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Discussion on Polo - Responsive Multi-Purpose HTML5 Template

Discussion on Polo - Responsive Multi-Purpose HTML5 Template

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840 comments found.

Font awesome is not showing icon and also the login popup doing nothing when I am trying to login.

Hello there,

Thank you for writing to us.

Kindly make sure to check the icon name, since the font awesome has made some changes on many different icon names.

About the login page, note that this is a HTML Template and this functionality is not available on html templates, however you are free to use any desired programming language and customize it as you need.

I hope this helps you, and if you need further assistance, please feel free to let us know.

Best Scot

we are super excited to use polo version 6, what is the ETA? is there any preview available? If we purchase version 5, do we we need to purchase v6 again?

Hi

Thanks for your kind words, I appreciate it.

Yes are are working on the v6 everyday hard and it will have many new updates, improvements, including new layouts, but unfortunately we do not have any ETA at this time.

The version 6 comes for free you do not need to purchase a new license for that. We also have decided to include both versions in the package :)

Thanks for your support so far.

Best, Ardian.

I purchased renewed support, but can’t submit a ticket. I don’t know if support recognizes I renewed support?

Hello,

Thank you for writing to us.

Can you kindly let us know your email or username you are using in the helpdesk so we can reset your account.

Thanks. Ardian.

Thanks,

I have reset your account.

You can try to login again.

Thanks.

Hey inspiromedia, Great job on the new update, Looking forward to V6. Small question, the current download package does not seem to animate the “Text Rotator” (shortcode-text-rotator.html) Does it miss a file or something we have to beaware of?

Hi there,

Thanks for writing to us and reporting this issue.

I have gone ahead and fixed it, the issue was due to the update of the Animate.css plugin changes.

I updated /js/plugins.js and shortcode-text-rotator.html. You can re-download the package and copy/replace these two files in order to fix the text rotator issue.

If you need further support, please feel free to contact us at anytime.

Best, Ardian.

ayron

ayron Purchased

Hi! Interesting data table example. How to make it functional (edit/include/delete)? Thanks

Hello Ayron,

Thank you for your question.

The edit/delete buttons are only for styling purposes. You can use any programming language and edit the data from the table.

Since this is a third-party plugin, please follow the plugin’s documentation in the https://datatables.net/examples/index in order to get an idea how the DataTables work. There you can find many example which you help you.

I hope this helps you. If you need further instruction, please feel free to contact us.

Best, Ardian.

ayron

ayron Purchased

Thanks Ardian :)

Hi team, If my site is functioning properly at the moment, is it critical/important to update to the latest version? Thanks,

Hello there,

Thank you for writing to us.

If your site is functioning perfectly fine, we encourage you to leave as it there is no need to go over the update. However if you find any issue you can go through this page https://support.inspirothemes.com/help-center/articles/8/26/178/how-to-update-to-the-latest-version and follow instructions.

Best, Ardian.

Thank you :)

Wiechu

Wiechu Purchased

Hello, How to set all pages to xxl width (1400px) – Bootstrap 5. They are currently set to a maximum of xl (1200px).

Hello there,

Thank you for contacting us.

Sure, you can change default container width by adding this custom class in /css/custom.css

@media (min-width: 1400px) {
 .container,
 .container-sm,
 .container-md,
 .container-lg,
 .container-xl,
 .container-xxl {
  max-width:1400px;
 }
}

I hope this helps you, in the meantime if you need further support, please feel free to contact our support team at https://support.inspirothemes.com

Best, Scot.

Wiechu

Wiechu Purchased

Working ! Super :) THX

ayron

ayron Purchased

Hi, Which version of bootstrap? The files in the plugin platform indicate Bootstrap v4.4.1 in the header. Thanks :)

ayron

ayron Purchased

It is not cached. I checked the files on my PC. See https://prnt.sc/1t9pqx8

Hi Ayron,

Thanks for your help.

That folder is not used in template, I see that we forgot to delete it long time ago. However, the current latest bootstrap 5.x is now directly merged in /css/style.css.

If you have any other questions please feel free to contact us at anytime.

Best, Scot

ayron

ayron Purchased

Ok. Solved. Thanks :)

Wiechu

Wiechu Purchased

I have support to 23 mar 2022. I wanted to write ticket, but I can not (“You have not created any tickets yet.”), I have a message that I have to buy a new one support! I wanted to describe my problem and send an attachment to make everything understandable.

Thanks for your response, and for being patient. We appreciate that.

Kindly make sure that in “Select the item you need help with” you select “Polo – Responsive Multi-Purpose HTML5 Template” if it still shows you the same message kindly let us know your account name, and we will reset your account.

Best, Ardian.

Wiechu

Wiechu Purchased

OK. Working. I send. I have refreshed the synchronization of supprt with purchases on my account.

