193 comments found.
Hello,
I have purchased this theme less than one month ago. when i upload on my server, the server has been down due to virus infection from your theme. i asked the server support person they said this is due to Applauz theme. i lost all my sites. ten i purchased another server when i upload your theme again. the server is again down due to the virus infection. i lost my two server+more than 10 site due to your theme virus. I am asking why? did i purchase the only virus from you? i trashed my both of servers and websites.
Kindly explain why! otherwise, i need my payment back.
Thanks Akhtar
Hi,
Thanks for reaching out, but the claim that a virus came with the theme is, to say the least, unreasonable.
All the themes uploaded to ThemeForest are tested in detail by Envato review team, we have implemented the best practice coding standards and none of the other users had similar experience. We strongly suggest looking for some other reason that might have caused the problems.
Anyway, please request a refund here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
Hi https://wpml.org/ I want to get plugin is your theme compatible
Hi,
Yes it is
Kind regards,
BoldThemes team
Thankyou
Hello, Can you give me information about what sort of plug-in is needed In order to play video slider like in the link http://startit.select-themes.com/video-slider/ Is your theme Bold Builder capable of doing this?
Hi,
Our guess is Revolution Slider. Our theme does not have Revolution slider included, but it offers video section backgrounds meaning that your sections, including slider, can have a video background (not individual slides, but entire slider as a whole).
Please keep in mind that neither solution offers video backgrounds on mobile devices due to technical limitations present on mobile browsers – background videos on mobile fall back to images as you can see both in your example and on our demos.
Kind regards,
BoldThemes team
Thankyou
Revolution Slider. compatibility with your theme
Hi,
If you take a look at the root folder of the theme you will find file 404.php – that is the template for 404 page – please change it according to your preference.
Related to Revolution Slider, once you create the slider layout, just place its shortcode on the page using text page element.
Kind regards,
BoldThemes team
Hi! When we will get an update for WP 5.0?
Hi,
If you update Bold Builder plugin to the latest version, the theme will work on WP 5.0 without any issues.
Kind regards,
BoldThemes team
Hi guys, the theme looks very nice and I am about to buy it. But I am unsure if the theme has a export/import-function. Does it? I need this because I will be moving from a development site to a production site.
Hi,
The theme does not have an import/export function which would serve for domain migration purposes. But there is a number of third party plugins which can serve for this purpose – https://wordpress.org/plugins/all-in-one-wp-migration/ for example.
Kind regards,
BoldThemes team
Hey, i’m considering buying this theme but in the live demo there are loads of js errors. is there any fix for that?
Hi,
Thanks for reaching out and thanks for the heads up. Can you please tell us the url of the page where you have encountered the issue – we were unable to reproduce it?
Thanks in advance.
Kind regards,
BoldThemes team
Will you update for WP5.0 Support?
Hi,
WP 5.0 should be supported by Bold Builder – it will disable Gutenberg on all post types where Bold Builder should be used – static pages for start. So you should be fine/
If you encounter any difficulties, let us know and make sure to update both the theme and Bold Builder prior to updating WP.
Kind regards,
BoldThemes team
Good morning! I hope they are well. Yesterday I installed my theme and present flaws with the Bold Builder. And the content of the template was not downloaded. I would like to know how they can fix that fault or what solution they give me.
Thank you!
Hi,
Can you please submit a ticket at http://boldthemes.ticksy.com with site url and wp-admin credentials and our support team will take a closer look at the issue?
Thanks in advance.
Kind regards,
BoldThemes team
Where can I edit the text displayed on products page “Proactively fabricate one-to-one…....” please Guys..?
Hi,
You are probably referring to the product description. If you go to single product edit screen (Products > All Products > Specific product) You will be able to see product description in large edit field and a similar field called Product short description at the bottom of the screen.
If Product short description is not visible, please click Screen options in the upper right corner of the edit form and check the box Product short description.
Kind regards,
BoldThemes team
Thanks Guys, but (sorry!) I’m referring to the text displayed on (your) “Shop/Products” page… (http://applauz.bold-themes.com/main-demo/shop/) “Quickly aggregate B2B users and worldwide potentialities…” Thanks (& apologies for any confusion!)
Hi,
Ah ok 
, this should be the excerpt of the shop page – but we have noticed the bug on our side – currently the text displayed is the description of the first product on that page.
We will release the update which will resolve this in next 24 hours.
Sorry for inconvenience
Kind regards,
BoldThemes team
Hi,
The update has been published.
