182 comments found.
hello. how is it possible to change post header image? now it takes the featured image but it stretchs and looks bad.
Upload a photo that’s large in width. Example: 1900px X 500px
Hi, I have a support ticket which I submitted 3 days ago and im still waiting for a response, can someone please respond?
We’re so sorry! Your ticket number please?
thank you – #4278
I assigned someone for this ticket. You will get a response first thing on morning.
thank you I have just replied to the ticket again, can you please ask this person to watch my ticket as I have a deadline and I been waiting several days for each response.
Hello,
Your ticket has been replied 
Thanks
Thank you I have just replied to this with a final request
thanks I have just replied again
Hi, your theme looks good !! Before buy it, i don’t want my customer pay online, so can i just put in a page a complete calendar with real avaibility display and just a form to contact me ? And after I validate or not the booking. It is possible with your theme please . I have just a house to rent. Like this page for exemple ? https://demo.themovation.com/bellevue/chalet/availability/ . Thank you
Hello,
You can do offline booking as well via contact form, but right now there is not a possibility of checking the real availability via contact form
Thanks
I’ve just installed your theme, and the Instagram plugin won’t install. Getting a generic API error.
Hello,
Please create a support ticket at http://gfxbucket.freshdesk.com our support team will help you as soon as they are in online.
Thanks
hi, im just about to buy this, I have a couple of questions, do we have to keep your credit in the footer or anywhere on the website? also is it possible to have the availability checker load a 3rd party booking website instead of availability results in our website?
Hello,
You can keep your credit anywhere, it’s not compulsory to put that in the footer, actually you can redirect your booking to third party but it’s not possible to take check in and check out information to other website
Thanks
about the credit, im talking about your credit not ours, do we have to show your credit as the designer of the theme? are you saying its not possible to use the layout of your availability checker and take the date selection over to the 3rd party website?
Hello,
No it’s up to you, you can do whatever you like to, yes it’s not possible with few modification, you need to have little bit of php knowledge in order to do that
Thanks
thank you, I have php knowledge, once purchased and installed, will you be able to tell me which file I need to edit in order to change what the date selection does on submit?
Hello,
yes i can point you the file
Thanks
thank you, please can you tell me the name of the file and its location, im using the boutique theme
is it possible to right align the top main navigation instead of left align
how do you change the colour of the menu, not the hover colour and not the default link colour but the colour which is used when the site is on that current page
when I go to edit my homepage, instead of the page being laid out in WPBakery page layout builder, I just have a text box full of short code like this: style=”style4” height=”big”][rs_hero_slider_item background=”1188” overlay=”yes” small_heading=”The finest hotel near Panama Beach ” why is this happening, surely the page should be laid out so we can drag and drop elements in the page builder?
Hi I have just registered and I haven’t received the activation link after waiting over 1 hour
It’s supposed to be instantaneous. Try again please!
Check “Spam Folder” of your inbox.
If still doesn’t work, mail here: relstudiosnx@gmail.com
Hello How is it possible to click on the phone number on the header page ? I found how to change the phone number, but the link is ”#”...
Hello,
Please create a support ticket at http://gfxbucket.freshdesk.com our support team will help you as soon as they are in online.
Thanks
Hi, Is your latest theme version v.1.3 compatible with the version of wordpress 5.0.2 ? Thanks.
Hello, Yes it compatible
Thanks
in resort demo i want to keep backgrounds of each square in inspired incentives section. I mean i want to see background from beggining without moving the mouse cruiser on it. How i can change it to what i want?
Sorry, i didn’t get your request, can you please explain me more ?
Thanks
Please look at this picture : https://imgur.com/a/slOLpsO These squares when you put the mouse cruiser on them, you can see a picture in background. I want these squares to have background by default without moving the cruiser on it to see the background.
can you please open a support ticket at our support forum, our support team will help you regarding this http://gfxbucket.fresdesk.com
Thanks
I open a ticket and write but when i submit the form, it jumps back to login page and after i login again, i dont see any ticket
Just re-login and submit ticket.
Hi, we just bought your theme and it is a great theme.
However, we need a little help from your end as this theme uses only Paypal, Stripe and Authorize as a Payment Gateway, but we need to add an Indian payment gateway like PayUmoney or Paytm to be integrated with the website.
Please help!
Thanks!
Unfortunately it’s not available in this theme. This theme only supports major payment gateways. Thanks.
This has been sorted. Thanks!
