147 comments found.
hey, i cant find the procedure single page. i wanna integrate the sticky wrapper on the left side (table of content on the left), but i dont know how and cannot find the page. What am i missing, can you help me. is the procedure – 4 site missing or am i doing something wrong?
Hi.,
Thank you for contacting us.
kindly watch the following video to get a clear view about procedure – 4 page.
http://recordit.co/q0AXzoA0eeIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi, thanks for the quick response. I followed the video and implemented everything, now my problem is that the single procedure nav does not appear. Its an empty space with no element. Even tho i implented everything in the backend. Can you help me, i can send you the link of the site, if it helps you.
Hi.,
Thank you.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Ok, thank you for your help. i sent you the credentials. Regards
Hi.,
We are checking on the issue. Will let you know once we fix it.
Regards., DesignThemes Support.
I do not see an option to import demo content?
Found it. Nevermind.
Hi.,
OK, Thank you.
Let us know, if you find any issues in future.
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in
our overall rating! Please visit below video link for how to rate our
theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hi, I am seeing great reviews and for some weeks now I am stuck between your theme and another theme for a psychologist who requires an audio visual section for her podcast and video content. To help me make my final decision, are you aware of any of your users who has merged these capabilities and if so did they experience any challenges? By any chance do you have a list of websites which are using this theme so I can have a quick look? Any assistance will be highly appreciated! Thanks
Hi.,
Thank you for your interest on our theme .
You can add video content , but we have not tested with audio visual section for podcast.
Here some example sites ,
Regards., DesignThemes Support.
Thanks for the quick response. This helps a lot! Do you have one example that is complete? The examples you gave, as great as they are, seem like they are still undergoing development
Hi.,
Thank you very much.
If you have any queries, please feel free to contact us. We are always ready to help you
Regards., DesignThemes Support.
Hello, I have recently bought your theme and correctly installed on a GoDaddy hosting. I’ve been trying to create/modify pages using WPBakery but it has been a nightmare because the website goes on timeout or crashes, all the time. I guess it must be related to the plugin compatibility, I wanted to update it to the 5.7 version, however in order to do that I should buy an additional license. How is that possible? Am I the only one facing this issue? Thanks, Giovanni
Hi.,
No need to purchase the plugin ,
You can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files
Regards., DesignThemes Support.
wordpress 5 support?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, our theme supports and compatible with wordpress 5.0.X.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi,
I try to update “MultiPurpose Before After Slider” via “Required Plugins Installer”, but it keeps saying “Download failed. Not found.”
What do I do?
Thanks!
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
How I can increase excerpt length and translate read more button? In theme settings any changes that I made, it doesn’t reflect frontend. (Is any cache somewhere?)
See pictures below. https://ibb.co/vVrJgzY https://ibb.co/M5gdXXd https://ibb.co/sy9y1NbHi.,
Excerpt Length : By default in WordPress the excerpt length is set to 55 words , so you can’t display more than 55 words.
Ref : http://recordit.co/U1oy4xz7nd
Read More Text: If you want to change the text for post archive page then get into Admin Panel > Appearance > Psychiatrist Options > All page options > Post options > There you can change it .
Ref : http://prntscr.com/lyvt12
Else if you want to change the text for blog template then under the edit page you can change it – http://prntscr.com/lyvt3t
Regards., DesignThemes Support.
Tnx. And where can I change Appointment form? I want to remove some fields.
Hi.,
If you have added the reservation form via visual composer module , then get into file path /wp-content/plugins/designthemes-doctor-addon/shortcodes/shortcodes.php under function dt_sc_reserve_appointment you can customize the form ,
Ref : http://prntscr.com/m4s7sc
Else if you have used page template , then get into the path wp-content/themes/psychiatrist/tpl-reservation.php and /wp-content/themes/psychiatrist/tpl-reservation-type2.php there you can customize it.
Regards., DesignThemes Support.
Where I can change the google maps pins? I removed all stores, and add only one, but in the front page, nothing changed.
Hi.,
Thank you for contacting us.
Kindly watch the following video to get a clear view about store locator plugin to view your stores with google mai api key.
http://recordit.co/hpIdmN2feYIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
The visual composer in the backend is no longer working, I need this fixed now.
Hi.,
Sorry for the inconvenience cause ,
We are ready to help you. Make sure you have been using updated version of the visual composer v5.6 , if not kindly send us mail via the right bottom form located @http://themeforest.net/user/designthemes so that we will send updated plugin .
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile. We are always ready to help you . Please revise the rating that you have done now.
