1731 comments found.
Hi there, it seems to have an issue with the .zip document. I’m not able to install the theme in Wordpress…it looks like the file has expired…
There is the French message I have:
Le lien suivi est expiré.
Veuillez réessayer.
Hello Feenixcom!
Most probably the issue is caused by low upload_max_filesize value. Could you please submit a ticket in our support center and email us the link to the site and WP, FTP access detail? We’ll help you with the installation.
Best regards,
DFD Support Team
Hi,
I am a little noobie with Wordpress and there was kind of hazzle tith theme so I decided to re-download it to my server. After re-installing Slider revolution says it’s not acivated and it seems that I really don’t understand how to reactivate it. There is some API-key they ask but dunno where to find it actually 
Hello Bethruz!
There is no need to activate the plugin as it’s included to the theme. You can find more details inthis article.
Best regards,
DFD Support Team
Hi. Please, I need to translate the carousel onsale SALE tag TKS
Hello Rodrigorehder!
It is possible to perform with the Poedit program if you need to translate the theme related parts.
Please check https://poedit.net/download You can use Poedit and generate translating files and add the translation.
The instruction: find your dfd-native.pot file from the folder themes/dfd-native/lang. Open it in Poedit, generate .po and .mo files for the necessary language translation.
In this file you can find necessary words you need to be translated. Translate the necessary phrases and please, upload the new po. and .mo files to the folder themes/dfd-native/lang.
Please check it and let us know, please.
Best regards,
DFD Support Team
It did not work, please, I need the path this code Sale I need to change “onsale”
Thanks! 
Could please submit a ticket in our support center and we’ll check what can be done?
Best regards,
DFD Support Team
Hi Guys,
I need urgent support. What happened is that from one day to another the product data table inside the single product page just disappeared.
I don’t know how it happens.
I can see all the product, back end and front-end, but none of them has the product data table anymore.
Please help!!
thanks in advance Matteo
Hello Matteo!
Could please submit a ticket in our support center and provide us with more details about the issue?
Best regards,
DFD Support Team
Hi Team,
yes, just sent!
Thank you
Thank you for the information!
Best regards,
DFD Support Team
“Please activate your copy of WPBakery Page Builder”. Do I need to additionally buy and activate it? Or will this message hang all the time?
Hello Alexbaishs!
As for the plugin, please check the following article: http://nativewptheme.net/support/knowledge-base/plugins-activation.
Best regards,
DFD Support Team
Purchase Code: 8171ab8d-c8d1-4007-b0b0-8a294b01cffb
Hello I require help with 2 functions for your amazing theme:
1) Is it possible to make the dropdown menu have straight edges rather than round with css? 2) I have tried reorganizing the category options in the shop sidebar both in the backend on categories and with a plugin, it does not seem to be updating.
Website URL: https://historic-marine.com/wp-admin Login: Native Password: Native (cant seem to access your support page for some reason, so ive not given admin access as this is public)
The categories should follow this strict order : • Toutes les maquettes de bateaux > • Collection Historique > • Collection Yachting > • Collection Fiction > • Collection Moteurs > • Collection Pêche et Commerce >
I cant seem to access your support page to put a ticket as when I fill out my information the submit button stays greyed out.
Also is it possible to remove unused sections for the drop down sorting? For example I am not using rating/popularity/newness
Hello Impetusmgmt!
Could you please contact our team via Envato contact form? We’ll check your request.
Best regards,
DFD Support Team
Black friday discount?
Hello Patobravo!
We are not planning to make any discounts.
Best regards,
DFD Support Team
hi gonna buy this awesome theme. just one question before buying, is possible (without hardcoding) to make http://nativewptheme.net/shortcodes/tours/ on mobile, look more like “tours”, instead of accordion: title of the tab of left, content on the right (as it works on dekstop) ? btw i really like your portfolio
Hello Dennyno!
Thank you for the attention to our theme!
There is no option to change the mobile view as there is no such option in the module. It can be done only with the custom coding.
Best regards,
DFD Support Team
Guys, theme is not slow….it’s shockingly slow. I red the comment above about enabling gZip (which is enabled) and to install cache plugin. Cache plugin? That means it’s going to be fast every other time you visit the same page you’ve visited before but not THE FIRST TIME which is the most important thing. I mean, who’s going to return on site when he had bad exp. last time??
Hello Seiffer!
The performance of the site depends on various factors, server settings which appear to be the most important.
The cache plugin cache the site so you will see cached version with correct loading even if you open site for the first time. You have described how browser cache is working, the browser need to load page and cache it after that so plugin will be helpful.
We’ll be glad to test your site and provide you with some tips, please, submit a ticket in our support center and provide us with the link to the site and WP access details.
Best regards,
DFD Support Team
Look, just ONE css file has 3.4 MB. You’ve got to be kiddin’ me?!!! That’s ridiculous.
Please contact us and we’ll check what can be done to speed up the site.
Best regards,
DFD Support Team
Hello… I’d like to purchase Essential Grip for a media library. How Native theme been tested with and/or work well with Essential Grid?
Thanks!
Hello DeepLight!
We haven’t tested the theme with the requested plugin so we are not able to provide you with any information.