It is easy, all you need to do is install the WP Hotel Booking for WooCommerce and it’s done.
Here’s a link to a video that will be useful for anyone facing such an issue: https://www.youtube.com/watch?v=ApM0R9ZnIOgThanks
Hi, i need to add the TripAdvisor icon in the social icons and the theme doesn’t have the icon and neither the option to install a custom icon!
Please help!
Please open support ticket at http://gfxbucket.freshdesk.com i will add it for you, also don’t forget to mention your site URL and login details
Thanks
Hi there, I want to use the masonry grid like you have on the home page ‘eco-inspired’ lodging – but can’t seem to replicate?!? Also, how can I have the title/link appear over the image, rather than above when I use an image. Thanks!
Hello,
Please create a support ticket at http://gfxbucket.freshdesk.com our support team will help you as soon as they are in online.
Thanks
it is possible to change the graphic setting of the menu?
Not sure what you meant. We have different header (menu) layouts that you can use.
I wanted to know if there were different graphic layouts of the menu, with logo in different positions
Yes, of-course. See here: http://prntscr.com/lfyqa8
I have also problems with the activation of the theme. The purchase code is not accepted but i get no failure. Please help its very important. I have already create a support ticket.
Support will help you. The issue probably with your server. Sometimes , hosting disables cURL which creates this problem.
I’ve never had this problem with other envato themes.
It’s a new envato rule that activatiom code jas to be there in themes. But dont worry support will fix your issue: https://gfxbucket.freshdesk.com/
thank you for your support. How can i disable the sticky scroll menu effect?
Please open a ticket and check with support team: https://gfxbucket.freshdesk.com/
i already have a booking engine, my intent is to adapt your daterange picker in order to point to the generic link:
https://book.xxxxx.com/yyyyyy/book/step1?lang=it&from=DATESTART&to=DATEENDwhere datestart and dateend values comes from the widget.
Is the modification of the code feasable ?
We don’t have this feature. This might need custom code since it’s one-on-one customization.
Hello, is it possible to add other payment methods? I want to use the theme for a client in Africa and the available payment options you have do not accept local payments.
Hello,
May i know which payment method you want to add ?
Thanks
Is it compatible with Channel Manager? If not, is the booking connected to websites like booking.com or tripadvisor? Sorry I’m new at this and I want to buy it asap.
Hello,
Sorry, we haven’t tested our theme yet with Channel Manager, you can connect our theme with booking.com or any with different available plugins found in .org
Thanks
Hi! Sorry I’ve got a few more questions (I’m not an expert sorry!)
1) When a client books with this theme does it automatically refresh in Booking.com? If not, is there a plugin or something that does it?
2) Is it possible to use another booking system instead the one included with the theme? Maybe redirect the ‘BOOKING’ button to my own booking engine? Thank you!
Hello,
1) No it doesn’t automatically refresh to booking.com as our system uses own booking system
2) yes you can redirect that button to any other engine with few small tweaks in the theme code
Thanks
is compatible with Gutenberg ?
Yes!
Is it possible to disable the Advance Payment? We dont want it on pur site
Please open a ticket here: https://gfxbucket.freshdesk.com
Hi – is it possible to deactivate the license theme and activate it again on the final instalation?
No need to deactivate, you can use it later if it’s same site.
It will be different domain, the same wordpress instalation (i will migrate page with Duplicator)
Ok, don’t deactivate. Use same license key.
So…looks like I have problem with activation. I’m entering the key from theme licence, clicking activate, page reloads but the theme is not active. I was trying with another browser, turning off adblock – nothing helps.
Any ideas?
Thank you in advance
Open a ticket here: https://gfxbucket.freshdesk.com
hello,
1. Can i create a submenu with the menus? add the rooms on the navegation menu?
2. On the bottom of each room it choose a “more rooms options” can i change that to say more retreats?
3. where each room as a starting price per night, can i change that to say this?
High Season Price: from $1,582/Week
Low Season Price: from $1,351/Week
thanks
Hello,
Please open support ticket at http://gfxbucket.freshdesk.com our support team will help you as soon as they are in online.
P.S Don’t forget to include your site URL too
Thanks
Hi:-)
Is it possible to connect this “reservation widget” from main page with 3rd party booking systems – like for example Profitroom?
Hello?
Hello,
Sorry for late response, you need to do little bit of customization work inorder to connect with profitroom as our theme has it’s own booking system
Thanks