Regards., DesignThemes Support.
after the latest wordpress update the visual composer stopped working…. will it be updated?
Hi.,
Sorry for the inconvenience cause ,
We are ready to help you. Make sure you have been using updated version of the visual composer v5.6 , if not we have sent updated plugin to your mail ID lm@erpmundi.com .Please have a look.
Regards., DesignThemes Support.
It is possible to import pages from demo? I don’t want to start from scratch.
LE: Nevermind, I found it in Unyson.
Hi.,
Thank you for contacting us.
Its not possible to import the pages only, you can import the all the demo content.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents. It will import all the pages, post, portfolio, ect.. as per our demo site then you can customize the site as per your needs.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.
So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.
We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Thank you for your answer. I found the demo in Unyson, immediately after I ask this question, so everything is great. Very well made theme.
Hi.,
Thank you very much,
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmThanks in advance.
Regards., DesignThemes Support.
Downloaded the project. Went to install. It failed because plugins/baslider.zip is missing. Opened the plugins folder and yup its missing.
Hi.,
Sorry for the inconvenience , kindly send us the mail via the right bottom form located @http://themeforest.net/user/designthemes so that we will send the plugin file .
Regards., DesignThemes Support.
Hello, I recently bought the template. Now I have a few questions.
1. As on the link: https://psychotherapie-m-schmidt.de/ I would like to add a Topbar on my side with the icons and data, such as telephone, e-mail and map.
2. I have my page as an onepage. However, he shows me on every page that I am under each rider: https://kamen-psychotherapie.de. How can I adjust this so that when I click on Sprechstunde, only Sprechstunde light up?
Hi.,
1 ) Get into Admin Panel > Appearance > Customize > Site Header > Header Style , there you can enable the top bar and paste your content as per your need.
Ref : http://prntscr.com/lk3ek1
2 ) Please be more specific about your query with some screenshot , so that we will help you better.
Regards., DesignThemes Support.
To 1) I would like to add like this page (https://psychotherapie-m-schmidt.de/) a Topbar with the icons (phone / email and map) ohn this site: (https://kamen-psychotherapie.de/). See the screenshot: https://uniqueconception.de/upload/topbar.png
To 2) I have my page as an onepage. However, he shows me on every page that I am under each rider: (https://kamen-psychotherapie.de) like here:
See the screenshot: https://uniqueconception.de/upload/topbar.png How can I adjust this so that when I click on Sprechstunde, only Sprechstunde light up? I would like it as on the page: (https://psychotherapie-m-schmidt.de/) as onepage set.
Hi.,
1 ) Yes , it is possible. Get into Admin Panel > Appearance > Customize > Site Header > Header Style > Top bar there you can add it.
Ref : http://prntscr.com/lkzvg1
Code :
[vc_row el_class="alignright"][vc_column][dt_sc_phone_no text="11111"][dt_sc_email text="suhashini@iamdesignig.com"][/vc_column][/vc_row]
After that you can add this custom code under Admin Panel > Appearance > Customize > Additional CSS ,
.top-bar {
background: transparent;
}
2 ) It seems you have not assigned the one page template , so get into to home edit page there you have to enable this template http://prntscr.com/lkzxlu
Regards., DesignThemes Support.
The Topbar has worked great, now missing only the map or location icon with a link to google maps. Is that possible ?
Image: https://uniqueconception.de/upload/topbar.png
To 2) I try to explain it easier. The attitude as here in the link I have set: http://prntscr.com/lkzxlu.
I shot a short video and tried to explain it in English.
Video: https://uniqueconception.de/upload/explain_video.mp4
As on the page: https://psychotherapie-m-schmidt.de/
I would like to set it on my page (https://kamen-psychotherapie.de/) as a one page, so it jumps from menu to menu. How can I adjust that?
Hi.,
Yes , it is possible . Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will add a location on your top bar and we will check / fix the one page menu highlighter issue
Regards., DesignThemes Support.
Hi could it possible to add different payment method in appointment form?
Sorry, but we do not have that option in our theme.
Could it possible through any plugins? I want to add payumoney or paytm for transaction in appointment form for payment.
Hi.,
As of now we have integrated our appointment section with PayPal alone , other than that we have not tested our theme with any third party plugins .
http://prntscr.com/l91jdnIf you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi Actually I like your theme and want to purchase the same. But only difficulty is payment system during appointment as our most of the client s are from India. So I need Indian payment gateway like CCAvenue, paytm, Razorpay, payumoney etc. If this customisation is possible we would glad to purchase your theme.
