56 comments found.
Hi, when will you update the template to work with woocomerce 4.0.0?
Hello! There will be a new update next week.
Hi, Do I need to purchase slider revolution? I just bought the Surfy template but I don’t have access to the sliders, it’s juts showing a white space instead ! thank you for you help
Hi there! Are you referring to these pre-made templates https://prnt.sc/r5ll8m ?
Hey i am submitting a ticket
Any planned update?
Hi there! There will be an update for the required plugins.
Hello. How do I change sub menu hover font color.
Hello! Thanks contacting us. To get assistance, please submit a support ticket.
Hi, is this theme work well with hide my WP plugin?
Hi there! We haven’t tested our theme with that plugin
Hello How to change the logo in the theme, I can not find anything in the same admin by activating my key
Hello! Please download the main zip file, you will find the documentation inside, please read it. If you have some questions or concerns, please submit all your inquiries via this form https://gt3.zendesk.com/hc/en-us/requests/new
While activating the code, you have an option to sign up an account with us where you can manage all your purchase codes and get dedicated support.
Hi, why i am not receive updates anymore in my theme?
Thanks
Hello! To answer this question we need to see what’s wrong in your wp. Please send your site credentials and we will check it
Hi, how to change the speed slider in testimonial section?
Thanks
Hello! To get assistance, please send your request via this form https://gt3.zendesk.com/hc/en-us/requests/new
Hai, My footer get [mailchimpsf_form] instead of subscribe form.
How to fix?
Thanks
Hi there! Mail chimp is a subscription service provider. You have to install the mail chimp plugin and set it up yourself because it requires your personal data. To get further assistance please submit all your inquiries via support ticket system
it,s ok, i dont need it. just curious, how to remove [mailchimpsf_form] text in my footer?
The support is provided via a ticket system. This form is for general and pre sale questions.
Hi, how to use appoinment booking?
Thanks
Hello! It’s a 3rd party premium plugin. If you need this functionality, you can purchase that plugin.
What’s the plugin name?
Booked – Appointment Booking for WordPress plugin.
ok, thanks
looks Author is not on holidays? 
Hello! What do you mean ?
hey, I was waiting for a response to my questions in above comment.
Oops, sorry, it looks like it has been missed. We will get back to you with the answer asap
hello, i like your theme. just a few things to check before I buy. (1) i want a small floating pic (clickable) always at the right bottom corner to show a promotion, is that possible? (2) in the home page, i want to have section to show some of the popular products (pic, price simple description, is that possible? (3) in the menu, is it possible to add a little icon in front of each button, for example, a small shopping cart in front of “shop”. (4) for shop, is that paypal compatible? thanks.
Hi there! 1. It requires the custom changes in the code. 2. Yes, it’s possible with the theme 3. We do not have such functionality 4. WooCommerce supports PayPal
Thanks for your reply. For 1, I am thinking using a plugin. Any of them you know is compatible or not compatible?
We do not know any with such functionality, but we are sure that there are.
Hi, is your theme compatible with the latest 5.1 version of WP?
Hello! Yes, sure.
Hello. I am wondering if you do custom websites using this theme since I want to make a website for a surf school
Hello! Yes, we do. Please contact us via a contact form available on our TF profile page
hello there, great theme but I would like some assistance with the shop pages, I have submitted a couple of tickets but would appreciate a fast response
Hello! What is your ticket ID?
thanks for getting back to me, do you have a change log for the theme updates please?
Hello! You can find it in the theme options panel
Great theme guys, well thought out theme options. My only suggestion would be to add practices as an option to ad menus. This is one of the only themes i’ve used in a while where the custom “pages / practices (in this case)” you have to create custom urls for the menu. Can you please add this to the next theme update.
Hello! What do you mean to add custom URLs to the menu?
This should clear it up. http://g7m.64b.myftpupload.com/wp-content/uploads/2019/01/no-menu.jpg
It looks like you have them unchecked in the settings http://prntscr.com/mak409
*@#% totally right 
thanks guys! #feelingsmallemoji
Thanks for choosing our product.
Thanks for the fast response, good product and fixing the brain fart
Have a great day! p.s. if you have a minute, you can rate our theme here https://themeforest.net/downloads
Hi, We have purchased this theme. Since it uses your license for WP Bakery, we cannot update the WP Bakery plugin directly through the website. Can you please send us the updated version of WP Bakery to be installed? Thank you
Hello! You have to update the theme to the latest version, it includes the latest WP Bakery plugin.
Hi, we updated the theme through the WP interface/backend. Do you have an updated file download for the whole theme with the WP Bakery? Thank you
If you’ve updated the theme through the WP dashboard then you should get the plugin update. Please provide your site credentials and we will check it. You can send them via a contact form available on our TF profile page
I tried signing up on your Support Page, but I never received the confirmation email. We did update through the WP dashboard, but the WP Bakery did not update. How else can I send you the credentials? OR, are you going to update the file download on TF? If you are going to update the download files for the theme on ThemeForest, then it should contain the updated version of the WP Bakery plugin? Thank you,
There is no need to sign up, simply submit the details via this form https://gt3.zendesk.com/hc/en-us/requests/new
hello i like the look of this theme but there is no woocommerce natively supported? Do you have plans to integrate this as you have some other great woocommerce themes.
Hello! Yes, that’s correct. Yes, we are going to release Woocommerce support ASAP.
Do you have an ETA on the woocommerce update please, eagerly awaiting it here
We plan to finish this week. There will be a post on our Facebook and Twitter.
long weeks there 
It looks like you still haven’t followed us on Twitter and Facebook
Don’t buy this theme have so many bugs that you can’t easily fix. So many silly mistakes they did. Even you can’t change the text contact information from the header. I totally waste my money. Anyhow, I am a developer I know how to fix it. But if you are not familiar with coding don’t buy this theme…
Hello! Which bugs are you referring to? Any content in the header is editable. What is your support ticket ID?
There is no one bug. There are so many bugs. My Support ticket id is 22327.
I already change the sticky logo from options but it still shows the default logo.
There is no option to change the default header content if I choose any of two headers.
If I manually add any text in the top header and select the option to make it sticky; It didn’t work.
I have tried to change the links from What We Offer for You sections and it always redirects to the post pages.
Even in the WordPress backend when I click on select preset under GT3 Header Builder the half part of the popup hide from the left part of dashboard sidebar. Silly z index mistake.
At least you have to test your theme first and then sell it.
No option to change the menu colours, Rollovers.
No default option to add icons on the header.
Very basic theme options. Not user-friendly.
and still, have so many things.
That ticket was submitted only today, after this comment.