Best regards,
DFD Support Team
Hi there, i have updated today DFD native theme and since then wp bakery page builder doesnot appear on existing pages. It is only working when i add a new page. Please help on this ASAP
Hi there. Sorry for this, but i was able to fix this issue. One of my plugin wp statistics was conflicting with wp bakery and only by deactivating it wp bakery is working on old pages and new pages. Hope this might help anyone who might have faced same issue
Hello B-kreative!
Thank you for the feedback! We are glad your issue is fixed!
Best regards,
DFD Support Team
in search page product price does not display how to solve this ?
Hello Alphabetsweb!
Could please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
Hello. I have tested your native template and i can see it is too slow. There is an css file too big: app.css, 2,34 Mb in your thirty_ninth/ demo ¿is there any way to mimify this? any solution? Thanks
Hello Leitmotivmedia!
We recommend you to use cache plugin and enable minification. We also recommend you to enable gzip compression on server.
Best regards,
DFD Support Team
Hi, we have experiencing the following issue.
Lots of URL seem to be duplicated; for each item, both of them work, the correct, with its slug but, associated to them, there are other realley strange, looks like a rubbish slug, but such strange slug, also works.
We need to know the readson why such other url exist and how to make them not appear.
Thanks a lot for your time.
Hello Telemacosistemas!
Could please submit a ticket in our support center and provide us with the WP access details and some more details about the request? We’ll help you to get it sorted.
Best regards,
DFD Support Team
Dear, we have installed your template here. https://goo.gl/BmVV4f. We are having problems with a slider revolution theme called “whiteboard”: https://revolution.themepunch.com/interactive-whiteboard-animation-free-addon/ We contacted Slider Revolution support because the theme font did not display well. They wrote to us:
The style conflict is occurring from your theme, after activating twenty-seventeen the fonts started working perfectly. See screenshots below: http://prntscr.com/lg9yra http://prntscr.com/lg9yz7Please contact your theme author and ask how you can disable styling for Revolution Slider as some of the theme has added their own styling for slider’s element. Kashif
in practice they have used the twenty-seventeen theme instead of ours, and have verified that it was good. But when they reinstalled the current theme, that is, the thirty_seventh / slider revolution font no longer worked. So they ask me, to ask you: how can we disable it for Revolution Slider as some of the theme has added their own styling for slider’s element.
Thank you
Hello Helloimpresa!
Could please submit a ticket in our support center and provide us with the WP access details? We’ll help you to get it sorted.
Best regards,
DFD Support Team
Hello Team, I have send multiple email about customisation service with no response. Can you look into this for me, please? Thank you.
Hello Danzara!
Last ticket from you we have got it April. Could you please resend the tickets one more time and let us know as soon they are sent, we’ll check if we got them?
Best regards,
DFD Support Team
an email was sent to Ellen and I also completed to customisation request form on your site here: http://dfd.name/services/ many thanks
Thank you for the information, seems have found your request. Will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi, I recently purchased and tried to install the theme. For some reason when I activate the theme, my site goes down. I have to go into the database and set another theme as the active theme before my site comes back.
I am not sure what the issue is, I have set the server to meet all the required memory and settings criteria illustrated for the theme. any help would be greatly appreciated.
Thank you
Hello Pixelabstudioz!
Could please submit a ticket in our support center and provide us with the WP, FTP access details? We’ll do our best to help.
Best regards,
DFD Support Team
Hi! I would like to buy this theme but I am worried it would be too complicated for a beginner. Would you suggest a beginner to buy this theme or should this go to intermediate users? I have wordpress site and I would like to use one of your layouts I saw in the demos: I saw one called Fashion Photographer layout, the homepage is awesome, but I wonder if all pages are customisable, and if I can create multiple portfolios. Thanks in advance!
Hello Floramc!
The theme has a lot of tooltips to make it easier n use, anyway, you can contact our team via Envato contact form and we’ll create you user on dev site so you can try to work with the theme before buying.
As for the layouts you can combine and customize them as all features presented on demos and demos are available.
Best regards,
DFD Support Team
Hi! Thanks! If I can give a closer look maybe I can understand if this theme works for me, I am facing many struggles finding one that has enough flexibility on the portfolio and thought given the many possibilities, this was a good choice for me.
Floramc, you will be able to test portfolio and its options as well.
Best regards,
DFD Support Team
Hi,
I really like your template and I’m thinking of buying it, but I have to ask you first if it’s compatible with compliance of the GDPR and the mandatory cookie law for all web sites based or operating in the European Union, as is my case.
I´m waiting for your answer.
Hello Furielex!
You will need plugins for GDPR and cookie notice, our theme is compatible with such kind of plugins.
Best regards,
DFD Support Team
Great theme with a great future! The only one exists when adding images to posts, and adding standard WP galleries. There are no image settings. This is bad. How to fix it?
Hello Viteck!
Could please submit a ticket in our support center and clarify the request a little bit?
Best regards,
DFD Support Team
Viteck, could you please submit a ticket using the link from the previous response and provide us with the WP access details. We’ll help you to get it sorted.
Best regards,
DFD Support Team
Made a request for support. thank
Thank you for the information. We’ll get back as soon as possible.
Best regards,
DFD Support Team
