33 comments found.
Hello, We have installed theme and having issue that product page is keep loading, You can check the issue here http://dev.edigibays.com/ana-running-short.html and its showing some JS issue when you check in browser console
So kindly have a look into it and provide the solution for the same
Looking forward to hearing back from you on this very soon.
Hello,
Thank you so much for contacting us.
For any technical issues, please submit ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thanks!
Hello, problem when create SM Mega menu Items & that not shown in front side
Hello,
Thank you so much for contacting us.
You can refer this video to config megamenu: https://www.youtube.com/watch?v=spWcrOf2I_A&feature=youtu.be
Or submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket . Our developers will help you there.
Please let us know if you have any questions.
Thanks!
i want setup multiple store function with RTL support ?
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://www.magentech.com/submit-a-ticket/submit-ticket and tell us the issue then our developer will support you.
Thanks!
I want my money back, I won’t use it
Dear sir,
We are sorry that we cannot accept this refund request.
Due to Envato Refund Rules, this reason is not acceptable. Besides, you already downloaded this item.
You can refer here: https://themeforest.net/page/customer_refund_policy
You can keep this theme for later usage.
Thank you!
Hi. I`d like to know if I will receive some manual who would help me to start with Magento (it will be my first experciente with Magento), or it will stick to only how to install the theme. Thanks.
Dear sir,
Thanks so much for your comment
Please check our documentation first: http://documentation.flytheme.net/sm-metro/
Following this guide to install manual theme. If you meet any difficult, please let us know. We will support you
Thanks & Regards,
Marketplace Multi Vendor Module for Magento 2
https://picotheme.com/item/150/magento-extensions-magento-multi-vendorDear sir,
Sorry that we do not see what you mean. Could you please clarify more?
Thank you!
Will you answer to my ticket?
MTT-0000012184 09.03.2019 12:40:18
Dear sir,
Sorry for late reply. We missed your ticket. We have already replied your ticket. Please update!
Thank you!
I replied for details.
Dear sir,
We have already received your ticket. Our team will respond you soon.
Thank you!
the worst support team
the worst support team get Unhelpful one reply every 24 hours
Dear sir,
Please give us your ticket number to check again!
Thanks!
MTT-THEMEFOREST-O07O441MY9
Dear sir,
We have already replied your ticket since 3 days. Please update your ticket.
Thank you!
I have written my opinion after the answer from developer. Ticket # MTT-THEMEFOREST-TOU07215DM
Dear sir,
We got your ticket. It seems that our developer responded you. If you still have any issues, feel free to contact us.
Thanks!
how solve this problem on import db:
CREATE ALGORITHM=UNDEFINED DEFINER=`demo`@`%` SQL SECURITY INVOKER VIEW `inventory_stock_1` AS select distinct `legacy_stock_status`.`product_id` AS `product_id`,`legacy_stock_status`.`website_id` AS `website_id`,`legacy_stock_status`.`stock_id` AS `stock_id`,`legacy_stock_status`.`qty` AS `quantity`,`legacy_stock_status`.`stock_status` AS `is_salable`,`product`.`sku` AS `sku` from (`cataloginventory_stock_status` `legacy_stock_status` join `catalog_product_entity` `product` on((`legacy_stock_status`.`product_id` = `product`.`entity_id`)))
MySQL meldet: Dokumentation
1227 – No Access. You need SUPER Access
Sorry, after a short consultation with “Uncle” Google he helped me 
to all have the same problem, open with an editor sample_data.sql and then start text from line 181732
CREATE ALGORITHM = UNDEFINED DEFINER = `root` @` localhost` SQL SECURITY DEFINER VIEW
by:
CREATE ALGORITHM = UNDEFINED DEFINER = CURRENT_USER SQL SECURITY DEFINER VIEW
Dear sir,
For new technical issues, please create the ticket via this submission link to get help from our developers: https://www.magentech.com/support/tickets .
Please not that our responding time is within 24 hours excepting for weekend. To save time, please give your purchase code and all your website information via your ticket to check.
Thank you!
Hi. How can I update template from code version 1.1.0 to 1.2.0. Of course I mean if version 1.1.0 is already installed on server. Thank you.
