72 comments found.
Is it costumize it and ready to work with website of 2 languages ? Ar, En ?
Hello,
Thank you so much for contacting us.
You can build a multi-language site, but you’ll need to install an additional multi-language plugin. Our theme is currently compatible with WPML. You can purchase this plugin to install and create multiple languages.
If you need help please let us know.
Thanks!
Hi , i have some queries . please help me .
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
I have updated my WC Marketplace to it’s newest version multivendorx . Can i continue to use this theme on my site or there will be issue .
Hello,
Our theme is compatible with MultivendorX and you can use our theme with Multivendor X. Please let us know if you have any questions.
Thanks!
Why don’t you post an update on wordpress theme you’re selling? I can’t upload products anymore? !! The theme is Victo,
Hello,
Thank you very much for contacting us. However, We haven’t got clear about your question. We still update our theme with the latest version of WordPress. You can check it in the changelog of Victo theme via this link: https://themeforest.net/item/victo-ecommerce-marketplace-wordpress-theme/20728619#item-description__change-log
About your problem, please renew your support time first. Then create a new ticket on our help center. Our supporter will check and help you.
Best regards
My question is how to update theme, because I get a message that I have outdated copies of some of the pages of woocommerce and I need to update theme??? And I do not see an update on this theme anywhere, although your page says that you have lifetime support ???
Hello,
First, to update our theme, you can follow this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Second, it seems you have a mistake here. Due to the policy of Themeforest, after purchasing our theme, you will get 6 months support from magentech. After that, if you need more our help, you need to extend the support time (https://prnt.sc/t1y39p). You can readmore the support policy of Themeforest via this link: https://themeforest.net/page/item_support_policy?_ga=2.20478075.2118628006.1592472059-2072491364.1591082074
Best regards
Hello. Demo data not importing. Check ticket 3747 and get back to us please. Thanks.
Hello,
Thank you very much for contacting us.
We checked and see that your supporter replied to you on the ticket a day ago(http://prntscr.com/sgfm6o0. So, please check it again and give us more information about your site. Our supporters will continue to check and help you.
Best regards
Do you have one pg showing al the blocks please? Can the grids on homepage 1 load as fast as the grids on homepg 2? http://demo.wpthemego.com/themes/sw_victo/layout1/home2/
Hello,
Thank you very much for contacting us.
1/ Do you want a page that included all blocks of all our homepage right? If yes, we are so sorry that we haven’t had this page. If you want it, you can build it by using WP Bakery Page Builder.
2/ We haven’t got clear about this question. Could you provide us some screenshots about the section which you want on home page 2?
Best regards
Hi i purchased Victo last year, please how can i update the theme to the recent version because some of the plugin am using are not longer compertable with the theme.
Hello,
Thank you very much for contacting us.
To update our theme to latest version, please follow this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Best regards
Please I am unable to import home1 and home3. I have installed the one click import demo plugin and I am able to see all the thumbnails with the import thumbnails. When I click the import button, I am notified that the import is complete but I cannot find it anywhere.
Hello please can you reply. This is urgent. I have sent you support ticket as well but I haven’t received any response yet.
Hello,
Thank you very much for contacting us.
Could you give us your ticket number to check again? Because we control all technical issue via Help Center(https://support.wpthemego.com), however, we didn’t find any ticket from your username: alfyopare (http://prntscr.com/r7qfzn)
Best regards
Hi,
I have submitted a support ticket since last week. Please reply, it is urgent. Ticket number is #03030. It was submitted using this email: george.sorkpor@teamalfy.com for alfyopare@gmail.com
Hello,
Thank you very much for your feedback.
I checked and see that our supporter replied to you. So, please confirm her. She will continue check and support you after get your respond.
Best regards
Very annoying your newsletter popup – and additionally a lot of script errors. You should rework the demo first
Hello,
Thank you very much for your message.
We have fixed the issue with script errors in the demo and will update in our theme.
For the pop-up, there is option then the guest can choose not to appear the pop-up anymore in your site.
Thanks,
Hi guys, still have an open ticket #02376 waiting for a reply please 
Hello,
Thanks for your comment.
I checked and see that our team replied you in the ticket. You can provide us more info then we can help you easier.
Also, I see that your support time expired then please renew it to get technical support for Victo theme.
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Sorry Wrong place to post. You can delete this comment
Hello,
Thank you so much for your comment.
Please tell me if there is any question about our theme.
