23251 comments found.
Hello, just purchased and downloaded Porto theme, but due to internet failure i bought it twice. Can i get a refund of the second purchase?
Hi,
Sorry to say that but you have to contact Envato for that because purchasing and selling of the Items is in Envato hand.
Thanks.
ok thank you anyway
Most Welcome!
Hello there,
Just wanted to ask a few questions before purchasing the theme:
1- Is the code very secure? I kind of want to create a critical website so need something with consistent updates when ti comes to security and preventing exploits.
2- If I ever need help for further customization of the theme, are you willing to do that? If so, how long do you usually take and how much do you charge.
3- I want to run the website in 2 languages, should I purchase the WPML CMS plug in or is it included in this theme?
Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, The code is very secure and if you want further security you can use any third party plugin and restrict the unknown users to access your site as well.
2. Yes, We also provide the Customization services as well, and how much it takes time and cost, It depends on the Customization nature, and Regarding Customization, you can write us at nicework125@gmail.com so that our Customization team will describe more about Customization in detail.
3. Yes, For using/running site in Multi-Language you have to purchase WPML as this is not included in the Theme Package.
Thanks.
Thank you for the quick reply! I went ahead and purchased the theme. A couple of quick questions if you don’t mind answering them:
If I’m going to build the website using this theme on a test server for staging purposes then move it to my client’s website, is there any specific thing I need to know or do?
Also in order for the theme to always be updated and secured without losing changes I’ve made, do I need to setup a child theme or is that already done with this theme?
I’ll purchase the WPML and see how that goes too since I need the website to be in 2 languages.
Thanks!
Hi,
1. For creating the site using Porto WordPress Theme first on the Test server and then transfer the site to Live/the Main server, you have to first deactivate the License from the Test site, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
2. If you want to Customize the Theme files then you have to use Child Theme for that because Child Theme will save your Customization whenever you update the Theme and if you do not want to Customize the Theme files then no need to using Child Theme, and for creating Child Theme, Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Hello, I tried installing the theme following your video instructions and I ran into these errors:
Parse error: syntax error, unexpected ‘[’ in /home/.../wp-content/themes/porto/inc/lib/color-lib.php on line 16
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/.../wp-content/themes/porto/inc/plugins/plugins.php on line 24
I searched here and you replied with PHP version errors for people who got those, I checked my webhost control panel and it says:
PHP Version 5.6.38
Can you help me please?
Hi,
Please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hi, how can I move the woo commerce category description to the bottom of the page instead of the top? Like to hear from you. Kind Regards, Denny
Hi,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you please help me how i can change this icon witch i send you on image!
https://imgur.com/uppijV5Thank you !
Hi,
You can change it with the help of Custom CSS, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the Cart Icon value in the code as per your requirements and you can find all the Font Awesome Icons here: https://fontawesome.com/icons/shopping-cart?style=solid
.add-links .add_to_cart_button.product_type_simple:before {
font-family: "FontAwesome" !important;
content: "\f07a" !important;
}
Thanks.
Hello, I set up header in theme options. How can i setup different header for post type and for specific page ?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Is it possible to have vertical megamenu that will show all sub menus to have same height as main menu look at this size https://jumia.com.ng
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can create the same sidebar menu with sub menus using Porto WordPress easily.
Thanks.
Hello Team Porto,
I want to ask, is it possible to implement a porto block in revolution slider as shortcode ? Thank You
Hi,
Yes, I have tested it at my end now, and it is working perfectly fine, You have to add a block short code on the particular slide of the Slider Revolution by adding it as in the Text/HTML layer like “[porto_block label=”” name=”menu-ads”]” and it will work for you.
Thanks.
Hello please how can solve this issue? I can edit the custom css, the warning message reads “Redux Framework Warning. select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..” this warning includes js and ace editor. I have refreshed severally still the same
Hi,
Please check once after deactivating all the third party plugins and removing the server, site and browser cache, if your issue will not resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Help, Product Images NOT showing, even right from the Add New Product on Admin, What am I doing wrong, What have I enabled/disabled? Please help me out. Thanks
Hi,
I think it is your site any third party plugin confliction issue, so Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache hope you will not find an issue and then activate all the third party plugins again one by one and check which one is creating an issue on your site. Otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
hi, there, I want to ask whether the “porto concept like the slide revolution affect the website speed a lot”
Hi,
No, This will not affect the side Speed a lot, Site Speed is something which can be achievable using Customization, You can read our Tested and Recommended solution here: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Thanks.
How to enable password field on the registration page? I set Registration Form as full Info and remove browser cache many times but it won’t work.
Hi,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Accounts & Privacy and un-check option (When creating an account, automatically generate an account password) under Account Creating and save changes and check your site after removing the browser cache, Please see this screenshot: https://pasteboard.co/HRE1OcB.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can I ask you something. Purchase codes can only be active in one domain or multiple domains
Hi,
Please read about License Policy here: https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Thanks.
Hello,
I want to list the members on my “about us” page, but I want those not to be clickable. I found a few requests for this in your comments in the past years, but the code has changed much since then… how can I do this and would you please rather include this function in the core as it seems a number of people want to do this.
