91 comments found.
And another one: If you check your own demo page… On the News page you have the sidebar with Recent Posts (xtender): The round image icons all link to the wrong post..check it pls
Hello,
Thank you for letting us know about the issue with the href of the thumbnail in the recent posts widget. It is a minor fix we will do with the next theme version.
The Special Color is used for various elements in the schedule, like icons or titles. Because Pirouette has a custom integration for the Events Schedule plugin, with custom styles and modal, various elements inherit color settings from the theme. For example, in the Weekly Schedule style, elements like the duration will use the Special Color and elements like the title of the days will inherit the Primary color of the theme.
For future communications, please use the dedicated support platform, as it will be much easier for us to keep track of the conversation and offer you dedicated solutions, for your particular elements in the page.
All the best.
Hi again: “Special Color” on Design Options/General Coloring in Schedule Builder has no effect on colored items or modal window for Classes/Events… is this a bug? Or a misinterpretation?
ah sorry… Primary Color..got it…but what is “Special Color” supposed to be doing?
Hey Guys… the icons on the (uploaded) demo pages on my site do not show the icons (fontawsome e.g.)... do I need to do something else?
Hello,
For the Font Awesome social or other brand icons, you should add the fab ID also in the shortcode like this: [icon icon=”fa-facebook-square fab” size=lg] If this does not help display your icons, please open a ticket on our support platform. All the best.
perfect…worked…thanks!
the last update did not fix the calender issues with the popups. on modal option there is still grey unsharp fullscreen indtead of infobox.
Hello,
Modal issues can be caused only by the Non Standard WordPress Theme (Insert Javascript Templates before Footer) option, at Classes > Settings > Advanced. If you are encountering the issue with this option deactivated, then it should be caused by a local conflict. In this case, you need to open a ticket so we can investigate on your platform. All the best.
it is not possible to save any settings. i tried deaktivate all other plugins. no change. now it seems i have to by exta support for an issue that is not in my hands but caused buy a simple themeupdate.
You should check in the settings page if you have any errors related to wp json. In this case, you should contact the server admin and ask if you have any settings or restrictions that could affect the Rest API. We do not have any similar issues reported from other clients, so the cause should be a local conflict. This type of issues are usually server settings related.
Extending the support for the product helps us keep it alive and growing. It is the best way to support a theme you are happy with and plan to use for a long time.
All the best.
Is it possible to get an update of Visual Composer and the outdated Woocommerce files?
Hello,
Yes, when we update the theme to a new version, we always update the included plugins along with it. You should always use only the plugins versions included in the theme, as they are tested for compatibility You should ignore any message related to plugin updates, as it is only for direct buyers of the plugin. We can not give you a clear date for the next theme version release, but we do frequently update the theme, to make minor fixes and keep everything up to date. All the best.
Hi there: I see the theme comes with some plugins, including Visual Composer (which I assume means WPBakery). My question is how long do you provide updates for the theme and these 3rd party plugins? Is it based on how long we purchase support from themeforest or are updates (theme/plugins) ongoing? Thanks
Hello,
With one license you have lifetime use of the theme and updates. We update all the included plugins along with the new theme version, to the current version available at the moment. All the best.
I purchased this item awhile ago but recently while using the Envato Market Wordpress plugin to update the theme automatically, I received an error. After some research, the culprit (according to Envato): “x is using a deprecated API for their automatic updates. In fact, it was deprecated since 2015, so they had plenty of time to fix it before problems started occurring.”
Would appreciate if you could fix this issue, so I don’t need to manually update this theme every time an update is pushed. Other than that, the theme is phenomenal and works great. Thanks!
Hello,
Thank you for your nice words. We are glad to hear you are happy with the theme. This is the first time we are hearing about an issue with the Envato Market plugin auto-update, we will look in to it. All the best.
I am really interested in to purchase this theme. What I want to ask is about the timetable and schedule. Do you have the function directly use buy now button on each class on the time table? If not, does it work with woo commerce? Thanks
Hello,
The timetable is displayed with our Events Schedule plugin, which includes booking through WooCommerce. You can read how it works here: http://curlythemes.com/support/docs/events-schedule-wp-plugin/#booking The button will not be displayed directly in the schedule for this style, only in the pop up window or class page. All the best.
ERROR in Schedule Builder on Monthly Calendar script, after update
Hello,
This is a known compatibility issue between the new WP 5.0 version and the previous Events Schedule version. We will update very soon the theme with the new Events Schedule plugin version and this will be fixed. All the best.
