134 comments found.
Hello, I am wondering what your Return Policy is and how many days? I am doing a website for a Client that is interested in your theme but they may not go with it in the end and so i want to make sure it is returnable and how many days we have to make a decision before purchasing! Thanks so much in advance
Hi, I have some errors in my theme GRD? What can I do?
Fatal error: Uncaught Error: Call to undefined function grd_load_image() in /wp-content/plugins/grd-addons/inc/shortcodes.php:1331 Stack trace: #0 /wp-includes/shortcodes.php(325): Grd_Shortcodes->grd_image_box(Array, ’\xC5\x9Awiadczymy us\xC5…’, ‘grd_image_box’) #1 [internal function]: do_shortcode_tag(Array) #2 /wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(contac…’, ‘do_shortcode_ta…’, ‘
[vc_row full…’) #3 /wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_row full…’) #4 /wp-includes/plugin.php(208): WP_Hook->apply_filters(‘
[vc_row full…’, Array) #5 /wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1532): apply_filters(‘the_content’, ‘[vc_row full_wi…’) #6 /wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(473): WP_REST_Posts_Controller->prepare_item_for_response(Object(WP_Post), Object(WP_REST_Request)) #7 /wp-includes/rest-api/class-wp-rest-server.php(946): WP_REST_Posts_Controller->get_item(Object(WP_REST_Request)) #8 /wp-includes/rest-a in /wp-content/plugins/grd-addons/inc/shortcodes.php on line 1331
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much! 
Hello, the general and main colors, such as the manu, footer, icons, etc. Can they be modified?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
The message was sent through the platform, but they still do not respond. The seedling has already been purchased, informing in a practical way how the changes of the primary colors are made, such as the dark green that is on the menu, and other base colors.
Hope you got reply, if not please give ticket id.
Thanks
Hi,
I am unable to update WP Bakery Plugin to Ver 6.0.2. I tried to update, as suggested in your documentation, it didn’t work as the plugin is not dowloadable any more.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Olá boa tarde, tentei instalar o tema, mas diz que “Folha de estilos em falta.” poderia me ajudar por favor?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hello, I purchased the template now Once the template has been installed and all the plugins have been imported into its demo.
Template not compatible with RTL language
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Where can I get the list if svg icons?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hey guys, can’t find the testimonial section ? Can you point me to the right direction. Thank you.
I solved it Thanks anyways for creating an easy to use theme.
That’s great thanks
Hello, when i downloaded theme, i get version 1.0.4 but in changelog here i can see version 1.0.6. Why i dont recieved latest version? I want version 1.0.6 especially for sticky menu. Thank you for answer.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
hello, i’ve bought this theme as SEO ready, but cannot find any field where to set the key-words or other optimization tools for SEO. do i have to download a specific plugin or is it integrated in this theme?
thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
i can’t use the theme that i bought. look my site www.agrifarmstore.com, how i can use the full theme that i bought? thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hey guys, I have a quick question. How do you remove the shopping basket icon and make an appointment icon on the top right header menu? I would not need them for my business. Thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hi, i’ve trouble with my theme and “acceptance” of contact form 7.
I can’t click on the check box. Could you please take a look ?
Thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Ok but your link is broken and I’ve no answer… Please check it.
Hi,
The link is working fine. If u submitted ticket, please send me id.
Thanks
Before I purchase need to know that all headers can be made sticky, makes no sense why you made them stuck at the top with no menu for desktop users, also the theme color wheel, can be changed across the entire theme? or only certain areas?
please let me know as soon as possible if all of the top header menus have option to be sticky for PC and MAC users as we are ready to buy for a new project, if no sticky is available we are going with option b theme…thanks
Hi,
Yes you can make it sticky. And also u can change the color skin of the Theme. We will assist you after purchase.
Thanks
I completed my purchase and opened ticket several hours ago, no response yet, there has been no reply and would like to get the sticky header completed asap. There is no “we will help you ASAP” in ticket because no one has replied in over 12 hours….
Hi,
Its becuase of diffrent working time zone. You will get reply soon.
Thanks for your patient.
Customizer gives me a 500 error I have only installed what you have provided in your theme.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hello, we need a sticky menu. at the moment we are using header 1 and want just a sticky menu with the menu items -> not the widgets and the green corner
thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
Hi, does this template support an in-built mega menu? we are looking to purchase this template but noticed that you have not updated to Wordpress 5.0. Kindly clarify on the status of the update of your theme.
hi,
1. not mega menu
2. We are working the theme with WP 5.0
but you can use the theme with WP 5.0 now, it don’t have any issues
Thanks
hi there,
It is said that your theme is now 1.0.5, but when i download the theme, it’s still 1.0.4 and visual composer version is still 5.5.4.
Please make sure you updated your theme on Envato
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
serious??? this is not a support issue!!!
It’s your file issue, your envato download file is still 1.0.4 version with visual composer version 5.5.4
Hi,
Sorry for the inconvenience. We updated theme again. Please download it
Thanks for your patience.
hi,
I downloaded again but it’s still 1.0.4 and 5.5.4, I don’t know why, that’s weird. Did you try to download from envato by yourself?
Please double check it. Thank you.
Hi,
We checked the theme again and it is 1.0.5. Please create a new ticket https://steelthemes.ticksy.com/submit/#100013494 and send us your account admin, website to check this issue.
Thanks
hello, i’ve updated my wordpress to 5.0 and your theme to v. 1.0.3 now in pages i can’t see anymore the visual composer.
can you help me ? thx
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much!
