177 comments found.
Hi, I just installed the theme, I have an issue with the logo area. My logo is more wider that the color lab one so it looks tiny on the site… is there any way to enlarge the space allowed, I have tried everything but nothing works.. thanks!
Hello, Dear Customer. We need to take a look at your issue. Please send us the screenshot at support@wprollers.com and we will assists you. Best Regards!
Hello, thank you for the great theme. Can you please help me with the menu? I want to make it classic.
Hello, Dear Customer. Yes, we can assist you. Please send us link/login/password for your WP Dashboard at support@wprollers.com Best Regards!
sent, thank you
hello, waiting for your help
Hello, Dear Customer! We have performed your request. Best Regards!
Hello, I have two problems; 1)I could not find anyway that changing string “HOMEPAGE” at header link, like HOMEPAGE/Page Name. How can I change “HOMEPAGE” to “ANASAYFA” which is in my language meaning is Home Page. 2) In main menu how can I make subitem menu? Certainly ı am asking that I want to make subitem menu with show Service menu under all services pages. Thanks a lot for your attention.
Hello, Dear Customer! 1. In order to change Homepage title in breadcrumbs area – click WP Dashboard => Unyson => Breadcrumbs => Settings. Here you will view the titles for Homepage, Blog and 404 Page. You may change them on yours own and save settings. To add sub-level items in menu, please read this article: http://seehowsupport.com/wordpress/menus/how-to-add-sub-menu-items-in-wordpress/ Best Regards!
Hi, is there any GDPR procedure (cookies bot)?
Hello, Dear Customer! In this case please use the following plugins: https://wordpress.org/plugins/gdpr/ and https://wordpress.org/plugins/wp-gdpr-compliance/ Best Regards!
Hello, I notice some issues with my website. I notice I have a plugin that disable my website from displaying… I have figured out what the plugin is by remaining my plugin folder on the cPanel and return to the previous name. but doing so; I was able to activate each plugin and discover what plugin was bad.
Here’s the plugin I discover was bad. “Modern Web Templates theme widgets”..... my website is johnatoms.com and currently I don’t have a good view of the theme..
Thanks for your support in advance .
Hello, Dear Customer! In order us to assist you, please send us at support@wprollers.com an email with description of your issue and access to your website. We will resolve and fix your problem. Best Regards!
Hello, I am having trouble with getting submissions in my contact forms. I looked at other comments and followed the steps and still am having trouble.
Hello, Dear Customer. Please send us the link/login/password for your WP Dashboard at support@wprollers.com and we will fix this issue for you. Best Regards!
I would like to change the color scheme on colorlab theme, however, I ve only two options. Is it possible to add diferent colors? Thanks.
Hello, Dear Customer. Yes we can help you in this question. Please email us at support@wprollers.com. Best Regards!
I didnt get any answer.
Hello, Dear Customer! Thanks for your email. We have sent you reply at nel@ini**jets.com.br Please check your inbox. Best Regards!
Hi
I just tried to install the theme but there seam to be a problem! The style.css file is missing, so the instalation couldn’t be done.
This is my purchase code: 5ef06c13-afd6-4309-87ae-537ede8f09bf Item bought today 12 Feb 2019
Hello, Dear Customer! Thank you for your request.First of all, please unzip theme’s package themeforest-22393447-colorlab-printing-services-wordpress-theme.zip Then use colorlab.zip for installation like in this video: https://youtu.be/UgaiAOVS_4Q Also please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/colorlab/documentation_theme/index.html Best Regards!
hi! I have a problem with the uploading process. It prints this message: The link you followed has expired.
Please try again.
archive: colorlab.zip
Hello, Dear Customer! In this case please try to re-upload your theme via FTP using Binary Mode: http://nimb.ws/rB5kib After that activate your theme – this step should be fix your issue. Best Regards!
thanks
We are glad to assist you. Best Regards!
“The item is broken, malfunctioning or not as described”
The average value of TTFB is very high (1500-2000ms). We changed hosting to SSD WordPress optimized server with no difference. The default WP Kit installed has TTFB < 200ms. Our actual website https://www.eprintare.ro/ has TTFB 150ms. The “ColorLab” theme is installed here: https://test.eprintare.ro/
Hello, Dear Customer! We can provide you with the instructions about how to improve website speed. For these purposes please email us at support@wprollers.com and we will assist you. Best Regards!
Hello!
I got 410 Gone when i’m trying to save/preview inside wp-admin all the content from pages/sliders/widgets/menu/etc..
