2102 comments found.
Since updating to version 3.5.5, this is reported in the woocommerce status;
“thefox/woocommerce/order/order-details.php version 3.3.0 is out of date. The core version is 3.5.2”
Please can you fix?
I have now fixed the issue for my site by modifying the order-details.php file, but it will need to be updated in the next version for all other installations of theFox
Dear developer,
Could you post the change log of version 3.5.4?
Thank you very much.
King regards
We updated the changelog 
Kind regards
Hi
I’ve updated to the latest theme version on my local build. But I now get an error saying the parent theme is missing. I’ve checked the theme folder and it is in there?
Regards Wayne
Hello Wayne,
If you updated the main theme you need to update the child theme too, the way to call the theme changed in the latest version, changing the style.css comment part of your child theme should resolve the problem ( where the theme name, author etc is written ).
Contact our support forum if you still have problems.
Kind regards
Hey there,
Please have a look at: https://tranmautritam.ticksy.com/ticket/1773558/
We and our client are waiting too long for a reply.
Thanks!
Hi we cant activate Visual comaposer even after downloading the latest version of theme. we are getting this error message when trying to install the plugin
Could not copy file. js_composer/assets/less/lib/elements_icons.less
Plugin not activated. A higher version of WPBakery Page builder is needed for this theme. Please update the plugin.
Hello Sygmaster,
Please try to :
- Go to plugins and disable and delete the Visual composer.
- Go to Appearance > Install plugin to install the newest version of the plugin.
That should do the trick!
Kind regards
that worked, Thanks
Glad to hear that!
Do not hesitate to re-contact us if you have other questions.
Kind regards
Hi. I’m trying to update the theme with the Envarto Market plugin, but I keep getting an update failed message. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature. I’ve missed a few updates, but need to update to the latest as I’m upgrading the server to php7.2
Ignore this. It seems that account quota was full. Increasing the quota sorted it.
Glad to hear that!
Do not hesitate to re-contact us if you have other questions.
Kind regards
hello, am interested in buying your theme and gone through the whole template designs and they are nice. but i noticed that none of the templates have any sample of section diagonal divider. is it possible to do that in your them?? as i am not a developer
thanks
Hello Achezcc, thanks for contacting us!
It is not possible with Thefox, but it is possible with our latest template :
We recommend Cesis over Thefox.
Do not hesitate to contact us if you have more questions.
Kind regards
Hi,
Unfortunately, Google Maps doesn’t work well right now. This message appear: For development purposes only.
I don’t know what to do. Im using the latest version of the theme.
Can you help me? Thanks in advance.
Hello Xmarleenn,
Now you need to buy credits from google to use google maps, if you are using the theme latest version and use our google maps module you should see a link to explain you need to set your API key.
Do not hesitate to contact us if you have more questions.
Kind regards
Hi, It’s possible to translate the members of the staff section?
Hello Meditecnologia,
It depends on which part you want to translate but it should be possible using the WPML plugin or simply using Poedit and the theme pot file.
Do not hesitate to contact us if you have more questions.
Kind regards
The theme won’t upload. I get an internal error message or “the link you followed has expired” message right after the upload fails.
I increased my limits on my php.ini file and also tried uploaded with different PHP Versions (7.2,7.1 7.0 and 5.6), and did didn’t upload.
Can you help please?
Hello LuxWebDesign,
This is a problem related to the server settings, you can find the recommended server settings in this article : recommended settings
If you still have a problem after this try to contact your host support to ask them if there is any error on the server side.
They should be able to change the server settings in order to make everything work.
If not you can use the ftp upload.
If you need more help please contact our support team.
Kind regards
The changelog is incorrect – it is repeating an earlier change. The date of the last change is 2018.10.31? (there is a 2018.10.13 date change shown after the 2018.10.31 one?)
Anyway – after updating to the latest version using the WP theme upgrade method, WooCommerce reports there is an issue with one of the theme templates;
“TheFox_child_theme/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0,”
Please can you correct this error? No need to open a support ticket – this is a general theme error and will affect all users using WooCommerce, not just me.
Thank you, David
Hello David,
For the changelog thanks for letting us know.
Regarding the child theme, this is something you modified not us, our child theme doesn’t include the WooCommerce templates part.
But most of the time it is not important if the version are outdated because WooCommerce team just “Bump” the version number some time and don’t even change anything in the files itself.
If you see error on your site then you may need to update the files.
Kind regards
Hi,
We bought The Fox Theme and a few days ago the support expired. We were going to renew the support but we´ve noticed that it costs $41 for 6 months, however if you buy the theme again it would be $76.63 with 18 months support.
My question is, can we buy the license again without installing all the stuff again and get the 18 months of support? I´m ok to pay for renewing the support, but to be honest, I don´t get how it´s possible to get 1 more year of support for almost the same price.
Hello Caterideas, sorry for the late reply!
This is Envato that set the price % for the support license, some people do buy new license instead of extending because of the price not being so different.
If you want more information about the support you could try to contact Envato to know why the price is set like this.
Do not hesitate to contact us if you have more questions.
Kind regards
Not sure if this is a bug or if something changed but I had a Recent Blog Posts element on my page and now it no longer works. Instead of showing recent articles, it just shows the most recent article. I haven’t changed anything on the page. I know my support has ended but I wasn’t sure if this was a theme issue or a WPBakery issue. Thanks!
Hello Chsfomaha,
There is no known issue about blog with the theme so it is probably a bug related to a plugin.
Did you update or install anything lately.
The issue is probably related to some changes you made.
Kind regards
Hi, does your theme support custom widgets in the header? An example in the attachment. https://wmpics.pics/di-ZAJF.jpg
I need custom widget areas:
Custom widgets after Navigation, Custom widgets after Logo, Custom wİdgets before Logo, Custom widgets Topsection Left, Custom widgets Topsection Right.
Hello Rooter84, thanks for contacting us!
No we don’t support custom widget before and after the logo.
Do not hesitate to re-contact us if you have more questions.
Kind regards
Demo content cannot be imported
Hello Lifei6868, thanks for purchasing Thefox!
Check this article, if you still have problem after this please try to contact our support team.
Kind regards
hello, how can timeline blog view be enabled for all archive pages? is timeline only possible using the blog type=timeline element in visual composer?
Hello Reneerushbrook,
Unfortunately this is not possible without modifying the theme index file.
Kind regards
i cant active two plugins… layerslider wp and wp bakery page builder… how can i active those two…?
i found out where to active but it says the code is invalid…. so how can i do it ??
Hello Jennsc,
The plugin are activated, what you are trying to do is to activate their license, which is not needed, please check this article for more information.
Please try to contact our support team if you want more information.
Kind regards
Helllo,
I see in the mainlatest-matche that you use this function msp__get_match_team_main_score(). My question is….it’s possible to use not only main score? maybe use other result?
Hello StabiloCode,
This code is not from our theme but from one of your custom plugin.
Kind regards
SnapChat is missing in social links , how to add it ?!
I did and they didn’t solve my issue
kindly still waiting for a solution to my issue , ticket #1738076
Hello Baytech,
Our support team will get back to you as soon as possible.
Thanks for your patience.
Kind regards
Hi. Using the WPBakery plugin in the theme, can you get elements to animate on short pages? As the element(s) are in the viewport when the page is loaded, they are there when the page loads.
Regards Wayne
Ignore this. I found an additional plugin to achieve this.
Glad to hear that!
Do not hesitate to re-contact us if you have other questions.
Kind regards
