604 comments found.
Hello, this theme is great, however I don’t see where to EASILY change the main font size of the paragraph text throughout the site without putting in a ticket. (Any other theme I’ve purchased, this was easy to do. Am I missing something?)
The font, as-is seems tiny in comparison to other sites (like it needs to go up a font size or two).
Hello,
In the Appearance you can find Fonts & Colors section. It allows you to create/customize color schemes and manage theme’s fonts. Please open Fonts and colors->Fonts->and edit “Text” field.
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Can I use this theme on more than one site?
Hello,
With the regular license, you should use the theme, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee. You should use the theme for 1 project only. If you want to create the 2nd project, please buy the theme again.
Regards
I installed this theme but when I’m trying to install Required Plugins I have this error: Something went wrong with the plugin API.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
I was wondering why the social icons aren’t showing up in the footer. It displays as text even though I have “Text and Social Icons” selected in the Theme Options. Not seeing anywhere to fix that.
Hello,
Please make sure you’ve chosen them in Theme options->Socials. Please learn more here: http://jacqueline.themerex.net/doc/#to_socials If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Yes, already did that when I first made the site. Will submit a ticket now.
Thank you!
Hello, First of all I try to make a support request but your ticket system at ” https://themerex.ticksy.com" show the following message: Sorry, that purchase code is for a different Envato product…. it is very funny as I entered a few time the exact purchase code find in my account. My request is regarding WPML translation: We have installed WPML and translated most part of our site. But we are not able to see how to translate the folowing parts: - ALL SERVICES - ALL MENU ITEMS Would you please guide us how to translate these parts as they are not in String translation part in WPML.
Would you also check your support system to see why our purchase code is not accepted!! Thank you
Hello,
Please take our apologies for any inconvenience caused. As we can see you have registered successfully in the ticket system. Could you please try to submit a ticket again or submit it to the Pre-sale category and it will be moved to the proper category.
This will be faster and more effective.
Regards
I am sorry, but your systems does not let me to send the support request and shows the same message, I just tried 2 times now. Maybe you can arrange your support system and see what is wrong… or give me an email that I send my request as I have to send you admin area and passwords I can not post it here. Thank you for your attention.
Please take our apologies for any inconvenience caused.
Please submit a ticket to pre-sale category and it will be moved to the proper category.
Regards
Hi there, can you tell me what you are using under the section, “Our Services” on this page? http://jacqueline.themerex.net/services-2/ (Sorry I don’t like inserting demo info but this looks like “Tabs” but I don’t see this option… or better yet, do you have a FULL list of elements / features with examples as a lot of developers provide? I didn’t see this only a small one under shortcodes.
Hello,
This is [trx_tabs style=”2” initial=”1” top=”6em”] shortcode. Please learn more about it here: http://jacqueline.themerex.net/doc/#sc_tabsRegards
I found it however, what are the image sizes that you are using within the tabs on this page?
We use 874×998 px image dimension.
Regards
Are you referring to the images in the tabs??? That seems too large for those pictures. I’m not referring to the images the bottom but the ones that appear when you click through the tabs section towards the top.
For example the dimensions of this image wp-content/uploads/2016/04/3-1.jpg is 392×448 px.
Regards
Hello,
Why doesn’t the user menu show on mobile? It so important – it’s need to be there. Please help!
Thanks,
James
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi, you ticket system still isn’t accepting my purchase code! So I cannot post a ticket, I’ve told you before that I haven’t been able to post any tickets – it seems ridiculous that I have to ask for support for your support system!
Please can you answer my above question asap?
Dear JamesPrismall,
Since, there’s no user menu in mobile version by default, your request requires css files editing and we provide such information in the tickets only.
As we can see you have registered and logged in to the ticket system successfully. If you still have the issues with ticket submitting, please create a ticket in Pre-sale category and it will be transferred to the proper category.
Thank you!
Hello, I just purchased this theme and am used to the traditional look and visual composer. I’m don’t really like the way it looks now when trying to build pages. How do I get back to the traditional way? When I try to go to Edit with WPBakery Page Builder (it’s the front end) when I go to the backend, it looks like your page builder but I’d like the traditional wordpress one – but using the WPBakery.
