252 comments found.
How can I change the search in the header? I would like to add a hidden input to the form. My support ticket is just ignored.
Hello,
Thank you for choosing our theme!
Looks like you’ve missed the reply in the ticket, it has been answered on April, 23, please check it.
Regards.
You mean this answer?
This change requires additional customization of the theme source files, which is beyond our support service. If there is a need, you may get a quote on such customization, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. Thank you!
I should pay that the theme is not using the template file from the theme folder which is preventing my customization?
In my opinion this is a theme error and your responsibility. I am not talking about the customization I want to do. I just would expect that the theme is using the file when it is delivered with the Theme. If that’s the case I can do the customization myself.
Hello,
Please also check shortcodes.php file from \wp-content\plugins\trx_utils\shortcodes\ folder (lines 2370-2375). You may need to make changes in this file.
Regards.
I have to translate this organics_get_privacy_text Where can I change the text of privacy?
Hello,
Thank you for choosing our theme!
You can translate this text in the language file from wp-content\plugins\trx_utils\languages folder.
You may check this article for detailed instructions: https://axiom.ticksy.com/article/9674/
Regards.
I purchased your Le Truffe theme and looking to purchase this one. Question. I noticed font sizes are listed in css not html. I am not versed in css and do not know the best way to implement my font size to (12px) or 12 point please advise if this theme font sizing is in em.
Hello,
Thank you for your interest in our theme!
Fonts are managed in WordPress dashboard – http://prntscr.com/naf76d, you can use both – px and em for the font size.
Regards.
Impossible to update the Essential Grid included plugin. “Item Purchase Code not valid” but I downloaded from There Forest. Thanks
Hello,
Ess. grid is bundled with the theme and doesn’t include activation license key, however it is fully functional.
Please submit a ticket at https://axiom.ticksy.com/ (choose “_Presale questions” category, it doesn’t require support renewal) and our support team will send you the latest version of the plugin.
Regards.
Hello,
I tried to active the license key of the theme for our site but it was not active. I input correct license code from the download page, but still not save the key and the theme can not active: https://www.screencast.com/t/EbcoMuA1RNcmSorry, Im wrong
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Thank you for letting us know that the issue is solved.
If you get any questions, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
I can’t hide the title and breadcrumb on some pages. I’ve tried the global settings and page settings. can you help me?
Hello,
We have tested the theme locally, and didn’t find any issues with hiding titles and breadcrumbs via individual Page options.
Please submit a ticket at https://axiom.ticksy.com/ with your website details and our support team will provide you with assistance.
Regards.
There is a bug with cross-sells that have variations (this theme only).
To replicate, if you create a product that has 2 variations, then add those 2 variations individually as cross-sells to a product, those variations correctly appear on the cart page. If you select “add to cart”, it adds the parent product, not the variable product, to the cart. If you switch themes to TwentyNineteen, the add to cart button properly adds the variation to the cart.
The add to cart url (upon hover), looks correct, and does function if you manually go to the link in a new tab or window. However, if you click the add to cart button on the cart screen, it doesn’t add the variable product??
Troubleshoot this with WooCommerce via chat support, and they confirmed that this is a bug with the Organics theme, and not any other plugin (had all plugins disabled).
Hello,
Thank you for choosing our theme!
Please provide your website login details and FTP credentials at https://axiom.ticksy.com/ and our support team will take a closer look at the issue. Thank you
Regards.
Thank you, just submitted FTP info in ticket #1933681
Thank you, please expect reply from our support team.
Regards.
Hello, is this theme ok with Czech characters ? How is it with translation to Czech language? Thanks.
Hello,
Thank you for your interest in our theme!
You can translate the theme to any language, there will be no issues.
Please note that some fonts may not support special characters, you’ll need to replace them with the ones that support if needed.
Regards.
BUG After selecting a shop header from Theme Options > WooCommerce Options > Header (on https://www.resnaturae.com/wp-admin/admin.php?page=organics_options_woocommerce) and Save, the following PHP Warning shows on every frontend shop page (for ex.: https://www.resnaturae.com/shop/piante-da-giardino/erbe-aromatiche/prodotto-pilota-semplice-no-sconto/), if logged you see:
Warning: Illegal string offset ‘header_4’ in /home/resnatur/public_html/wp-content/themes/organics/templates/headers/_parts/header-mobile.php on line 4
Restoring original settings didn’t solve the issue.
I have my purchase code
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Please submit a ticket at https://support.themerex.net (choose “Presale questions” category) and our support team will take a look at the issue. Thank you
Regards.
I love this theme! My support has expired . . . But I just updated with the new theme update, and my website was totally messed up afterward – for example: the shop/product pages were tiny – more than half the size, there was coding all over the place instead of images, text, or backgrounds, the search bar was moved, page sections were missing, categories in the footer were missing, etc. I had to reinstall an older version zip file I had of the theme (that I downloaded fall 2017) in order for the website to be back to normal again. Is this a problem with the theme update?
Hello,
Thank you for choosing our theme!
There should be no issues with the latest theme update. Please submit a ticket choosing “_Presale questions” category (it doesn’t require support renewal) and our support team will take a look at the issue.
Regards.
Thank you so much, Emily. I submitted a ticket that way, and they helped me figure out that it was just a plugin that needed to be updated!
Great news! I am glad that it works for you fine now)
We would really appreciate if you rated our theme in your Themeforest account > Downloads. Your feedback is very important to us. Thank you in advance!
Regards.
Hello. Do you have any plan how long this item will be supported with updates?
Hello,
Thank you for your interest in our theme!
