117 comments found.
hi i dowload this wordpress theme but it still say that “The link you follow has expired.” Can’t understand
Hi.,
Thank you for purchasing our theme and contacting us.
Kindly note, before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/After check your server limits, Go to Dashboard > Appearance > Themes – > Add New > Upload Theme > Browse the actual theme zip file and install the theme.
Note: Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme, etc. So unzip the package and find the actual theme folder then install theme.
If your WordPress up-loader does not work. Please connect your server via FTP Go to WP-folder -> wp-content -> Themes – > Paste actual theme directory folder via FTP.
For the purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
How can i download the latest version of WPbakery?
Hi.,
Thank you for contacting us.
Kindly refer the below link and video for how to get updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QWatch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi Guys, The white overlay load seems to take a very long time to load the content on the demos and on your “Choose demo” page. Is it possible to turn the white overlay loading off?
Also this theme fails GTmetrix. Can you speed it up to standards? https://gtmetrix.com/reports/gardening.dttheme.com/Yx9i9X3aHi.,
Thank you for your interest on our theme .
1 ) Do you want to hide this section – http://prntscr.com/nvcdhl , then yes it is possible . You cna easily disable our loader animation .
2 ) The Google page insight have changed their methods and most of the sites has this issue. We have now updated the page speed. We will update the theme soon to the latest method as soon as possible.
And we have not optimized our demo images – http://prntscr.com/nvceb5 , and we have not used any cache plugins . So after purchase you can optimize and use cache plugin . so that it will increase the theme speed .
Regards., DesignThemes Support.
Legend! Just what I needed to hear. Thanks.
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi! How I can update theme from v1.3 to 1.6 without problem?
And HOW Delete Slider Revo on Main Paige?
Hi.,
Thank you for contacting us.
1) Please follow the below instruction for how to update the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/ https://www.youtube.com/watch?v=AKmWheWmuv8Note: Before update the theme you need to take a backup of the theme, theme settings and database.
2) The go to Dashboard > Pages > Edit the Home Page move to Slider Options under the page editor here you can disable the option “Show Slider” NO to remove the slider from home page or Choose the Slider (Rev or Layer) and select the imported slider as home slider update the page then have a look.
http://prntscr.com/nrqppyIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thank you! I have third quastion: dt_sc_email text=”accents@list.ru” / [dt_sc_phone_no text=”+375 (44) 522-22-21” /] – How to clickable phone like link with – <tel:> ?
Hi.,
As of now we don;t have a link option in our shortcode , if you want to add then get back to us with your WordPress and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes . So, that we will check your issue and fix it ASAP!
Regards., DesignThemes Support.
Preview not working. Please check.
Hi.,
We have checked our theme preview, its working fine. Please have a look.
http://recordit.co/vNlkTezVDvIf you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I used smush compression Plugin on theme but unfortunately, i lost image quality and i deactivated the plugin and install the theme again, but still images are showing loose quality. can you provide any solution for that. I will wait for your prompt reply.
http://agileinfotech.in/artificialgrass/Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/We have checked your site ,
- It seems you have not assigned the menu location – http://prntscr.com/n4hybj , so that only it displays like this . Kindly get into admin Panel > Appearance > Menu > Manage Locations > Assign the menu location properly .
- It seems you have not activated ultimate add-on – http://prntscr.com/n4hz5s , so get into Admin Panel > Appearance > Install plugin there you have to install /activate ultimate add-on plugin .
- Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
Item ID: 19269438
Item Purchase Code:
Purchase Date: 2019-03-21 15:40:41 UTC
I am trying to set up the Demo Content in below link
not installing succesfully.
Also its showing Time Execution Error
Hi.,
But it seems demo installed completely . So if you met any issue kindly send us some details with some screenshot.
Regards., DesignThemes Support.
but why the images are showing Blur
Hi,
Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Ref : http://prntscr.com/n4j7rt
Purchase link – https://www.dropbox.com/s/fmkcqngs1udkqic/Gardening-image-purchase-links.txt?dl=0
Regards., DesignThemes Support.
Also, How I can reduce the loading time. I have selected just few pages but still theme loading time is too high. so how I can reduce the load time. please check my website link below:
http://artificialgrasstucson.com/will wait for your prompt reply…
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
Refer : http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Item Purchase Code: 7ba26504-fbf8-4ed2-a9ce-bc96d67ea2e4
just waiting for your prompt reply..
I’m sending you my link once again. please check it
http://agileinfotech.in/artificialgrass/Hi.,
1 ) It seem you have not been installed / activated ultimate add-on plugin . So kindly activate it .
2 ) Then do you want to increase the site speed ? then kindly refer this link – http://support.wedesignthemes.com/knowledge-base/how-to-increase-the-theme-speed/
Regards., DesignThemes Support.
I used above method to increase the load time but still not
you can check this link: http://artificialgrasstucson.com/home-ii/
how to remove green screen of loading ?
I used w3 total cache, Smush and other tools for optimization
please help me so that i can increase the load time
please suggest and I am waiting for your prompt reply
Hi.,
1 ) You can disable the green loader here – http://prntscr.com/njfxfw
2 ) To increase the theme speed , Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Is there a way to disable the Breadcrumb?
