95 comments found.
Hello how do i disable this https://prnt.sc/w49Xoe9zHxrS I mean the color covering the page. My customers keep complaining for a long time and I have tried several times. i dont know how to take it off. It pops up sometimes when you load the website for a few seconds before it goes off. When i enable cache it gets worse
Hi Dear, Please submit a support ticket and our team will provide all the necessary instructions https://support.promo-theme.com/tickets/
Need dev/staging site URL added to license code. Cannot create support ticket because support has expired. Please advise how I can work on a staging site with this theme. Our staging site is a direct copy of our live site and not another site. Thanks!
Hello! Deactivated, please check
I want to activate the theme in a new website as the first one got down but it says “your purchase code has already registered on this domain … help please!
Hello! We deactivated it, please check
Yes it has registered now thank you guys
You are welcome!
I switched php version from 7.4 to 8.1 Getting this error
Error Details
An error of type E_COMPILE_ERROR was caused in line 284 of the file wp-content/plugins/pt-softa-shortcodes/shortcodes/download-counter.php. Error message: Array and string offset access syntax with curly braces is no longer supported
Never mind i found the update
Great news! Take care!
Hello, If I install the Software Demo will it look exactly like the preview or will it be missing images?
Hello! Yes, only some images can be replaced to placeholders because they have an author license and can’t be bundled in the demo content. Examples: https://scrshot.promo-theme.com/gPtvj8Fn https://scrshot.promo-theme.com/BV92CtbH https://scrshot.promo-theme.com/Ykbw4sTZ https://scrshot.promo-theme.com/RtLXYFSH
thanks for the quick reply
You are welcome!
Hello, im unable to edit my pages. i dont see the wpbakery option to edit pages anymore
Hello! You need to check that WPBakry is installed and activated and that pages are available for editing in the WPBakery Settings->Role manager
i just checked. its enabled already for all pages.
Please resume your support and submit a support ticket
It didnt work. i got this issue after updating. i deleted the plugin and reinstalled to get the latest version of wpbakery
My license key gives error , Cannot activate it.. Can you please deactivate it for me _ ? I am having difficulties . Thank you
Hello! We’ve deactivated your old domain, please check
Hello… i dont know why all my page layouts have changed from stretched to boxed layout here is my website kingscel.com
Hello! Sorry, but we don’t know what changes did you do. We didn’t add new features that can change your layouts to boxed.
oh it seems it was a problem with redux… they removed ful width layout but i just saw they updated redux so its back now thanks
You are welcome!
Is anyone monitoring open tickets? I have an open ticket 4 days old
Hello! Sure, your ticket has a specific, and it’s waiting the last answered support specialist. (Antony). Thank you for your patience!
Yes Antony resolved that issue one month ago then came back after domain name change.
If you can find out what he did and get me the steps I can finalize the site.
Can Antony get me a reply today?
He’ll help you tomorrow, don’t worry 
Hello, is it possible to get the theme as HTML instead of wordpress ?
Hello! Sorry, we have only WordPress version
Hi, When using external products, the prices doesn’t show. I have changed the the theme and it seems its your theme. How can i show again the prices for external products? thanks.
Hello! Please send a screenshot what do you mean.
let me explain it better: I’m talking about woocommerce, single product, normaly when you use an external product (add to cart goes to another site), you still can see the price. With your theme the price of the product is hidden. I use external products in my woocommerce. With another themes my clients can see the prices, but with this theme no. I need your help to fix this problem. thanks
Please send your URL and WP access to support@promo-theme.com
Ok, email sent, thanks
Hi, I am renewing my website by clean installation of theme on same domain but I am unable to activate again should I need to buy support only to activate the purchased theme for fresh installation?
Hello! We’ve deactivated it, please try again.
I really like the template with the images, which is why I purchased the template but it looks like several assets (images) are not there. How and where can I get those?
Hello! We are sorry, but images are not included in the demo content because they have the author license. We use placeholders instead of them which you can change on yours. All photos you can buy on the shutterstock and adobe stock.
I cant import the Demo even when it says that its done.I already started a ticket.I’m in a rush. Thanks !
Hello! Did you check pages after?
what do you mean check pages ? it was supposed to be imported photos on Media section but it has only photos with dimensions there. did you check my Ticket ?
i’ve only imported the Digital Agency which i want. Do i have to import the rest as well ?
We’ve answered you, please check.
i can’t upload the demo
Please create a support ticket
i know my support has expired but i cannot change the blog layout to grid. How do i change blog page layout to grid?
Hello! Please extend your support and create a support ticket https://support.promo-theme.com
Also, the options for the navigation menu using the Softa Theme options is not working properly, I m having to change it on the page-editor, I m trying to using it as hidden but I have to change in page by page as the function is not being set globally
Hey there! I need help, I been having the following problems: 1. Everytime I try to save some of the structures in WPBakery on the page editor I get the following error in the console when I click “Save”
Uncaught TypeError: Cannot read property ‘match’ of null at i.getBackground (eval at <anonymous> (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,moxiejs,plupload,jquery-ui-r&load[chunk_1]=esizable&ver=5.3.2:2), <anonymous>:10:9668) at i.save (eval at <anonymous> (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,moxiejs,plupload,jquery-ui-r&load[chunk_1]=esizable&ver=5.3.2:2), <anonymous>:10:8797) at i.parse (eval at <anonymous> (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,moxiejs,plupload,jquery-ui-r&load[chunk_1]=esizable&ver=5.3.2:2), <anonymous>:10:11664) at i.parse (backend.min.js?ver=6.1:10) at i.parseFrame (backend.min.js?ver=6.1:10) at i.<anonymous> (backend.min.js?ver=6.1:10) at underscore.min.js?ver=1.8.3:1 at Function.v.each.v.forEach (underscore.min.js?ver=1.8.3:1) at i.getParams (backend.min.js?ver=6.1:10) at i.save (backend.min.js?ver=6.1:10)
2. Some of the structures, when editted the styles are still pulling the style from the style.css and ignoring the ones set on WP Bakery
3. For some reason the page settings appear twice on the Page Editor.
Hello! Please contact our support team about
Hi i dont seem to get the option to import the demo data https://promo-theme.com/softa/docs/#theme_license_activation i followed these instructions but still nothing and also yes i have activated the theme please get back to me asap, also please dont try get me to pay more for support i have bought the theme and its not working so i need help
Please follow docs and it will work. Also, clean your cache browser and reload the dashboard page. If you need the support help – you need to resume it.
Hello why always on mobile view the menu loads in the background for long https://prnt.sc/ptq81v I have litespeed cache enabled….is there a way around that. Here is my website link incase you want to try on mobile view yourself https://kingscel.com
Hello! Your support has expired, if you need to check our support team – you need to resume it. If you check our demo site – we don’t have this bug.