Great, thanks for letting us know.

Ok, create now a support ticket and someone from our support team will assist you.

Best, Ardian.

talha9

talha9 Purchased

Hi, when we purchase this, will you send us minified script files or not? I mean in your current theme, function.js has variable names like a,b,c,e. We want it like var header, var sidebar. Full names of each variable.

Hello,

Thank you for contacting us.

The the dowloaded version has non-compressed file that includes variables, function names and everything else.

If you have further questions please feel free to let us know.

Best, Scot.

talha9

talha9 Purchased

ok purchasing now

Thank you,

If you have any questions or you need help please feel free to contact us at https://support.inspirothemes.com

Best, Scot

Hi, looks like home-magazine-v4.html doesn’t work properly anymore. The grid-articles no longer appears on this page. Preview version looks fine but the downloaded version doesn’t.

Regards, Jamie

Hi,

Thanks for writing to us and for reporting this.

Kindly add this class at the bottom of the /css/style.css

section {
    padding: 80px 0;
    position: relative;
    width: 100%;
    overflow: hidden;
    z-index: 1;
    background-color: #fff;
}

If you have any questions or you need help please feel free to contact us at https://support.inspirothemes.com

Best, Scot

Perfect – thank you!

Incredible template – best on Envato!

Thank you :)

Feel free to contact us at anytime if you need further support.

Best, Scot.

Hi :) On your Widgets page (https://inspirothemes.com/polo/widgets.html) , the “POST CAROUSEL” doesn’t allow me to click through to the post. Can you help? Thanks!

Hi there, it seems to work fine now? Did you use manual bootstrap columns or masonry.

Thanks

Manual columns. As mentioned, when I used the masonry script, it for some reason put a huge margin below the section. Anyway, it works now, lol!

Great, thanks for letting us know.

Feel free to let us know if you need support.

Best, Scot.

What all files to upload to update the existing site?

Hello there,

Thanks for contacting us.

If you are using v5.9.9 with bootstrap 5, you can do the update from this article. You would need to update /js and /css files, which can be found in https://support.inspirothemes.com/help-center/articles/8/26/178/how-to-update-to-the-latest-version at the end of the page.

However, if you would like to migrate from 5.8 or lower version which had bootstrap 4.x version, you would need to use this article here https://support.inspirothemes.com/help-center/articles/8/26/208/update-to-bootstrap-5

I hope this helps you.

Best, Ardian.

Hi,

The page called home-magazine-v2.html has an issue where the image carousel height doesn’t adjust appropriately when you maximize the browser window.

1. Open the page home-magazine-v2.html 2. It should open in a window on the desktop 3. Maximize the browser window to full screen

Notice that the height of the image carousel doesn’t adjust so the text is being cut off.

Seen when using a 4k monitor with a high resolution but probably occurs on most resolutions. The actual demo version is fine but the downloaded version contains the issue.

Hello there,

Thank you so much for reporting this issue.

To fix this, kindly go to /js/functions.js and find this line:

elem.find(".flickity-slider").css({
               "margin-right": -elem.options.margin / setResponsiveColumns + "px",
                                });
elem.flickity("reposition");

Replace it whit

elem.find(".flickity-slider").css({
                "margin-right": -elem.options.margin / setResponsiveColumns + "px",
                                });
elem.flickity('resize');
elem.flickity("reposition");

Basically I am adding this line elem.flickity(‘resize’); before elem.flickity(“reposition”);

In the mean time this fix will be available also on Download sections during the day.

Thanks for your support, I really appreciate it.

Best, Ardian.

Perfect – thank you for the rapid response and fix.

You are welcome :)

hi, is it possible to horizontally center the fullscreen background image for mobile view? For example if you view the page https://inspirothemes.com/polo/home-parallax-dark.html on mobile you see the background image is left aligned instead of centered. Thanks.

Ok great, if you have any other question please please feel free to contact us.

Best, Ardian.

Hi again, one more question… are there only the two options for setting slider height… data-height and data-height-xs? When I set data-height to 500 and data-height-xs to 300 there is a break point in between where the slider height changes to 600 (default halfscreen?).

Hi,

Yes you are correct. There are two options data-height and data-height-xs to change height of the slider. However, sometimes when content inside is larger than the height you have set on the slider, in order to show the full content it will change the size by itself.

If you have any other question please please feel free to contact us.

Best, Ardian.

guy23

guy23 Purchased

Where are the demos? I look in the Template/homepages/ and I look in each of those folders, but there’s only an image folder with some images, but no html files. And I only have 70 folders in the /homepages/ folder, but I thought the theme comes with 220 layouts. I’m confused.

Hello there

Thank you for contacting us.

All layouts demos can be found inside Template folder. They starts with home-NAME OF THE LAYOUT and revolution-NAME OF THE LAYOUT

There around 120 + 89 Revolution slider layouts (integrated) in package.