Thanks,
Hello,
For this one, please go to Revolution Slider then import the slider home2.zip in the data folder. After that, please clear cache and check your site again.
If there is any question, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi I purchesd this theme but Im unable to view Home one, Home two can view. Please advice https://drive.google.com/open?id=1SqUVFx_lf0KOuyuSg-iYRMibRYyAcPaq
Hello,
Thank you so much for choosing Victo theme and for contacting us.
For this issue, please create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Hi I send a ticket now almost 2 days please give me a reply
Hello,
Thanks for waiting for us and so sorry for our late. I reminded the supporter to check and follow the ticket.
Thanks,
Docs & FAQs .
Contact Us .
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Hello. Demos 1 and 2 do not import (online)! please check it
Hello,
Thank you very much for your comment. However, I checked our package and see that Import demo 1 and demo 2 still working normal(http://prntscr.com/mju95r). It seems the problem is from your server. So, please contact with the hosting to check again.
Best regards
It is true. This message is also displayed to me. But the demo pages are not added! The images will not be downloaded either.
Hello,
Thank you very much for your reply.
We will spend time checked our package again.
For the demo page, you can go to the admin => setting => reading => Your homepage displays : A static page => then add the home page which you want for your site after importing.
For the images and revolution sample data file , we included them in the data folder. => So, if you want medias, you need to go to the admin => tool => import => WordPress => upload media.xml file => check for the download attach => then click on the import button to import our media demo. => For the revolution slider, please go to the admin => revolution slider => import => then you can import the simple demo data for revolution here.
Best regards
HI just opened a ticket for a small issue after theme update on your YouTech support. ticket number MT650353 Would really like a speedy response if possible as the site is live. Many thanks
Hello,
Thank you very much for contact us.
I checked and see that our supporter replied your ticket. Please check it again.
Besides, I notice that your support time is expired. So, please renew it to get VIP support from our team.
Best regards
Hello,
Does the product video support self-hosted video? Youtube does not work in my target market.
Thanks, Simon
Hello,
Thank you very much for contacting us.
We are so sorry that currently our theme only support youtube video. However, if you want seft-hosted video, after purchase our theme you can create a customwork and pay for us. We will consider and do it for you.
If you have any other question about our theme, please let us know. We will check and support you.
Thanks
Hello. Two bugs are available in this theme.
1. Wrong line on victo/lib/cleanup.php (line 58)
false: if( is_singular( ‘product’ ) && !revo_mobile_check() )
true: if( is_singular( ‘product’ ) && !victo_mobile_check() )
2. font googles not load in option panel.
Hello,
Thank you very much for your comment and we are so sorry for not replying you soon. We have just come back from the weekend. About your comment:
1/ We noted and recommended to our developer about this problem. We will update it in the next version.
2/ Please go to our support system and create a ticket on it. Our supporter will check and support you.
Thanks
I did an update to the theme and all plugins requires to be updated and when I try to update its fails. Please I need support for this ASA bcos the website is live and I need it restored back
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I have created the ticket the same time I sent this comment here
I have created the same ticket for more than 5 times I wonder if its actually created bcos I dont get any message that show the ticket it created
Hello,
Could you please send me your ticket code? I’ve checked the support system with your email but I have not seen any ticket.
Also, I notice that your support time for this item expired. So please renew it to get any further support for this theme.
Thanks,
that is the same point I am making that I have open the ticket countless time and there is nothing showing that the ticket have been created. You guys have issues with support
Hello,
If you get trouble with the support system, you can send us an email via contact@wpthemego.com and provide us the purchase code, your site info and the issue.
Thanks,
I have just sent you email
Hello,
Thank you so much! I checked and see your email. We will follow to support you via the email.
Thanks,
its been more than 3 days that I sent you a mail, created a ticket and commented here and yet still you have not attended to me. Is this the kind of support you offer us the buyers? This is very bad you should understand that we bough your product for business and of we dont need it we won’ t buy it so treat it us the urgency that is needed when we need support for you. Our website is live and you are not attending to our support are you telling us our issues are not of importance to you or we have just wasted money?
Hello,
So sorry for missing this comment. I’ve just checked the comment area and see this. We will continue to follow you in the latest comment.
Thanks,
that is fine but please I need this solve ASAP its delaying my project
Hello,
We checked in our theme but we does not get the bug like in your site.
