95 comments found.
Your theme have WPML Support Thanks
Hello!
Yes 
Hello!
Before buying, I would like to ask you a couple of questions:
1. I need a personal account on the site for new users. The personal account login consists of numbers and will be issued by the Administrator. Can this be done in your template?
2. On the page of your personal account, I need the opportunity to buy or renew 1 of 4 Internet connection tariff plans (I think this is done with the help of a woocommerce). Can I add these products and additional data to all my personal accounts?
Important! So that after the purchase, the user sees how much time is left before the expiration of its validity (the purchase will be for 1 month, for example).
Can this be implemented in your template? If this is paid assistance, how much will it cost?
Hello! 1. You need to use an additional plugin for the personal account settings. At the moment, our theme isn’t included. 2. If this is a product – yes, you need to use WooCommerce product, if it’s a membership – you need to use any additional plugin for this. like this https://woocommerce.com/products/woocommerce-memberships/
Hey, I want to change the header to transparent background as in the demo, can you please tell me how can I do it?
Hello! Your support has expired, please resume it
Hello .. RTL is it supported ?
Hello! At the moment – no, it will be available the next theme update
HI there, i updated to Version 1.2.9 but WPBackery plugin is not updated to 6.0.2. It seems that the files where you normally add other plugin is empty(softa/lib/plugins/)
Hello! Plese delete the current version and install it via Appereance->Install Plugins. Also, you need to resume your support. We can’t help you without it.
I think it will be nice to add a coupon code label or field to the pricing widget…just a suggestion
Hello!
Thank you for your suggestion, We’ll consider it
Hello, my purchase code does not work anymore.I delete the website on http://crazychick.cc and reinstall on http://guitar-lessons-montreux.ch. I can t anymore delete the purchase code on the crazychick. Could you please give me a second one.
TX
Axel
Hello! Please contact our support team about. According to the license policy, you can use one license only for one domain
Hello! Thanks for your response. But I want to change the domain and of course use the template only for one domain. Also, we have trouble with the template. We can t create directories (install new plug-ins). Would you please help us. Thanks in advance. Axel
Hello!
About directories – you need to contact your hosting support. Looks like the problem in the folder rights. About the license – please contact our support team and send them your purchase code and the domain name
Would you please tell me how I contact the support team. (About the directories, the hosting support told me, it’s because of the theme)
No, theme don’t influence on the directory creation, it’s impossible. The support link here: https://themeforest.net/item/softa-software-wordpress-theme/20868500/support
Please ask our support team about the directories, They’ll answer the right way to solve it 
Any suggestion which social sharing plugin is best compatible with softa(blog) ?
Hello! - Sassy Social Share - WP Social Sharing - Social Snap - MashShare
okk thanks
FULL WIDTH MENU does not work. i seen that this was an issue 9 months ago. has this ever been fixed? i don’t like my menu hidden on the home page.
Hello! Did you change it on the necessary pages in page settings? https://s.mail.ru/7hsB/JEV5Jmsbn
can i install softa on a subdomain too. i mean i have it on my main domain but wanted to use a subdomain for the blog
Hello! You need to purcahse the additional license for it. According the Envato license policy – one license for one project or domain.
How do i update the wpbakery?...i downloaded the update file, deleted the old theme and installed the new theme but wpbakery is still not activated
Hello! You need to delete the currecnt WPBackery version and install the new from the notice of required plugins in the top of Dashboard.
Hi. This theme is for Wordpress? I like your theme but I don’t use wordpress.
Hello! Yes, We have only WordPress version
Hi I love the hosting image – is there away to change the orange color to my brand color on that specific image?
Hello! Only in the Professional Image Editor
can you supply the PSD for it?
The PSD file is not consists the color customizing of this image 
I have found many errors in the template. Here is an example, can you help me solve please. I edited the template and I find these errors. http://prntscr.com/lx8nqj
Hello! You need to enable the Backend editor to see the correct all shortcodes.
Hello could you update the wpbakery …it seems the current version with the theme doesnt support the new wordpress update
the backend editor is disabled and the front end seems not working…keeps laoding for a long time..no response
Hello! You need to download the last theme version, install it. After that, delete the old WPBackery version and install the new from the notice of required plugins.
can i just use the evanto market plugin to update the theme?
i am using Version 1.2.7 of the theme now or is that outdated?
This is the last theme version
so why is the Wpbakery not wor king
wppbakery stopped working after i updated wordpress to the current version
Please send our support team your URL and WP login, they’ll check it
how do i send that to the support team…where is the suppport link?
ok i have submited it
import demo data , and my admin was loss id and password ” Invalid username. ” please how to find my admin?
oh sorry, i do not see your how to install file. thanks.
Hello! Please follow our docs: https://promo-theme.com/softa/docs/
Hi, your themes look great. Just a pre-sales question, do you have client slider in your themes? If yes, can you share the link? thanks
Hello! Sure, here: https://promo-theme.com/softa/home/home-5/
I have a pre-sales Question.
On the blog page, there is a grid layout and a horizontal layout. Is there a way where we can club the two so that the first row is a horizontal blog and from there the grid layout starts?
If this can’t be done through the backend, will you be able to do it through hard coding. Can you let me know the costs involved as well.
Thanks Akmal
Hello!
Yes, you can do it with our shortcodes, without coding
Hey. Thanks for the quick response.
Just a quick follow up question. In that case will a single filter be applicable to both layouts of the blog in terms of ajax loading.?
No, because shortcodes will have different ID
Can we unify them in someway so as to bring the first element in the full width row and elements after that in 3-column layout.
Can that be a custom add-on?
Yes, you can
i just got an email of SOFTA update…will i loose anything on my site when i install the update?
Hello! No- if you haven’t changed something in the theme code (css, js, php)
okk
so i just have to install the same way i installed the old one?
Yes, just delete the old before. Don’t forget to update all required plugins after
ok
but why cant i just use the update button in WP-ADMIN to install the updates just like others?
Yes, you can via Envato plugin.
i just used the envato and i tried to update and i got “Update Failed: Update package not available.”..... what do i do?
Please contact our support team or try to update like We’ve written before.
okk i just contacted support
i just fixed it..i updated the permissions in the API token of the envato plugin thanks a lot Great support
You are welcome
I like your theme and wanted to buy it, but it does not work well on the iPad. Some elements are going to the background. Can you check this? When trying on my Samsung mobile, all is OK. So it is not a general mobile issue..
Hello! Can you send the screenshot of this? And what device do you use? Some devices can have the different view.
I bought it now. Other iPad is OK. iPad Pro is not. Last; not all images are generated correctly. Can I restart the process, or..? See i.e. http://www.syncmy.app/blog/horizontal/
Enable the thumbnail regenerate in the WP Retina plugin (Meow) and regenerate images. We’ll check the iPad Pro on Monday