Hope this helps you, if you need further support. Please feel free to contact me anytime at https://support.inspirothemes.com

Best, Scot

guy23

guy23 Purchased

Now I see it. This wasn’t clear. They are html files for just the homepage of these, not full websites.

Hi,

Yes, that’s correct and sorry for the confusion but we haven’t mentioned nowhere as full websites. The idea of polo is to create any type of website using as one and minimal styles as possible and with reusable elements everywhere. This is why it makes Polo different.

Hope this helps you, if you need further support. Please feel free to contact me anytime at https://support.inspirothemes.com

Best, Scot

Hi, is there rtl version of POLO template?

Hello,

Thank you for writing to us,

Yes it is :) Kindly follow instructions in this article https://support.inspirothemes.com/help-center/articles/8/9/189/rtl-version in order to activate RTL version.

Hope this helps you, and if you need further support, please feel free to contact us at anytime at https://support.inspirothemes.com

Best, Scot.

guy23

guy23 Purchased

Do you plan on adding a swipe option for the Lighbox gallery? Seems to be the standard for mobile these days. thanks.

Hello,

Yes definitely, I will add your request on our task-list so it will be implemented in the future updates.

Best, Ardian.

I’m waiting for the second year when you fix the widget Instagram Feed. Is this normal? When I wrote to you two years ago, you replied, “Oh, we’ll fix it soon!” When will that time come!?

Hello there,

Thank you so much for contacting us.

The issue you mentioned is already fixed about 5 months ago, however you may need to regenerate the Access Token if your instagram widget is not working.

I can confirm that we had the same issue also on this page https://inspirothemes.com/polo/widgets.html but, after I updated our instagram Access token everything is working fine.

Please follow these instructions here and generate a new app with new tocket https://support.inspirothemes.com/help-center/articles/8/36/28/instagram-widget

If you still face any issue, kindly contact our team at https://support.inspirothemes.com

Best, Scot.

Before sending the message, I checked this page, and the Insta block was empty. Maybe it’s the Cache on my PC. Also, I downloaded the latest version of the template today, and checked all the files from the new version, the function and plugins code associated with the Insta widget has not been changed at all. So I didn’t think that it could be fixed. I haven’t changed any files since 2020, I just created a new token and the widget started showing photos. But the problems remained.

1) For example, the “data-col” display function does not work, no matter what value you specify, 4 columns will be shown. I specify 2, but 4 is shown. I specify 3, but 4 is shown. In your example that you showed, the value 3 is specified in the code, but 4 columns are shown.

2) The second problem is with the display of publications that represent a carousel. They are simply skipped and cannot be shown. Thus, you never know exactly how many publications will be shown on the site, so that it will be beautiful. Or you should refuse to publish a series of photos in your Insta profile. Thus, it makes no sense to use the “data-limit” option (it won’t show 12 or any other number of photos).

3) The third problem is showing the image format, Insta shows you square beautiful identical photos in the profile overview, but the widget does not make the pictures square, it shows them either as a diferent rectangle or a square.

All this imposes huge restrictions on the use of the Instagram function, and the use of this widget is inconvenient. Can you confirm that these problems really exist? I want to say (even if you correct the display of the “data-col” columns), in order to use this widget, I have to refuse to publish a series of photos in a carousel, and I have to publish exclusively identical photos by frame format, for example, square photos. And at this time, other users will use these wonderful Instagram features. I’m a loser.

Hi,

What a great news, we are so glad that you were able regenerate Instagram Api Token and the widget is working now.

The data-col is working fine, just double checked. Please make sure you are using the original style.css file and always file.

Kindly understand that we have never promoted or said somewhere that the Instagram widget is compatible with carousel. If you would like to develop such style or functionality for your custom needs, please feel free to customize it as you wish.

Polo has its own style, and if you would like different styles Instagram photo styles, kindly use /css/custom.css file and add custom styles.

Furthermore, I hope you understand that this is a third party plugin, and we cannot control the way how the Facebook evolves their platform and requires regeneration of tokens in order to have access and show the Instagram account data, so kindly bear with us. We are doing the best to help you even though your support extension is expired many years ago!

Thanks for your support and cooperation :)

https://support.inspirothemes.com

Best, Ardian.

pp20547

pp20547 Purchased

please help me how to setup/install revolution slider editor. I tried installing but it ask for code and does not work. please assist.

Hi there,

Thank you for contacting us.

Yes, you would need to install manually, Click manual installation then find in the extracted folder codecanyon-2580848-slider-revolution-responsive-jquery-plugin/addon-visual-editor find this file visual-editor-extensions-5481.zip and install it.

For more information, please check the documentation here https://support.inspirothemes.com/help-center/categories/38/slider-revolution-and-visual-editor

Best, Scot.

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