3847 comments found.
HI, the website is doing very poor on mobile, infact when I check the your theme url in the google insight tool for mobile, it does really bad and open very slow
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.goodlayers.com%2Ftraveltour%2F&%3Btab=mobilethe same problem is with my website as well, please tell me how this will be fixed as it’s very bad if I m planning to take this on grand scale,
my site is www.planvisitindia.com
Thanks, Abbas
We will check and see if we can do anything about this or not.
Thanks!
HI Goodlayer team,
Please tell me by when I can expect the update?
Thanks, Abbas
Hi,
Unfortunately, we can’t really specify the ETA. :/
However, we will try our best to have a look into this issue.
Hi, does the recent update is including major update for the WP 5.0?
Yes, it does 
How can we modify the icon at the top of any tour ie, Duration, Availability, From, To. I want to put different icons here
Hi,
We have a way to setup information section, so you can change the icon in page builder and not need to touch in plugin file, please check my step below:
Step 1: http://take.ms/1a5Cu
Step 2: http://take.ms/AR1MZ
GoodLayers Team
Thank you so much!
Hi,
I modified the enquiry form as per the instructions shown in this link after the update – https://support.goodlayers.com/document/2017/10/06/tourmaster-modifying-the-enquiry-form/
Enquiry form got modified, but it shows up only on login and not after logged out. You can check the issue here : https://jaitravels.co.in/tour/2-nights-3-days-rann-utsav-tour-package/
Please help!
Hi,
Currently, I’m logged out from your site and this is what I see: http://take.ms/YddGC Is it the correct form?
Worked after sometime.
Hello.
We want to add a new payment method to our website.
This payment method is owned by a bank in Turkey.
What kind of method should we use?
Which files should we edit?
Hi,
Sorry for late reply.
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
However, if you know how to cuztomize, we will get back with file list that you need to modify.
Is it compatible with wordpress 5.0?
Hi,
First of all, Thanks for your interest
Yes it is
How easy will it be to add a Custom Payment Gateway? Precisely Paystack https://developers.paystack.co/docs/getting-started
Hi,
You have to customize theme’s code directly in this case, we can only guide which files need to be done. It depends on coding skill as it can be quite complicated.
Okay, If you are taking this on as an additional service, how much will this cost?
Hi,
Unfortunately, We do not accept any additional projects currently as we are really busy these times
However, you can consider this service for customization : https://goo.gl/k6gP1O
hello, after the last update of the theme I encountered a problem on the buttons of the Gallery and Video of the single tour.
sample link to the site: https://www.wildlake.it/tour/postazione-10-wild-lake/
Hi,
Could you try saving the theme option once and see if this helps.
If not, please provide your wp-account back via goodlayers profile page so we can investigate about this.
https://themeforest.net/user/goodlayersThank you.
also i have a problem when the tour, you can see when you want book a tour , you select date and person , and the total stay 0$ even if i have enter the date in the tour. website i am building this is iwebvietnam.com to check the problem, when you book any tour, no total to pay. But if add tour service, it add up the money for that. Weird.
Oh ok, can you provide wp access after you’re able to submit a ticket? We will help checking on this closely.
I try again to subkit ticket after receive email from Envato but still not working. I cannot open ticket. Do you want I send you my purchase code and receipt here? OR you can email me directly to: info@scubadivevietnam.com
I just renew my support but my license code still not work and I not receive a new license code with my recepit. When i download the product and license code, still have the inative one. How to fix that?
Could you please try to go to the support site again and try to login again?
1. Note that before you’re logging to the support site with Envato account, go to Themeforest.net and make sure that you’re logging with the account that purchased the theme. http://take.ms/pLIO2
2. After logging in and didn’t see the theme in the list, please follow this : https://goodlayers.ticksy.com/article/9073/
3. If still doesn’t work, try to login using purchase code instead: http://take.ms/NgInf (Click on “Submit a ticket” button, choose the theme and put the code), the purchase code can be obtained here: http://support.goodlayers.com/purchasecode.png
4. After following all instructions and still doesn’t work, please send us the email address that you want to register to the support site + purchase code, we will check on it directly for you. Please send it through the form in our profile page.
Hope this help
Still the same, I just try. The email adress that I buy the theme in 2017 and that I buy the extended suport yesterday is the same: info@scubadivevietnam.com
Thanks but can you please send me the purchase code via the form in our profile page as mentioned in 4.) I need to code to help you with the ticket issue.
But it does not let me send it without the authentification (thru envato or thru Purchase code) that must be enter prior to submit and it give me error and not send.
Oh no, I meant the form on the right side in the page
Please send your email and purchase code from there. I will help checking out
I like your theme. But there are some features missing:
- Multivendor ( guides should be able to upload own tours ) - Livesearch ( search form that similar to Google Autocomplete ) - Fullpage Homepage - Filter on Tourlisting ( price, destination, date, etc. )
Im sure you will crease your sales if you add the features
Thanks four your feedbacks!
Hi,
After updating the Goodlayers Core Plugin, the whole site got broken.
Fatal error: Can’t use function return value in write context in /home/jaitr1gr/public_html/wp-content/plugins/goodlayers-core/framework/function/media.php on line 185.
Can you please look into it immediately as our site is down because of this issue
Hi,
Could you replace the file ( /wp-content/plugins/goodlayers-core/framework/function/media.php ) with this new one to fix this.
https://drive.google.com/file/d/1T38mScYjwiraCg5pFQHsq5Gheo_5M1hF/view?usp=sharingHi, how do I remove “Related Tours” from packages that is all the way on the bottom? Thanks
Hi,
You can disable it in: Tourmaster > General > Single Tour.
GoodLayers Team
Goodnight. I am writing to ask you if the theme is already compatible with Wordpress 5.0 and PHP 7.3. Thanks
Yes, but make sure that you’re using the latest version of the theme
After updating the Theme and Wordpress to the latest versions, I am observing that the gallery of the tours are not working properly. You can check it in the following url: https://travel1tours.com/en/tour/machu-picchu-day-tours/
Hi,
Could you try saving the theme option once and see if this helps.
If not, please provide your wp-account back via goodlayers profile page so we can investigate about this.
https://themeforest.net/user/goodlayersThank you.
Hi, when I make a search and I select e.g. Ascending order, I get a duplicate pagination at the end!
https://aegeanoutdoors.com/search-tours/?tour-search=&tour_category=one-day-tours&tour_tag=hiking&duration=&date=&min-price=&max-price=&rating=0Any ideas how to fix this? Thanks
Hi,
Could you try updating the theme and tourmaster plugin to latest version and see if this helps.
I updated the theme and checked the changelog as it said the following updates:
add tour category archive title background
change header title to h1
add breadcrumbs align option …
But those updates or new foundations don’t work on my site, why?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I try to change the contents, except I go to see but nothing has changed but in the back end it works, if I update the page it returns as before ignoring the changes
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello this is the third comment i am making and i am trying to tell you that your theme is not mobile friendly. I was creating my tour pages and all of a sudden i received an email from google saying that my tour pages are not mobile friendly. This happened after i created around one hundered tour pages.
http://tinypic.com/r/2wf5mxy/9- When i check the tour pages i notice that the problem is with the image gallery. When i remove your image gallery from tour pages it becomes mobile friendly again. Now i have to either change the image sizes once again on all tour pages or i have to find a plugin to use as an image gallery.
Then please paste the my on the test page and run the online test. The result will be this page is not mobile friendly.
http://tinypic.com/r/o937gi/9*So please tell me is there another way of sorting out this problem. Or i have to resize all the images in 100 tour pages on by one.
PS: i added all the urls , images etc. To make you understand what i am trying to explain you. As you didnt understand on my last 2 messeges.
Hi,
I tried take a look on single tour and it’s work well for me: http://take.ms/WWnex . But I still got some problem with: Redirection error and seem it’s relate to hosting provider or cdn provider, could you check it with them instead?
Reference: https://productforums.google.com/forum/#!topic/webmasters/cL_zZavmjlo
GoodLayers Team
Hi, I am very keen to purchase the theme, I have the intetion to use it as a b2b Travel site can ask you if it is possible the visitor of the website not be able to see any price if it is not login in the system? thanks in advance And as soon as logs in to have the full expririence of the website
Hi,
First of all, Thanks for your interest
Sorry, we don’t have such a feature :/
İ have to tell you that your theme is not mobile friendly. This is a serious problem that you have to check and make an up date perhaps. This is sad becuae i notice this problem too late after creating many pages. ı need to make all the changes on the gallery now i am changeing the images 550*450 and if it goes on perhaps need to upload a plugin to create my own image galleries. which is lots of work to do.
Sorry, not really sure what exactly the problem is. Can you please provide screenshot with description of the problem so we can understand precisely?