Thanks
Hi Kkr2018.,
Sorry but we do not have that option in our theme. You need to customize the theme to add the new payment gateways.
Regards., DesignThemes Support.
Hi
Do you customize the theme? If yes please tell us the price of the same
Thanks
Hi Kkr2018.,
Sorry but as of now we do not time to work on that customization.
Regards., DesignThemes Support.
Hi
Thanks for reply. I have a last presale query. Could you tell me which wordpress plugin has used in this theme for appointment?
Thanks
Hi.,
Thank you.
You can use any third party wordpress plugin for appointment to full fill your requirements.
You may also refer these plugins to full fill your requirements.
https://wordpress.org/plugins/easy-appointments/ https://wordpress.org/plugins/appointments/ https://wordpress.org/plugins/meeting-scheduler-by-vcita/ https://wordpress.org/plugins/appointment-scheduler-weblizar/Note : We have not tested our theme with any 3rd party plugins other than the plugins approved by themeforest theme page. So we can’t guarantee for that plugin to work with our theme.
Regards., DesignThemes Support.
Hello,
You’ve mentioned that the theme supports buddypress. But I’ve installed buddypress and the look and feel of the profiles pages and buddypress pages are completely off. Please see the screenshot here: https://prnt.sc/l66a5f
I would appreciate if you can help me sort this ASAP!
Hi fahadhnazir.,
Let us know page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello Sriram,
Thanks for your reply. I have sent you a message just now as instructed, through the instructed page. Would be great if you can help me further to resolve this issue.
Thanks!
Hi.,
Thank you for contacting us.
The issue has been resolved. Please have a look. Please refer : http://prntscr.com/l6nqwr
Please refer : http://prntscr.com/l6nsaa
Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRmhello! i wonder if there is option so i can change all the color schemes manually or i can only choose from the available schemes. thanks
Hi.,
Thank you for your interest on our theme.
Yes , you can easily change our default color scheme as per your need.
Regards., DesignThemes Support.
thanks for the reply. i proceed to check out!
Hi.,
Thank you.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Dear developer , i am using a booked wp plugin to add booking feature on site , which has feature to add a payment feature by adding packages which customer can purchase , but once the packages are selected and proceeded further the error comes your cart is empty . i have checked this booked plugin on other themes its working fine but on your theme its coming error your cart is empty evry time.
here is my booking page > http://skypixlabs.in/demo4/booking/
Hi.,
Sorry for the inconvenience ,
We have not tested our theme with any third party plugins other than the plugins listed in the theme page.
Can you please check this issue with the plugin support team as they will know the exact reason of that issue. And see if it can be fixed on the plugin side.
Regards., DesignThemes Support.
Hey, I have a question, is there a demo content available in this template? thank you
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, we have the demo content for all of our themes, , for the purpose of demo content import we have used “Unyson”plugin to import the demo contents look like our demo site with dummy images.
If you have any queries, please feel free to contact us. We are always ready to help you
Regards., DesignThemes Support.
I want to buy this them i love how it looks . My client wants it to have all the functions of https://www.diamondranchacademy.com/ do you think that is possible please let me know before i buy it
Hi .,
Hope you have already looked at our demo site https://psychiatrist.dttheme.com The site that you have given mostly has static content and does not have any special functionality. If only the contents, then you can build it maximum with our theme design.
Hope you ll purchase our theme soon.
Regards., DesignThemes Support.
That is what i was thinking i can make something way better i will buy it if i need any help i will contact you
Hi imagen2015.,
We can install the exact theme demo as we have shown in our demo site for free. Please note that the theme are not included, since they are licensed images. The images will be replaced with low quality images. You can easily change the images.
If you need more customization of the theme, then it will be a customization work for us. We charge $25/hour for custom works.
Regards., DesignThemes Support.
i would really like that as i installed it and it looks nothing like the demo . where do i send my log in to ?
Hi imagen2015.,
Please send your FTP and admin login details to support@wedesignthemes.com so that we can install the demo contents immediately.
Regards., DesignThemes Support.
thanks sent
Hi Max.,
Please mail us your domain name, wordpress admin login details and FTP details as well.
Regards., DesignThemes Support.
Hi Rsriram Do you mind letting me know how long the installation take when you guys do it?
Hi Max.,
The wordpress admin details that you have sent is not working. Please let us know the exact login details. Please check the screenshot that we have sent to your email.
Regards., DesignThemes Support.
I have a question, is there a top bar available in this template? thank you
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, we have the top bar option in this theme.
http://prntscr.com/kywmjfIf you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