How do I get there?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
The visual compser is not working anymore in WordPress 5.0.1 . Please advice. www.epitomemedspa.com
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and we’ll provide you with the latest plugin version. Thank you!
Regards
I’m trying to translate one section of the contact form “I agree that my submitted data is being collected and stored” to French, Catalan and Spanish however it won’t change. The second part of the agreement changes fine. I’m using Loco Translate.
Hello,
Please edit it in the Theme options->Other tab: Text with Privacy Policy link – Specify the text for the checkbox in a default form. This text will be displayed before the Privacy Policy link. It works only for forms that are built using trx_form shortcode.
In order to add/custimoze the Privacy Policy link, navigate to Settings (WP Dashboard) > Privacy and specify the page that will be used as a Privacy Policy one.
Regards
Hi-
I’m also wondering when Visual Composer (WPBakery) will be updated. Those of us who have purchased the theme can’t update this out-of-date plugin until you’ve updated it on your end.
Many thanks!
Hello,
WP Bakery page builder is a part of the theme and with every new theme update, new version of WP Bakery page builder is attached. Also you can contact to us and get the latest version of WP Bakery page builder in the ticket https://themerex.ticksy.com/
Regards
Hello,
When you will update Visual Composer?
Thanks.
Hello,
WP Bakery page builder is a part of the theme and with every new theme update, new version of WP Bakery page builder is attached. Also you can contact to us and get the latest version of WP Bakery page builder in the ticket https://themerex.ticksy.com/
Regards
I am having difficulty changing the color of my appointment site. I can’t also send you a “private message”.
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get qualified assistance. It will be moved to the proper category. Thank you!
Regards
What font is the Jacqueline text in?
Hello,
This is Rufina Regular font.
Regards
Hello,
I cannot seem to use your support system for a start. Second, I can’t seem to be able to have a white font navigation menu for transparent background and a black font navigation for a light background. Can you please help?
Thanks,
James
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. If you have any difficulties with ticket system, please submit a pre-sale ticket and it will be moved to the proper category. Thank you!
Regards
Dear support,
I’ve read all your documentation on how to install a child theme in case i would like to update my website. I’ve also called a friend who’s a developer himself. In your documentation we read that if we installed the child theme we could update our website (and theme) to the latest version. We’ve made a backup before we even started adjusting things, just in case.
After we installed the child theme we didn’t activate it immediately, but at that point we saw that our website was displayed incorrectly. After some little searching we saw that our custom options (CSS, JS and Google Analytics) were gone???? We started over with the backup we made before, but to our surprise we saw the same problems we had before, none of the custom options were there.
How is that possible? After a full backup all the custom options were gone? We would like to have an explanaition for this, after all this is a theme option that seems to fail, we have a bunch of backups but none of them will give our custom theme options back.
Is their a custom adjustment we need to make to get our custom options back? If so, please send us some additional information.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
hi. how can i change booking language ?
Hello,
If you want to translate the booked plugin, please check the following article: https://boxystudio.ticksy.com/article/3235/
Regards
how can i change header logo ? its not possible to change ? gulddesigner.se
Please edit logo in Theme options->Header tab->Logo image/for Retina – Upload your main/Retina logo image.
Also please check it under Pages->Home->Theme options->Header tab.
If you still have any difficulties, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi there, I am trying to make some general changes to the theme under Theme Options, for instance Top Panel Style to minimal, after saving it, nothing changes.(I have demo data installed) – I tried this theme out quite a while ago without having this problem, but now that I am ready to use it I can’t seem to get it to make changes, maybe it is because I am using a newer version of wordpress?
Any help would be appreciated! Bob
I figured it out, needed to make the changes on the pages themselves! Great theme 
Hello,
Great Well done!
Best regards
Hello. Like this template I bought it. But the images do not come with them. Tell me where can I get these images?
Hello,
We have used the pictures from: http://www.bigstockphoto.com/All clipart images included in this theme are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
We can provide you with the list of image ids used in the theme, just contact our support team https://themerex.ticksy.com/.
Regards
Hello,
I am using WPML and i want to show language switch flags in mobile. I want the flags to show beside the Cart/basket icon when in mobile view
Thanks
please disregard
Hello,
Well done! Feel free to submit a support ticket at https://themerex.ticksy.com/ – if you still need our assistance. Thank you!
Regards
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