Perhaps this could be due to the plugin conflict, you can test this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks,
In the support I create I give me credentials so that you guys can actually check what the issue is. I stated that I have gone through your documentation thoroughly yet I still could not achieve the menu on the mobile view. coming here to tell me about plugin conflict is not the support you will give me. And for some strange reasons your support website is gone down. Kindly let me know if you don’t want to offer me support and I consider this as a total waste of money. Thanks
Hello,
So sorry for any inconvenience caused from us.
1. Currently there is unwanted issue in our support system then we have been fixing it.
2. About the issue you mentioned above, as we replied you, it’s not issue about the theme. It’s due to the conflict with one of the plugins you use in your site.
Therefore, you should check it one by one then deactive the plugin.
Thanks,
If you dont not take time to login into my website and check this for me we would keep having a back and forth conversation here which is not the best
I have followed all instruction give both in documentation and here in the comments we shared so far I am only using recommended plugins that comes with the theme. Yet I am still facing this problem why wont you help me once and for all and we can stop this back and forth comment we sharing here
Note: This mobile menu in question had never worked from the first day I purchase the theme. It has become very necessary for me to activate it for users of my website.
I am getting frustrated and I need this fixed. Thanks
Hello,
I checked in your site and see that you install 19 plugins that does not appear in our theme.
Please check it for more detail.
Thanks,
can You just disable them? do your run your test so that we can just complete this please Thanks
Hello,
So sorry for the late reply. Our team has just been back to work after the Independence Holiday.
For this one, you need to check it your self. You can disable all of the extra plugins you install in your site. After that, you can activate and check your site one by one.
Thanks,
I have followed all the instructions in your documentation yet my menu is not showing up on mobile like you have it on the demo and on the documentation Please I need this fixed ASAP. Thanks
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
its been more than 6 days that I sent you a mail, created a ticket and commented here and yet still you have not attended to me. Is this the kind of support you offer us the buyers? This is very bad you should understand that we bough your product for business and of we dont need it we won’ t buy it so treat it us the urgency that is needed when we need support for you. Our website is live and you are not attending to our support are you telling us our issues are not of importance to you or we have just wasted money?
Hello,
Firstly, I’m so sorry for any inconvenience caused from us.
I’ve just checked at the Official Support system with your username but have not seen any ticket: http://prntscr.com/knmxq2
Your support time expired from 17/07/2018, however I’m trying to help you. I think that you got this point. You can send me your ticket code then I will check its status for you.
Thanks,
I have sent the ticket again please check
Hello,
Thanks for your comment. I checked and see your ticket #MT116219 and it seems that the admin account you provided is not correct.
Please recheck it and provide us the right one in the ticket then the supporter can check and help you.
Thanks,
I have updated the ticket
Thank you. Our supporter will check then reply you in the email.
By the way, I see that your support time for this theme expired from 17/07/2018 then please renew the support package to not interrupt the support.
Thanks,
so you wont support me unless I renew support package?
Hello,
For the current issue, if it’s not too complicated and not take much time, we can support you now. However, you should renew the support package if you need any further support.
Thanks,
Okay I understand but how long will this issue take to resolve. It very urgent and its been more than 2 days since I submitted the ticket
Hello,
Normally, we will check the issue and reply you in 01 business day. However, for the complicated issue, it may take more time.
Thanks,
Hello,
I checked in your site and see that you install 19 plugins that does not appear in our theme.
Please check it for more detail.
Thanks,
Good day – Love your theme. How do we fix the Revolution Slider Error on mobile.
Hello,
Thank you very much for your comment.
Could you provide us some screenshot about your problem? we will give you a better answer after knowing it.
Best regards
Thanks for replying – where do I send the screenshot to?
Hello,
Thank you for the detail info.
Please create a ticket at our Official Support and provide us your site’s information. We will fix this bug for you first. Also, we noted this issue for the next update.
Thank you,
I am getting an error message saying I am not allowed to submit more than one ticket.
Hello,
I checked and see that you have 03 open tickets here and I closed the 02 old ticket. You can create new ticket now.
Also, you have ticket #TF849368 with the same issue as you mentioned above. I see that our supporter fixed for you. Please tell him there in case there is any other question.
Thanks,
I’s trying to update the website page title but it’s not updating after click on “Publish” button.
see the screenshot: http://prntscr.com/jfd3b3
Thanks, we have sort-out the issue.
Hello,
Thank you very much for contacting us.
To change the title of home page, please follow this guide: http://wpthemego.com/document/how-to-edit-the-page-title-in-your-site/
Best regards
