288 comments found.
Welcome, I would like to know if there is an option to redirect service content to a regular page.
Hello, what is the layout you want to add this option? please send me screenshot. Thanks
Hola, estoy tratando de instalar el theme que compré pero al cargarlo me aparece el siguiente mensaje: El enlace que has seguido ha caducado. ¿A qué se debe este problema?
Hello, I am trying to install the theme that I bought but when loading it I get the following message: The link you have followed has expired. Why is this problem?
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com or email: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Ok
Hi! I am unable to do basic modifications to the theme, like change the header style. How do I update the most recent version of the theme without erasing all the work I have done on the current version I have?
I am running Wordpress 5.0.3 and UnfinityPlus Theme 1.0.1
Thank you.
Hello, the latest version we have is 1.1.3 when you update the theme will delete what you previously custom. You can backup the current version and update what you add to the latest version.
Thanks
I can not install the plugins…can you tell me what i’m supposed to do ?
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com or email: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
My site is on maintenance mode right now.
I want to know how to make the text render in sentence case. Right now, it is rendering with the first letter in uppercase for all words.
Thanks, Vinod
Hi. I’ve resolved this. I have another issue though. I’ve uploaded both light and dark logos. However, the theme only displays the logo uploaded for the logo light option. Can you please help resolve? Thanks.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com or email: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
Thanks for the response. I’ve created a ticket on your Ticksy interface. Ticket # 1841522
Appreciate your help.
Thanks.
Let me check. Thanks
Hi there, every time I attempt to install the required plug ins the installation fails. Any solution here?
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there,
i can’t import any demo to my site. I’m taking request timeout error message. What is the problem?
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Dear Unfinity Plus Author,
Kindly help in resolving the issues highlighted below as soon as possible.
1. On the Project Page developed, if any Project is clicked the navigation takes you to the correct page. But on the displayed Page, all the menus refused to respond
Kindly view the attached images on email sent via davidilesanmi@gmail.com
I will check. Thanks
Hi, please contact me regarding the issue with my search icon. I need to know how change the colour of the search icon to orange, not just range on hover see its in the black space. https://fmsteelstock.com/
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, Im really struggling with how to make my search icon in menu bar orange instead of black because you cant see it?
https://fmsteelstock.com/ its at the end of the menu bar where there is a gap.Its only orange on hover.
Hello, can you custom css:
@media screen and (min-width: 992px) {
#site-header-wrap.header-layout4 .site-menu-right .menu-right-item.h-btn-search {
width: 35px;
background-color: #f38f2e;
display: block;
height: 35px;
line-height: 35px;
text-align: center;
color: #fff;
}
}
Thanks
Hello, I purchased this theme a few days ago and tried installing the theme/importing the demo content. For some odd reason the demo content i’m trying to install “Construction” is not installing, I keep getting a error 405. I then looked through the documentation and tried installing it manually using the tools>WP Importer.
Using the WP Importer I get this message:
Fatal error: Cannot declare class WXR_Parser, because the name is already in use in /home2/sctrento/fantasticwholehousefans.com/wp-content/plugins/wordpress-importer/parsers.php on line 12
Do you guys have any clue as to why the importer doesn’t work with the theme or why the demo content can’t be installed using the import demo feature? I’m curious as to what I’m doing wrong.
I’m running Wordpress Version 5.0.1 and noticed the WP Importer Version 0.6.4 was updated a year ago.
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I normally don’t write about support or asking for help, but this definitely deserves a mention.
Thank you CaseThemes for being so quick on fixing my issue and transparent with my questions. You’ve handled this issue insanely fast and I can’t express how happy I am with this theme and the support.
DOUBLE THUMBS UP*
Thank you so much.
Hi,
my customer uses the Internet Explorer, Version11 (Windows 7)
The “portfolio-Item” (with “load more” function) is not displayed correctly.
The entries are not displayed correctly after you click on “load more”.
The entries are hidden by the divider.
Do you have a solution for this problem?
(only to use another browser 
)
Thank you for your support. Regards Stefan
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I am trying to install the required plugins (CTCore, CTImport, & CTUser) and every time I try the download fails. This is the error: (Download failed. cURL error 28: Connection timed out after 10001 milliseconds). Are these plugins required and if so how can I get them installed?
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I try to import doctor demo data ….it crashes ….but some part of data got imported. some colors are brown. Also language switch is missing.(top bar). Email to alexk345@gmail.com. client bought but i am using it as template. bought this only for top bar menu switching mainly. its missing.
I sent an email to your email address. Please check
Thanks for your submission!
Regards.
CT, Are there any known WordPress 5 compatibility issues with the Unfinity Plus theme?
Also, are there any issues using this theme and its menu system to work with a standard multi-page website structure?
Hi there,
You can build a multi-page website. All will work fine. Any problems you encounter, we’re always happy to help.
Thank for your submission!
Regards.
Thanks – we will purchase your theme.
Hi, I just bought this theme and wanted to use the Business & Consulting version. But when i installed the theme i did’nt get the opportunity to choose which one i wanted to use. How do i do that?
Thanks,
Hi there,
You can not install sample data? We have over 20+ demo sample for you to choose from.
Thanks for your submission!
Regards.
Hi again, No i cant, i didnt get the opportunity to do it. Can you help me solving this problem?
Regards
Hi there,
Could you please update your question and attach the info site (url site + user + pass for wp) here: https://casethemes.ticksy.com or email: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi again, I have put up a ticket on https://casethemes.ticksy.com . Please help me with this problem 
Let me check. Thanks
Good morning, request a support ticket, the email bounces
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Helloi have an issue regarding of the installation of plugins
cURL error 28: Connection timed out after 10000 milliseconds
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hi , Please i need to changer the order of portfolio How i can do that ?
Hello, did you buy our theme?
Hello, I bought your theme for a customer. Unfortunately the API token does not work yet. How do we get an update for the theme and the plugin WPBakery? Can you help me? Yours sincerely
Hello, I have updated the latest version on the server. You need to uninstall pluign and reinstall: Theme -> Require Plugins
Thanks