Hi.,
Yes , it is possible . Get into Admin Panel > Appearance > Gardening options > Layout > Others > Show Breadcrumb > NO > Save All .
Ref : http://prntscr.com/mq9f2i
We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTHoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi, I can’t able to install or see the RT Demo importer plugin , I have licence which i bought. unable to install demo data..
Hi.,
You can easily import our demo via unyson plugin , kindly refer this link – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Regards., DesignThemes Support.
Hi is it compatible with PHP 7.1 and above?
Hi.,
Yes, our theme is compatible with PHP 7.1
Regards., DesignThemes Support.
Live Demo isn’t working. Any idea when it will be fixed?
Hi, I have a pre-sale questions. 1- I know the images which you have used in the demo are all licensed images, how much cost if I want buy them? 2- How much cost me if I want to remove the design copyrights? (© 2016 GARDEN TEMPLATE BY DESIGNTHEMS. ALL RIGHTS RESERVED)
Hi.,
Thank you for the interest in our theme and contacting us.
We have used most of the images from shutterstock.com. You can buy the image from there with the subscription plans.
http://prntscr.com/lrx7egAfter purchase the theme you can change all the content as per your needs including copyrights section with our theme options.
We have offer a setup service as free of cost for basic installation and import the dummy data as per our demo site with dummy images.
If you are looking for basic installation and setup only means we can able to help on this with free of cost. Just purchase the theme then mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi.,
No, The dummy image comes along with the theme when you import the demo content, after import the demo content you can replace the dummy images with you own image or purchase the image from shutterstock and replace it.
Yes, you can easily remove it and replace with you inflammations with our theme options.
Regards., DesignThemes Support.
Can you also send me the latest version of WPbakery please?
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest version of slider files.
Regards., DesignThemes Support.
hi im cant install all the plugins, im getting a error:
An error occurred while installing DesignThemes Appointment Addon: The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file
tks
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
sent
Hi.,
When we have visited to your site , you have already activated our appointment plugin.
Ref : http://prntscr.com/lk5ky0
Regards., DesignThemes Support.
Hi, can you also send me the latest version of WPbakery please ? And i have a troubleshooting, sometime the page is crashing, any idea why ?
Also i have some js error :
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,moxiejs,plupload&ver=4.9.8:3 Mixed Content: The page at ‘HTTPS://mydomaine.com/wp-admin/post.php?post=10508&action=edit’ was loaded over HTTPS, but requested an insecure font ‘http://fonts.gstatic.com/s/opensans/v15/memnYaGs126MiZpBA-UFUKWyV-hs.ttf'. This content should also be served over HTTPS.
Hi.,
Thank you for contacting us.
1 ) Your Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation the purchase code only for the theme not for the plugins.
We have sent the latest version of the plugin files to your mail ( michael.attal@hotmail.com ). Please update it.
2 ) Kindly send us some screenshot , where / when you have met this issue , along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Thanks you
Hi,
Thank you very much for the 5 star rating and appreciation. Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
We greatly appreciate your feedback and we hope that you are enjoying the theme and support, you feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
How can i download the latest version of WPbakery for this?
Hi.,
Thank you for contacting us.
We have sent the latest version of the plugin files to your mail ( achivell@gmail.com ). Please update it.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. We know you’re quite busy, but if you don’t mind, please be sure to rate our theme for us! If not don’t forget to rate our theme!! Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmIf you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Thanks in advance.
Regards., DesignThemes Support.
Hello rsriram, this is a pre-sales question. For lawn services, it is vital to me that we get customers to request a quote immediately so having a quote form at the top and integrated with the top banner is highly desirable.. I am somewhat familiar with visual composer but familiar with UX builder.. can I make a nice top header image with form integrated to the right to prompt action from visitor?
Hi
I have a pre-sale questions
In the detail said if i buy this theme It will not included demo’s images. is right?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, the images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, After purchase the theme, we will send you the purchase links to purchase those images.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Not getting a support reg email confirmed, have checked spam etc. Basically I want to know how to add links to the buttons used on the site? As seen on the ‘view demo’ button on the base of this page https://gardening.dttheme.com/garden-guide/ does it go within the shortcode?
Hi.,
1 ) We have updated your password and sent to your email id dan@yostrato.com . Please have a look at it.
2 ) Kindly refer our another theme knowledgebase link for how to add a link to the button ,
Ref : http://support.wedesignthemes.com/knowledge-base/veda-how-to-link-the-button/
Regards., DesignThemes Support.
nice job! Is this theme have one-click import button ?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, you can import the demo content with one click.
For the purpose of demo content import we have used “Unyson” plugin to import the demo contents. You can get the site like our demo site with dummy images.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I have tried to figure out where to manage/edit the email, get a quote, contact number and social media icons on this theme: http://demo.ocdcreative.com. This is the area i’m referring to: http://prntscr.com/kidrv2 Can you please steer me in the right direction where this can be edited?
Hi.,
Get into Admin Panel > Appearance > Gardening Options > Layout > Header Option ,
Refer : http://prntscr.com/kiey8l
That is a great help. Thanks heaps. One more thing, is it possible to have the social media links open in a new window?
Hi.,
Yes , you can add target attribute in that shortcode ,
Shortcode :
[dt_sc_sociable class="" target="_blank" /]
Regards., DesignThemes Support.
