740 comments found.
How do I format a single blog posts so that it look more like the posts on the demo site of this theme? There is no shortcode generator that i can find in the blog editor within shopify? The only shortcode generator I found is for products: https://demo-basel.myshopify.com/pages/shortcode-helper
Can you give me link from the demo ? so I can check
Thanks
Please use this HTML https://codepen.io/TeaThemes/pen/dayvWb
Hi,
How can change the margin between columns and rows in the table and remove bottom border. Could you guide where are these properties?
https://imgur.com/5V2mBrkThanks
Thank you for your email. Currently, we moved the support from email to new system https://support.the4.co/ , so please help me create a new ticket here. Resolving your issues and answering questions are top priorities for us. A member of our support team will follow up with you within 01 business day at most, preferably 12 hours.
In the meantime, if you have more information to update please feel free to follow up. You can also check out our popular questions at https://the4wiki.myshopify.com/ and https://www.youtube.com/channel/UCvOVrojNhNbGnT2FnfHZ_BQ/playlists for ready-made instruction to see if they could be of any help.
Hi, can you give me link to see the element ? Thanks
i have created the ticket and provided link. thanks
Haven’t received any reply.
Do you provide support? More than 2 days no reply to my request.
Hi, so sorry for delay because we are day off for weekend, we have answered all ticket, did you get it ? what is your ticket ID ?
Thanks
Hi, when will Basel 3.0 be released? I really love Basel but the revolution Slider is really hard for my customers to use.
Hi, the estimate time about in this months, we are thinking about remove Nitro slider or keep it….Nitro slider is powerful but it makes the site slowdown and hard to use so maybe in v3.0…it will be removed. How do you think? Thanks
Thanks for asking. I have some ideas I think might be useful.
The flexibility of being able to adjust the slider size by device screen size is personally the most useful aspect of the Nitro Slider. If you can bring this function to the normal slider, that would be perfect. Where we can upload different images for different screen sizes.
If we can also use change text on separate screen sizes and have the “text alignment & content vertical alignment” like the Promo Banner, that would just make the slider absolutely perfect!!
Just those functions alone would make your slider one of the best on Shopify, and would easily replace the Nitro Slider. I use the Revolution Slider on my WordPress website, but it’s really not important on Shopify.
Thanks
Thank you for your email. Currently, we moved the support from email to new system https://support.the4.co/ , so please help me create a new ticket here. Resolving your issues and answering questions are top priorities for us. A member of our support team will follow up with you within 01 business day at most, preferably 12 hours.
In the meantime, if you have more information to update please feel free to follow up. You can also check out our popular questions at https://the4wiki.myshopify.com/ and https://www.youtube.com/channel/UCvOVrojNhNbGnT2FnfHZ_BQ/playlists for ready-made instruction to see if they could be of any help.
Thank you so much for your suggestion, I will discuss with my team about that
.
can I add first name to be collected on the newsletter session on my page? (not pop up). it only collect emails but I would like to also get firstname.
Hi, our theme doesn’t support it, it can only done by customize task Thanks
Hi, when version 3 will be released? Thanks
Hi, the estimate time is this month
Thanks
Hi,
Could you guide me which file control the product title position on the collections page? I want to change to position of the product title to either on side or to the top. Thanks!
https://ibb.co/RC6H8thHi, plz check your product loop layout and open the loop file here http://prntscr.com/m58nb5 Thanks
The revolution slider that is included in your theme you are selling is outdated and can not handle VIMEO. Please do not responding with a canned response telling me to use something else besides vimeo. I want a updated version of revolution slider. Provide me a solution.
Currently we are finding the solution for it so please patient or you can use video background section instead Nitro Slider. Thanks
Currently we are finding the solution for it so please patient or you can use video background section instead Nitro Slider. Thanks
I didn’t buy your theme expecting to “please patient” if you can not provide me a working solution for my needs now please issue me a refund ASAP. Thank You and you may want to update your descriptions for what does and doesn’t work for future customers.
Thanks, so please make a refund so we are happy to accept
Where is the video background section
facing image issue in site width 1600px
http://prntscr.com/m53f7bPlz submit the ticket to https://support.the4.co with store url, email, password so we can check and fix it direct for you Thanks
Hi, which features under Features menu (demo store) work for Shopify? I see Woocommerce and Xtemos elements there, I figure they aren’t included in the Shopify version? Thank you.
Hi, you can check our demo here https://demo-basel3.myshopify.com/ so all link below Features menu is working with Shopify Thanks
Thank you man!!
Your welcome, Looking forward to see you as our customer
My company just bought it
You guys have done a great job! Congrats!
Great thanks 
Is it possible to use liquid code in the Custom HTML section within the customize theme. I need to create my own section essentially. Please advise as I need a full width 3 column section, with 1 column , featuring a list , 2nd column with a list and 3rd column being text based
Thank you, can you make more clear about the question to https://support.the4.co so my team can assist you direct ? Thanks
I am trying to use Globo Mega Menu App, and getting it to display. But in order to do that it needs to replace an already existing menu from the navigation list. I can not find a navigation menu that correlates to the main navigation in the header. I know that you’ve setup the main navigation within theme settings. Can you help me ? Thank You
Hi, for this reason, can you ask app owner help you ? we can provide the file location if they need to know. Thanks
Having issues and they have the worst support ever.
