444 comments found.
Hi, I have asked for support 6 days ago and still no response?
Hi there, could you share your ticket id?
Hi, its : #1940079
Replied.
Does this template support PHP 7.2? My hoster not support 5.6 anymore
Yes 
I’m interested in this theme, do you have any plans to add pagination or load more button to galleries?
Need this feature in order to have many photos in one gallery and not load them all until user clicks load more or next page button.
Unfortunately, not at the moment 
Hello,
I have a problem: I prefer to see full pictures on main page and especially on galleries, but aspect ratio is always destroyed, no matter if I click on “enable true aspect ratio” or not. I also would appreciate the simple layout with one full size picture on screen (not full screen) and you change them by clicking -> . Because it often become messy with all these layouts…Also “vertical list” layout is shown as having gaps between pictures, but actually when I choose it there are no gaps, but all the pictures sticked to each other. I hope you can help me to resolve these problems. Thanks.
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hi and thx for this amazing template. I’d like to change the cursor aspect for the homepage slider but I can’t find the code in the template folder. I saw the way to change a little the aspect but i’d like to change it more and maybe adding this wonderfull SVG on revolution slider as well (on other pages). Can you help me with that ?
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
would be nice theme, but really sad that it is not possible to have smaller pictures in actual size and not destroyed ratio, you can not see full pictures until you click on them ://
You can always enable True Aspect Ratio inside galleries or albums.
it doesn’t help, not even talking about vertical pictures
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hey there,
Is there a specific way to set up the rail slider? I don’t see the template in the list.
Thanks so much Joe
Hi Joe, you can find Rail Slider inside Collection layouts.
Hi there,
Thanks for the note. My apologies for being stupid but I don’t see collection layouts. I looked at the documentation about the hierarchy (gallery contains photos, album contains gallery, collection contains album) but don’t see layout options on this.
Please open a support ticket so we can share a screenshot with you.
I opened a support ticket already for this, I believe.
Your support ticket was also unhelpful. It just said ‘when you select collections from your dashboard on the left.’
There is nothing about collections or albums from the dashboard on the left.
It’s been a week now since purchasing this. The homepage layouts are easy enough to find and implement with the theme but the albums and collections are nowhere to be found and the instructions I receive on finding them are completely unhelpful.
Forget the above. It looks like one of the plugins didn’t successfully install, due to a SSL issue. I went head and uploaded the custom posts file manually and the collections/album/galleries populated the dashboard.
Thanks for your help. This is exactly what I needed.
Glad it is solved
Hey, the theme is really cool, but it has been two year I am waiting for a simple layout for galleries: when you have one main picture and then slide with an arrow for other.
Hmm, I think we can add this on the next version.
Hi,
I’m 99% sure I want to buy this theme. It looks great!
I have a few questions:
1) Do you have any samples of sites in the real world where people used the TwoFold “Split 1 Column” theme? I’d like to see how others customized it.
2) This is probably an newbie question but… Can I use my own logo saved as SVG or PNG with a transparent background?
3) With the “Split 1 Column” layout, could I run editable text over the top of the photos? And could that text change every time the page “turns?” The “Vertical Parallax” demo does exactly what I’m talking about. Can the “Split 1 Column” layout do that, too?
4) Is the black load screen at the beginning customizable? Could I use a different graphic other than my logo?
5) Can I disable the yellow shopping cart on the right?
6) Can I change the background color of the collapsible side menu bar on the left hand side?
Thanks in advance! I love this theme and think it could make my business look like a million bucks!
CJ
Hi, CJ,
1) Found one in our showcase: http://ashishlangade.com/ 2) Yes you can. 3) Unfortunately, no this would require changes. We have a similar layout: https://twofold.fuelthemes.net/collection/collection-5/ 4) Yes, 5) Yes 6) Yes
Best regards
Great! Thanks for the reply! Happy New Year!
You too
HI! I bought your theme two years ago and still very satisfied with your template! Great work!