I answered my own question. It seems the best option is to use the image frame with captions shortcode. This was I can then also disable the whole members module.
Or maybe not… sorry for the noobish questions I just installed the theme and it’s very different from the ones I used before.
So I used the VC module image frame, but there are not many options there… How can I achieve the same effect as in your example here:
http://www.portotheme.com/wordpress/porto/shortcodes/image-frames/the style with captions that also has the social icons below.
Also, I have been reading your comment section for the past hour and you always say that the shortcodes are found here:
http://www.portotheme.com/wordpress/porto/shortcodes/But this is only the result of the shortcode, not the actual SHORTCODE (ex. [products limit=”4” columns=”4” orderby=”popularity” class=”quick-sale” on_sale=”true” ]) to achieve that result???
Hi,
1. All the Examples on this page: http://www.portotheme.com/wordpress/porto/shortcodes/image-frames/
are built using Porto Image Frame element and with different setting of that particular element, so Please contact us through our support system with your site WP Admin Login so we will set the same page for you as a Test page on your site.
2. This page: http://www.portotheme.com/wordpress/porto/shortcodes/
It is actually showing the results of Short codes, If you want to know the particular Short code, you have to Import short codes pages on your site for that. For Importing Short codes please go to Porto >> Setup Wizard >> Import Demo and click on any Demo, you will find a pop up and in pop up just click on the short codes as showing in this screenshot: https://pasteboard.co/HRDXph7.png
and Import it and it will import all the short code pages on your site and then you will be able to check and find all the short codes on your own.
Thanks.
Oh my… I thought I was missing something. Might I suggest that you EXPAND this by default:
https://pasteboard.co/HRDXph7.pngI reinstalled the demo content 3 times and was looking for some kind of settings that I missed during the setup wizard, but I did not see these… probably it’s the same for many other people as well.
Thanks, its solved.
Sound’s Great! 
Hi, thinking of buying your theme. On mobile in a product category, the filter button is sticky on the left side. Can this be changed into a filter button above the content so that it doesn’t partially cover the products?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And Sorry to say that but you can not change it into the Filter Button above content on mobile version only, But You can turn this Option OFF from Appearance >> Theme Options >> General and turning this sidebar Option OFF from Mobile, will remove that filter button from sticky and will show all the Sidebar Content at the very bottom of the page.
Thanks.
Hi PT-Support
dynamic_style.css: h2 is smaler than h3
mb it should be: h2 {font-family: Open Sans, sans-serif;font-weight: 400;font-size: 30px;line-height: 38px;}
error-page
only half of site is customizebale
(this from 404.php) dont integrate it this way, but make the hole site as 404 where the user can put the url-slug to descide which page is the 404-errorHi,
Please make sure that you are using the latest version of the Theme and Theme required/recommended plugins, and if not then please update your Theme to the latest version and also the Theme required/recommended plugins hope you will not find this issue.
Thanks.
I need to reduce product image inside product pages. I tried everything but no results. Please can you help me?
Hi,
Please read and follow the instructions written in the FAQ’s given below:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
Thanks.
Hello, please how do I add the search https://www.portotheme.com/wordpress/porto/shop20/
here is the screenshot – https://www.awesomescreenshot.com/image/3786569/41c3dbd77599de458b471f1b2efade40
Hi,
First please install the Woocommerce Product Filter plugin then use the Porto Product Filter by attribute VC element on the page. http://prntscr.com/lumgw0
Thanks.
I have done that, it didn’t work
Hi,
Then Please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.
Thanks.
Hi,
Yes, it is working fine. There is no issue in the fixed header option. Can you please send us what you want to do with fixed header?
Thanks.
Hello again,
Some strange issues have appeared for me. First, not all of the layouts for product links work. “Wishlist, Quickview on image” and “Show quantity” options do not display correctly. When I select them, the wishlist button disappears completely, and the QuickView button is always in the upper right corner, which is not how they are supposed to look in those layouts. The rest of the layout options display correctly.
The second problem is that I am unable to see star ratings on any of these layouts. WooCommerce settings are active, and when imported, the rating and comments are displayed properly in single product view, and in the featured widget in the single product view, but not anywhere else.
Finally, a question. How are the variations supposed to look in single product view, when “Select Box” is enabled in Porto options? I get a transparent frame with product variables, and I believed it is supposed to be a classic selection box with no graphical effects. Am I doing something wrong, or is this how it’s supposed to look?
Best regards!
Hi,
1. I have checked the “Wishlist, Quickview on image” and “Show quantity” options, both are working fine as it should be. I think there is an issue only on your site. Please make sure that you are using the latest version of the Porto 4.8.5 with all latest plugins and WP.
2. I have checked the star rating as well with both layouts and did not find any issue in the latest theme.
3. Yes, the select box should show the dropdown for the variation of the products. Your given screenshot is not open so If you have all these issues on your site please send us site login details through our support system so we will check and solve it for you.
Thanks.
Hi, there, I cant import demo GYM, i dont know why, i have install the require pluign, but other demo works well.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and Import the particular Demo for you on your site.
Thanks.