So sorry about that, can you let me know what is your issue ? Thanks
I made my site live to see if it all works and i click on the product and it shows {Liquid error: Error in tag ‘section’ – ‘product-template’ is not a valid section type
}
CONTINUES TO BE THE WORST SUPPORT EVER
Well…you have customized our theme, the publish theme working total normal but the theme version which have a issue, you have modified it so it’s not working. How I can assist you when you already change my theme
I also anwer your ticket and our answer time up to 1 day so please patient
Thanks
Your guide for the mega menu isn’t helpful since the images aren’t showing. https://teathemes.net/forums/topic/basel-shopify-create-manage-megamenu
Please help me as I can’t replicate your megamenu the same way you have it in the demo. I need this ASAP
Hi, please help me check this article https://wiki.the4.co/blogs/basel-wiki/how-to-create-and-manage-megamenu-of-basel-shopify . If you need any assist, fell free to submit ticket at http://support.the4.co so my team can able to check it on Monday ? Thanks
Hi Guys, On the home page and category page: when customers click on the product photo to open the product page, instead of going the the product page, it opens a popup window to show product details etc.
I want it to go to product page, no popup. It wasn’t like this on the previous version of the theme. How can I fix this?
Hi, can you make more clear for me by screenshot ? you mean disable quickview ? Thanks
Hahaha, yes that’s what I meant to say, How can I disable the quickview?
Thanks, just disable from General
http://prntscr.com/m2v6zv
Ok, that fixed the issue on the category pages, but on the homepage its still same. How can I disable it for the home page????
Weird, it will disable on all pages, can you submit ticket to http://support.the4.co so my team can able to check it on Monday ? Thanks
Hi, I currently have a problem on my home page where a white bar is displaying between my header and parallex part at the top. How do I fix it? (shop.anytimer.eu)
Hi, plz help me submit the ticket to https://support.the4.co so my team will check it for you
Thanks
We need to add a Get Sample” button beside Add to cart, can you please assist us on this. It should take the customer directly to the Checkout page with Quantity = 1.
Hi, seem this point need customize, plz submit ticket to http://support.the4.co so my team can assist you direct Thanks
can you please help me where i have to place this product review code, i want all reviews in review tab.
http://prntscr.com/m0k5joHi, our theme already support default review app, you only need install this app and the review tab will appear. For further question, plz submit ticket to http://support.the4.co so my team can assist you direct Thanks
Hello,
First of all thank you for this beautiful theme.
I wanted to get some information about a few things before buying. I’ll be happy if you can help me.
1. I don’t want the pop-up window to open when the icon is clicked for the product comparison. After navigating the demo site, this feature is sometimes getting up, that is, adding products for comparison without opening pop-ups. Can I do this all the time?
2. As in the same whislist, it is better to have the icon in the top menu section for product comparison.
3. In the mobile product comparison pop-up window is not seen compatible, so in the pop-up window products are seen large.
4. Price and language options would be better in the menu. You may be talking about other previous answers, but it would be better if you can see it in the demo version.
Thanks.
Have a nice holiday.
Thank you for your message. Currently, we moved the support from email to new system https://support.the4.co/ , so please help me create a new ticket here. Resolving your issues and answering questions are top priorities for us. A member of our support team will follow up with you within 01 business day at most, preferably 12 hours.
In the meantime, if you have more information to update please feel free to follow up. You can also check out our popular questions at https://the4wiki.myshopify.com/ and https://www.youtube.com/channel/UCvOVrojNhNbGnT2FnfHZ_BQ/playlists for ready-made instruction to see if they could be of any help.
Ok. I created a ticket. Thanks.
When using the HTML widget in the product tab area I want to display metafields but the code is not returning the meta data, instead just showing the code.
Below is the code I am putting into the HTML widget:
<meta name=”viewport” content=”width=device-width, initial-scale=1”> <style>- { box-sizing: border-box; }
/* Create two equal columns that floats next to each other / .column { float: left; width: 50%; padding: 10px; }
/ Clear floats after the columns / .row:after { content: ””; display: table; clear: both; } @media screen and (max-width: 800px) { .column { width: 100%; } }
/ Responsive layout - makes the two columns stack on top of each other instead of next to each other */
</style>
Some text..
| Glass | {{ product.metafields.spec.glass }} |
|---|---|
| Water Resistance | {{ product.metafields.spec.water_resistance }} |
| Case Size | {{ product.metafields.spec.case_size }} |
| Case Thickness | {{ product.metafields.spec.case_thickness }} |
| Strap Width | {{ product.metafields.spec.strap_width }} |
| Movement | {{ product.metafields.spec.movement }} |
I am using ” {{ product.metafields.namespace.key }} “
Hi, please help us submit the ticket to https://support.the4.co so my team able to check your question Thanks
The support ticket has been submitted. #5166
Hi, I have answered Thanks
Hi
I am trying to figure out how to add more than just twitter and facebook to my social icons in my footer. Also remove my favicon from the footer.
Hi, you should config it here http://prntscr.com/lyswx9 Thanks