Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

Can you please clarify where have you hosted this font ?

Thanks, Ibrahim

How do i add custom font name: ”Phetsarath OT” font-family, (Link to download the font here: https://phetsarath.gov.la/File_Download/downloading.php?id=3c59dc048e8850243be8079a5c74d079&rec=21.

Hello there,

Thank you for getting back. If you want to add your own fonts, please follow the instructions given in this tutorial :

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thank you. I found a solution

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.

for your information that header example, it is sticky header, i would like to have same

Hello there,

Thank you for reaching us. The changes you’ve requested would take considerable amount time and unfortunately we are unavailable to help you with this. I am sincerely sorry.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Yes, you can update the theme to WordPress 5.0. Please make sure to use classic editor plugin and make sure all other dependent plugins are WordPress 5.x compatible as well.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and also let me know your website URL ?

Thanks a lot, I have already opened a ticket #34691. You can check there.

Let me look into it and get back to you as soon as possible.

Hello there,

Thank you for reaching us. Can you please clarify which pro you are referring to ? Do you have a link ?

Thanks, Ibrahim

Hello again,

Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

I’ll share with you the youtube video link on Monday. Thank you for your patience and understanding.

Kindest Regards, Ibrahim

I completely understand, please take your time and make it better. If you found some glitches in the process to play with elementor, please write it down in tips.

Electro is really really easy with WPBakery Page Builders & Options there below at page, selecting page template and there you go.

Eventhough, Playing with Elementor is too easy, still there is tedious job to get started with Electo + Elementor.

Hello again,

Thank you for your patience and understanding. I sincerely appreciate it. I’ve added an elementor tutorial here : https://www.youtube.com/watch?v=PkC5g_S-Vok&feature=youtu.be

Please take a look and let me know if you have any questions.

As for flickering in products, I recommend using at least 2 products in carousel ( carousels are meant to show many products in single line ). If you want a CSS based solution, I can provide you with that. Please email our support.

Thanks, Ibrahim

wp bakery its doesn’t work. how? help me, give me a tutorial

Hello there,

Thank you for reaching us. Have you updated WP Bakery Page Builder to its latest version by updated the theme ? Please clarify. The latest WP Bakery Page Builder is v5.6

Thanks, Ibrahim

custom “home v4 option” page?

Hello there,

Thank you for purchasing our theme and for reaching us. You can edit all home page elements from page options. Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v4/via-page-template/#home-v4-page-options

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to resolve this issue : https://gist.github.com/ibndawood/d3533bd209c5dd3a3c3e50af79126c02

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please use this plugin to manage badges for your products: https://wordpress.org/plugins/yith-woocommerce-badges-management/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please enable “Page Content” in page options to remove the elementor error message.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I’m waiting an answer from you.

I believe my colleague has already responded. Please do not hesitate to reach us if you have any questions related to our theme.

Thank You

Hello there,

Thank you for purchasing our theme and for reaching us. Have you added vendors ? Please note support for vendor plugins are best provided by the vendor plugin developers as the theme does not interfere in their workings.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Ok thanks for the information but i have added the vendors and i see no vendors in my list. And i noticed some icons are missing on the vendor dashboard. Icons for the DASHBOARD and REVIEW module on the vendors dashboard.

Hello there,

Thank you for purchasing our theme and for reaching us. I’ve responded to your questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is a WooCommerce theme and supports all features of WooCommerce. By default WooCommerce is for single vendor only.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please check your message settings in your contact form 7. If you’ve not configured correctly you’ll get hardcoded values instead of real values.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

I’ve never played a setting. I’m using the form made by you. But I’m having problems. Please correct the problem.

Here is the documentation : https://themeisle.com/blog/how-to-set-up-contact-form-7/ Please go through this and let me know what you’ve missed.

Hello again,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello again.

Yes, I am the developer of the owner. I’ll ask him to contact the theme purchase account.

Very thanks.

Hello again,

Thank you for getting back. From your screenshot I don’t see any issues. I don’t see any reasons for it to disappear because the products carousel uses WooCommerce shortcodes.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Please email our support your WP admin details. I will check what the issue is.

Thanks, Ibrahim

I did.. and this is my email: a.a.k.7500@gmail.com

Hello again,

Thank you for the details. Let me check this and get back to you as soon as possible.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme does not store any data so there is no reset. Please make sure you are following all instructions given here : https://codex.wordpress.org/Moving_WordPress

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim