972 comments found.
Hi there.
I found that the top search input field might a CSS update in order to get shown:
#header-wrap {
.container {
height: 100%;
}
}
Hello my friend, thank you so much for sharing this code. I appreciate it. I will make an update tomorrow and fix this issue.
Best.
Hi,
I have submitted ticket but no response, can someone get back to me?
Thanks
Hello,
Please take our apoligies, but our support working hours are monday to friday.
Thanks for the understanding.
Best
Hello, i want to edit the hero slider focus-paralax.html on revolution slider editor, how do i do this? On the packpage examples-v5.x does not come with – Original Previews – focus-parallax
Hello,
Unfortunately, the Visual Editor Add-on does not include a ZIP File for the this Particular Slider Template. So this Template cannot be edited on the Visual Editor at the moment.
But we’ve included in Polo as a HTML template with it’s code, and you can edit only the text using an code editor, hope this helps you. I
Let us know if we can help you with anything else or if you find any further issues. Thanks. 
Hello, i am hoping you can help me.
The “animations” don’t runs in mobile version and this is ok for me . But in my case, in mobile version (max 992px) the animated text or images disappear.
i try it with your orjinally files and the result is same.
But in your web site http://www.inspirothemes.com/polo-v4/home.html the animations work fine. in mobile sizes the text or images are no-animated but still there…
Hello
The animations won’t run on mobile devices for performance reasons. But if you like we can help you to activate it.
About the not showing on 992px, please can you kindly open a support ticket here: http://support.inspiro-media.com and send us your site url, so we can work directly and send you the update code soon as we can.
Best.
Hi, a few days ago I bought your template. Unfortunately, while going though your changelog within Documentation I noticed I have V1.3 Shouldn’t Envato automatically give me the latest version, which I believe is V4.4?
Now, maybe the changelog was the only file not updated because in functions.js it states POLO V4.0 I even compared the js file to your live functions.js and they’re not equal (please disregard format).
Also, the topbar that came with the file I bought had class="d-none hidden-sm" when in your live file it is class="hidden-xs hidden-sm"
So I’m not sure if I have the latest version of your template. If not, please let me know how I can get it. Thanks!
Hello kulander
Thank you for contacting us.
If you purchased Polo on 1-2 past month, you are using the latest version of polo 4.4
The documentation has it’s own versions, currently at 1 3.
The live version is still on the polo 4.1, we are about to update it on next uppcoming days.
Hope this helped you, if you have any other question or you need assistance with Polo, please feel free to contact us.
Best
Thank you for your prompt reply. It turns out that the latest version I have, 4.4 has some CSS errors that break the design, while your live version doesn’t. Please look at the following image:
The previous image is just a quick error I found, but there are others, like the one I mentioned at the beginning of this post:
topbar has the following css in V4.4 and does not work
class="d-none hidden-sm"
and top bar in live version has the following css and it works correctly
class="hidden-xs hidden-sm"
Please can you kindly open a support ticket here: http://support.inspiro-media.com and send us your site url, so we can work directly and send you the update code soon as we can.
Thanks for today’s update! Do you know if the CSS mentioned above was also fixed? I’m asking just to know if I redo the website with your updated files.
You are welcome!
Yes we’ve updated the home-corporate-v8.html
Hope this helped you, if you have any other question or you need assistance with Polo, please feel free to contact us at http://support.inspiro-media.com
Best
Hi, your form page doesn’t have select2 plugin jquery. and when I use select2 in select input, it looks messy.
Hello
Thank you for containing us.
Not sure which page exactly you are referring, please can you kindly assist us, and send us your page URL in http://support.inspiro-media.com
Best.
this page http://www.inspirothemes.com/polo-v4/shortcode-forms.html, and use this select2 plugin https://select2.org/getting-started/basic-usage, look messy.
Hello
The forms in this page are only for demonatration purposes, you can build custom forms, but it requires some custom work.
Please contact us at http://support.inspiro-media.com and we will give you more details.
Best
Hi, I opened ticket 4 days ago but no one has replied.My question is ; i don’t want to use data-parallax-image in page title. <section id=”page-title” data-parallax-image=”images/slider/slider1.png”>
- What else can i use in there?I want fixed image, not floating when scrolling?
Hi friend!
Please take our apologies for not responding to your message! Our support is not avaliable until January 3 due to Christmass and New Year break. Hope to find your understanding and we are sorry for any inconvenience.
Best.
Hi,Im still waiting your response today.Jan 4
Hello, we have replied your ticket, please check your email or your account in our support desk.
If you need further support, please feel free to contact us.
Best.
Ok,thanks
Hello, is there an easy way to move the navigation menu on the left while the header-logo-center class is on? Also, is there an easy way to let the inspiro slider go through the slides automatically every n seconds?
Thanks
I really love your work! keep it up
sorry, I just discovered both answers here on the comments, both very easy. To solve the menu on the left I just added an ul tag. To solve the autoplay for inspiro I added the data-autoplay=”true” attribute.
Thanks!
Hello there,
Thank so much sharing this us.
If you need further support please contact us after January 3 due to Christmass and New Year break. Hope to find your understanding and we are sorry for any inconvenience.
Best.
Awesome product lots of options easy to use code and especial the contact form section.one small thing put the short codes in separate pages without top menu and footer or combine them in one page.But again i love your template made my life easier.Good work keep it up
Hello there,
Thank you so much for your kind words, i really appreciate them
This sounds very good idea, i will add this one the tasks list, so we will ad an page menu on the right or left to navigate through the shortcode pages easily.
If you need further support, please feel free to contact us.
Best.
<header id="header">
<div id="header-wrap">
<div class="container">
<!--LOGO-->
<div id="logo">
<a href="index.html" class="logo">
My Website Name
</a>
</div>
<!--END: LOGO-->
</div></div>
Hello,
Thank you for contacting us,
Let me check this and i will be back to with an solution. In mean time please kindly open a support ticket here, so we can help you directly on this matter.
Best
Hi there, any update on this?
Hi friend!
Please take our apologies for not responding to your message! Our support is not avaliable until January 3 due to Christmass and New Year break. Hope to find your understanding and we are sorry for any inconvenience.
Best.
thanks for the reply. I’ll wait for your support team to be back online. Happy new year.
Hello there,
Thank you so much for being patient, and again so sorry for the delay. Please can you kindly open a support ticket here: http://support.inspiro-media.com and send us your site url, so we can work directly and send you the update code soon as we can.
Best.
I’m able to login, but not able to submit a support ticket. When I try to create a new ticket and click on “submit” button, nothing happens!
You can see issue on the website: https://www.babydiaperdeals.com. What else information would you need to investigate the issue? Please tell me here.
It’s been more than 2 weeks since this issue is reported. Hope to get this fixed soon!
Hello there,
Please kindly renew your support in order to submit tickets.
Best
Hello there,
Please can you kindly open a support ticket here: http://support.inspiro-media.com and send us your site url, so we can work directly and send you the update code soon as we can.
Best.
Hi there – I’m not looking to renew my support to get resolution to this issue. I accept it as limitation and move or try to find a solution by myself. Thanks for your responses so far.
You can contact us at themeforest@inspiro-media.com and we will assist you.
Thanks
Hi are there any plans for some new layouts. Current layouts are great but new layouts would also be great. Ive tried other templates but this is the best I have ever used. Continue the great work
Hi
Thanks for your kind words, I appreciate it. Yes are are working everyday for the next version with a lot of updates improvements and including new layouts, but unfortunately we do not have any ETA at this time.
Thanks for your support so far.
Best wishes from us
Inspiro Team
Is slider revolution only for wordpress, or can the source code be downloaded and edited?
Hello there,
You can use the Revolution Slider + Slider Editor Addon, and edit the templates locally like this example here: https://www.youtube.com/watch?v=TgILovq4LWg and then export the sliders on your template.
Hope this helps you, if you have further questions, please feel free to contact us.
Best.
I downloaded the theme and opening the html folder and using it locally, but also loading it via ftp as well as unloading some things do not work. For example, when I click the search icon in the menu I do not see the placeholder because everything is moved higher, while also for the floating sidebar does not work! What should I do?
Link of example:
https://test.digimatica.net/gilardoni/floating.html i didn’t modify nothing.Hello
Not sure why this is happening but we can help you, please kindly open a support ticket here https://support.inspiro-media.com and we will check your site and send you the updated files.
Best
I requested for support on Wed, Dec 3, under ticket #61… The support is VERY poor. Disappointed!!!!
Hello we are sorry about that, but we haven’t got any ticket from your account.
Please can you kindly re-open another ticket.
Our support website: https://support.inspiro-media.com
Best
Hi , i want to use sticky sidebar but i cant change where to stick when scrolling.its always stop at widget-tweeter and i dont want to use twitter.How can i choose where to stick.i want to choose other widgets.
Hello there
Yes you can change that by adding attributes in the sidebar
data-offset-top=”120” (in pixels) data-offset-bottom=”50” (in pixels)
Example:
<div class="sidebar sticky-sidebar col-lg-3" data-offset-top="120" data-offset-bottom="50">...</div>
Hope this helps you!
Hi, I’m not that much familiar with codings. Could you please let me know how to edit specific theme without having all the menu contents.
Hello there,
Sure we will be glad to assist you, can you kindly first open a support ticket here: http://support.inspiro-media.com and one of our support team will assist you directly.
Best.
Great template! will this template package come with demo images?
Hello there,
Thank you for contacting us.
All images are only for demonstration purpose, but we can sent to you and use them, since most of them are free for personal use.
Kind Regards
Hi i want to split menu by logo and when i added header-logo-center class on header,the logo came on center but menu doesn’t split.Menu items are on the logo.How can i change that,Thanks
Hello
Thank you for contacting us,
In the header you may need to add the class menu-split, then in the #mainMenu you need to split the menu items in to two ul
Example:
<div id="mainMenu" class="light">
<div class="container">
<nav>
<ul>....</ul>
<ul>....</ul>
</nav>
</div>
</div>
Please check out this example here: menu-split.html
Hope it helps, if you wish further support, please feel free to contact us at anytime.
Best.
Hi, is this drag and drop ? And is it WordPress site?
Hello arhamdilip,
Please take our apologies for the delay.
The Wordpress Version can be found here: https://themeforest.net/item/polo-responsive-multipurpose-wordpress-theme/16078535
The site does not provide any drag and drop addon. But it has only Visual Editor for Revolution Slider.
Hope this helps.
Best.
Previously the embedded Google Map was working, now it shows
This page can’t load Google Maps correctly. Do you own this website?
I already created a Google Map account and enabled billing. Where should I encode the API key?
Hello
The Google Map now requires to Register a new account on google maps platform and integrate on your own api key on gMap.
Please read this article: https://forums.envato.com/t/important-changes-to-the-google-maps-platform/173357
Best.