Dear sir,
It is pity that updating theme is not included in price. If you want us to do this task for you, you need to request customwork and charge fee. However, you may get helpful guide via ticket from our dev.
Thank you!
GREAT…. GREAT…...
Hello, I want to give my personal opinion about supporting this template, so, not template but support. This is the worst support I have ever seen. Why.?? I explain briefly: Have Standard Magento 2 installed(2.2.6), 3 my purchased modules (Multivendor Script, Miras.. Cache Warmer and Miras.. Indexer) Magento standard configured and it was all ok, speed, categories, products, design … just everything was OK. At the very end these templates have been installed and since then speed is in the basement. Products in the categories are 300% larger, 10 – 15 sec. For home page at a root server with 64 GB Ram… a word to me it is useless.
I wrote an email asking for help, of course, with a screenshot and everything but the answer was ridiculous. I will only copy small abstracts here:
“The first issue speed load site, please config Store -> Advanced -> Developer -> Javascrip Setting. You can turn on Merge JavaScript Files and Minify JavaScript Files (see more the screenshot below) http://prntscr.com/lqtre"Yes, that would mean that all my problems would be solved for Suporter, of course, these settings did not end in speed and even less in the template.
Please, be superior bevor you buy this template, not because of template but because of support.
PS. Sorry for my bad english.
“Finger weg von diese Supporter”
Dear sir,
It is pity that you got something unexpected. For any technical issues, please create the ticket via this submission link to get help from our developers: https://www.magentech.com/support/tickets .
Please not that our responding time is within 24 hours excepting for weekend. To save time, please give your purchase code and all your website information via your ticket to check.
Thank you!
What else should I do? I explained everything in my ticket. Should I write the same again?
Dear sir,
If you have created the ticket, please wait for our developer’s response.
Thanks!
can i get refund
Dear sir,
Please follow your ticket!
Thanks!
I do not use it. I want my money back
This theme comfort for cedcommerce marketplace module?
Dear sir,
Our theme works well with some types of marketplace extension from some different providers. Could you please tell us which modules you would like to mention here?
Thanks!
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
sir i already submit Ticket MTT-THEMEFOREST-K9T1B6J99J
Dear sir,
Our technical support team will respond you soon. Please wait!
Thanks!
Ticket MTT-THEMEFOREST-K9T1B6J99J
Dear sir,
Please check again your ticket. We have already replied for a long time.
Thanks!
I have purchased your theme. The demo data that you currently have on your store is included with your theme? If no, can you send me the images and data.
thanks
Dear sir,
Thank you so much for using our theme. Due to copyright, we can not publish the images. Please contact our support team, they will show you how to get : https://www.magentech.com/support/tickets .
Best Regards!
Your demo website doesn’t work “add to cart” buttons?
Dear sir,
We check our demo is working normally now.
Thanks!
Hi How can I change the blue colour to another colour from this theme, I only found setting for the yellow colour. thanks
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Ver. 2.2.6 Yes, I’m waiting for that
Hello,
It will be available soon. Please stay tuned
Thanks for your patience!
Any news about new 2.2.6 Version
Hello,
We are going to update this item. It will be available on the next week.
Thanks & Regards,
Do i need root access to the server to install this? Your documentation says we need root to execute certain commands. I have shared hosting with no root.
Hello,
Thanks so much for being interested in our theme
You don’t need root access to the server, but you need to create SSH account.
Please ask your hosting provide to create one.
Please let me know if you need any further assistance.
Thanks & Regards,
Hi,
Amazing work. Will the data_quickstart be available for installation with Magento 2.2.6 soon?
Hello,
Thanks so much for being interested in our theme
The quickstart version for Magento 2.2.6 will be updated soon.
Once it’s available, you will get the notification
Please let me know if you had any other questions.
Thanks & Regards,
I bought a template installed by default (Version 1,-import sample.sql), everything is installed without any errors, however, no pictures are shown on the Front. I looked at /pub/media/../../ and a large number of pictures are there but as I said they do not show up in Front-Site. Is there any more problem with this. Thank you
Sorry for my bad English.
Hello,
Thanks so much for contacting us
Do you want to show image look like our live demo?
If yes, please submit a ticket via this submission link: https://www.magentech.com/support/ticketsWe will send you the pub/media folder.
Please let us know if you need any further assistance.
Thanks & Regards,