I have a new task to implement – I want to try to disable your lightbox in order to use custom woo commerce lightbox plugin. My support, of course, has expired. But if I renew it, would you be so kind to help me to do that?
Thank you and have a nice day!
Hmm, unfortunately, that would need some customization. We can definitely show you the way to remove our lightbox from products.
hello, photo proofing stops working with error code TypeError: Type error, any ideas what I should do?
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Is it possible to change padding on images in the galleries?
Sure, but would need custom css. We can help you on our support forum.
Pre-sale questions re Video Homepage layout. 1. Can I use a password for the video? Only users with password can only play/watch the video. 2. Can I use a video hosted on my hosting server and not on YouTube/Vimeo? I would like to use a video taken for a couple who were restricted by their wedding videographer from sharing the video publicly. I love your theme and would like to get. Thanks.
Does this author reply to pre-sale questions?
Apologies for the late reply.
1) You can set password to any page in Twofold. 2) Unfortunately, there is no support for that at the moment.
ok, thanks. So basically, 1. We can’t embed videos hosted on our server? 2. What videos can we embed? Thanks!
Hi there, you can embed self hosted videos inside posts, pages, etc, however, on the fullscreen page, we support the ones listed here: https://codex.wordpress.org/Embeds
hello. i put my purchase code in the field but i can’t activate the theme.
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hey there before purchase I wanted to know if there is an option for a Gallery Image to link directly into a Lightbox that contains the rest of the gallery images with thumbnails, without leading to another overview page or just linking to all the Images featured on the first Overview website. Apparently the thumbnail example appears not to be working to figure it out myself. Appreciate your help! THX
Hi there, unfortunately, that’s not possible. The thumbnails of the images have to be there as well: https://twofold.fuelthemes.net/album/album-2/
Hi tank you for your answer. I think you were misunderstanding me. I would like to have a Grid that shows an overview of all my Galleries (this I know how to do) => if you click on one of the galleries I would like the entire gallery to open in a Lightbox including the thumbnails. I don’t want the gallery to link to a new page only to the lightbox. I also don’t want to have all the Imgaes from the gallery shown on the overview page. Is that possible?
Unfortunately, not possible at the moment.
Ok Thank you
I have a default size assigned to products and the price doesn’t show, how can I have the price always be showing?
Thanks.
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Don’t have support anymore, can you just check if this works for you by default. Make variations for a product, set a default size and see if you have same problem. If not then I can fix it myself, if it happens just fix in next update please.
Thanks,
Hi there, I just tried it and it is working for us without any issues.
is it possible to water mark the images in the gallery -pre buy question
Unfortunately, you need to use a plugin to add watermarks.
hi, I am having trouble changing the size of the body font on the main pages..can’t find an option for this anywhere. Also trying to change the menu font and menu font sizes but the changes don’t seem to happen on site.
www.neilrosiak.com Thanks
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Says my support has expired unfortunately..
As per Envato rules, you need to extend your support.
Dear fuel themes, since I changed the contact address on the contact page, the map pin is missing. I renewed latitude, longitude and updated the theme to the newest version: 3.1.8.2. Can you please help me? It’s substanzfilm.de.
Hi there, please open a support ticket at http://fuelthemes.ticksy.com/
Hello, I have a pre-purchase question: is it possible to have a continuous vertical scrollable layout? I mean by scrolling the page by mouse wheel to go from the “Home” page with a slider to “About Me” page then to the “My Services” page and so on, without the need to click on the menu? There are many themes on the market that have this feature. I went through your demos but couldn’t find this. Otherwise, I like the theme and planning to buy it. Thanks.
Unfortunately, that’s not possible at the moment.
That’s too bad. I really liked the theme’s features as it offers everything I was looking for. Would you suggest some other theme in your collection that has this feature? I think I saw one but don’t remember the name. Thanks.
Hi there, yes, please check out WerkStatt.