I have 2 questions about the theme. 1. how can i remove the search in the header menu. 2. the google map is not showing correctly in the contact page “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.” thanks Danny
Hello,
Due to recent changes made by Google, it is now mandatory to use a Google Map API for the map to be displayed. You need to add your API key at Appearance > Customize > Developer Tools > Google Services > Google Maps Api Key. If you do not have one, you can create it here: https://developers.google.com/maps/documentation/javascript/get-api-key As for the search in the header, we don’t have such a default element, please open a ticket with a link to your page and we will take a look. All the best.
Hello,
Our Visual Composer plugin needs an update, do you have an updated version for us? I would love to know, thanks!
Hello,
We will update all the included plugins along with the new theme version. It should be available shortly, by the end of this week. All the best.
It’s in my cart! Pre-sales question – I’m going to install it on my staging domain and then migrate to main domain. How do I not link the staging domain? I don’t want to miss out on updates if I link with staging and not the main domain.
Thanks! - Maddy
Hello,
You can set up auto-updates for our theme and other Envato products with the Envato Market plugin. If you install and set up this plugin on your main domain, it will work fine. All the best.
So, Can I install the theme on staging domain AND main domain?
Yes, you can install the theme on both staging and main domain without any issues. All the best.
last update seemed to crash the calender popups. if ou choose modal options in the schedule builder a grey unsharp fullscreen mask appears instead of the infobox. Same with small and large modal option. any ideas how to fix that? i really wondered. the theme is really great and i never hat problems before.
Hello,
We’ve sent a reply to your support ticket. All the best.
I’m willing to buy your theme and would like to have some qustiones answered before making the next step. Do you offer a posibility to chat or should I place my questions here?? thanks in advance
Hello,
We’ve sent a reply from support to your questions. All the best.
Hi, there’s some issue with timetable and it’s very complicated for the user:
1. Filter does not shown even enable 2. 2018-07-10T16:00:00Z this appear instead of MMMM-DD as set
pls help
http://dance.silverline-solution.com/timetable/Hello,
If you don’t have the filters set as expanded, then you should add a name for the button in the Filters Toggle Button Label field. The date display in the pop up window is controlled through the Date Format field below the Modal Options, not through the schedule field. If you still can’t get the display you want, please open a ticket on our support platform. All the best.
Hello, I wrote you an email to report some problems but I have not received a reply. I solved my problems with the navigation menu, but I ask you about the background of the quote that overlaps with the photos. I tried to change the z-index but I did not get any results. Then, on Google I see the links of the buttons underlined, but I can not identify the css to change the option and remove the underlining. I am waiting for your reply.
Hello,
We can’t find any ticket from you on our platform, maybe it was an issue with the delivery. Please try to send it again, both through our contact form and directly at support@curlythemes.com Let us know with a reply to this comment after you send it. All the best.
hello and congrats! some q plz:
1, i want to create a site for a 3 days local music festival w/tickets
do you think theme + event plugin would be enough?
classes -> performances
instructors -> artists
schedule -> program
tickets -> tickets
2. can these post type slugs get renamed?
3. there is another site to build for a summer cinema, so again would it fit for that?
thxxx
Hello,
You should be able to build your festival site with Pirouette and the included Events Schedule plugin. It should work for a cinema also, but maybe our Theatre theme is a better fit: http://demo.curlythemes.com/theatrewp/
You can rename slugs and taxonomies how you want. For tickets, you can use the integrated WooCommerce booking of our Events Schedule plugin. Please read the dedicated documentation chapter for more details: https://curlythemes.com/support/docs/events-schedule-wp-plugin/#booking
All the best.
Hi, do you have a shopify theme option for this theme?
Hello,
No, we have only a WordPress version available for this theme. For e-commerce, we recommend using WooCommerce. All the best.
Hi, could you confirm is this theme is compatible with Wordpress Premium or only Wordpress Business. Thank you
Hello,
As far as we know, WordPress Premium does not allow you to install your own theme, you have to use their themes. You can ask their support also, but if this is the case then yes, you can not use our theme or any other that isn’t included in their package. All the best.
Thank you for your reply. In the future I think this should be included in the information before the purchase as this is not clear in the basic information. Unfortunately, I bought the theme without realising that I had to have a Wordpress Business Plan and now I’m stuck with the theme without being able to use it. : ( unless I pay for the Business Plan which I can’t afford at the moment.
Theme Forest products are mainly built for using them on your own platform with WordPress. Why are you committed to the WordPress.com hosting solution? If you can not afford their business plan, you can find a cheaper solution with hosting your domain at another WP hosting provider. All the best.
I understand. Thank you for your reply : )
Hi Klaus,
You can see the changelog in the release notes chapter of our live documentation: http://curlythemes.com/support/docs/pirouette-wp-theme/#notes All the best.