This theme is supported, the latest theme update has been recently released (01.02.2019) and we are planning to continue supporting this item in the nearest future.
Regards.
Thank you for the quick reply. Can I ask what to expect with nearest future? 1year, 2 year, 5 year? I am asking because we have to change the Theme now because for the old one there are no updates anymore.
You are welcome. Don’t worry, we do not plan to remove this item from sale, and will continue updating the theme in the future.
Regards.
The WPBakery row setting “Equal height” (If checked columns will be set to equal height.) does not seem to work with your theme. Pls advise
Hello,
Please submit a ticket at https://support.themerex.net and our support team will check it for you.
Regards.
Hm actually I don’t think that’s something I need support with. Can’t you just let your programmers know and have them fix it? Thank you
Sure, however please submit a ticket as we will need to send you a fix, if the issue is theme related.
Thank you
Hi,
I know the support has expired however, sending mail through contact form on https://osmanlibahcesi.com/iletisim/ suddenly has stopped with the error code of “Transmit failed! Error send message!” I’ve contacted my hosting provider however they say this issue is caused by theme not hosting. How can we resolve this?
Thanks, Aybars
Hi Aybars,
Thank you for choosing our theme!
As a rule such error is caused by mail server settings. Please contact your hosting provider and ask them to double check these settings.
You mentioned the form was working previously, so most likely that server configuration has changed which caused the problem. If the issue persists, we will need to access your website to check it, please submit a ticket at https://support.themerex.net
Regards.
Just a quick question… My support has expired, but I’ve noticed that even though I have 30 products in a category, only 12 will load… And there is no ‘more’ button.
Normally I would think it was just an issue with a plugin, but I haven’t installed many more, and I had this issue on the previous version of my website (which has been completely redone).
Where are the other 18 products? Is anyone else having this issue?
Hello,
You can change the number of products under Theme options > Blog and Single > Stream page
Regards.
Hi,
Does the theme support RTL with Polylang plugin?
Hi,
Thank you for choosing our theme!
The theme supports RTL languages, however we haven’t tested it for compatibility with Polylang plugin. For multilingual website, we recommend installing WPML plugin.
Regards.
OK, thanks.
You are welcome.
After updating to the latest version, the custom fonts I have installed in the /wp-content/themes/organics/css/font-face no longer appear on the backend /wp-admin/admin.php?page=organics_options_customizer. Only the theme default packaged fonts?
Hello! renewing the compliments for the excellent theme !!! now I find myself with this big problem 
Google has just changed its maps and now wants the api key for google maps.I have your theme installed on a site of a customer for some time and I can not update it as the customer made several changes.To add the google map key I went to the file called core.theme.php and added to the code this ”.... organics_enqueue_script (‘googlemap’, organics_get_protocol (). ’: // maps. google.com/maps/api/js?key=mia api generated by google ’, array (), null, true); .... unfortunately, however, I saw nothing has changed and the map does not work yet . I’m wrong – what do I have to do, thank you so much, I do not know how to do it anymore
Hello,
It is highly recommended to keep the theme up to date, as it includes important fixes and improvements. If for some reason, you can’t update it, alternatively you can use Embed google map which doesn’t require Google API key.
Please check this article for detailed instructions – https://axiom.ticksy.com/article/13409/
Best regards.
Hello Emily !! thank you very much for the quick answer 
, but I can not update the theme because the client has made many changes to it, and I do not even find the part you say in wp bakery (maybe my version being older not the It contains). I would need to know where to put the script that give those of google …. <script async defer src = “https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&callback=initMap”
type = “text / javascript”> </ script> .... Where is this part in your theme? if you tell me the folder then I see to add the part related to the API … I tried to add it in the file called core.theme.php, but it was not enough …. maybe you put the key on the other side? thanks a lot of heart !!!
Please edit shortcodes_vc.php file from wp-content\themes\organics\fw\core\core.shortcodes\ folder, find line 135 as follows: vc_remove_element(“vc_gmaps”);
and replace it with this one:
//vc_remove_element(“vc_gmaps”);
After that you can add Embed Google map with WPBakery page builder – http://prntscr.com/krbuki
Hello, is it possible to link to http://www.vegan-cooking.ch/rezepte/ with a certain category/filter activated on page load instead of “all”?
Hello,
Unfortunately, filters do not have an option to add custom link. By default, it displays all posts from specified categories.
Best regards.
Okay well can you build it? There must be a way to access these data-filters, right?
Advanced customization of the files is required for changing the functionality of filters. Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. You can check additional plugins to see if some of them allow to achieve what you need.
Thank you for understanding.
Wait, I didn’t want to add a custom link to the filters or change their functionality… The default is fine, filter shows all posts from a specified category. I am trying to activate filter “XYZ” instead of “all” on page load. Something like http://www.vegan-cooking.ch/rezepte#xyz would activate filter XYZ and http://www.vegan-cooking.ch/rezepte#abc would activate filter ABC when you link to the page
Please submit a ticket at https://axiom.ticksy.com/ and our support team will check your question. Thank you .
Hey Guys, i really like your theme and think about purchasing it. Is it possible to get a quick access to a backend before? I need to check a few things..
thanks in advance phil
Hello Phil,
As I see you already purchased the theme. In case you have any questions, please submit a support ticket at https://axiom.ticksy.com/ – and get qualified assistance.
Regards
Hey, do you have RTL demo?
Hello,
We appreciate your interest in our theme! You can preview the RTL demo website at the following link: http://rtl.organics.axiomthemes.com/ Regards