Kind regards,
BoldThemes team
Hi, how do i change words on FAQ Page Header ? I only see the featured image but words i cant find them
Hi,
This is a page excerpt, please take a look at the following article for explanation – https://boldthemes.ticksy.com/article/7341/
Kind regards,
BoldThemes team
Thank you, helpful
Hi,
I’m working on the ecommerce part of the website, and i have a problem with the product image/slider/caroussel.
In the chrome debug tool, i can see there is a call to a file : woocommerce.css. But the file is not in the theme. I saw there is a style.css.map file that indicates some css file to “use”.
The problem is with the following CSS : div.product div.images .woocommerce-product-gallery__image:first-child { float: none; overflow: hidden; margin: 0; padding: 0; width: auto !important; }
I need to remove the width:auto !important; If you check in the source code here : https://www.objetdomotique.com/produit/iwatch-black/ . you will see there is w width generated by the code that is not used due to the width;auto !important;
How can i remove or change the width in woocommerce.css.
Thanks for you help.
Regards,
Carlos
Hi,
You can modify style.css (this is compiled css file which is actually used by the theme); look for lines 13098-13104.
Regards, BoldThemes team
Hi,
Thanks for the reply.
I found the code in style.css, i commented the line : width: auto !important; But in frontend it doesn’t change anything.
When i check with google debug tool, the code is still used with woocommerce.css. div.product div.images .woocommerce-product-gallery__image:first-child { float: none; overflow: hidden; margin: 0; padding: 0; width: auto !important; }
How can i make sure the width:auto !important; it’s not used ? Actually it breaks the poduct image/caroussel/slider : https://www.objetdomotique.com/produit/iwatch-black/
Regards,
Carlos
Hi,
But if we take a look at https://www.objetdomotique.com/wp-content/themes/applauz/style.css there is still
div.product div.images .woocommerce-product-gallery__image:first-child {
float: none;
overflow: hidden;
margin: 0 px 0 0;
padding: 0;
width: auto !important;
}
so it does not seem commented.
Kind regards,
BoldThemes team
Hi again,
I just check and as you can see in the screencap here : https://www.objetdomotique.com/wp-content/uploads/2018/11/Capture-d’écran-2018-11-14-à-10.58.49.png . the code is commented.
So how can i fix the problem ?
Thanks
Regards,
Carlos
Hi,
Now it seems ok – now we can see the comment as well.
Maybe the issue was with caching – plugins usually serve non cached version to logged in users (you) and cached version to others (us in this case).
Anyway – when we inspect the code, we can not see the width: auto !important; associated with the respective now – is that the case with you as well – can you send us the printscreen of inspector if the issue persists?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
Here is the screencap with the problem : https://www.objetdomotique.com/wp-content/uploads/2018/11/screencap-product-image-bug.jpg
Again, the css problem doesn’t come from style.css, but from a woocommerce.css file you mentioned in the style.css.map file.
Thanks,
Regards,
Carlos
Hi,
There is a strange thing on the server which we can associate with some kind of cache (there is no other explanation) – if you load https://www.objetdomotique.com/wp-content/themes/applauz/style.css you will see that the line is commented, but when you load it like this: https://www.objetdomotique.com/wp-content/themes/applauz/style.css?ver=4.9.8 (as your site does) the code is not commented
This is the reason why the !important still appears in the inspector – your server serves the old version for the site.
Are you using any caching plugin or do you have any server side cache?
Kind regards,
BoldThemes team
Hi,
I removed the version number from the link to the css, and now the problem is fixed.
Thanks,
Regards,
Carlos
Hello. I like the style of your theme but my project is not for a start up business, it’s already an established brand, will your theme be suitable?
Hello, sure, if you like the styling – it will be suitable.
Hi, Your subscribe option using Contact 7, It Just sends email to the admin, but when posting new post. no newsletter is being sent to the subscribed user. May i know why?
Hi,
If you want to send an automatic email to the users each time you post a new post – you will have to use third party plugin for that – the theme does not offer that functionality out of the box.
Kind regards,
BoldThemes team
Which third part plugin is used for email subscription ?
Hi,
On our demo there is just Contact Form 7, no additional plugins were used. In general, we recommend using MailChimp with Contact Form 7 integration for MailChimp – https://wordpress.org/plugins/cf7-mailchimp/ or similar.
Kind regards,
BoldThemes team
How to remove contact us banner or services banner which appear under navigation on their pages. In contact page with scrolling, page goes up and there is same page below that instead of footer
Hi,
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default.
On the other hand, you have an option to override these settings on per page basis. If you take a look at the bottom of the page edit form, you will notice Override Global Setting part in Settings Section – here you can override global settings for every page.
If you want to globally disable the banner under the navigation, please check Hide default headline on Appearance > Customize > General Settings panel. If you want to disable it on per page basis, please add to each target page Hide default headline override and set it to true.