I’ve installed the theme and plugins. Wordpress version 5.0.3.
In addition, there are errors in the debug console: Uncaught TypeError: $content.val is not a function in option-types.js?ver=2.7.21:12
Please help!
Hello, Dear Customer!
Thanks for your request. In order to fix this issue install and activate this plugin: https://wordpress.org/plugins/classic-editor/
The issue with incorrect full-width appearance usually occurs due to the Breezy Page Builder. Do not use it, because it is not completely compatible with our native Unyson Page Builder. In order to fix full width for your page, please click WP Dashboard => Pages => All Pages => select necessary page and apply for page attributes full-width template: http://prntscr.com/krmu7t Then update page and check result at front-end.
If all these steps will not help you – please send us link/login/password at support@wprollers.com for your WP Dashboard and we will assist you.
Best Regards!
Hello> I just purchased your cool theme. How do I import demo content? I was hoping for “1-Click” demo content import, but did not see it. Is there XML file? Please let me know as soon as possible. I need to launch my website ASAP! Thank you.
Hello, Dear Customer! Please watch this helpful video about how to install theme and demo-content: https://youtu.be/UgaiAOVS_4Q Also read important notes under the video. You may read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/colorlab/documentation_theme/index.html If you have additional questions – email us directly at support@wprollers.com Best Regards!
Thank you. Very helpful and I was able to successfully import the demo content 
I noticed I had 2 options for the demo content: 1) Colorlab Demo and 2) Colorlab Demo Colorized. What is the difference between the two?
It’s an awesome script. It’s vibrant, colorful, has great functionality and looks great on mobile.
A few more questions for you:
Where is there documentation for configuring the following front end sections:
1) Upload Files Where will these uploaded files end up once the user submits? I also want to add payment option for uploaded files. In other words, do you have suggestions for how I can integrate payment tool; whereby user would need to pay for each file uploaded and submitted. Furthermore, I would need to view user details, file submitted and verify their payment.
2) Request Quote (Contact Form)
3) Newsletter Subscribe
Thank you so much for your support.
Hello, Dear Customer! Here are our responses:
1. ColorLab demo colorized – is the demo content with hight resolution images. The images in hight resolution are used only for demonstrative purposes.
2. We think this plugin may help you to implement such functionality: https://wordpress.org/plugins/woocommerce-pay-to-upload-modification/
3. The request quote form you may use like on this page (contact): http://webdesign-finder.com/colorlab/contact/
4. Subscription is available on front-page: http://prntscr.com/mes5qs
If you have additional questions – please emails us at support@wprollers.com Best Regards!
Thanks for getting back to me and your suggestion for the woocommerce plugin.
As for questions 3 & 4, I know where they are located, but most important is that I need to know:
-How to configure the Request Quote form -How to configure the Newsletter Subscribe form
Again, my questions here a regarding configuration of these forms. Do you have the documentation or can provide instructions to configure these forms? Thank you.
Hello, Dear Customer! You may configure this contact from via Unyson Page Builder: http://prntscr.com/mfcjpm Please read this article at http://modernwebtemplates.com/correct-settings-for-unyson-contact-form-and-contact-from-7/ The newsletter subscription form was configured via MailChimp plugin: http://prntscr.com/mfcwh2 and http://prntscr.com/mfcww1 and http://prntscr.com/mfcx23 You may configure this MailChimp’s shortcode via it WP plugin: http://prntscr.com/mfcxj4 Additionally read this article: https://www.wpbeginner.com/wp-tutorials/ultimate-guide-to-using-mailchimp-and-wordpress/ and https://wordpress.org/plugins/mailchimp-for-wp/ Best Regards!
Presale question.
Can I set up this theme for 1 product, whereby user uploads photo and pays for it? I have a photo retouching service. I want to offer the service online and the only option I want to offer my customers is the ability to upload the photo they desire for retouching. I will need a payment platform so that customers can checkout and pay after their photo has been uploaded. I will then need to retrieve customer details and photo so that I can fulfill order and email them the retouched photo.
Hello, Dear Customer! Our theme has WooCommerce compatibly: http://webdesign-finder.com/colorlab/shop/ and lots of other features. It’s a good basis for printing/photo company, but the feature which you request need additional implementation in theme. For these purposes please hire 3-d party developer with good knowledge of the web development process. Best Regards!
Merry Christmas!
Since the latest WordPress Version (5) I have a view issues when it comes to short codes: They are not getting rendered.
For example the Upload Form Short Code isn’t rendered anymore if it’s placed in the widget. Putting it into an text area seems to be no problem.
