi carensterling,
Yes, the theme is fully RTL and you can translate the theme by using a translation plugin.
Regards,
Thoa Kim
is this the next level of eduma? which is all features in eduma also in here?
Hi risesnow,
It’s not the next level of Eduma. It’s a different theme but still about LMS system. Both Ivy School and Eduma are using LearnPress plugin for LMS system so it has all the LMS functions as Eduma does.
Regards,
Thoa Kim
Hi Kim,
we already purchased Course Builder and are struggling with the speed. We read that Elementor is much faster so we are thinking of purchasing this new Ivy theme as well. So we have a question:
Is this already built with Elementor, meaning once we import one of the demos, it will be based on Elementor or we can have a choice and if we choose the Elementor over the WP Bakery we will not break the imported demo?
Thanks so much
With best regards
Nicolas
Hi LoveLsTzyMedia,
Currently, all the pages are built by WPBakery only. We just include Elementor in the theme to use but there is no demo data for Elementor. Means that you will have to build the pages by yourself. In the next versions, we will build demo data for Elementor and we’re already on the way to built.
Regards,
Thoa Kim
Thanks so much Thoa Kim.
Do you maybe know approximately when the new version with Elementor will be available as a demo?
Thanks.
Best Regards
Nicolas
Hi LoveLsTzyMedia,
We’re working on it so we’re expecting to release it next month.
Regards,
Thoa Kim
Got it! Thanks a lot for the reply.
I’m very excited that you have done an Elementor integration! I hope you can answer my questions before the sale is over.
When you import the demo can you choose which page builder they are created in?
Is it possible to redesign the single course page layout and other Learnpress layouts using Elementor?
Do you see resolving the Gutenberg integration problems in the near future?
Thank you so much for creating such a great theme.
I forgot to ask if you will doing a Buddypress integration for this theme in the near future?
Hi Eridux,
The theme includes Elementor but currently demo data are buily by WPBakery only and you can’t choose the page builder to use. We will update Elementor demo data and page builder selection in the next versions as well as resolve Gutenberg problems.
BuddyPress Integration is already included in the theme.
Regards,
Thoa Kim
Hi
Does this has front end course builder? Thank you.
Hi Singeringer,
Not really. The theme is combined between Eduma and Course Builder with the same LMS system created by LearnPress
Regards,
Thoa Kim
A question. Is there a module for the teacher to follow up on his students?
Hi walaxsmen,
Instructors can view the learning progress of students on his courses by using LearnPress – Gradebook plugin. Get more information about the plugin here https://thimpress.com/product/gradebook-add-on-for-learnpress/
When purchasing the theme, the plugin will be included so you don’t have to pay extra to use it
Regards,
Thoa Kim
Purchase this thee and got the same installed on my website school.gogurukul.org. I tried importing Demo4 content but its not getting imported correctly
Hi gauravlms,
Already replied your topic. Check it out plz.
Regards,
Thoa Kim
I do not even work on the registration system like that of students and teachers, they do not even appear on the page, the profile system like closing account is a bit confusing, the logeo system is confusing and the user registration. ☹️ ☹️
Hi valenzuelapardo21,
I did reply you about this on your topic https://thimpress.com/forums/topic/problem-student-platform/
Check it out plz
Regards,
Thoa Kim