Related to problem with the footer – please check if there is a global override related to footer on contact page – if there is a footer page slug defined, please remove it.
Kind regards,
BoldThemes team
Hello, thank you for the awesome theme.
Do I have to buy a business account that costs $300 on wordpress for installing your theme?
Hi,
Are you referring to WordPress.com ? No, you don’t – in fact the theme will not work on WordPress.com They have their own theme directory.
You can buy any WordPress compatible hosting from any hosting company and the theme should work with it.
Kind regards,
BoldThemes team
This is ridiculous , I have to pay 200$ for a google API. How do I implement any other Map service? You should have included this in your documentation.
Hi,
It seems that you have misunderstood Google Maps API pricing. You get 200 USD monthly credits for free which in fact allows you to use the API practically without any charges. Please review the pricing sheet here: https://themeforest.net/refund_requests/new
Kind regards,
BoldThemes team
Hi,
I purchased your theme, and using it. Everything is ok, i only have a problem about using a custom template for a custom taxonomy in woocommerce. How can i use a custom template for a custom taxonomy ?
Thanks,
Regards,
Carlos
Hi,
Woocommerce has its own standard when it comes to templates, it mostly uses template parts too. All template parts we are using are in woocommerce folder.
All woocommerce templates and pages are dependent to woocommerce.php as root, but you can follow the view path to get the actual template’s code.
Further customization from here would be getting into custom development which falls outside the scope of our support. Thanks for understanding
Kind regards,
BoldThemes team
Hi,
I’m not asking for custom development from you, i’m just asking for some help on YOUR theme.
Another problem i’m facing : I need to customize what is diplsayed in the product list here : http://applauz.bold-themes.com/main-demo/shop/products-two-columns/ For example, i need to remove the category and display a sub title instead, i need to add some buttons/icons instead of Add to cart text. Where is the code that displays the content in the list of product ?
Hope you can help on this.
Regards,
Carlos Alves
Hi,
Thanks for the explanation – we understand that you are not asking for custom development, but please have in mind that support for item customization is also out of scope of standard item support – https://themeforest.net/page/item_support_policy .
We will give our best to assist you as much as we can.
Please take a look at the /framework/woocommerce_hooks.php
Here you can find the hook we use for generating the woocommerce loop product cards – function woocommerce_template_loop_product_title()
There you can apply your own markup if you wish or remove or add some elements.
Again, thanks for understanding.
Kind regards,
BoldThemes team
Thanks for your reply.
I understand what is included in the support, but as there is no documentation about how you developed the theme, it makes it hard to find which file to change to meet my needs.
So i checked /framework/woocommerce_hooks.php but didn’t find where to change the Add to cart button. Instead of having a text, i need to display an icon.
Also beside the add to cart link, i need to add 2 other icons/links. I found the function : woocommerce_template_loop_product_title(), but i don’t understand how i can add new links to be displayed beside the Add to cart link.
Thanks again for your help,
Regards,
Carlos Alves
Hi,
in /framework/woocommerce_hooks.php are just some hooks we have used – you need to add your own hooks in line with woocommerce documentation to achieve what you need. For example: https://stackoverflow.com/questions/46111205/replace-add-to-cart-button-with-a-read-more-linked-to-product-page-on-shop-pages
For other hooks you can use, please refer to the following documentation: https://businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/
Kind regards,
BoldThemes team
Hi, how do I set the theme to Startup Event demo, as Im having a hard time setting it to that demo .
Hi,
Please refer to online documentation for explanation how to set up the demo home page you want: http://documentation.bold-themes.com/applauz/getting-started/ (section Homepage version).
Should you have any problems in the process, please leave a ticket at http://boldthemes.ticksy.com and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Do you provide PSDs of the template after purchase?
Hi,
No, the theme does not come with psd files.
Kind regards,
BoldThemes team
when you try to put “blog Grid” and “Portfolio Grid” on the same page, blog grid does not load.
Hi,
We will test this and let you know.
Kind regards,
BoldThemes team
Hi,
We have managed to recreate the issue on our development server – as soon as we release the update we will let you know. Thanks for the heads up.
Kind regards,
BoldThemes team
Hi,
The update has been released, please update the theme and the issue should be resolved.
Let us know if it is.
Kind regards,
BoldThemes team
Is it Possible to sell digital downloadable products like software on shop page?
Hi,
Thanks for reaching out. The theme supports WooCommerce plugin and uses it for all ecommerce related functionality. WooCommerce offers downloadable products as a standard feature – https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Kind regards,
BoldThemes team