Also short codes in a “Teaser Icon Box” aren’t rendered:
I hope this gets fixed soon.
Best Regards
Marius
Hello, Dear Customer! Our theme is compatible with WordPress 5.0 Just in case we recommend you install this plugin: https://wordpress.org/plugins/classic-editor/ Please let us know if this solution will help you. Best Regards!
Hello,
I already installed the plugin. The problem is that short codes doesn’t execute in a Teaser Icon Box and in Widgets:
Any ideas how to execute a short code in Teaser Icon Boxes?
Hello, Dear Customer! Go this directory: /wp-content/themes/colorlab/framework-customizations/extensions/shortcodes/shortcodes/teaser/views/ and rename file view.php to view.php.old Then download this new view.php file here: https://drive.google.com/open?id=1yZRVIEYQCW2a1p1DNBkv2dL3TyW1_s-k and out it in the same directory. Then it will be possible to insert shortcodes in Teaser Icon Box element. Best Regards!
Thank you for this! It would be very nice if you could also add the ability to use this theme as an onepager?
For now it works, but there are still some issues:
1. The mobile menu does’t close after clicking an item
2. On Desktop a clicked menu item stays selected if I continue scrolling
Thank you for the great support and the great theme
Hello, Dear Customer! In this case please send us link/login/password for your WP Dashboard at support@wprollers.com Also include in topic your issue. We will assist you. Best Regards!
Hello, i’ve send you a direct email yesterday
Hello, Dear Customer! We have resolved and fixed all your issues with theme and demo-content installation. Also we have updated theme up to the latest version. Please clear cache in a browser and check the result. Best Regards!
WOW! Thank you so much!
We are glad to assist you! If you have additional questions – email us and we will try to help you. Best Regards!
Hi guys,
I’ve installed the theme and plugins etc, however when I try to install the demo content I get a 403 error. I’ve contacted the hosting company who said they can upload the demo content from the server side, however they wanted to know the exact file names.
Any ideas how I can get around it?
Many thanks
Hello, Dear Customer! We can install theme and demo-content for you. For these purposes please sent us at support@wprollers.com the following information:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
Many thanks, will email now.
Hello, Dear Customer! We have successfully performed your request. Please check your email. Best Regards!
Hi,
How do I change the unyson form email setting that is on the home page that comes with the demo content?
it does not accept emails that do not end with a .com which breaks the purpose of the lead gen form.
We will really appreciate it if you help us out.
Regards, Wilson
Hello, Dear Wilson! Please read this helpful article about how to check contact from settings: http://modernwebtemplates.com/correct-settings-for-unyson-contact-form-and-contact-from-7/ We hope these instructions will help you. Best Regards!
Dear Sir/Mdm,
I would like to know how to fix the default look of the from, the stock layout looks broken and I am not sure how to fix it.
It looks like this no matter what I do or page size.
Screen shot: https://drive.google.com/open?id=15n8ZqDB5f6_xh6WAolhfUOPHm0HxJbq3Regards, Wilson
Hello, Dear Customer! Please send us at support@wprollers.com the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hi, I have sent you a temp account with email and password.
Hello, Dear Customer! We are resolving your issue and soon we will reply you. Best Regards!
Hello, i have set up theme. The quote form is working (contact form plugin), however emails from system contact form are not – im not reciving them – any clue why?
Hello, Dear Customer! Please check the following settings for Unyson Contact From:
1.Click Contact From element in Unyson Page builder: http://nimb.ws/CJTiby
2.Click Settings => Mailer Options => and check Email To filed. Input here your actual email, save settings and update page: http://nimb.ws/zESV9v
3. Refresh in a browser a page with this contact from on your front-end, fill out the form and click submit button, then check new letter in your email.
And also check settings for Contact Form 7 plugin:
1. Click WP Dashboard => Contact => Contact Forms => choose necessary contact form: http://nimb.ws/bXhwVr
2. Open Contact from and click Email: http://nimb.ws/PoeAnG Input ‘TO’ files appropriate email address. And save changes.
Then reload your page with contact from in a browser and check mail form once more.
We hope these instructions will help you. Best Regards!
Hi. Where we can edit main page text and text of buttons?
Hello, Dear Customer! You may edit the content of any page via Unyson Page Builder. Please read our documentation and watch video tutorials: http://webdesign-finder.com/docs/colorlab/documentation_theme/index.html Pay your attention at the following topics:
How to use Unyson Page Builder
Frontpage Customization
If you have additional questions – just email us at support@wprollers.com Best Regards!
